Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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The first thing we would recommend is, avoid doing anything with CityKid
This team has defined a smart method how to make easy money on you whilst you are in New York
After they got your full payment in cash, in our case over 3000$, they tell you where your apartment is.Believe me many surprises will follow!! all of your complains or calls will be ignored , or they play along with you until you leave
We a family of booked an apartment for days in ManhattanKitchen equipment, towels was poor
In the first night water dripped in bathroom from the ceiling above, bin per dayThe water came out of the lamp!!Which is more than dangerousWe informed immediately the front desk by phone/mail.For days nothing happenedOnly stories, a plumber will come, the super will fix it...and ignorance
I went to police, they recommend me to contact federal authorities.After I complained at several organizations and informed a lawyer, City Kid gave me a refund which doesn`t satisfy meNo second bathroom for Days should be minimum a refund of 30%
The only plus factor is that the apartment is very close to Time square
We rented an apartment from them last summer through HomeAway/VRBOThe apartment was in horrible condition - water damaged ceilings with large holes in the plaster and moldVery dirty throughoutToilet paper stuffed around the doors and window air conditionerLint filter in dryer hadn't been emptied in ages Dirty linen/laundry left behindremote controls that didn't work (no batteries)Non functional smoke detectorThe items promised to cook with were mostly non existentMake you pay cash - so you can't get a refund from your credit card I'm certain (they told me so you can't cancel your credit card after you leave) Tried to get a partial refund from them but they would not respondVRBO was not helpful eitherStill renting the propertyHave lots of photos to substantiate
This Client arrived at our office to check-in, when checking in you must clear your balance before picking up the key, guest cleared they balance and was then given a key tag, and ID card for the...
apt with the apt address, the following day the guest called and said they did not receive the address, which with all due respect is impossible, in the 10 years we have been in business, there have may been some issues, but a guest will never pay their balance without knowing where exactly they are going. My take from this is that, the guest went to the gathering they were going to, lost the card info, and tried to reach someone after hours, however our office is open until 10:00 PM, they weren't able to get in contact with front desk because it was after hours, so they then checked into a hotel. Kim
Revdex.com: The selected photos are of the bed bug bites.
At this time, I have not been contacted by City Kit regarding complaint ID [redacted].
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
/>
The first thing we would recommend is, avoid doing anything with CityKid
This team has defined a smart method how to make easy money on you whilst you are in New York
After they got your full payment in cash, in our case over 3000$, they tell you where your apartment is.Believe me many surprises will follow!! all of your complains or calls will be ignored , or they play along with you until you leave
We a family of booked an apartment for days in ManhattanKitchen equipment, towels was poor
In the first night water dripped in bathroom from the ceiling above, bin per dayThe water came out of the lamp!!Which is more than dangerousWe informed immediately the front desk by phone/mail.For days nothing happenedOnly stories, a plumber will come, the super will fix it...and ignorance
I went to police, they recommend me to contact federal authorities.After I complained at several organizations and informed a lawyer, City Kid gave me a refund which doesn`t satisfy meNo second bathroom for Days should be minimum a refund of 30%
The only plus factor is that the apartment is very close to Time square
We rented an apartment from them last summer through HomeAway/VRBOThe apartment was in horrible condition - water damaged ceilings with large holes in the plaster and moldVery dirty throughoutToilet paper stuffed around the doors and window air conditionerLint filter in dryer hadn't been emptied in ages Dirty linen/laundry left behindremote controls that didn't work (no batteries)Non functional smoke detectorThe items promised to cook with were mostly non existentMake you pay cash - so you can't get a refund from your credit card I'm certain (they told me so you can't cancel your credit card after you leave) Tried to get a partial refund from them but they would not respondVRBO was not helpful eitherStill renting the propertyHave lots of photos to substantiate
Revdex.com:At this time, I have not been contacted by City Kit regarding complaint ID [redacted].
Sincerely,[redacted]
This Client arrived at our office to check-in, when checking in you must clear your balance before picking up the key, guest cleared they balance and was then given a key tag, and ID card for the...
apt with the apt address, the following day the guest called and said they did not receive the address, which with all due respect is impossible, in the 10 years we have been in business, there have may been some issues, but a guest will never pay their balance without knowing where exactly they are going. My take from this is that, the guest went to the gathering they were going to, lost the card info, and tried to reach someone after hours, however our office is open until 10:00 PM, they weren't able to get in contact with front desk because it was after hours, so they then checked into a hotel. Kim
Revdex.com: The selected photos are of the bed bug bites.
At this time, I have not been contacted by City Kit regarding complaint ID [redacted].
Sincerely,
[redacted]