Initial Business Response / [redacted] (1000, 5, 2015/02/13) */ Contact Name and Title: [redacted] , GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We have reached out to the consumer, and are refunding the $We are very sorry for any confusion that may have occurred during the transaction, as we make every effort to be as transparent as possible
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We have spoken to Mr [redacted] repeatedly about this situation, including multiple conversations with the GM of the dealershipEverything regarding this transaction was industry operating procedure [redacted] is the 8th largest bank in the United States, and one of the top originators of auto loansOutside of the financial arms of the manufacturers, they are our primary lender, and often have better rates, especially with non-subvented loans We have also repeatedly explained to Mr [redacted] that multiple inquiries for a car loan negatively effecting his credit score is a fallacy, and we have sent him the link to the FICO website explaining this:http://www.myfico.com/CreditEducation/CreditChecks/Inquiries.aspx We are sorry, but there is nothing further we can do to assist Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not necessary to do multiple pulls of credit when shopping for a loanThat is like saying when you go through an insurance or real estate broker that if they shop your package that you must get a hard pull from all or so banks that may want to write your loanIt is simply not trueIt also goes against the Fair Credit Act which I sent to Management at the dealershipI was simply lied to and they must now clean up their messI would like this to be off of my credit reportThere was no need to send my application to that bank eitherThat is for people that can't get a loan through the [redacted] of [redacted] or [redacted] of the worldI was not desperate for a loanIt is similar to when [redacted] of [redacted] gave bad loans out to minorities that qualified for low, fixed interest ratesThey said that they needed to do it as well and were eventually sued and found liable for billions of dollars in damagesThey are simply not telling the truthMy credit should have been run a maximum of timeI want them to remove the inquiries from my credit reportMy credit report says my score is not as high as it could be now because of too many pullsI have that on file as well Final Business Response / [redacted] (4000, 9, 2015/09/30) */ Contact Name and Title: Kevin [redacted] ,Dir.Biz.Dev Contact Phone: [redacted] Contact Email: [redacted] @blautogroup.com I am sorry that we are unable to resolve this to Mr [redacted] 's satisfaction, and I regret we can not assist him furtherHowever, he is welcome to contact our attorney for more information, if he would like: Sally [redacted]
I brought my vehicle to Northside Toyota eight separate times for service over a span of months (end of August - beginning of December 2015) attempting to fix a reoccurring issueI have maintained all of the visit summaries and four of the eight summaries state/re-state my vehicle's issueAt almost every juncture, the dealership recommended a fix that did not resolve the issueThen the dealership would recommend additional work assuring me that this work would finally solve my vehicle's reoccurring problemThe additional work did not fix the problem On my last visit, I replaced the front brakes at the dealership's recommendationReplacing the front brakes did not fix my reoccurring problemFurthermore, I am confident that the dealership did not perform the work that I paid forA little over a week after the work was done I noticed that my calipers were completely rustedI called the service writer that helped me (for all of my visits) and asked for an explanationHe told me that the dealership had "maintained" my original calipers to save moneyI took my vehicle to another Toyota dealership service departmentThe other dealership's service team took pictures of my caliper brackets and confirmed that the current caliper brackets on my car were completely rusted I tried reaching-out to the service manager, service director and general manager to reach a reasonable resolution but was not successfulAt each level, they demonstrated lack of professionalism and disregard for my trouble, time and monies investedI would
Initial Business Response / [redacted] (1000, 5, 2015/03/24) */ Contact Name and Title: [redacted] , GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We are very sorry that Ms [redacted] feels she had a negative experience with this transaction, but we can assure you that we went above and beyond to try to satisfy herMs [redacted] came into our dealership on a Saturday and contracted to buy a specific car that she knew was not currently at the dealershipAs we informed Ms [redacted] , the car was with another customer on a "ride and drive," but was scheduled to be returned to the dealership sometime on the following MondayIn the interim, we provided Ms [redacted] with a free loaner vehicleAnd, just as we promised, the car was returned to the dealership at approximately 6:pm on Monday However, Ms [redacted] apparently hoped to have possession of the car earlier on Monday, despite the fact that she had a free loaner car from our dealershipWhen she insisted on cancelling the sale, we very politely agreed, despite being under no obligation to do soHowever, while we were able to refund her $credit card down payment immediately, we had to process a check request for the remaining $portion of her deposit as we do not have the capacity to give cash refundsWe did provide Ms [redacted] with a copy of the check request right while she was at the dealership and, fortunately, we were able to get the refund check from our corporate office on WednesdayMs [redacted] came into the dealership and picked it up that very dayAnd, at her request, we provided Ms [redacted] with a letter stating that the deal had been canceledAll of this information was clearly explained to Ms [redacted] Again, we are sorry for any miscommunication that may have occurredWe strive to satisfy all of our customers and we certainly would have preferred to have met Ms [redacted] 's expectationsPerhaps she will give us another opportunity in the future Please let us know if you have any additional questions or concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was made aware that the car I originally came to see had been sold upon my arrival to the dealership, never beforeI was never told that the car I wanted to purchase was on a ride and driveTheir explanation was simply that this person took the wrong car homeThey told me this story repeatedly and they continued to repeat this fabrication on Monday when I arrived to pick up the carThis dealership has an extensive history of trying to scam customers with these unethical sales practices Final Business Response / [redacted] (4000, 11, 2015/04/24) */ Semantics aside, we repeatedly let Ms [redacted] know the vehicle would be back Monday, and it was returned at 6pmIn factthe vehicle remained here for quite some timeUnfortunately, we could not get the person in possession of vehicle to return to the store until after workThere was no attempt to scam anyoneWe simply could not get the car back in the time frame Ms [redacted] requested, and we cancelled the deal per her requestWe are sorry this did not turn out to her satisfaction,and we understand her frustration
Initial Business Response /* (1000, 5, 2014/03/11) */
Contact Name and Title: *** *** Dev Dir
Contact Phone: XXXXXXXXXX
Contact Email: ***@blautogroup.com
We are sorry that Ms*** is dissatisfied with her vehicleWhile she reports that *** told her the car may have
previously been in an accident, we can assure her that we acquired the car through a trade-in, not the auction, and we had no evidence of any prior accidentThe vehicle had a clean *** at the time of sale to Ms***, and continues to have a clean *** todayFurther, we have no way to determine how *** established the current value of the car to themWhen assessing the value of a potential trade in, dealers consider a number of factors, including the car's current physical and mechanical conditionWe can assure Ms***, however, that our internal inspection of the vehicle, at the time we received it, revealed no frame damageAnd, while we do not have access to the documents that *** reviewed, it is important to note that an auction announcement (which Ms*** reports was in *** while we acquired the vehicle in *** does not specify the extent of any reported damage
Initial Consumer Rebuttal /* (3000, 7, 2014/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to know since the dealership was not aware of this issue of frame damage that is reported under this vehicles vin number, why is it carmax was able to find this report when giving me a accurate appraisal of the car, yet *** does not have sufficient data resources to find out the extent of damage to the car I purchased in order to sell it to meThis was a shady deal I have documents that says so, many of the parts on this vehicle is not original, I suggest they find a way to reevaluate the condition this car was in prior to me buying it from all available auto reportsThis car was in a accident before just not reported
Final Business Response /* (4000, 9, 2014/03/20) */
The report to which Ms*** is referring comes from *** a competitor of *** *** is the industry standard, which is why we choose to use themAs these services have some variance in sources, occasionally an incident is not reported to *** This is why we also do our own internal inspections of the vehicleWe found nothing to indicate any significant damage to the vehicle
In the *** report it mentions "auction announced as unibody damage", but does not define it, indicate severity, and shows no accident historyThis is a very broad term used on auction reports, and can cover even the most minor damage to any part of the unibody, such as a dent in the rear quarter panelIt does not automatically mean safety compromising frame damage
We stand by our previous response
Complaint: 11604513
I am rejecting this response because: Toyota Fibancial has no records of "Chicago Northside Toyota" ever contacting them about a lease buy...
