Chester Career College

[redacted] Revdex.com Moorefield Park Drive, Suite Richmond, VA RE: Case # [redacted] - [redacted] Dear Ms [redacted] : I am in receipt of the above reference complaint by [redacted] Enclosed is a copy of the contract which Ms [redacted] signed upon enrollment into our Cosmetology Program on 6-25-This contract spells out the terms and conditions of enrollmentHer enrollment was terminated on 3/23/due to failure to follow school policyHer complaint addresses several issuesFirst, Ms [redacted] expressed concern about being required to attend 100% of the required hoursThis is a requirement of the Commonwealth of Virginia, Board of Barbers and Cosmetologists which ap proves and regulates this programThis program is approved for clock hoursWe do not have the authority to graduate students with less than the requirementMs [redacted] exhibited very poor attendance throughout her period of emollmentOn 3/24/ l 5, the day after her dismissal, Ms [redacted] called the school director to inquire about her status with the schoolShe was informed that in order to be reconsidered for readmission, she would need to follow the grievance procedure and write a letter to the Board of DirectorsIf indeed this program had as many deficiencies as she alleges, I cannot understand why she would want to returnMs [redacted] did not express any complaints until she was asked to pay her delinquent tuition paymentsPlease see a copy of the email sent to Ms [redacted] on 3/20/ and her response on 3/23/l This school is required to have a grievance procedure for studentsOur policy is posted on the school's website at www.chestercareercollege.eduShe did not follow the procedure which is available to students with complaints Even in her complaint to the Revdex.com, Ms [redacted] continues to demonstrate her unwillingness to comply with the grievance procedure by writing a letter to the governing boardWe cannot train students who are unable or unwilling to follow procedureNor can we train students who are unwilling to pay tuition for the cost of educationShe also expressed concerns about instructors being coerced to resignl have no knowledge or response to this allegation as this is hearsay by Ms [redacted] As for her concerns about other students, this is also hearsay and has no beating on Ms [redacted] , Upon vacating the premises on 3/24/15, Ms [redacted] went to the Chesterfield County Police Deartment in order to try to have me arrestedOfficer [redacted] came to the school and spoke with meThere was no basis for an arrest as no laws were brokenIf you have any questions or need additional infonnation, please let me knowSincerely, ~--·----- [redacted] President Chesterfield Career CollegeWHundred Road Chester, VA

Dear ** ***:
I am in receipt of the above referenced complaint from *** ***I can appreciate the concerns of *** *** with regards to the charges for tuition while she was enrolled at Chester Career CollegeIt is of utmost importance to me that the
school is fair and equitable with each studentHowever. it is the school's position that *** *** was fairly charged, and that she was well informed of her tuition expenses
*** *** was enrolled beginning October 12, 3,February 13, and re-enrolled October 15,2013-April 5, Respectively, she withdrew, for medical reasons on February 13, and April 5, *** *** completed the first semester of the LPN Program and a position of the second semester
Tuition is charged per the enrollment agreement which details the cost for the student's program; the Cancellation and Refund policy details specifically the percentage of tuition that the student will be charged based upon the length of his or her enrollment.
Upon enrollment all students meet with a financial aid representative to determine their financial aid eligibility and needsBased upon information provided by *** *** her award eligibility was determined and itemized in the Award LetterThe award letter is reviewed with tire student directly and the student must sign the award letter to accept the loan eligibility as determined by information he or she provides to the government when application for aid is made
Based upon her actual tuition charges for the time periods she was enrolled a total of $was distributed to Chester Career College from *** ***. According to the *** *** *** *** *** ***, the estimated outstanding principle loan balance that she has incurred during her enrollment is $not including interest and fees charged by *** *** *** complaint indicates that she incurred student loan debt in the amount of $10,during her enrollment at CCC; this is grossly inaccurate
This report further indicates that *** *** has approximately $12,in outstanding student loan debt; however the majority of the student loans borrowed were for her enrollment in ** *** *** *** *** not Chester Career College. While she did take out several loans for tuition, each time she withdrew the school refunded unused tuition to the Federal government in accordance with government regulations
Having reviewed *** *** student account and loan disbursement information; I have determined that the charges are accurate for her enrollment here at CCC and no further refund of student loan funds is requiredFurthermore, both the Enrollment Agreement and the Award Letter signed and initialed by *** *** specifically detailing her tuition expense and financial aid awards are representative of the school's efforts to ensure that *** *** was accurately and completely informed of what her education would cost and the debt she would incur for her education
If *** *** is having a difficult time with repayment of her loansI would be happy to discuss with her options for reducing her monthly payment or postponing her payment based upon her eligibility and her economic status*** *** has the ability to discuss these options with her loan servicer as wellCCC wishes *** *** well in her future educational endeavors
Sincerely,
*** * ***
CEO

