Chesterfield Tile

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The company did not address the issues Chesterfield Tile Co was incorrect in response to the situation and was insulting The black squares I was referring to were in the center of the basket weave pattern and did not have any veining They are also 3/of an inch square and could not disappear because the drain holes are smaller than 3/of an inch I also have a cleaning service, and I used a marble cleaner on the floor using a long sponge mop It wasn't until I actually got down on my hands and knees that I could see the problem with the black squares I do not have a problem with the marble basket weave part of the tile When the man that was sent out on sepcame, he removed the broken and cracked tiles, the tile squares that were not flush with the floor, and put in the black squares that were missing He re-grouted the floor, but used the wrong color grout and missed several areas to be re-grouted I have pictures to prove this fact I had also called the office about a day after the man was sent out, and asked the name of the grout used I was told that it was *** perma color that grout according to the company repdoes not have a sealer in it In his answer, *** *** states that they used Tec grout or epoxy Which one was used?All I am asking is for someone to come back out and finish the grouting on the floor, I don't even care about the color But I would also like a signed letter stating that the grout used, and named, does not need to be sealedHe also stated that the man advised me of the cleaning products to be used,and that he cleaned my floor That is an absolute fabrication Either his men are lying to him, or he is making this up If they stand 100% behind their workmanship, why did the lady I spoke with from the office tell me that *** *** had no intention of responding to me and that I would have to find someone else to do the work, and then she hung up on me Those were her exact words I repeat my request, that someone come back out to finish the grouting of the shower floor and that *** *** gives me a signed letter regarding the grout name and that it does not need to be sealedI also invited *** *** out to my house to see the shower floor and what a poor job *** had done I know that if he had actually seen the floor, he would have someone out there to fix it in no time I am tired of being ignored by this company, perhaps they will respond to the Revdex.com, and correct the problem.*** *** ***

Chesterfield Tile Co., Inc.*** *** *** ***
*** ** ***
November 26, Revdex.com*** *** *** ** ***
To Whom It May Concern:Chesterfield Tile did a bath remodel for *** *** in February 2014, invoiced March 6, in
which she promptly paid the bill upon satisfaction of completed projectChesterfield Tile started and completed project in the agreed time frame between both parties*** selected all material in advance from local tile distributors; plumbing and hardware fixtures including towel bars and soap dishes were supplied by *** either from online distributors or local home improvement storesChesterfield Tile was not asked to make selections, only to pick up material selected and purchased by owner. After months, *** stated that she put on her glasses and noticed cracked and missing marble squares and yellow groutChesterfield Tile then sent an employee out to address the situationUpon inspection the cracks turned out to be veins natural to marble and heavy soap film covering the floor, which is the reason for missing mosaic pieces and yellowish color on groutOur employee cleaned the floor and advised her on the cleaning products to use in the futureChesterfield Tile only uses Tec power grout or epoxy’s that do not require sealing and is stain resistantThis does not mean it is maintenance free. Proper maintenance with routine cleaning in accordance with stone specific cleaners will keep her floor bright and new, looking like the day it was installedNatural stone does require a little more diligence to maintain over ceramic and porcelain, this may have been a poor choice for ***Chesterfield Tile stands behind our workmanship 100%If *** has any issues in the future within our scope of work, Chesterfield Tile will be there to assist herIf *** would like to make another selection for her shower floor we will help her out with labor cost.Sincerely,*** ***Chesterfield Tile Co., Inc

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
there is no offer to accept or reject, yet they still refuse to call me and talk about my complaints re: the shower door, the towel bar on the wall was fine for over years, until the shower door was replaced and then the towel bar could not be replaced on the wall as before

To Whom it May Concern:
Our contract with *** *** was completed and paid in full*** *** contacted my office and said she bartered some additional work with one of my employees on a SaturdayI am not really sure the exact detailsThis employee was on his own time,
not Chesterfield Tile's timeWe never billed *** *** for any additional work nor do our employees collect any moneyThe final paid invoice amount for the work performed was $6,291.70, not $6,This matter has nothing to do with Chesterfield Tile CoInc.
Thanks,
*** ***

apparently I was not clear in my original complaint I had an appointment with chesterfield tile to rectify work done originally When *** called me on Saturday morning to come and do the work instead of on my appointment day, it was not stated that this was on his time Since the owner had miscalculated the distance between my counter top and the glass shelf, I bought a low arc faucet, then wanted it replace with a taller faucet He also mismeasured the shower door, and put in a taller door so that the existing towel bar on the wall was in the way I paid my bill on time I was told that the work was not complete till the customer was satisfied If *** had only taken the time to call me and discuss my complaints with me, I probably would not be writing this Apparently my money was good enough for them, but customer service was not I would still appreciate a phone call from the owner, and a reprimand to the worker for taking my money when the work should have been covered under the original contract $obviously is too much to keep a customer happy