out or any payment. This initial deal was agreed and signed May 20, 2016 and now it's August 3, 2016 and collection calls are coming in at all times, all days, to family and Olga [redacted] who because of this great fraudulent error, is still the lease owner. I want Chicago Northside Toyota to honor the lease agreement today.
Sincerely,
Hugo [redacted]
Initial Business Response /* (1000, 5, 2015/02/13) */
Contact Name and Title: [redacted], GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have reached out to the consumer, and are refunding the $395. We are very sorry for any confusion that may have occurred...
during the transaction, as we make every effort to be as transparent as possible.
Initial Business Response /* (1000, 5, 2014/04/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@blautogroup.com
Mr. [redacted] originally went to the AG with this complaint last week. We are currently working on the response to the AG,...
so this should be resolved through the original complaint.
Initial Consumer Rebuttal /* (2000, 26, 2014/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I worked with [redacted] from Chicago North Side Toyota. I received the title from the dealership last week. Today I received a check for the total amount that I was asking for in the original sales issues complaint and the title violation addendum. They also sent me copies of the service records that they have on hand, another thing that I asked for as part of the complaint.
These issues have been resolved to my satisfaction. Thank you!
Initial Business Response /* (1000, 7, 2014/04/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@blautogroup.com
As Ms. [redacted] mentioned, we already refunded her directly for the protection package. We have also cancelled the...
extended warranty on the vehicle. This was a Toyota Care warranty, and therefore, the check will be sent from Toyota directly to the original lean holder. Although it will not affect the monthly payment amount, it will reduce the loan balance, therefore effectively reducing the loan term.
Although it sounds like Ms. [redacted] may have already arranged another loan, we would be glad to help re-contract for a shorter loan term, if she would like. She can contact me directly, if should would like to discuss this option further.
Initial Consumer Rebuttal /* (2000, 9, 2014/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I brought my vehicle to Northside Toyota eight separate times for service over a span of 16 months (end of August 2014 - beginning of December 2015) attempting to fix a reoccurring issue. I have maintained all of the visit summaries and four of the eight summaries state/re-state my vehicle's issue. At almost every juncture, the dealership recommended a fix that did not resolve the issue. Then the dealership would recommend additional work assuring me that this work would finally solve my vehicle's reoccurring problem. The additional work did not fix the problem.
On my last visit, I replaced the front brakes at the dealership's recommendation. Replacing the front brakes did not fix my reoccurring problem. Furthermore, I am confident that the dealership did not perform the work that I paid for. A little over a week after the work was done I noticed that my calipers were completely rusted. I called the service writer that helped me (for all of my visits) and asked for an explanation. He told me that the dealership had "maintained" my original calipers to save money. I took my vehicle to another Toyota dealership service department. The other dealership's service team took pictures of my caliper brackets and confirmed that the current caliper brackets on my car were completely rusted.
I tried reaching-out to the service manager, service director and general manager to reach a reasonable resolution but was not successful. At each level, they demonstrated lack of professionalism and disregard for my trouble, time and monies invested. I would
Initial Business Response /* (1000, 5, 2015/03/24) */
Contact Name and Title: [redacted], GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We are very sorry that Ms. [redacted] feels she had a negative experience with this transaction, but we can assure you that we...
went above and beyond to try to satisfy her. Ms. [redacted] came into our dealership on a Saturday and contracted to buy a specific car that she knew was not currently at the dealership. As we informed Ms. [redacted], the car was with another customer on a "ride and drive," but was scheduled to be returned to the dealership sometime on the following Monday. In the interim, we provided Ms. [redacted] with a free loaner vehicle. And, just as we promised, the car was returned to the dealership at approximately 6:00 pm on Monday.