I spoke with *** from the company and she stated that the consumer requested two copies of the transcripts on 2/12/and paid for themThe two copies were mailed to the consumer and the consumer called them stating they were not receivedThe company mailed the copies again certified to the
consumerThe transcripts were signed for at the consumer's address

[redacted] Revdex.com 720 Moorefield Park Drive, Suite 300 Richmond, VA 23236  Verdana; font-size: 11px;">RE: Case #[redacted] - [redacted] Dear Ms. [redacted]: I am in receipt of the above reference complaint by [redacted]. Enclosed is a copy of the contract which Ms. [redacted] signed upon enrollment into our Cosmetology Program on 6-25-14. This contract spells out the terms and conditions of enrollment. Her enrollment was terminated on 3/23/15 due to failure to follow school policy. Her complaint addresses several issues. First, Ms. [redacted] expressed concern about being required to attend 100% of the required hours. This is a requirement of the Commonwealth of Virginia, Board of Barbers and Cosmetologists which ap proves and regulates this program. This program is approved for 1500 clock hours. We do not have the authority to graduate students with less than the requirement. Ms. [redacted] exhibited very poor attendance throughout her period of emollment. On 3/24/ l 5, the day after her dismissal, Ms. [redacted] called the school director to inquire about her status with the school. She was informed that in order to be reconsidered for readmission, she would need to follow the grievance procedure and write a letter to the Board of Directors. If indeed this program had as many deficiencies as she alleges, I cannot understand why she would want to return. Ms. [redacted] did not express any complaints until she was asked to pay her delinquent tuition payments. Please see a copy of the email sent to Ms. [redacted] on 3/20/ 15 and her response on 3/23/l 5. This school is required to have a grievance procedure for students. Our policy is posted on the school's website at www.chestercareercollege.edu. She did not follow the procedure which is available to students with complaints Even in her complaint to the Revdex.com, Ms. [redacted] continues to demonstrate her unwillingness to comply with the grievance procedure by writing a letter to the governing board. We cannot train students who are unable or unwilling to follow procedure. Nor can we train students who are unwilling to pay tuition for the cost of education. She also expressed concerns about instructors being coerced to resign. l have no knowledge or response to this allegation as this is hearsay by Ms. [redacted]. As for her concerns about other students, this is also hearsay and has no beating on Ms. [redacted], Upon vacating the premises on 3/24/15, Ms. [redacted] went to the Chesterfield County Police Deartment in order to try to have me arrested. Officer [redacted] came to the school and spoke with me. There was no basis for an arrest as no laws were broken. If you have any questions or need additional infonnation, please let me know. Sincerely, ~--·-----[redacted]President Chesterfield Career College751 W. Hundred Road Chester, VA 23836

