Cloud 9 Parties

I was so excited to find Cloud 9, as my experience with other romance based companies was that their products were overpriced...Cloud 9 definitely has their prices beat! As far as their policy toward customers is concerned, they get zero points as there is no policy! I ordered $100 worth of product from a consultant and never received it. Two months later I finally contacted the company, and all they did was make an attempt to contact the consultant. At first they were successful and I received more broken promises through emails that were exchanged and also forwarded to the CEO of Cloud 9. When I still didn't receive product and the company could no longer reach the consultant, all they did was terminate her from the company and tell me to take it up with her in small claims court, despite seeing every email, text message and [redacted] message ever exchanged between the consultant and me, and knowing the entire situation. It seems that if Cloud 9 wants to succeed, they will take care of their customers, especially when there is proof of ordering from the consultant. It seems like they would do better in the long run to just bite the bullet and send the customer the product to protect their company name. They obviously only care about making a profit. I will be recommending Pure Romance to anyone who is looking for a romance party consultant. Cloud 9 isn't worth the time I wasted!

I did meet with Ms. [redacted] - and loved her design work.   She designed a package for me and I was very pleased with the finished product.   I thought that this project was closed and paid many months ago. (when it was originally delivered)  I did ask Ms. [redacted] to design...

another small item for online use - - but the designs were not coinciding with the concept I was envisioning - - so we ended up using a different designer.My apologies if there was an outstanding balance on the original print piece.   I haven't received any phone messages or seen a mailed statement.   If Ms. [redacted] could just drop a statement out to me - I will personally make sure it gets taken care of right away.

I was so excited to find Cloud 9, as my experience with other romance based companies was that their products were overpriced...Cloud 9 definitely has their prices beat! As far as their policy toward customers is concerned, they get zero points as there is no policy! I ordered $100 worth of product from a consultant and never received it. Two months later I finally contacted the company, and all they did was make an attempt to contact the consultant. At first they were successful and I received more broken promises through emails that were exchanged and also forwarded to the CEO of Cloud 9. When I still didn't receive product and the company could no longer reach the consultant, all they did was terminate her from the company and tell me to take it up with her in small claims court, despite seeing every email, text message and [redacted] message ever exchanged between the consultant and me, and knowing the entire situation. It seems that if Cloud 9 wants to succeed, they will take care of their customers, especially when there is proof of ordering from the consultant. It seems like they would do better in the long run to just bite the bullet and send the customer the product to protect their company name. They obviously only care about making a profit. I will be recommending Pure Romance to anyone who is looking for a romance party consultant. Cloud 9 isn't worth the time I wasted!