CTC had a contract with [redacted] at [redacted] to clean and epoxy stain the walls and floor in her master bath.  We scheduled a date and went out to do the cleaning.  We scheduled another date, after the grout dried, to apply the epoxy stain.  When both services were...

completed, Mrs. [redacted] paid the invoice in full.  Several days later Mrs. [redacted] called the office and said she noticed that some spots were missed.  We sent an installer out to take care of it.  Approximately 4-5 days after the service, Mrs. [redacted] called the office again, she stated that she was unsatisfied with the job.  We scheduled an appointment for the owner, Rick to go out and take a look.  Mrs. [redacted] asked Rick to wait as she located her flashlight and her glasses to show him what she was unhappy with.  Rick inspected the walls and floor and seen two small spots that needed stain applied, Mrs. [redacted] did not even notice those.  Mrs. [redacted] shined her flashlight around and could not find any spots that she was unhappy with.  She then came up with the stain was the wrong color.  The stain matches her tile beautifully.  Rick asked if it was the incorrect color, why wasn't that mentioned the very first day. We could have changed the color.  Mrs. [redacted] then explained that she wanted half of her money back.  Rick then proceeded to tell her that there is a signed contract for the amount of $850.00 and the work has been completed.  Rick never raised his voice or threatened Mrs. [redacted] in any way.  We are very saddened that Mrs. [redacted] is not happy with her service and we would like to go out and repair the 2 spots that Rick noticed.  Unfortunately, Mrs. [redacted] will not allow us to do that.  As for the refund, she asked for a service and received that service.  We do not feel that Mrs. [redacted] is owed a refund. 
Thank you, 
Sondra M[redacted] 
Office Manager
Chesterfield Tile Co., Inc

The whole floor needing to be replaced in a shower, and the shower retiled after that. After reading a lot of nice reviews for Chesterfield Tile on a popular commercial review website, I was looking forward to getting this smaller job done, because I have two bathrooms at another house that I wanted completely tiled afterward, and this made for a good test before shelling out more money for a bigger job.
First, the good:
1).  The price was good, in my opinion
2).  Everything from initial contact through sales visit and estimate went great.
3).  The two guys that came out to perform the work were nice.
The disappointments:
1).  Chesterfield Tile selected and installed a color for the walls that I didn't agree to.  The shower floor and floor tile are fine though - the problem was just with the walls.  When I called in to point out the issue with the tile color on the walls, that is when things went downhill, and I lost all confidence in their company.  The owner tried various tactics on that call to force me to accept the wrong color including gruffly grumbling "read the contract".  Fact is that contract didn't mention any color - we had agreed verbally on the tile's color, and I took the owner at his word that he would do what we agreed to.  To his credit, but only after a long and ugly argument, he did eventually agree to replace the wall tile at his expense.  My problem was I had lost all confidence in him at that point.  I let them finish up the work at that house, went to their office to pay what I owed, and politely fired them.
2).  (Warp ahead a few days) The people living in that house (I just own it) waited a full week for the grout to dry before using that repaired shower.  Upon first use of the shower, the formerly free-flowing and working drain only let water out very slowly.  Long story short, the Chesterfield Tile workers had dropped, or maybe swept, some grout, tile fragments or other debris into the open shower drain, which almost completely clogged it.  That cost $412.94 to fix (replace clogged pipes/trap).  I have the original clogged parts and pictures of what the plumber found, should the company make the mistake of challenging me, or we end up in court for some reason.  Like I mentioned earlier, I had fired them earlier, and am done with the company forever - which is a shame, because I really need a good tile contractor.  