I was verbally lied to about the price of loans being taken out. I feel they take advantage of African American students or low income families to take out these huge loans. They took so much money in a short time period without really informing students about everything being taken from them. The documentation doesn't prove I was informed about the loan that were taken out. I am writing a complaint about Chester Career College who Finance Dept. misinformed me about the loans. Its unfair that they are robbing students blind with credits that can't even be transfered. I would not recommend my worst enemy to come to this school. I am so disappointed and feel used and lied to.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Ms.
[redacted]RevDex.com720
Moorefield Park Drive, Suite 300Richmond,
VA 23236RE:
Case Number [redacted]Dear
Ms. [redacted]:I am
in response to the complaint that I filed against Chester Career College. It
was stated that I did not receive my supplies for the 14 month program because
I only attended 6 months. Attending only 6 months is true, but it was told to
me and written clearly on the documents that was attached that I payed $1200
for my supply kit, so I should receive all supplies included because it was
already paid for. I lacked the supplies that I needed because of where and how
we started our chapters. We started not from chapter one (the correct order),
but listed below is the order of the chapters we studied. On the first module
we covered these chapters; 21, 7, 8, 22, 23, 24 on the first module. For the
second module we studied chapters 9, 10, 25, and 26. The setup was very
unorganized and inappropriate for the field of cosmetology. Because it is
stated that we cannot bring in our own products, I was expecting to have all of
the supplies I needed in my kit so that I would be able to comply with the
practical needed to be completed in order to build skills in preparation for
state board testing.It
was also stated in the response to my complaint that I did not meet the minimum
attendance requirements. In the school handbook it says you must notify the
school of any absences and complete all make-up work. I notified the school of
all my absences ahead of time and I finished all of my make-up work assignments
before the time needed. Failing to do so would have resulted in a zero. I set
up goals in my agenda with the help of my teacher to catch up and I stuck to
the goals. I was told that I was “in the green” and would pass until later next
week I was told that I failed only by 3 minutes. I would have gladly stayed
after hours to finish my hours but I ended up getting a job at Taco Bell so
that I would have money to get the school. In addition to absences taken
seriously, I was sent home for refusing to take off my jacket. I told my
instructor that I could get a doctor’s note because I was sick and also suffer
from anemia. I went as far as asking to put my uniform over my jacket so I
wouldn’t disobey the school rules. My request was denied and I was sent home on
the day that I was making up my hours.It
was also stated that “I would not be in the best positon to give an objective
view of the classroom instruction considering my lack of attendance.” As far as
I am concerned I had the second highest grades in my class, and was ordered to
even instruct the class on certain subjects like braiding, styling, etc. I
considered myself to be a good example toward the class. I personally spoke to
one of the supervisors in the main office and told them about my transportation
issues after the first module. I asked to receive a refund just so that I could
get back and forth to school. It was setup that I would get my refund dispersed
on January 12, 2014. They said it would take a maximum of 2 weeks till I would
receive it. As usual, they came up with an excuse saying I needed 900 hours
before I could get the refund. I said that I would not be able to get 900 hours
without a way of transportation. I was asked for an exact amount that I would
need and I requested $2, 450. I only received $947.25 because they took the rest
of the money that I said I needed to pay for a module that I failed. On the
first day of orientation for the Chester Career College they stated that if all
students failed a module we would have to pay out of pocket not out of our
personal loans. I even went as far as telling the same supervisor that I would
rather pay out of pocket after I finish my classes ( considering the fact that
we had to complete all classes before repeating a module) and that I needed all
of my loan refund so that I could continue going to school.  Many students had issues with receiving their
refund also and if requested I will gladly give a petition of names and
complaints of financial complaints against this school. Chester Career College
made plenty objectives hard to come by for the students which explains their
graduation rate.I do
understand that I can be held accountable for the accusations of this school,
but I will regard my last complaint due to the fact involving other people and
their personal cases in this case. I don’t feel that it is necessary, nor
professional to dispute one’s case. I would not want the school shut down
because there are some instructors that helped me benefit. I would like to
request that the loan taken out to pay for my failed module be issued back to
Nelnet loans because I am no longer attending so they should have their money
sent back to them. If
you need any additional information please notify me and I will be happy to
provide it.Sincerely,
[redacted]

RE: Case Number [redacted] Dear Ms. [redacted]: I am in receipt of
the complaint filed against this school by [redacted]. [redacted] you will find
the following documents: • A copy of the Enrollment Agreement (front and back
of document) signed and initialed by Ms. [redacted] on 7/25/2015 when she...