However, Ms. [redacted] apparently hoped to have possession of the car earlier on Monday, despite the fact that she had a free loaner car from our dealership. When she insisted on cancelling the sale, we very politely agreed, despite being under no obligation to do so. However, while we were able to refund her $500 credit card down payment immediately, we had to process a check request for the remaining $500 portion of her deposit as we do not have the capacity to give cash refunds. We did provide Ms. [redacted] with a copy of the check request right while she was at the dealership and, fortunately, we were able to get the refund check from our corporate office on Wednesday. Ms. [redacted] came into the dealership and picked it up that very day. And, at her request, we provided Ms. [redacted] with a letter stating that the deal had been canceled. All of this information was clearly explained to Ms. [redacted].
Again, we are sorry for any miscommunication that may have occurred. We strive to satisfy all of our customers and we certainly would have preferred to have met Ms. [redacted]'s expectations. Perhaps she will give us another opportunity in the future.
Please let us know if you have any additional questions or concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was made aware that the car I originally came to see had been sold upon my arrival to the dealership, never before. I was never told that the car I wanted to purchase was on a ride and drive. Their explanation was simply that this person took the wrong car home. They told me this story repeatedly and they continued to repeat this fabrication on Monday when I arrived to pick up the car. This dealership has an extensive history of trying to scam customers with these unethical sales practices.
Final Business Response /* (4000, 11, 2015/04/24) */
Semantics aside, we repeatedly let Ms. [redacted] know the vehicle would be back Monday, and it was returned at 6pm. In fact. the vehicle remained here for quite some time. Unfortunately, we could not get the person in possession of vehicle to return to the store until after work. There was no attempt to scam anyone. We simply could not get the car back in the time frame Ms. [redacted] requested, and we cancelled the deal per her request. We are sorry this did not turn out to her satisfaction,and we understand her frustration.
Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have spoken to Mr. [redacted] repeatedly about this situation, including multiple conversations with the GM of the...
dealership. Everything regarding this transaction was normal industry operating procedure.
[redacted] is the 8th largest bank in the United States, and one of the top originators of auto loans. Outside of the financial arms of the manufacturers, they are our primary lender, and often have better rates, especially with non-subvented loans.
We have also repeatedly explained to Mr. [redacted] that multiple inquiries for a car loan negatively effecting his credit score is a fallacy, and we have sent him the link to the FICO website explaining this:http://www.myfico.com/CreditEducation/CreditChecks/Inquiries.aspx
We are sorry, but there is nothing further we can do to assist Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not necessary to do multiple pulls of credit when shopping for a loan. That is like saying when you go through an insurance or real estate broker that if they shop your package that you must get a hard pull from all 16 or so banks that may want to write your loan. It is simply not true. It also goes against the Fair Credit Act which I sent to Management at the dealership. I was simply lied to and they must now clean up their mess. I would like this to be off of my credit report. There was no need to send my application to that bank either. That is for people that can't get a loan through the [redacted] of [redacted] or [redacted] of the world. I was not desperate for a loan. It is similar to when [redacted] of [redacted] gave bad loans out to minorities that qualified for low, fixed interest rates. They said that they needed to do it as well and were eventually sued and found liable for billions of dollars in damages. They are simply not telling the truth. My credit should have been run a maximum of 1 time. I want them to remove the inquiries from my credit report. My credit report says my score is not as high as it could be now because of too many pulls. I have that on file as well.
Final Business Response /* (4000, 9, 2015/09/30) */
Contact Name and Title: Kevin [redacted],Dir.Biz.Dev.