In the beginning of July, Mr. [redacted] was sent his estimate.  Mr. [redacted] then called in and asked if we could do any better with the price.  [redacted], the office manager, informed him that if he paid with cash or check we could give him a 5% discount.  She applied the discount to the...

estimate and resent the estimate to Mr. [redacted]. The estimate is [redacted].  On July 27th, Mr. [redacted] was invoiced, again with the line item in the invoice stating that there was a 5% discount if paid by cash.  Chesterfield Tile will offer a 5% discount if our customers pay by cash instead of credit cards.  We get charged a fee if we process a credit card.  On, July 29th Mr. [redacted] called in to pay his invoice.  [redacted] informed him that  if he was going to pay by credit card, that unfortunately, we were going to have to remove that discount.  Mr. [redacted] was disappointed but agreed to pay his invoice. He proceeded to pay with a total of four credit cards.  Never was any drywall repair discussed or is it mentioned in the estimate or the invoice.  Chesterfield Tile never received another phone call from Mr. [redacted].  We did receive an email asking for us to have Ms. [redacted] call him.  Mrs. [redacted] was not in the office that day, so [redacted] left him a voicemail, which was never returned.  We have [redacted] the estimate and the invoice that was sent and paid by Mr. [redacted].

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contest the claim that [redacted] said it was a 5% discount for cash only. I am aware that credit cards do charge a fee, and I can understand a business offering a "cash" discount, but that was not what I was told at that time. My disappointment with that conversation was the lack of customer service for which [redacted] handled the matter. She did not recognize that there might be a miscommunication and apologize for the confusion. She also responded in a rude and cold manner in regards to the issue, ignoring my concern, and just focusing on receiving payment for the services. The matter had a lot of room for improvement. An apology by the Chesterfield Tile for the matter in which [redacted] spoke to me would be appropriate.Second, I did share my concern for the drywall issue, which is still an issue. That matter also needs to be addressed. The service employee that did the installation should come out to the home to inspect the matter, and fix it as necessary.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contest the claim that [redacted] said it was a 5% discount for cash only. I am aware that credit cards do charge a fee, and I can understand a business offering a "cash" discount, but that was not what I was told at that time. My disappointment with that conversation was the lack of customer service for which [redacted] handled the matter. She did not recognize that there might be a miscommunication and apologize for the confusion. She also responded in a rude and cold manner in regards to the issue, ignoring my concern, and just focusing on receiving payment for the services. The matter had a lot of room for improvement. An apology by the Chesterfield Tile for the matter in which [redacted] spoke to me would be appropriate.
Second, I did share my concern for the drywall issue, which is still an issue. That matter also needs to be addressed. The service employee that did the installation should come out to the home to inspect the matter, and fix it as necessary.
Regards,
[redacted]

CTC had a contract with [redacted] at [redacted] to clean and epoxy stain the walls and floor in her master bath.  We scheduled a date and went out to do the cleaning.  We scheduled another date, after the grout dried, to apply the epoxy stain.  When both services were...

completed, Mrs. [redacted] paid the invoice in full.  Several days later Mrs. [redacted] called the office and said she noticed that some spots were missed.  We sent an installer out to take care of it.  Approximately 4-5 days after the service, Mrs. [redacted] called the office again, she stated that she was unsatisfied with the job.  We scheduled an appointment for the owner, Rick to go out and take a look.  Mrs. [redacted] asked Rick to wait as she located her flashlight and her glasses to show him what she was unhappy with.  Rick inspected the walls and floor and seen two small spots that needed stain applied, Mrs. [redacted] did not even notice those.  Mrs. [redacted] shined her flashlight around and could not find any spots that she was unhappy with.  She then came up with the stain was the wrong color.  The stain matches her tile beautifully.  Rick asked if it was the incorrect color, why wasn't that mentioned the very first day. We could have changed the color.  Mrs. [redacted] then explained that she wanted half of her money back.  Rick then proceeded to tell her that there is a signed contract for the amount of $850.00 and the work has been completed.  Rick never raised his voice or threatened Mrs. [redacted] in any way.  We are very saddened that Mrs. [redacted] is not happy with her service and we would like to go out and repair the 2 spots that Rick noticed.  Unfortunately, Mrs. [redacted] will not allow us to do that.  As for the refund, she asked for a service and received that service.  We do not feel that Mrs. [redacted] is owed a refund. Thank you, Sondra M[redacted] Office ManagerChesterfield Tile Co., Inc

I set up an appointment for tile work to be done in a bathroom. I had the appointment on their books for about 2 months. I called the day before to make sure they were coming. Everything was in place. They called me the day they were supposed to come to tell me they had deaths in the family and they were short workers. They set it up for the upcoming Sat. Saturday comes and goes and no one ever showed up and no one called. It was very inconvenient having to move everything out of the bathroom and adjust my schedule for nothing. Terrible experience.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