enrolled
into the Cosmetology Program. • Copy of refund check #[redacted] for $1 ,000.00 which
she received on 10/30/2014. • Copy of refund check #[redacted] for $1,450.00 which
she rec("i red on 11/7,2014. • Copy ofrefund check #21427 for $947.25
which she received on 3/5/2015. • 3 Student Status Change Forms which shows
academic failure due to failure to meet attendance requirements. All students
are required to sign an Enrollment Agreement prior to entering any program at
this school. This agreement is the contract between the school and the student.
Ms. [redacted]' first concern was that she did not receive full supplies. This is
due to the fact that she did not attend or pay for the full program. Supplies
are dispensed to students throughout the program. A student cannot attend 6
months of a 14 month program and expect to receive 14 months of supplies. Nor
did she pay for 14 months of training. Please refer to the cancellation and
refund policy section of the Enrollment Agreement. Another complaint was about
the lack of instruction. As evidenced by the Student Status Change Forms and
Conference Forms, Ms. [redacted] did not meet the minimum attendance requirements as
required in the Enrollment Agreement that she signed. She failed several
classes and was given opportunities to repeat those classes. She failed to meet
the makeup requirements also. She would not be in the best position to give an
objective view of classroom instruction considering her lack of attendance. She
also stated that the school withheld her refunds for insufficient reasons. As
evidenced from the copies of the checks enclosed; this students received three
refunds checks totaling $3,397.25. She was only enrolled in school for
approximately six months. Upon receiving her last check for $947.25, she
stopped coming to school. She stated that she would like to have her financial
aid transferred to another school. The aid paid at this school covered her
period of enrollment plus all of the refund checks that she personally
received. She also stated that she wanted to have the school shut down because
of prior embezzlements. This is totally untrue. She must understand that she
will be held accountable for spreading these types of untrue statements about
this school. Unless she can document statements of this nature, it is best that
she not repeat them. If you need any additional information, please let me
know. Sincerely,[redacted]

Review: I was receiving financial aid at my school and the financial aid was to cover textbooks in all school supplies included in the contract. I have been attending school for 6 months and did not receive my full supplies that was needed and paid for along with improper teaching an education.the teacher was never in the classroom teaching the class everyone was basically doing what they wanted to do. Another issue I dealt with involved my school not giving me my appropriate financial refund. they withheld my refund for insufficient reasons.the entire school will petition if needed.Desired Settlement: I want my financial aid transferred to another school so that I can receive proper education and know what my funds are being used for and not being put to waste.I also wanted to petition to have the school shut down because of graduation rate and multiple investigations against the school for misuse of financial aid and prior embezzlements.

Business

Response:

RE: Case Number [redacted] Dear Ms. [redacted]: I am in receipt of

the complaint filed against this school by [redacted]. [redacted] you will find

the following documents: • A copy of the Enrollment Agreement (front and back

of document) signed and initialed by Ms. [redacted] on 7/25/2015 when she enrolled

into the Cosmetology Program. • Copy of refund check #[redacted] for $1 ,000.00 which

she received on 10/30/2014. • Copy of refund check #[redacted] for $1,450.00 which

she rec("i red on 11/7,2014. • Copy ofrefund check #21427 for $947.25

which she received on 3/5/2015. • 3 Student Status Change Forms which shows

academic failure due to failure to meet attendance requirements. All students

are required to sign an Enrollment Agreement prior to entering any program at

this school. This agreement is the contract between the school and the student.

Ms. [redacted]' first concern was that she did not receive full supplies. This is

due to the fact that she did not attend or pay for the full program. Supplies

are dispensed to students throughout the program. A student cannot attend 6

months of a 14 month program and expect to receive 14 months of supplies. Nor

did she pay for 14 months of training. Please refer to the cancellation and

refund policy section of the Enrollment Agreement. Another complaint was about

the lack of instruction. As evidenced by the Student Status Change Forms and

Conference Forms, Ms. [redacted] did not meet the minimum attendance requirements as

required in the Enrollment Agreement that she signed. She failed several

classes and was given opportunities to repeat those classes. She failed to meet

the makeup requirements also. She would not be in the best position to give an

objective view of classroom instruction considering her lack of attendance. She

also stated that the school withheld her refunds for insufficient reasons. As

evidenced from the copies of the checks enclosed; this students received three

refunds checks totaling $3,397.25. She was only enrolled in school for

approximately six months. Upon receiving her last check for $947.25, she

stopped coming to school. She stated that she would like to have her financial

aid transferred to another school. The aid paid at this school covered her

period of enrollment plus all of the refund checks that she personally

received. She also stated that she wanted to have the school shut down because

of prior embezzlements. This is totally untrue. She must understand that she

will be held accountable for spreading these types of untrue statements about

this school. Unless she can document statements of this nature, it is best that

she not repeat them. If you need any additional information, please let me

know. Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Ms.