Contact Phone: [redacted]
Contact Email: [redacted]@blautogroup.com
I am sorry that we are unable to resolve this to Mr. [redacted]'s satisfaction, and I regret we can not assist him further. However, he is welcome to contact our attorney for more information, if he would like: Sally [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/13) */ Contact Name and Title: [redacted] , GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We have reached out to the consumer, and are refunding the $We are very sorry for any confusion that may have occurred during the transaction, as we make every effort to be as transparent as possible
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We have spoken to Mr [redacted] repeatedly about this situation, including multiple conversations with the GM of the dealershipEverything regarding this transaction was industry operating procedure [redacted] is the 8th largest bank in the United States, and one of the top originators of auto loansOutside of the financial arms of the manufacturers, they are our primary lender, and often have better rates, especially with non-subvented loans We have also repeatedly explained to Mr [redacted] that multiple inquiries for a car loan negatively effecting his credit score is a fallacy, and we have sent him the link to the FICO website explaining this:http://www.myfico.com/CreditEducation/CreditChecks/Inquiries.aspx We are sorry, but there is nothing further we can do to assist Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not necessary to do multiple pulls of credit when shopping for a loanThat is like saying when you go through an insurance or real estate broker that if they shop your package that you must get a hard pull from all or so banks that may want to write your loanIt is simply not trueIt also goes against the Fair Credit Act which I sent to Management at the dealershipI was simply lied to and they must now clean up their messI would like this to be off of my credit reportThere was no need to send my application to that bank eitherThat is for people that can't get a loan through the [redacted] of [redacted] or [redacted] of the worldI was not desperate for a loanIt is similar to when [redacted] of [redacted] gave bad loans out to minorities that qualified for low, fixed interest ratesThey said that they needed to do it as well and were eventually sued and found liable for billions of dollars in damagesThey are simply not telling the truthMy credit should have been run a maximum of timeI want them to remove the inquiries from my credit reportMy credit report says my score is not as high as it could be now because of too many pullsI have that on file as well Final Business Response / [redacted] (4000, 9, 2015/09/30) */ Contact Name and Title: Kevin [redacted] ,Dir.Biz.Dev Contact Phone: [redacted] Contact Email: [redacted] @blautogroup.com I am sorry that we are unable to resolve this to Mr [redacted] 's satisfaction, and I regret we can not assist him furtherHowever, he is welcome to contact our attorney for more information, if he would like: Sally [redacted]
I brought my vehicle to Northside Toyota eight separate times for service over a span of months (end of August - beginning of December 2015) attempting to fix a reoccurring issueI have maintained all of the visit summaries and four of the eight summaries state/re-state my vehicle's issueAt almost every juncture, the dealership recommended a fix that did not resolve the issueThen the dealership would recommend additional work assuring me that this work would finally solve my vehicle's reoccurring problemThe additional work did not fix the problem On my last visit, I replaced the front brakes at the dealership's recommendationReplacing the front brakes did not fix my reoccurring problemFurthermore, I am confident that the dealership did not perform the work that I paid forA little over a week after the work was done I noticed that my calipers were completely rustedI called the service writer that helped me (for all of my visits) and asked for an explanationHe told me that the dealership had "maintained" my original calipers to save moneyI took my vehicle to another Toyota dealership service departmentThe other dealership's service team took pictures of my caliper brackets and confirmed that the current caliper brackets on my car were completely rusted I tried reaching-out to the service manager, service director and general manager to reach a reasonable resolution but was not successfulAt each level, they demonstrated lack of professionalism and disregard for my trouble, time and monies investedI would
Initial Business Response / [redacted] (1000, 5, 2015/03/24) */ Contact Name and Title: [redacted] , GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We are very sorry that Ms [redacted] feels she had a negative experience with this transaction, but we can assure you that we went above and beyond to try to satisfy herMs [redacted] came into our dealership on a Saturday and contracted to buy a specific car that she knew was not currently at the dealershipAs we informed Ms [redacted] , the car was with another customer on a "ride and drive," but was scheduled to be returned to the dealership sometime on the following MondayIn the interim, we provided Ms [redacted] with a free loaner vehicleAnd, just as we promised, the car was returned to the dealership at approximately 6:pm on Monday However, Ms [redacted] apparently