Citadel Storage Reviews (1)
Citadel Storage Rating
Description: Storage Units - Household & Commercial
Address: PO Box 1845, Memphis, Tennessee, United States, 38101-1845
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Balance forward after payoff check received.Charges on billing cycle after payoff check was sent. I feel this is an unfair practice. Citadel Storage LLC charges a rental fee plus purchase on the same item. The payoff check was received and posted to the account. I then received a bill stating that the amount stated to me on my last bill was actually NOT the full amount due as they charge daily interest?! I feel this is unfair as it seems with this practice that the bill will never in fact, be paid off. How can I be charge $76.20 interest on a balance $1035.34 and then be charged $75.92 on a balance of $76.20 after my payoff check cleared?Desired SettlementAccount evaluated concerning charges of rental and purchase on same account. At least, account paid in full.Business Response [redacted]Document Attached[redacted]Mr. [redacted]'s account has been adjusted and now shows paid in full. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When I paid the $735.34 it was payment in full on my July statement. The $152.42 paid in August is an OVER payment and should be refunded.Final Business Response