Chicago Gutter Glove LLC

Initial Business Response /* (1000, 5, 2014/09/29) */
Thank you the chance to responded to this complaint , we have made contact with this homeowner and have set a date to reinstall her system now that her siding work has been doneWe have been amazingly busy but at no time was she
forgottenThank you
Initial Consumer Rebuttal /* (3000, 7, 2014/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, a date was set for Oct
Received a phone call at 7:this am and was told the weather forecast was predicating rainI checked the Internet and told them it would be clear in my area around or this morningI suggested they wait until then but, their employee had custody of his son this weekend and didn't want to wait"He wanted to spend as much time with him as possible"The result of the conversation was, they would be here this am
Received another phone call min later and was told the employees' child was sick and throwing up and they would not not be hereAnother date has been set for the early afternoon of Oct
Final Consumer Response /* (4200, 11, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, ***my did come this afternoon and told us he only had enough material to install on the front of the houseHe said they would have to locate more material and when they did, the next time he was in the area he would install it
At 4:this afternoon *** left a phone message that because I did not have the old material from the back gutter area I would have to pay an additional $a foot for him to install the system on the gutter in the back of the houseAt no time was I asked to save the old materialSee attached email recap of the conversation *** and I had where he stated all work would be done under warrantyI asked for a response if I had stated anything incorrectlyHe did not respond
When my contractor went to remove the gutters from the back of the house he told me that the Gutterglove system was still in the gutter*** had not removed it when he removed the system from the frontI sent an email to *** informing him and he told me to have my contractor remove itAlso attached is Lukes' response to me and you will see he did not ask me to keep the material
When ***my was here to remove the system, I asked him to leave the old material, as *** had requested and documented in my email confirmation, *** said that all material would be replaced with "new" and there was no reason to leave it hereThis is another reason why I did not request my contractor to leave the system with me when he removed it
-On 7/*** took measurements of the areas so new material could be ordered
-On 9/*** requested a scan of the original contract in order for him to get the measurements to place an order for the new productI also told *** during that phone call that I did not have the old material that was removed by my contractor
I should not have to pay additional hundreds of dollars to have my system replaced under warrantyI have already paid $4,
email with measurement request:
***,
The scan did not work because the paper is yellow and handwriting is a carbon imprintI've attached it but you can't see any of the writing except the final balance due
Here are the measurements I believe you need
80' Ice Breaker
78' heat cable
gutternew" and there was no reason to leave it hereThis is another reason why I did not request my contractor to leave the system with me when he removed it
-On 7/***my took measurements of the areas so new material could be ordered
-On 9/*** requested a scan of the original contract in order for him to get the measurements to place an order for the new productI also told *** during that phone call that I did not have the old material that was removed by my contractor
There has been no request or any other reason for me to believe that I should have kept the old material
I should not have to pay additional hundreds of dollars to have my system replaced under warrantyI have already paid $4,
ATTACHED EMAILS:::::
email with measurement request:
***,
The scan did not work because the paper is yellow and handwriting is a carbon imprintI've attached it but you can't see any of the writing except the final balance due
Here are the measurements I believe you need
80' Ice Breaker
78' heat cable
gutter color: beige
termination kits
plug kits
Please give me a call back tonight and let me know if this is what you needed
Email of phone call confirmation:
Hi ***,
Here is a recap of the conversation we had this eveningPlease let me know if I have stated anything incorrectly
Looking forward to finally getting this behind us
Thank You
***
*** called at PM on 7/16/
*He will send ***my to remove the ice breaker system on 7/between 11:and 1:***my will call on Thursday to confirm the exact time***my will create documentation and take photos for ***'s file in case *** needs itThe existing Ice breaker system and cable will be removed and we will store hereWhen roof and gutter work is complete I will call *** and he will re-install a new ice breaker system using the existing cable
*** will talk with Dave on 7\and will order new ice breaker productThe color of the new product will be tan because we are replacing the old gutters with new ones
*All work will be done under warrantyWe have the first version of the ice breaker system and it does not perform as expected because it is too narrow and that is what is causing the overflow
email response to remove system from back gutter:
Have no idea why he didn't remove itBut yes please have your guys take it down
Final Business Response /* (4000, 24, 2014/10/28) */
Sorry for the slow response, we chose to just replace the product at our own cost to resolve this issueJob is doneThank you for your help in the matter
***

Final Consumer Response /* (2001, 8, 2014/07/28) */
*** *** contacted me and said they would remove the ice breaker system on 7/They were here and did remove it He also said he would replace the entire system with a revised and improved system after the roof is replaced*** took
all the measurements while he was here and said that they would be placing the order for the new materialI am to call him when the roof is done and they will come out and install the new and improved system

Initial Business Response /* (1000, 5, 2014/05/23) */
Contact Name and Title: [redacted] office manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We have been out to home and inspected the problem. The system is working as promised , however over the doorway we...

need to add or adjust product. We are booked to return Tuesday May 27th.