hoped to have possession of the car earlier on Monday, despite the fact that she had a free loaner car from our dealershipWhen she insisted on cancelling the sale, we very politely agreed, despite being under no obligation to do soHowever, while we were able to refund her $credit card down payment immediately, we had to process a check request for the remaining $portion of her deposit as we do not have the capacity to give cash refundsWe did provide Ms [redacted] with a copy of the check request right while she was at the dealership and, fortunately, we were able to get the refund check from our corporate office on WednesdayMs [redacted] came into the dealership and picked it up that very dayAnd, at her request, we provided Ms [redacted] with a letter stating that the deal had been canceledAll of this information was clearly explained to Ms [redacted] Again, we are sorry for any miscommunication that may have occurredWe strive to satisfy all of our customers and we certainly would have preferred to have met Ms [redacted] 's expectationsPerhaps she will give us another opportunity in the future Please let us know if you have any additional questions or concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was made aware that the car I originally came to see had been sold upon my arrival to the dealership, never beforeI was never told that the car I wanted to purchase was on a ride and driveTheir explanation was simply that this person took the wrong car homeThey told me this story repeatedly and they continued to repeat this fabrication on Monday when I arrived to pick up the carThis dealership has an extensive history of trying to scam customers with these unethical sales practices Final Business Response / [redacted] (4000, 11, 2015/04/24) */ Semantics aside, we repeatedly let Ms [redacted] know the vehicle would be back Monday, and it was returned at 6pmIn factthe vehicle remained here for quite some timeUnfortunately, we could not get the person in possession of vehicle to return to the store until after workThere was no attempt to scam anyoneWe simply could not get the car back in the time frame Ms [redacted] requested, and we cancelled the deal per her requestWe are sorry this did not turn out to her satisfaction,and we understand her frustration
Initial Business Response /* (1000, 5, 2014/03/11) */
Contact Name and Title: *** *** Dev Dir
Contact Phone: XXXXXXXXXX
Contact Email: ***@blautogroup.com
We are sorry that Ms*** is dissatisfied with her vehicleWhile she reports that *** told her the car may have
previously been in an accident, we can assure her that we acquired the car through a trade-in, not the auction, and we had no evidence of any prior accidentThe vehicle had a clean *** at the time of sale to Ms***, and continues to have a clean *** todayFurther, we have no way to determine how *** established the current value of the car to themWhen assessing the value of a potential trade in, dealers consider a number of factors, including the car's current physical and mechanical conditionWe can assure Ms***, however, that our internal inspection of the vehicle, at the time we received it, revealed no frame damageAnd, while we do not have access to the documents that *** reviewed, it is important to note that an auction announcement (which Ms*** reports was in *** while we acquired the vehicle in *** does not specify the extent of any reported damage
Initial Consumer Rebuttal /* (3000, 7, 2014/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to know since the dealership was not aware of this issue of frame damage that is reported under this vehicles vin number, why is it carmax was able to find this report when giving me a accurate appraisal of the car, yet *** does not have sufficient data resources to find out the extent of damage to the car I purchased in order to sell it to meThis was a shady deal I have documents that says so, many of the parts on this vehicle is not original, I suggest they find a way to reevaluate the condition this car was in prior to me buying it from all available auto reportsThis car was in a accident before just not reported
Final Business Response /* (4000, 9, 2014/03/20) */
The report to which Ms*** is referring comes from *** a competitor of *** *** is the industry standard, which is why we choose to use themAs these services have some variance in sources, occasionally an incident is not reported to *** This is why we also do our own internal inspections of the vehicleWe found nothing to indicate any significant damage to the vehicle
In the *** report it mentions "auction announced as unibody damage", but does not define it, indicate severity, and shows no accident historyThis is a very broad term used on auction reports, and can cover even the most minor damage to any part of the unibody, such as a dent in the rear quarter panelIt does not automatically mean safety compromising frame damage
We stand by our previous response
Complaint: 11604513
I am rejecting this response because: Toyota Fibancial has no records of "Chicago Northside Toyota" ever contacting them about a lease buy...
out or any payment. This initial deal was agreed and signed May 20, 2016 and now it's August 3, 2016 and collection calls are coming in at all times, all days, to family and Olga [redacted] who because of this great fraudulent error, is still the lease owner. I want Chicago Northside Toyota to honor the lease agreement today.
