When the customer called about a fitment issue we then asked if they could supply us a picture so we could possibly identify the problem and help them if we could. Upon receiving and reviewing the picture, we noticed that the customer had the outer rocker panel that was purchased further back on the...
car then it should have been. We could see the car's original inner rocker panel displayed in the picture which is a clear indication of where the outer rocker panel should be. Despite they're mechanic's resume or "experience", we were simply stating facts to the customer that the inner rocker panel should be the same length as the outer rocker panel because the two are welded together to form a "tube" like channel that attaches to the frame of the car. We also informed the customer that many customers use an additional outer rocker panel and cut off the ends to extend into the rear quarter panel as the customer needs. We are not trying to extort the customer into purchasing additional items, however the customer is trying to replace a section of the car with a replacement panel that is NOT intended to replace. The customer is aware of our 30 day return policy and they are not obligated to keep the item purchased and is welcome to purchase freely from any other company. We tried helping the customer to the best of our ability, however our knowledge of replacement body panels and what they replace does not meet this customer's expectations.
When the customer called about a fitment issue we then asked if they could supply us a picture so we could possibly identify the problem and help them if we could. Upon receiving and reviewing the picture, we noticed that the customer had the outer rocker panel that was purchased further back on the...
car then it should have been. We could see the car's original inner rocker panel displayed in the picture which is a clear indication of where the outer rocker panel should be. Despite they're mechanic's resume or "experience", we were simply stating facts to the customer that the inner rocker panel should be the same length as the outer rocker panel because the two are welded together to form a "tube" like channel that attaches to the frame of the car. We also informed the customer that many customers use an additional outer rocker panel and cut off the ends to extend into the rear quarter panel as the customer needs. We are not trying to extort the customer into purchasing additional items, however the customer is trying to replace a section of the car with a replacement panel that is NOT intended to replace. The customer is aware of our 30 day return policy and they are not obligated to keep the item purchased and is welcome to purchase freely from any other company. We tried helping the customer to the best of our ability, however our knowledge of replacement body panels and what they replace does not meet this customer's expectations.