Please note that this customer refund was acknowledged via AMEX on 5/6/14 in the amount of $ 806.55 That is the amount that was charged against our accout.
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The .45 cents difference I assume is the charge that they make against our account for the service fee.
We did have difficult with the Simmons completion end of this sale. A series of issues that we did not have direct control of caused the initial delay in the execution and subsequent shipment of the merchandise.
Our records show that once the cancellation was requested we did process the refund.
Please contact me if you need additional documentation of the AMEX refund. My guess is that the customer filed this complaint the day after the refund had been issues.
Please note that this customer refund was acknowledged via AMEX on 5/6/14 in the amount of $ 806.55 That is the amount that was charged against our accout.
sans-serif;">
The .45 cents difference I assume is the charge that they make against our account for the service fee.
We did have difficult with the Simmons completion end of this sale. A series of issues that we did not have direct control of caused the initial delay in the execution and subsequent shipment of the merchandise.
Our records show that once the cancellation was requested we did process the refund.
Please contact me if you need additional documentation of the AMEX refund. My guess is that the customer filed this complaint the day after the refund had been issues.
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