I have used this company for many projects over the past nine years It is a family owned business and they go out of their way to make it right I recently ordered patterned carpet for the first floor of my home - the installation was perfect! All of the lines matched up and I couldn't even see the seams without looking carefully It is one of the few full service flooring stores on the Northeast side of Fort Wayne and they are SUPER BUSY all the time, especially during building and remodeling season
Do Not use this comoanyTheir customer service is absolutely the worst I've ever hadIf you call to ask questions you will literally never get a call backThey send one person to do the job of 3-peopleThen that one person breaks things on your house and they promise to resolve it but never doOnce they actually install your items, it's not done professionally and when they come back to "fix" it, it looks even worse than the first timeI do not know how they are still in businessWe will never be backWe are actually hiring a completely different contractor to come fix their mistakes because we do not want them back in our houseStay Away!
When replacing flooring in my 3-season sun room, a CR Carpet employee who has worked there many years recommended a vinyl tile product that looks like ceramic (she said can't use ceramic due to temp extremes in room) Another employee measured the roomThe installer then did a good job installing end of AugustA week later some grout was cracked and pittedInstaller re-grouted these areasA month later all the grout had crackedOwner looked at floor and concluded the vinyl had shrunk with cold tempsHe also said this product should NEVER be used in rooms with such great temp fluctuation like an unheated sun roomNO ONE indicated this to me until floor was already a messAt least one of the employees I first worked with should have realized the problem and not recommended it for my roomOwner wanted to re-grout in spring when temps no longer freezingI decided that's no solution as freezing temps next winter will make vinyl shrink againWaiting for owner to get back to me on what he'll do to make floor rightRe-grouting is waste of timeI'll update this review when problem either resolved or when I file a formal complaint with Revdex.com
I have used this company for many projects over the past nine years. It is a family owned business and they go out of their way to make it right. I recently ordered patterned carpet for the first floor of my home - the installation was perfect! All of the lines matched up and I couldn't even see the seams without looking carefully.
It is one of the few full service flooring stores on the Northeast side of Fort Wayne and they are SUPER BUSY all the time, especially during building and remodeling season.
I have used this company for many projects over the past nine years It is a family owned business and they go out of their way to make it right I recently ordered patterned carpet for the first floor of my home - the installation was perfect! All of the lines matched up and I couldn't even see the seams without looking carefully It is one of the few full service flooring stores on the Northeast side of Fort Wayne and they are SUPER BUSY all the time, especially during building and remodeling season
Do Not use this comoanyTheir customer service is absolutely the worst I've ever hadIf you call to ask questions you will literally never get a call backThey send one person to do the job of 3-peopleThen that one person breaks things on your house and they promise to resolve it but never doOnce they actually install your items, it's not done professionally and when they come back to "fix" it, it looks even worse than the first timeI do not know how they are still in businessWe will never be backWe are actually hiring a completely different contractor to come fix their mistakes because we do not want them back in our houseStay Away!
When replacing flooring in my 3-season sun room, a CR Carpet employee who has worked there many years recommended a vinyl tile product that looks like ceramic (she said can't use ceramic due to temp extremes in room) Another employee measured the roomThe installer then did a good job installing end of AugustA week later some grout was cracked and pittedInstaller re-grouted these areasA month later all the grout had crackedOwner looked at floor and concluded the vinyl had shrunk with cold tempsHe also said this product should NEVER be used in rooms with such great temp fluctuation like an unheated sun roomNO ONE indicated this to me until floor was already a messAt least one of the employees I first worked with should have realized the problem and not recommended it for my roomOwner wanted to re-grout in spring when temps no longer freezingI decided that's no solution as freezing temps next winter will make vinyl shrink againWaiting for owner to get back to me on what he'll do to make floor rightRe-grouting is waste of timeI'll update this review when problem either resolved or when I file a formal complaint with Revdex.com
I have used this company for many projects over the past nine years. It is a family owned business and they go out of their way to make it right. I recently ordered patterned carpet for the first floor of my home - the installation was perfect! All of the lines matched up and I couldn't even see the seams without looking carefully.
It is one of the few full service flooring stores on the Northeast side of Fort Wayne and they are SUPER BUSY all the time, especially during building and remodeling season.