Chuck Van Horn Chrysler Dodge Jeep Ram

[redacted] ,Please see the attached documents.? I believe we did disclose the accident to you before the sale.? Could you supply me with a estimate of repairs needed?? I would like to help.Thank you, [redacted] General Manager

[redacted] ,Please see the attached documents I believe we did disclose the accident to you before the sale Could you supply me with a estimate of repairs needed? I would like to help.Thank you, [redacted] General Manager

Our Vice President [redacted] has been trying to connect with youPlease give him a call directly at [redacted] if you haven't already spoken with him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I would like to say thank you to Adam from Van Horn for dealing with my complaint and for making sure that I was taken care ofVan Horn did resolve my issue to my satisfactory and did everything to make the situation rightSo thank you! To the people at Van Horn in Manitowoc I want to say thank you for going up and beyond to resolve my issues and for making me a happy customer again Regards, [redacted]

Our Vice President [redacted] ? has been trying to connect with youPlease give him a call directly at [redacted] ? if you haven't already spoken with him

I would be happy to repair the bumper for you.? Please contact me at [redacted] ***?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The only deal I will take at this time is either an even trade for my Durango and the MKX (that I found because of course Van Horn is of no help on anything!) Or I will pay $everything included and Van Horn does a write off for the remainder because that is what I have lost thus far in this awful experience they have put me in! I already have financing so I wouldn't even need them to assist with that, not that I'd expect them to help because they are terrible in service This has been the worst experience entirely I would not be in this position if they would have been upfront when we purchased this suv from them I will make sure I make that clear to all customers of Van Horn moving forward I also am seeking guidance from an attorney, yes I know the paperwork I have from the Durango but I also know it was not made clear to us what this compromised title has done When we purchased the Durango it was sold to us as an advantage not that it would cause issues in the future This is unethical business and the way I've been treated is clearly the proof of your tactics Regards, [redacted] ***

[redacted] - Thank you? for reaching outWe value the opportunity to work with you toward a resolutionAs you know our team was able to tow your vehicle into our service centerOur team will keep you informed and communicate updates, but please feel free to contact us directly at (920)893- with any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The only deal I will take at this time is either an even trade for my Durango and the MKX (that I found because of course Van Horn is of no help on anything!) ? Or I will pay $everything included and Van Horn does a write off for the remainder because that is what I have lost thus far in this awful experience they have put me in! ? I already have financing so I wouldn't even need them to assist with that, not that I'd expect them to help because they are terrible in service? This has been the worst experience entirely? I would not be in this position if they would have been upfront when we purchased this suv from them? I will make sure I make that clear to all customers of Van Horn moving forward? I also am seeking guidance from an attorney, yes I know the paperwork I have from the Durango but I also know it was not made clear to us what this compromised title has done? When we purchased the Durango it was sold to us as an advantage not that it would cause issues in the future? This is unethical business and the way I've been treated is clearly the proof of your tactics? Regards, [redacted] ***

Because by you taking the vehicle and attempting to have DETAILERS fix something they aren't trained to fix, YOU took the blame for the problems on the carI also have talked to others and we are NOT the first victims of your terrible business establishmentMy fiance also did NOT sign anything except the sheet for the rental vehicle and if she did then she was completely unaware of what she was actually signingNeither of us would sign it considering you are no sort of professional workplaceAll she had posted was a status alerting people of your terrible business practice, and yes she did take it down because you refused to do anything until thenPoint being, don't apologize for something unless you are going to fix it! Because your salesmen are uneducated of their products OR how they work, as I stated this is NOT the first timeHowever after you have attempted to fix a problem by what you claim are professionals and made it look worse why in the hell would we EVER agree to not giving you bad publicityAs I stated, refund or new carThis is unacceptable and I know what rights we have!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]$gas card not enough, because same cars was advertized on line for two more weeksIf I was research about your company I never cameYour company doing careless and neglect businessI attach just couple of complaints it is clearly showing you sell "lemons"
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to say thank you to Adam from Van Horn for dealing with my complaint and for making sure that I was taken care ofVan Horn did resolve my issue to my satisfactory and did everything to make the situation rightSo thank you! To the people at Van Horn in Manitowoc I want to say thank you for going up and beyond to resolve my issues and for making me a happy customer again
Regards,
*** ***

