Classic Home Furnishings

Complaint: [redacted] I am rejecting this response because it in no way resolves the issue of my being charged $for a candlestick because it was accidentally broken In addition, some of her facts are completely erroneousI NEVER moved the lamp to place it near the couch - it was thereThe salesman moved it near the desk area to plug it into the wall when we asked to see it lit up When we returned to the store he had moved it back to its original position next to the couchRegarding "remorse" or "apology", I, of course, immediately expressed my apology for this accident but the salesman immediately began writing up the charge, refusing to engage in any discussion Sincerely, [redacted]

Dear sirs,
In response to Mrs ***s complaint we would like to add the following We have been in business for many years and carry a very exclusive and expensive product line Our record for customer service and overall rating has ways been extremely high and would hope that we
could further explain exactly what transpired.
When Mrs*** was looking for a floor lamp( also expensive ) she asked if she could return it if it did not work We have a no return policy due to the caliber of the items and don't want any damages to occur in transit that would create a problem with the customer or make it difficult to sell againThe ***s actually went home to measure their chair height and came back to the showroom Upon her return, Mrs *** moved the lamp to a sofa even though we said that we would be happy to move things for to avoid an accidentFor some reason when she removed the pillow it was not to the side but over the back of the sofa in order to simulate the height if her chair at home This could have easily been done with a tape measure and was reckless , especially with a sofa table behind it We are showroom trying to emulate a home with accessories and should not be told by anyone how we should or should not display our product.
The candlestick was knocked over and in turn also chipped a piece of the lacquered edge of the table ($)This is not a damage that can be repaired; Mrs *** was told that had we of noticed this on Saturday she would have been charged but we would leave it at the $for the candlestick ( which was marked at 50% off, not full price ) Our insurance covers vandalism, theft and fire not breakages by customers
There is a sign clearly displayed on the front door stating there is to be no food or beverage allowed in the showroom as well as any breakage will be paid forAt any point you assume the risk when you enter but when you are asked there also needs to be some sense of remorse or apology , not it should not have been there We actually were ready to apply the $towards the lamp or another item until we saw the table had been damaged as well
As for the the accusation of rudeness, that can be argued and not proved since this is a he said, she said situationI am sure sure we will be submitting the same response to *** and again, we have to right to install whatever policy we wish in our store

Complaint: [redacted]
I am rejecting this response because it in no way resolves the issue of my being charged $201 for a candlestick because it was accidentally broken. 
In addition, some of her facts are completely erroneous. I NEVER moved the lamp to place it near the couch - it was there. The salesman moved it near the desk area to plug it into the wall when we asked to see it lit up.  When we returned to the store he had moved it back to its original position next to the couch. Regarding "remorse" or "apology", I, of course,  immediately expressed my apology for this accident but the salesman immediately began writing up the charge, refusing to engage in any discussion.
Sincerely,
[redacted]

Review: While shopping in this furniture store I lifted a pillow up from a couch and it grazed a glass candlestick on a table placed behind couch causing it to fall and break. The store insisted I pay full listed price for this candlestick ($189)because a sign posted says "you break it you buy it". I said it was clearly an accident (lifting pillows from a couch is expected in a furniture store) and I needed time to think about what I should do. The salesman (owners husband)in a demeaning and harassing manner threatened to call the police if I did not pay for this item on the spot and began to call them. To avoid this becoming a police issue I gave him my credit card and he charged $201 which I am now in the process of challenging through [redacted]. I do not feel I should be liable for this accidental breakage. A sign posted is not a legal agreement - There was no negligence on my part which would legally be defined as being "recklessly careless with results that were reasonably foreseeable". I never even touched the candlestick and certainly could not foresee that there would be a fragile item placed closely on a table behind it which I did not even see. In fact, the store, on their part, did not take reasonable steps to prevent breakage by placing fragile goods in a precarious position.I spoke with the owner by phone, and she now claims that the candlestick damaged the table it was sitting on when it fell and that I should be glad she is not charging me for that as well! This has been a very unpleasant, distressing incident and I was treated disrespectfully ( and I believe, illegally) by this store.Desired Settlement: Refund of $201 charged for item I was forced to buy.

Business

Response:

Dear sirs,

In response to Mrs [redacted]s complaint we would like to add the following. We have been in business for many years and carry a very exclusive and expensive product line. Our record for customer service and overall rating has ways been extremely high and would hope that we could further explain exactly what transpired.

Review: Purchased a [redacted] nightstand on March 30th, floor sample, for $900 cash. The wood on the drawers are off color.

Called the store on April 1st and was told to bring the drawers in for them to see if they were defective. Brought the drawers in on April 2nd. We were told it was the way the veneer was stained and they suggested we find a furniture refinisher to fix them. The owner's son examined the drawers. He said it is what it is and offered no assistance to fix the problem. He was extremely rude and left us feeling very badly towards the store. We had visited the store many times prior to this purchase and everyone seemed very helpful and caring at the time. Attitudes definitely changed since the purchase. We will never purchase anything from them again. Please also be advised that although this was a floor sample, our receipt did not say that all sales are "as is". The store advertised "a floor sample sale" that weekend, however, we paid the same price for the nightstand that a salesperson quoted months ago if we were to order one (I have the e-mail correspondence should you need them). Desired Settlement: Replacement of the drawers and/or entire nightstand. An apology from the store for being treated with disrespect.

Business

Response:

Business Response /* (1000, 5, 2013/04/06) */

In response to Mr [redacted]'s complaint we would like to take this opportunity to explain. The process in which [redacted] manufactures the front of Mr [redacted]'s night stand is one that applies a burled veneer on the drawer fronts. Each piece of wood is unique and will have a natural color and design variations. This is what is giving the variation of color difference , not the stain applied. We have ordered another of the same night stand due to the fact that Mr [redacted] did not want the marble top and wanted the floor sample the same day. Though our policy clearly states on our invoices that "All floor samples sales are final." he is welcome to see the new one and can make a switch.

Once the item is in Mr [redacted] would be notified.

Thank you,