Classic Pins

Website Complaint Response: The customer claimed on March 18th that they did not receive their orderAccording to the [redacted] website, it was delivered on March 27thThe tracking number for the order is [redacted] and can be tracked at www.***.comRegards, [redacted] /> 4/23/8:58:AM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi ***, Sorry about the error I got to the bottom of it and we had a cross up with [redacted] on SKU's The pin you ordered is no longer available It's been sold out for some time but it showed up on [redacted] under a different SKU I refunded your entire order You can keep the pins you received Sorry for the cross up John [redacted]

The customer did not use any discount codes for the order and there were no promotions at the time However, if the customer wants a refund of $it is not a problem The customer should have just sent us an email and we would have extending the discount immediately There was no need to get you guys involved***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHOWEVER, there most certainly WAS a 20% off promotion on March 30, 2017, which was the day I placed my order! As to the comment "The customer should have just sent us an email and we would have extending (sic) the discount immediatelyThere was no need to get you guys (Revdex.com) involved." I'd like to ask *** why he didn't just RETURN one of my phone calls to his customer service line on 3/30/2017, 4/3/2017, 4/4/2017, 4/5/2017, 4/11/2017, 4/19/2017, 4/21/2017, 4/24/or 4/25/2017; or better yet, JUST PROCESS THE $REFUND WHICH I REQUESTED IN EVERY PHONE MESSAGE!!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I've received the package by Mar, 28th. It's ok, but I'm still disappointed because the business never answered to my e-mails.
Sincerely,
[redacted]

The customer did not use any discount codes for the order and there were no promotions at the time.  However, if the customer wants a refund of $22.24 it is not a problem.  The customer should have just sent us an email and we would have extending the discount immediately.  There was...

no need to get you guys involved. [redacted]

Website Complaint Response:
The customer claimed on March 18th that they did not receive their order. According to the [redacted] website, it was delivered on March 27th. The tracking number for the order is [redacted] and can be tracked at www.[redacted].com. Regards, [redacted]
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4/23/2014 8:58:25 AM

Hi [redacted], Sorry about the error.  I got to the bottom of it and we had a cross up with [redacted] on SKU's.  The pin  you ordered is no longer available.  It's been sold out for some time but it showed up on [redacted] under a different SKU.  I refunded your entire...

order.  You can keep the pins you received.  Sorry for the cross up.  John[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: [redacted] Sent: Friday, January 02, 2015 7:33 PMTo: [redacted]...

Subject: complaint id [redacted]   Hello,   I was sending this to inform the Revdex.com that my complaint against Classic Pins has been resolved. Although it appears they did not respond to the complaint I filed on 12/8/14. A representative finally did respond after two more attempts were made to correspond with the company and the items finally shipped on 12/30. I'm hoping this correspondence is enough to close my complaint. Please let me know if I need to take any further steps to close the complaint.   Thank you

I ordered a superbowel 51 pin they sent the wrong one the pin should have been dangling pin my order no is 40311 my name is don menken from phoenix az. would like to return the wrong one for the correct one left three messages but know one has returned my call I hope this gets to the wright people my phone no is928 273 9379 thank you

Review: I ordered 3 lapel pins on 10/26/2014 from this company online. When I placed the order, no notification was received that any of the items that were ordered were currently not in stock. On 11/1/2014, I received 1 of the items ordered along with an invoice stating the other 2 items ordered should be delivered in another 7-10 days. I sent a message from my account that was created with the company when the order was placed to confirm that I should expect another delivery including these items. I sent this message on 11/1/2014 after receiving just 1 of the lapel pins ordered. I also sent an email on 11/5/2014 which I never received a reply to. I tried calling their customer service number several times only to receive a recording that all representatives were busy and to leave a message with my name and number to be contacted back. I finally received a reply to the message on 11/12/2014 to the message that I sent on 11/1/2014. The reply stated that the item should ship in another 7-10 days. I have been waiting for 6 weeks for these items which were not listed as being out of stock when I submitted the order. It appears they have charged already for all three items, but I have only received one.Desired Settlement: Hoping the items will get shipped

Consumer

Response:

From: [redacted] Sent: Friday, January 02, 2015 7:33 PM To: [redacted] Subject: complaint id [redacted] Hello, I was sending this to inform the Revdex.com that my complaint against Classic Pins has been resolved. Although it appears they did not respond to the complaint I filed on 12/8/14. A representative finally did respond after two more attempts were made to correspond with the company and the items finally shipped on 12/30. I'm hoping this correspondence is enough to close my complaint. Please let me know if I need to take any further steps to close the complaint. Thank you

Review: On 1/4/2014 ordered 2 sets of wrist bands order #[redacted]. On 1/13/2014 no product yet, sent email. On 1/14/2014 got email stating product would ship that day they were waiting for one set of wrist bands to come in.On 1/21/2014 sent second email, still no product received. Reminded them of there policy to send a notice if they have a product back ordered and it would delay shipping. I informed them if they can't ship, just credit my credit card and I would go someplace else.I have not received any response from them nor has my credit card been credited.Desired Settlement: Just credit my credit card and I'm happy to go somewhere else to get wrist bands. I feel they should not take your money if they don't have what you order.

Business

Response:

Customer was sent email on January 8th to [redacted]regarding the delay in shipment for order [redacted]. Customer was never charged for order. His credit card was only authorized by his credit card company. We only charge credit cards when orders are shipped. Product is now in stock, but we will not process credit card nor ship until we hear from customer to see if he still wants the product.

Review: I've placed an order #[redacted] on Dec, 5th, 2013. That's a Us$ 60,80 order. It's Mar, 18th, 2014 and I didn't receive anything at all, my order never arrived. I tried to contact the site about this issue 3 times, never get an answer back, sent an email to [redacted] about this issue and again never got an answer from Classic Pins. So, they charged me 60,80 for an order that I never received and they don't even care about that. All I want is my order or my money back. So disappointed!Desired Settlement: All I want is my order or my money back

Business

Response:

Website Complaint Response:

The customer claimed on March 18th that they did not receive their order. According to the [redacted] website, it was delivered on March 27th. The tracking number for the order is [redacted] and can be tracked at www.[redacted].com. Regards, [redacted]

4/23/2014 8:58:25 AM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I've received the package by Mar, 28th. It's ok, but I'm still disappointed because the business never answered to my e-mails.

Sincerely,