[redacted]RevDex.com720

Moorefield Park Drive, Suite 300Richmond,

VA 23236RE:

Case Number [redacted]Dear

Ms. [redacted]:I am

in response to the complaint that I filed against Chester Career College. It

was stated that I did not receive my supplies for the 14 month program because

I only attended 6 months. Attending only 6 months is true, but it was told to

me and written clearly on the documents that was attached that I payed $1200

for my supply kit, so I should receive all supplies included because it was

already paid for. I lacked the supplies that I needed because of where and how

we started our chapters. We started not from chapter one (the correct order),

but listed below is the order of the chapters we studied. On the first module

we covered these chapters; 21, 7, 8, 22, 23, 24 on the first module. For the

second module we studied chapters 9, 10, 25, and 26. The setup was very

unorganized and inappropriate for the field of cosmetology. Because it is

stated that we cannot bring in our own products, I was expecting to have all of

the supplies I needed in my kit so that I would be able to comply with the

practical needed to be completed in order to build skills in preparation for

state board testing.It

was also stated in the response to my complaint that I did not meet the minimum

attendance requirements. In the school handbook it says you must notify the

school of any absences and complete all make-up work. I notified the school of

all my absences ahead of time and I finished all of my make-up work assignments

before the time needed. Failing to do so would have resulted in a zero. I set

up goals in my agenda with the help of my teacher to catch up and I stuck to

the goals. I was told that I was “in the green” and would pass until later next

week I was told that I failed only by 3 minutes. I would have gladly stayed

after hours to finish my hours but I ended up getting a job at Taco Bell so

that I would have money to get the school. In addition to absences taken

seriously, I was sent home for refusing to take off my jacket. I told my

instructor that I could get a doctor’s note because I was sick and also suffer

from anemia. I went as far as asking to put my uniform over my jacket so I

wouldn’t disobey the school rules. My request was denied and I was sent home on

the day that I was making up my hours.It

was also stated that “I would not be in the best positon to give an objective

view of the classroom instruction considering my lack of attendance.” As far as

I am concerned I had the second highest grades in my class, and was ordered to

even instruct the class on certain subjects like braiding, styling, etc. I

considered myself to be a good example toward the class. I personally spoke to

one of the supervisors in the main office and told them about my transportation

issues after the first module. I asked to receive a refund just so that I could

get back and forth to school. It was setup that I would get my refund dispersed

on January 12, 2014. They said it would take a maximum of 2 weeks till I would

receive it. As usual, they came up with an excuse saying I needed 900 hours

before I could get the refund. I said that I would not be able to get 900 hours

without a way of transportation. I was asked for an exact amount that I would

need and I requested $2, 450. I only received $947.25 because they took the rest

of the money that I said I needed to pay for a module that I failed. On the

first day of orientation for the Chester Career College they stated that if all

students failed a module we would have to pay out of pocket not out of our

personal loans. I even went as far as telling the same supervisor that I would

rather pay out of pocket after I finish my classes ( considering the fact that

we had to complete all classes before repeating a module) and that I needed all

of my loan refund so that I could continue going to school. Many students had issues with receiving their

