Clarkson Eyecare

I have been a patient here for 6 years now, prior to the buyout of Frisco Eye Associates. I went in for my annual eye exam and while shopping for a new pair of glasses, I requested my current Tom Ford pair be adjusted. The tech came back and informed he had broken my glasses and they could not be repaired, mind you I paid over $400 for these glasses, and they were my ONLY pair. I was then informed I would have to pay for a replacement with a 50% discount - this was beyond unacceptable. I did not break the glasses in the first place, why should I have to pay anything? I was then blamed by the manager that it was my fault the glasses broke, and I would have to either pay for replacement frames or order contacts. I refused, I did not break them, and I was not paying to fix their accident. The manager finally agreed to put my lenses from the Tom Ford frames into a cheap, comparable frame at $0 cost - I agreed. I then realized the lenses are placed in the frames incorrectly and have been scratched significantly. My eyes are different powers and with the lenses in the incorrect sides, it causes major vision problems and severe migraines. I am now left without anything as I need my glasses to physically SEE. I have yet to receive any response after calling, leaving voicemails and emailing the office. This is beyond unprofessional and unacceptable. I will now be filing a formal complaint through corporate.