To whom it may concern;
Chesterfield Tile Company's contract with [redacted] was completed 100% and to [redacted] satisfaction. Upon completion [redacted] was invoiced and invoice was paid in full. 
CTC has no knowledge of a taller door hitting a towel bar, as a door of standard height was installed and towel bars are installed at 48" height. Furthermore, we had no knowledge of a glass shelf installed at wrong height or a request for a taller faucet.  All hardware was installed per [redacted] specifications. 
I can only assume that [redacted] contracted with one of our employees for $40.00 on a Saturday on their personal time to do additional work that has nothing to do with original work completed by CTC. [redacted] has talked to office manager about selling luggage to one of our employees and giving them $40.00. 
CTC is a professional company and does not get involved in such issues outside of our contract. We have talked to the employee involved and concluded no misconduct on his part on company time. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
The company did not address the issues.  Chesterfield Tile Co was incorrect in response to the situation and was insulting.  The black squares I was referring to were in the center of the basket weave pattern and did not have any veining.  They are also 3/8 of an inch square and could not disappear because the drain holes are smaller than 3/8 of an inch.  I also have a cleaning service, and I used a marble cleaner on the floor using a long sponge mop.  It wasn't until I actually got down on my hands and knees that I could see the problem with the black squares.  I do not have a problem with the marble basket weave part of the tile.  When the man that was sent out on sep. 30 came, he removed the broken and cracked tiles, the tile squares that were not flush with the floor, and put in the black squares that were missing.  He re-grouted the floor, but used the wrong color grout and missed several areas to be re-grouted.  I have pictures to prove this fact.  I had also called the office about a day after the man was sent out, and asked the name of the grout used.  I was told that it was [redacted] perma color.  that grout according to the company rep. does not have a sealer in it.  In his answer, [redacted] states that they used Tec grout or epoxy.  Which one was used?All I am asking is for someone to come back out and finish the grouting on the floor, I don't even care about the color.  But I would also like a signed letter stating that the grout used, and named, does not need to be sealed. He also stated that the man advised me of the cleaning products to be used,and that he cleaned my floor.  That is an absolute fabrication.  Either his men are lying to him, or he is making this up.  If they stand 100% behind their workmanship, why did the lady I spoke with from the office tell me that [redacted] had no intention of responding to me and that I would have to find someone else to do the work, and then she hung up on me.  Those were her exact words.  I repeat my request, that someone come back out to finish the grouting of the shower floor and that [redacted] gives me a signed letter regarding the grout name and that it does not need to be sealed. I also invited [redacted] out to my house to see the shower floor and what a poor job [redacted] had done.  I know that if he had actually seen the floor, he would have someone out there to fix it in no time.  I am tired of being ignored by this company, perhaps they will respond to the Revdex.com, and correct the problem.
[redacted]  [redacted]   [redacted]

Chesterfield Tile Co., Inc.[redacted]November 26, 2014Revdex.com[redacted]To Whom It May Concern:Chesterfield Tile did a bath remodel for [redacted] in February 2014, invoiced March 6, 2014 in which she promptly paid the bill upon...

satisfaction of completed project. Chesterfield Tile started and completed project in the agreed time frame between both parties. [redacted] selected all material in advance from local tile distributors; plumbing and hardware fixtures including towel bars and soap dishes were supplied by [redacted] either from online distributors or local home improvement stores. Chesterfield Tile was not asked to make selections, only to pick up material selected and purchased by owner. After 5 months, [redacted] stated that she put on her glasses and noticed cracked and missing marble squares and yellow grout. Chesterfield Tile then sent an employee out to address the situation. Upon inspection the cracks turned out to be veins natural to marble and heavy soap film covering the floor, which is the reason for missing mosaic pieces and yellowish color on grout. Our employee cleaned the floor and advised her on the cleaning products to use in the future. Chesterfield Tile only uses Tec power grout or epoxy’s that do not require sealing and is stain resistant. This does not mean it is maintenance free. Proper maintenance with routine cleaning in accordance with stone specific cleaners will keep her floor bright and new, looking like the day it was installed. Natural stone does require a little more diligence to maintain over ceramic and porcelain, this may have been a poor choice for [redacted]. Chesterfield Tile stands behind our workmanship 100%. If [redacted] has any issues in the future within our scope of work, Chesterfield Tile will be there to assist her. If [redacted] would like to make another selection for her shower floor we will help her out with labor cost.Sincerely,[redacted]Chesterfield Tile Co., Inc.

