Chuck's Electric

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am happy to let you know that we have reached an accord with Chuck’s Electric.  Paul [redacted], owner of Chuck’s Electric, has refunded our entire $3,000 down payment.   We have agreed that after the current work is completed, Paul can pick up all the materials he supplied that are no longer being used in our project.  He can then submit us an invoice for those materials he supplied that continue to be used.  We anticipate the current work to be completed this week – weather permitting – after which we will notify Paul to come and pick up his materials. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dates were provided.   We're waiting on Chuck's Electric to write up the agreement and then we need a place to sign it and pick up the check.   [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have made an offer for a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint in a manner acceptable to us.  For your reference, details of the offer I reviewed appear below.
We appreciate Paul's offer as a step towards ultimate resolution but the terms as written do not go far enough in some cases and are unacceptable in others.  Here are our issues with Chuck's Electric's proposal:  (below that, summarized, is our counter proposal).    The refund must accompany the signing of the document.  This could easily be accomplished in a brief face-to-face meeting at a neutral location.  Any further considerations are predicated on the check being honored by his bank when we deposit it into ours.  Return of items to Chuck's Electric will only occur after the repairs are completed so as not to interfere with the work going on to fix the issues created by Chuck's Electric and so we know exactly what will be returned.  After return of the items to Chuck's, Paul can submit an invoice to us for the items not returned.  The final condition, authorizing Chuck's Electric to remove materials s is unacceptable for several reasons:   In no case do we want Paul [redacted] or any employee or agent of Chuck's Electric on our property - for any reason.  We wish to avoid any confusion, issues and/or any potential conflict that may be created with the electrician we've hired to fix and re-do the issues created by Chuck's Electric.  There is our concern for everyone's safety.  Having two competing contractors on site could become confusing.  Particularly as the new one is there to fix the problems created by Chuck's.  Safety is a foremost consideration and work to repair Chuck's Electric's work - not being to code in several instances - needs to be approached by the new electrician without interruption.  Until the work is complete no one - neither we, the new contractor nor Chuck's Electric - will know exactly what materials will not be used so there would be no way for Chuck's Electric, or anyone, to know what to remove.    So, our counter-proposal is: Full refund ($3,000) provided by Chuck's Electric at the time the agreement is signed.  Further considerations contingent on Chuck's Electric check cashing. We will return items not used to Chuck's Electric after the work is completeChuck's Electric can then submit us an invoice for the materials that were not returned.  No access to the site by Chuck's Electric
Regards,
[redacted]
[redacted]

I will need some firm dates on when the project will be completed before I can accept the counter offer.

It was recommended when the contract was entered into that starting a landscaping project of that magnitude at that time of year (Dec. 1) would create multiple issues.  The worst happened mainly due to weather.  In retrospect, I would have refused to take on the project at that time....

 I have owned my share of the responsibility for the concerns that I had control over, and am working out a settlement with the aforementioned, Mark Abrams, on his terms.

Dates are the only thing required for your desired action on my part.