Sincerely,
Hugo [redacted]
Initial Business Response /* (1000, 5, 2015/02/13) */
Contact Name and Title: [redacted], GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have reached out to the consumer, and are refunding the $395. We are very sorry for any confusion that may have occurred...
during the transaction, as we make every effort to be as transparent as possible.
Initial Business Response /* (1000, 5, 2014/04/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@blautogroup.com
Mr. [redacted] originally went to the AG with this complaint last week. We are currently working on the response to the AG,...
so this should be resolved through the original complaint.
Initial Consumer Rebuttal /* (2000, 26, 2014/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I worked with [redacted] from Chicago North Side Toyota. I received the title from the dealership last week. Today I received a check for the total amount that I was asking for in the original sales issues complaint and the title violation addendum. They also sent me copies of the service records that they have on hand, another thing that I asked for as part of the complaint.
These issues have been resolved to my satisfaction. Thank you!
Initial Business Response /* (1000, 7, 2014/04/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@blautogroup.com
As Ms. [redacted] mentioned, we already refunded her directly for the protection package. We have also cancelled the...
extended warranty on the vehicle. This was a Toyota Care warranty, and therefore, the check will be sent from Toyota directly to the original lean holder. Although it will not affect the monthly payment amount, it will reduce the loan balance, therefore effectively reducing the loan term.
Although it sounds like Ms. [redacted] may have already arranged another loan, we would be glad to help re-contract for a shorter loan term, if she would like. She can contact me directly, if should would like to discuss this option further.
Initial Consumer Rebuttal /* (2000, 9, 2014/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I brought my vehicle to Northside Toyota eight separate times for service over a span of 16 months (end of August 2014 - beginning of December 2015) attempting to fix a reoccurring issue. I have maintained all of the visit summaries and four of the eight summaries state/re-state my vehicle's issue. At almost every juncture, the dealership recommended a fix that did not resolve the issue. Then the dealership would recommend additional work assuring me that this work would finally solve my vehicle's reoccurring problem. The additional work did not fix the problem.
On my last visit, I replaced the front brakes at the dealership's recommendation. Replacing the front brakes did not fix my reoccurring problem. Furthermore, I am confident that the dealership did not perform the work that I paid for. A little over a week after the work was done I noticed that my calipers were completely rusted. I called the service writer that helped me (for all of my visits) and asked for an explanation. He told me that the dealership had "maintained" my original calipers to save money. I took my vehicle to another Toyota dealership service department. The other dealership's service team took pictures of my caliper brackets and confirmed that the current caliper brackets on my car were completely rusted.
I tried reaching-out to the service manager, service director and general manager to reach a reasonable resolution but was not successful. At each level, they demonstrated lack of professionalism and disregard for my trouble, time and monies invested. I would
Initial Business Response /* (1000, 5, 2015/03/24) */
Contact Name and Title: [redacted], GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We are very sorry that Ms. [redacted] feels she had a negative experience with this transaction, but we can assure you that we...
went above and beyond to try to satisfy her. Ms. [redacted] came into our dealership on a Saturday and contracted to buy a specific car that she knew was not currently at the dealership. As we informed Ms. [redacted], the car was with another customer on a "ride and drive," but was scheduled to be returned to the dealership sometime on the following Monday. In the interim, we provided Ms. [redacted] with a free loaner vehicle. And, just as we promised, the car was returned to the dealership at approximately 6:00 pm on Monday.