Review: I have a contract that states "Clean and Epoxy stain Shower Walls and Labor" with Chesterfield Tile Company, Inc. Rick, the owner of the business gave me a quote of $850. We agreed and the job was started. 6 hours into the first day, the worker(Rodney) said he was called off the job for another job emergency but he said he was told to get the $850 check from me. I gave him the check. That ended up being a big mistake. Rodney came back a couple days later to tell us there was another emergency and he would have to come back another day. He finally came back to spend approximately 1-2 hours and told my husband everything was done but if I had any issues he would take care of it. When I arrived home I found several issues and was not satisfied and called Rick (the owner) to say exactly that and would he please come out and evaluate the issues. Rick came out today(May 5th 2016) and immediately stated everything was as it should and I "was out to screw him out of money and he was done.Anything else sue him". He stormed out of the house and left. That was the most unprofessional person(Rick) that I have seen. He knows that suing him would cost more than I would recover, so he could care less. I just want to make sure no one else gets ripped off by Rick at Chesterfield Tile Company.Desired Settlement: Half of the $850 so I can get someone else to complete the job. Rick was so scary the he is not welcome in my house again.

Business

Response:

CTC had a contract with [redacted] at [redacted] to clean and epoxy stain the walls and floor in her master bath. We scheduled a date and went out to do the cleaning. We scheduled another date, after the grout dried, to apply the epoxy stain. When both services were completed, Mrs. [redacted] paid the invoice in full. Several days later Mrs. [redacted] called the office and said she noticed that some spots were missed. We sent an installer out to take care of it. Approximately 4-5 days after the service, Mrs. [redacted] called the office again, she stated that she was unsatisfied with the job. We scheduled an appointment for the owner, Rick to go out and take a look. Mrs. [redacted] asked Rick to wait as she located her flashlight and her glasses to show him what she was unhappy with. Rick inspected the walls and floor and seen two small spots that needed stain applied, Mrs. [redacted] did not even notice those. Mrs. [redacted] shined her flashlight around and could not find any spots that she was unhappy with. She then came up with the stain was the wrong color. The stain matches her tile beautifully. Rick asked if it was the incorrect color, why wasn't that mentioned the very first day. We could have changed the color. Mrs. [redacted] then explained that she wanted half of her money back. Rick then proceeded to tell her that there is a signed contract for the amount of $850.00 and the work has been completed. Rick never raised his voice or threatened Mrs. [redacted] in any way. We are very saddened that Mrs. [redacted] is not happy with her service and we would like to go out and repair the 2 spots that Rick noticed. Unfortunately, Mrs. [redacted] will not allow us to do that. As for the refund, she asked for a service and received that service. We do not feel that Mrs. [redacted] is owed a refund. Thank you, Sondra M[redacted] Office ManagerChesterfield Tile Co., Inc

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I set up an appointment for tile work to be done in a bathroom. I had the appointment on their books for about 2 months. I called the day before to make sure they were coming. Everything was in place. They called me the day they were supposed to come to tell me they had deaths in the family and they were short workers. They set it up for the upcoming Sat. Saturday comes and goes and no one ever showed up and no one called. It was very inconvenient having to move everything out of the bathroom and adjust my schedule for nothing. Terrible experience.

The whole floor needing to be replaced in a shower, and the shower retiled after that. After reading a lot of nice reviews for Chesterfield Tile on a popular commercial review website, I was looking forward to getting this smaller job done, because I have two bathrooms at another house that I wanted completely tiled afterward, and this made for a good test before shelling out more money for a bigger job.
First, the good:
1). The price was good, in my opinion
2). Everything from initial contact through sales visit and estimate went great.
3). The two guys that came out to perform the work were nice.
The disappointments:
1). Chesterfield Tile selected and installed a color for the walls that I didn't agree to. The shower floor and floor tile are fine though - the problem was just with the walls. When I called in to point out the issue with the tile color on the walls, that is when things went downhill, and I lost all confidence in their company. The owner tried various tactics on that call to force me to accept the wrong color including gruffly grumbling "read the contract". Fact is that contract didn't mention any color - we had agreed verbally on the tile's color, and I took the owner at his word that he would do what we agreed to. To his credit, but only after a long and ugly argument, he did eventually agree to replace the wall tile at his expense. My problem was I had lost all confidence in him at that point. I let them finish up the work at that house, went to their office to pay what I owed, and politely fired them.
2). (Warp ahead a few days) The people living in that house (I just own it) waited a full week for the grout to dry before using that repaired shower. Upon first use of the shower, the formerly free-flowing and working drain only let water out very slowly. Long story short, the Chesterfield Tile workers had dropped, or maybe swept, some grout, tile fragments or other debris into the open shower drain, which almost completely clogged it. That cost $412.94 to fix (replace clogged pipes/trap). I have the original clogged parts and pictures of what the plumber found, should the company make the mistake of challenging me, or we end up in court for some reason. Like I mentioned earlier, I had fired them earlier, and am done with the company forever - which is a shame, because I really need a good tile contractor.