refund also and if requested I will gladly give a petition of names and

complaints of financial complaints against this school. Chester Career College

made plenty objectives hard to come by for the students which explains their

graduation rate.I do

understand that I can be held accountable for the accusations of this school,

but I will regard my last complaint due to the fact involving other people and

their personal cases in this case. I don’t feel that it is necessary, nor

professional to dispute one’s case. I would not want the school shut down

because there are some instructors that helped me benefit. I would like to

request that the loan taken out to pay for my failed module be issued back to

Nelnet loans because I am no longer attending so they should have their money

sent back to them. If

you need any additional information please notify me and I will be happy to

provide it.Sincerely,

Review: Chester Career College misrepresented me about the loans and financial aid that I was to pay back. I didn't even complete the program and left in $10,000 worth of debt. I had to leave 5 months in the program due to complications with pregnancy and per Doctors orders had to leave. I withdrawn soon as I found out the news with [redacted] the than Director who is no longer there. She withdrawn weeks after I already told her I was on Doctors orders.. I came back second time didn't even stay a week and the third time maybe 3 weeks. I am in debt 10,000 with this school and only completed one actual nursing class the rest were pre reqs for the program. The financial aid counselor there misrepresent what I would owe false advertisement. I have a daughter to raise with 10,000 debt and my pell grants maxed out. The program all together when I started was almost 20,000 I am being wrongly charged.Desired Settlement: Refund back to federal loan places and financial aid

Business

Response:

Dear [redacted]:

I am in receipt of the above referenced complaint from [redacted]. I can appreciate the concerns of [redacted] with regards to the charges for tuition while she was enrolled at Chester Career College. It is of utmost importance to me that the school is fair and equitable with each student. However. it is the school's position that [redacted] was fairly charged, and that she was well informed of her tuition expenses.

[redacted] was enrolled beginning October 12, 3,012. February 13, 2013 and re-enrolled October 15,2013-April 5,2013. Respectively, she withdrew, for medical reasons on February 13, 2013 and April 5, 2013. [redacted] completed the first semester of the LPN Program and a position of the second semester.

Tuition is charged per the enrollment agreement which details the cost for the student's program; the Cancellation and Refund policy details specifically the percentage of tuition that the student will be charged based upon the length of his or her enrollment.

Upon enrollment all students meet with a financial aid representative to determine their financial aid eligibility and needs. Based upon information provided by [redacted] her award eligibility was determined and itemized in the Award Letter. The award letter is reviewed with tire student directly and the student must sign the award letter to accept the loan eligibility as determined by information he or she provides to the government when application for aid is made.

Based upon her actual tuition charges for the time periods she was enrolled a total of $3365.00 was distributed to Chester Career College from [redacted]. According to the [redacted], the estimated outstanding principle loan balance that she has incurred during her enrollment is $3523.00 not including interest and fees charged by [redacted]. [redacted] complaint indicates that she incurred student loan debt in the amount of $10,000 during her enrollment at CCC; this is grossly inaccurate.

This report further indicates that [redacted] has approximately $12,428.00 in outstanding student loan debt; however the majority of the student loans borrowed were for her enrollment in [redacted] not Chester Career College. While she did take out several loans for tuition, each time she withdrew the school refunded unused tuition to the Federal government in accordance with government regulations.

Having reviewed [redacted] student account and loan disbursement information; I have determined that the charges are accurate for her enrollment here at CCC and no further refund of student loan funds is required. Furthermore, both the Enrollment Agreement and the Award Letter signed and initialed by [redacted] specifically detailing her tuition expense and financial aid awards are representative of the school's efforts to ensure that [redacted] was accurately and completely informed of what her education would cost and the debt she would incur for her education.

If [redacted] is having a difficult time with repayment of her loans. I would be happy to discuss with her options for reducing her monthly payment or postponing her payment based upon her eligibility and her economic status. [redacted] has the ability to discuss these options with her loan servicer as well. CCC wishes [redacted] well in her future educational endeavors.

Sincerely,

CEO

Consumer

Response:

I was verbally lied to about the price of loans being taken out. I feel they take advantage of African American students or low income families to take out these huge loans. They took so much money in a short time period without really informing students about everything being taken from them. The documentation doesn't prove I was informed about the loan that were taken out. I am writing a complaint about Chester Career College who Finance Dept. misinformed me about the loans. Its unfair that they are robbing students blind with credits that can't even be transfered. I would not recommend my worst enemy to come to this school. I am so disappointed and feel used and lied to.

Review: Entered the Cosmetology program with the hopes of learning the trade to jump start a career that would allow me to become self-sufficient financially and to promote self expression through creativity but only to enter a nightmare of inconsistencies within policy, instruction and utter disrespect toward me as a student and consumer.