However, Ms. [redacted] apparently hoped to have possession of the car earlier on Monday, despite the fact that she had a free loaner car from our dealership. When she insisted on cancelling the sale, we very politely agreed, despite being under no obligation to do so. However, while we were able to refund her $500 credit card down payment immediately, we had to process a check request for the remaining $500 portion of her deposit as we do not have the capacity to give cash refunds. We did provide Ms. [redacted] with a copy of the check request right while she was at the dealership and, fortunately, we were able to get the refund check from our corporate office on Wednesday. Ms. [redacted] came into the dealership and picked it up that very day. And, at her request, we provided Ms. [redacted] with a letter stating that the deal had been canceled. All of this information was clearly explained to Ms. [redacted].
Again, we are sorry for any miscommunication that may have occurred. We strive to satisfy all of our customers and we certainly would have preferred to have met Ms. [redacted]'s expectations. Perhaps she will give us another opportunity in the future.
Please let us know if you have any additional questions or concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was made aware that the car I originally came to see had been sold upon my arrival to the dealership, never before. I was never told that the car I wanted to purchase was on a ride and drive. Their explanation was simply that this person took the wrong car home. They told me this story repeatedly and they continued to repeat this fabrication on Monday when I arrived to pick up the car. This dealership has an extensive history of trying to scam customers with these unethical sales practices.
Final Business Response /* (4000, 11, 2015/04/24) */
Semantics aside, we repeatedly let Ms. [redacted] know the vehicle would be back Monday, and it was returned at 6pm. In fact. the vehicle remained here for quite some time. Unfortunately, we could not get the person in possession of vehicle to return to the store until after work. There was no attempt to scam anyone. We simply could not get the car back in the time frame Ms. [redacted] requested, and we cancelled the deal per her request. We are sorry this did not turn out to her satisfaction,and we understand her frustration.
Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have spoken to Mr. [redacted] repeatedly about this situation, including multiple conversations with the GM of the...
dealership. Everything regarding this transaction was normal industry operating procedure.
[redacted] is the 8th largest bank in the United States, and one of the top originators of auto loans. Outside of the financial arms of the manufacturers, they are our primary lender, and often have better rates, especially with non-subvented loans.
We have also repeatedly explained to Mr. [redacted] that multiple inquiries for a car loan negatively effecting his credit score is a fallacy, and we have sent him the link to the FICO website explaining this:http://www.myfico.com/CreditEducation/CreditChecks/Inquiries.aspx
We are sorry, but there is nothing further we can do to assist Mr. [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not necessary to do multiple pulls of credit when shopping for a loan. That is like saying when you go through an insurance or real estate broker that if they shop your package that you must get a hard pull from all 16 or so banks that may want to write your loan. It is simply not true. It also goes against the Fair Credit Act which I sent to Management at the dealership. I was simply lied to and they must now clean up their mess. I would like this to be off of my credit report. There was no need to send my application to that bank either. That is for people that can't get a loan through the [redacted] of [redacted] or [redacted] of the world. I was not desperate for a loan. It is similar to when [redacted] of [redacted] gave bad loans out to minorities that qualified for low, fixed interest rates. They said that they needed to do it as well and were eventually sued and found liable for billions of dollars in damages. They are simply not telling the truth. My credit should have been run a maximum of 1 time. I want them to remove the inquiries from my credit report. My credit report says my score is not as high as it could be now because of too many pulls. I have that on file as well.
Final Business Response /* (4000, 9, 2015/09/30) */
Contact Name and Title: Kevin [redacted],Dir.Biz.Dev.
Contact Phone: [redacted]
Contact Email: [redacted]@blautogroup.com
I am sorry that we are unable to resolve this to Mr. [redacted]'s satisfaction, and I regret we can not assist him further. However, he is welcome to contact our attorney for more information, if he would like: Sally [redacted]