Review: [redacted] MADE MANY ERRORS IN MEASURING MY BATHROOM FOR THE REMODEL. tHE WORKMEN DID NOT ARRIVE TILL AFTER 9 AM, AND THEN LEFT BY 3:30, STATING THAT THE OWNER KEPT THEM IN THE OFFICE. tHEY ALSO HAD TO GO TO THE STORE FOR DIFFERENT ITEMS THAT WERE IN THE CONTRACT, BUT THEY WERE UNAWARE OF. THE LAST TIME THE WORKMAN CAME OVER TO CORRECT SOME DETAILS, AND CHANGE THE FAUCET , I WAS CHARGED EXTRA. I CALLED TO COMPLAIN, BUT THE OWNER DID NOT RETURN MY CALLS.

ALL I WANTED WAS MY 40$ BACK, OR AT LEAST A PHONE CALL AS I WAS TOLD THAT THE JOB WAS NOT COMPLETED TILL THE CUSTOMER WAS SATISFIED.Desired Settlement: A CALL FROM THE OWNER, AND A CHECK FOR THE 40$ I GAVE THE WORKMAN.

Business

Response:

To Whom it May Concern:

Our contract with [redacted] was completed and paid in full. [redacted] contacted my office and said she bartered some additional work with one of my employees on a Saturday. I am not really sure the exact details. This employee was on his own time, not Chesterfield Tile's time. We never billed [redacted] for any additional work nor do our employees collect any money. The final paid invoice amount for the work performed was $6,291.70, not $6,416.70. This matter has nothing to do with Chesterfield Tile Co. Inc.

Thanks,

Consumer

Response:

apparently I was not clear in my original complaint. I had an appointment with chesterfield tile to rectify work done originally. When [redacted] called me on Saturday morning to come and do the work instead of on my appointment day, it was not stated that this was on his time. Since the owner had miscalculated the distance between my counter top and the glass shelf, I bought a low arc faucet, then wanted it replace with a taller faucet. He also mismeasured the shower door, and put in a taller door so that the existing towel bar on the wall was in the way. I paid my bill on time. I was told that the work was not complete till the customer was satisfied. If [redacted] had only taken the time to call me and discuss my complaints with me, I probably would not be writing this. Apparently my money was good enough for them, but customer service was not. I would still appreciate a phone call from the owner, and a reprimand to the worker for taking my money when the work should have been covered under the original contract. $40.00 obviously is too much to keep a customer happy.

Business

Response:

To whom it may concern;

Chesterfield Tile Company's contract with [redacted] was completed 100% and to [redacted] satisfaction. Upon completion [redacted] was invoiced and invoice was paid in full.

CTC has no knowledge of a taller door hitting a towel bar, as a door of standard height was installed and towel bars are installed at 48" height. Furthermore, we had no knowledge of a glass shelf installed at wrong height or a request for a taller faucet. All hardware was installed per [redacted] specifications.

I can only assume that [redacted] contracted with one of our employees for $40.00 on a Saturday on their personal time to do additional work that has nothing to do with original work completed by CTC. [redacted] has talked to office manager about selling luggage to one of our employees and giving them $40.00.

CTC is a professional company and does not get involved in such issues outside of our contract. We have talked to the employee involved and concluded no misconduct on his part on company time.

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

there is no offer to accept or reject, yet they still refuse to call me and talk about my complaints. re: the shower door, the towel bar on the wall was fine for over 10 years, until the shower door was replaced and then the towel bar could not be replaced on the wall as before.