The school has failed to provide adequate instruction as they have fired and coerced resignations from several instructors. As the instructors changed the policies changed along with it. The school changed its attendance policy from 80% to 100%. If a student doesn't fulfill this requirement regardless of GPA for the module, the student will fail and will need to pay to retake the module. There are students, mostly working students, who have fallen short of, as little as, 1.5 hrs. who have failed. This policy has cause much stress on the individual, as well as,the families of the students who in most cases are missing the sole parent as they are spending long hours in hopes of not failing.

The program does not seek the betterment of the lives of the students. Supplies are scarce or non existent. I was dismissed from the program for speaking out about the non-professional structure of program and verbally harassed by the owner. Because its private property I was forced to leave. In order to appeal my "dismissed" status I will have to write to the governing board of which the owner is a member.Desired Settlement: No amount of money can restore my time and energy given during this time. However, a monetary settlement is desired to help payback loans and grants taken out to attend the school. The establishment needs to discontinue as an institution if they are not able to adequately provide professional services.

Business

Response:

[redacted] Revdex.com 720 Moorefield Park Drive, Suite 300 Richmond, VA 23236 RE: Case #[redacted] - [redacted] Dear Ms. [redacted]: I am in receipt of the above reference complaint by [redacted]. Enclosed is a copy of the contract which Ms. [redacted] signed upon enrollment into our Cosmetology Program on 6-25-14. This contract spells out the terms and conditions of enrollment. Her enrollment was terminated on 3/23/15 due to failure to follow school policy. Her complaint addresses several issues. First, Ms. [redacted] expressed concern about being required to attend 100% of the required hours. This is a requirement of the Commonwealth of Virginia, Board of Barbers and Cosmetologists which ap proves and regulates this program. This program is approved for 1500 clock hours. We do not have the authority to graduate students with less than the requirement. Ms. [redacted] exhibited very poor attendance throughout her period of emollment. On 3/24/ l 5, the day after her dismissal, Ms. [redacted] called the school director to inquire about her status with the school. She was informed that in order to be reconsidered for readmission, she would need to follow the grievance procedure and write a letter to the Board of Directors. If indeed this program had as many deficiencies as she alleges, I cannot understand why she would want to return. Ms. [redacted] did not express any complaints until she was asked to pay her delinquent tuition payments. Please see a copy of the email sent to Ms. [redacted] on 3/20/ 15 and her response on 3/23/l 5. This school is required to have a grievance procedure for students. Our policy is posted on the school's website at www.chestercareercollege.edu. She did not follow the procedure which is available to students with complaints Even in her complaint to the Revdex.com, Ms. [redacted] continues to demonstrate her unwillingness to comply with the grievance procedure by writing a letter to the governing board. We cannot train students who are unable or unwilling to follow procedure. Nor can we train students who are unwilling to pay tuition for the cost of education. She also expressed concerns about instructors being coerced to resign. l have no knowledge or response to this allegation as this is hearsay by Ms. [redacted]. As for her concerns about other students, this is also hearsay and has no beating on Ms. [redacted], Upon vacating the premises on 3/24/15, Ms. [redacted] went to the Chesterfield County Police Deartment in order to try to have me arrested. Officer [redacted] came to the school and spoke with me. There was no basis for an arrest as no laws were broken. If you have any questions or need additional infonnation, please let me know. Sincerely, ~--·-----[redacted]President Chesterfield Career College751 W. Hundred Road Chester, VA 23836

Review: I ordered school transcripts from chester career college, formerly RSHT, and never received them. oredred on 2/10/14 and charged that day. It was with the intent that it would take up to 30 days to receive the transcripts. I have contacted the school at least 10 times between then and now and still no product. I was told it was mailed last week and still never received it. The nursing program I applied for has already began to make desicions on acceptance based on the info they have and I waiting to hear now. If I'm not accepted due to incomplete submittion of transcript then I will not be able to start school.Desired Settlement: refund and cerfitied copy of my 2 transcripts

Business

Response:

I spoke with [redacted] from the company and she stated that the consumer requested two copies of the transcripts on 2/12/14 and paid for them. The two copies were mailed to the consumer and the consumer called them stating they were not received. The company mailed the copies again certified to the consumer. The transcripts were signed for at the consumer's address.