Clearwater Construction Company, Inc.

I just received your letter dated July 31, 2015. Below you will find a list of all the facts that represent this customer and my Company. Fact #1: My company has been in business since the year 1979. Fact #2: To the best of my memory I have never received a letter from the Revdex.com in the past 35 years...

with a single complaint from any customers. Fact #3: My company installed the pool in the year 1986, 20’ x 40’ rectangleFact #4: The pool leaked out over the winter due to a tear in the liner. Fact #5: The pool cover fell into the poolFact #6: The customer wanted me to look at the pool late winter; we had over 5 feet of snow still on the ground. He wanted me to make a path to the pool shed. Fact #7: Once he 5 plus feet of snow melted my brother and I looked at the pool. Fact #8: A liner proposal was sent out; proposal dated April 25, 2015. Fact #9: Customer sent in a deposit for the work to be done, check dated April 28thFact #10: The customer was told that until the liner was removed we would not know if the pool vermiculite bottom had any damage done over the winter. Fact #11: The original proposal state s in black and white that MINOR REPAIRS to the vermiculite bottom were included in the quoteFact #12: The entire shallow end, slope, hopper and most of the walls had to be repaired. Fact #13: I personally was on site doing the major repairs with a crew of another 5 guys. Fact #14: We brought a huge motor mixer and a pallet of vermiculite on a trailer to repair the damage bottom. The customer was charged $3000 for the major repairs, far from an overcharge. We had to mix in the front yard, approx 125’ from the pool.  We carried the mixed pool base in 5 gallon pail to the back yard. Fact #12: The liner was ordered on May 8thFact #13: We received delivery of the new liner on May 26, 2015Fact #14: We were very busy and scheduled the liner to be installed on June 10thFact #15: We had other customer who had booked their liner jobs long before this customer I was not about to put him ahead of other patient customers. Fact # 15: We trucked in 4 loads of water, agreed upon by the customer. Fact #16: We added salt the the pool and also gave the customer an additional 3-4 bags of salt to add if needed. Fact #17: We were hired to install this customer’s liner. Fact #18: We were not hired to balance his salt. Fact #19: We were not hired to repair or touch the customer’s heater. perfectly clear with the customer that I would not do any repairs on his heater. Fact #20: The customer and his wife indicated that they had replaced the heater a number of times. The heater was not very old but had problems, it is leaking when we turned on the filtration system. Fact #21: The heat exchanger was leaking long before he liner replacement job that we had done. The customer wants to blame me for the damage when it was already damaged before we had taken on the job to replace the liner. Fact #21: The heater damage has absolutely nothing to do with the job that we were hired for; we did not cause the damage. The customer is 100% wrong. Fact #22: All heaters have a safety built into the system that will not allow the heater to come on unless enough water is flowing through the system. Fact #23: The heat exchanger is leaking for one and only one reason. The water  chemistry is not correct therefore the heat exchange has rotted out; this is due to the customer not taking care of the water chemistry. We have built hundreds of pools without main drain and we do not have a single problem with any of those heaters. In Conclusion I provided the customer with a proposal. it is in great detail as to the work that we would be performing (see attached). I did not ever agree to balance the customer’s water. I did not ever tell the customer that I would fix his heater that was all apart when we looked at the filtration system. I have nothing to hide, that is why I have enclosed a copy of the liner replacement cost breakdown dated 4/20/15 and the revised liner replacement cost breakdown dated 6/10/15. The ppl was modified by another Company to a 20’ x 43’8” rectangle. (see revised liner proposal dated 6/10/15). The customer cannot show one single document stating that I agreed to balance his water, put salt into the pool which we did as a favor. We put over 10 bags of salt into the pool and gave him another 3-4 to use if needed. The customer cannot show one single document that states that we would be responsible for getting the heater to run, it was apart and I refused to work on it. Final Fact: In 35 years in the business my company has not once been taken to court, what does that say to you about the way that I conduct my Company Business. I take my business very serious and that is why I have taken the time to write this long letter. It is very odd that the customer did not give mention to the Fact That The Liner Was Installed To Perfection, The Job We Were contracted For