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C.L. Frank & Company, Inc.

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Reviews C.L. Frank & Company, Inc.

C.L. Frank & Company, Inc. Reviews (5)

Kevin came to give us an estimate He was wonderful and was very good about discussing our needs and we were sent a very detailed estimate The work crew was also excellent: very professional, hard working and they were careful and skilled workers They did what needed to be done, hustled, were careful not to damage other trees or lawn, cleaned up and left the chips for me which I asked them to do I would highly recommend them

I had an absolutely phenomenal experience with C.LFrank & Co
Kevin understood the situation immediately and was very patient and knowledgeable when he came to give the estimate and to help me find a way to squeeze a truck through a tight alleyway to get to the treesThe office staff was exceedingly polite and helpful at every stepThe crew showed the height of professionalism and care who left the yard even cleaner than they found it - it was amazing to watch them work! Even the neighbors commented on how well they worked together, their thoughtfulness and efficiency
I feel like I got the cadillac of tree work with C.LFrank & Co and I would recommend to absolutely anyoneIt's rare to find a company with such a commitment to courtesy, professionalism and care and I'm so proud of the work they did for me

I was a potential customer of CL Frank. I received a no quote saying the job was too small. I called with some questions hoping to get some guidance and help and where to go next. When I did not get a response from the person I was dealing with I left a message with the receptionist. I was polite and merely pointed out that I was not getting good service and hoped someone could finally call me back. Mr. Frank chose to call me back. He left a rude voice mail saying they did not want my business, my job was too small for them, and I was never to call back. Wow - I don't know what kind of work they do, but Mr. Frank certainly does not know how to treat customers. And make no mistake about it, if I asked for a quote, then I was a customer regardless of whether that quote turned into an order. Not to mention the loss of business they will get from me in the future should I have a larger job that needs to be done.

My first experience with this company was when I asked for an estimate to cut down a large "dying" Maple tree in our front yard, which another tree surgeon had recommended removing. Kevin from C.L. Frank came and gave me an estimate, but then explained that the tree was not dying and there was little if any need to take it down. He was extremely generous with his time and clearly knew his stuff.

So I didn't hesitate to call them again to help with two large Spruce trees in our back yard which seemed sick. Again, Kevin came out and carefully explained what they would do and we went ahead with the job. Their workers showed up at 8 AM and worked till noon, the last hour in freezing rain, and did a great job.

I would not hesitate to unequivocally recommend this company to anyone in the area.

My first experience with this company was when I asked for an estimate to cut down a large "dying" Maple tree in our front yard, which another tree surgeon had recommended removing. Kevin from C.L. Frank came and gave me an estimate, but then explained that the tree was not dying and there was little if any need to take it down. He was extremely generous with his time and clearly knew his stuff.
So I didn't hesitate to call them again to help with two large Spruce trees in our back yard which seemed sick. Again, Kevin came out and carefully explained what they would do and we went ahead with the job. Their workers showed up at 8 AM and worked till noon, the last hour in freezing rain, and did a great job.
I would not hesitate to unequivocally recommend this company to anyone in the area.

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Description: Tree Service, Stump Removal & Grinding, Landscape Contractors, Landscape Architects

Address: 50 Cooke Ave, Northampton, Massachusetts, United States, 01060-1511

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