*** - Thank you for reaching outWe value the opportunity to work with you toward a resolutionAs you know our team was able to tow your vehicle into our service centerOur team will keep you informed and communicate updates, but please feel free to contact us directly at (920)893-
with any questions

Our service and sales team would be more than happy to work together to try and reach a viable solution that will work for the customerThe service department would like to reach out to the customer to review any and all concerns the customer may have with the vehicle and schedule an appointment
with a courtesy vehicleAt this time the service team will diagnose all concerns or perform a complimentary multi point inspection on the vehicle to note any concerns that need to be discussed with the customer and advise customer of any future repairs / maintenance work that may be neededWhile the vehicle is here, service will meet with the sales team to fill them in on the results of the inspectionSales will perform a trade evaluation on the customers vehicle, contact the customer to see what he is looking for in his next vehicle and put together options for the customer to walk away from the car into a different one (if available)

***,I have read your complaint and first of all I would like to apologize for the lack of communication. Based on your description I don't believe we were as transparent as we need to be. I have attached the documents you have signed indicating this vehicle was a lemon law buy
back and that it has a branded title. I would be happy to work with you personally to find you a small crossover SUV. We can offer you a more than fair trade value for your 200. Please let me know how you would like to proceedThank you,*** ***

***I have attached all signed documents indicating this vehicle was a lemon law buy back. The fourth page refers specifically to the lemon law and states it will affect the future value of the vehicle. We were 100% transparent with you about the lemon law, that it will be on the title, and that it will affect the future value. My offer of 18,stands.Thank you,*** ***

***,I think your recollection of the events differs from ours. After you purchased the vehicle you had brought to our attention the scratches on the truck. We attempted to buff them but that did not take the scratches away. We then agreed to fix the truck in the body
shop. You did not want the car painted so we tried to buff them further. At this appointment you also brought up a door ding. It was now weeks after purchase. You yourself said you did not see it until you washed the vehicle for the first time. This door ding could have come from anywhere and it is unfair to say we did it. After we buffed the trunk for the second time the scratches were lighter but still visible. We also touched up the door ding at this time free of charge.Next, you and your future father in law came to our dealership and got very aggressive with my manager. You and I had talked about the vulgarity that was used by your father in law during this interaction. You had said that it was not the proper way to handle the issue. When things go this direction and my manager feels threatened he has every right to walk away. This is when I called you. I had offered to paint the bumper to fix the issue. You had asked for a refund of the Lux Care (500.00) I agreed and you said the issue was closed and you would pick up the check and the car. Later that day a Facebook post was brought to my attention. The post was written by your fiancé. The post tasteless and full of vulgarity. I had called you and asked if our agreement was still in tacked? You had said yes and agreed you would remove the post. I had also made you aware of the release and hold harmless agreement I would have you sign the next day. I also want to remind you that your fiancé has already signed the release and hold harmless agreement.The next day when you came to the dealership I had the check for and the hold harmless ready to go. I allowed you time to read it. At that time you asked me about the oil changes and the tires for life. I had informed you that you would still have and still do have the first year(three) oil changes completely free of charge at our store. You also have tires for life. The tire for life program requires you to preform tire ware maintenance at our location and at your expense. I apologize if this was not made clear. We have sold thousands of new vehicles with the Tires for Life program. You are the first to not understand the program and great benefit to you. At this point you stood up grabbed your keys and walked away. I will still offer you the in exchange for you to sign a hold harmless agreement. Thank you,*** ***General ManagerVan Horn Chrysler

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** That's fine, then this complaint will be added to your list of unresolved complaintsAnd I will no longer restrain from alerting everyone of your bad business establishment

***First of all I do apologize that all three cars were not available I will send you a gas card to compensate you I believe you have contacted the state already I have supplied them with all documents showing no wrong doing on our part.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintIt appears they want this moved to a different account of theirs and I don't have the power to do that Could you? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***