Clover Management

I have received your notice of the above registered complaint and would like to respond.Myself and the staff of Polaris Pointe apologize to Ms [redacted] if she feels she was treated rudely or unprofessionallyOur company prides itself on striving for consistent, courteous, and professional communication with both our prospective and current residents; I'm sorry if we missed the mark regarding this particular situation.As a current resident, Ms [redacted] is certainly welcome to use the Polaris Pointe Community Room during its available times; she is free to meet whomever she pleases in regards to her search for a new roommateHowever, as Ms***stated, she is currently in an active lease agreement with the propertyWhile the staff of Polaris Pointe should have been more professional in their communication, it is not their responsibility to help Ms [redacted] market, interview, and help select a new roommate for her.I have confirmed that our Leasing Agent was in fact available for Ms***'s questions on a few occasions, and she also spent time showing the model apartment to some of her prospective roommatesUnfortunately the Leasing Agent's time involved became burdensome on the officeThe Property Manager needed to intervene and explained to Ms***that going forward she really needed to perform this search on her own.We sincerely hope Ms [redacted] chooses to renew her lease when it comes due, and guarantee her that her recent concerns will not have an adverse effect on her residency in any way.Sincerely, CLOVER MANAGEMENT, INCManaging Agent for Polaris Pointe Townhomes Emily [redacted] Vice President of Operations

To Whom It May Concern ,CLOVER MANAGEMENT This letter is in response to (complaint ID [redacted] ) [redacted] 's complaint regarding the balance owed and collection efforts for his account pertaining to his previous residence of [redacted] located at [redacted] [redacted] **.Mr [redacted] signed a one year lease and moved into his apartment at [redacted] Apartments in October Upon moving in he submitted a personal check for October's rent paymentThat payment was returned by the bank as a bounced check due to Mr [redacted] placing a stop payment request on that check.We never received a replacement payment for October or rent payment for NovemberMr [redacted] was then evicted for non-payment in December.After the eviction process was completed we send Mr [redacted] 's file to collectionsThe remaining balance of the lease plus minor damages in the unit totaled approximately $When that apartment was rerented several months later we contacted the collection agency with an updated amount due since the amount of lost rent was no longer the entirety of the lease termThat altered amount which is still owed by Mr [redacted] is $3199.00.In conclusion, Mr [redacted] entered a one year lease for an apartment and never paid ANY rent for the entire termWe will not adjust the amount owed by Mr [redacted] as it has not been warrantedMr [redacted] has caused my staff additional work and stress throughout this process as well.Regards,Eric K [redacted] District Manager (Clover Management,

I received the BBB Complaint regarding [redacted] , one of our past tenants at [redacted] Commons Apartments. The complaint was filed by Ms. [redacted] 's son, [redacted] .In reading Mr. [redacted] 's Statement, I notice that he continues to state that I informed him thatthe security deposit would be... used as "March rent"; that statement is incorrect. I did explainto Mr. [redacted] that a 30-Day Notice is required to end a Lease. Mrs. [redacted] 's Intent toVacate is dated February 15, 2018 with the move-out date being February 28, 2018. Thesecurity deposit was collected for not providing the proper 30-Day Notice, as required by theNYS Real Property Law 227(a).As the conversation between our past employee, Dawn, and Mr. [redacted] was notdocumented, we cannot confirm any other arrangement or agreement being made. Mr. [redacted] is correct that the apartment was rented on March 1, 2018 however, the March rentwas paid by our new tenant. We are aware that we cannot collect rent twice on the sameapartment.Thank you for contacting us for our response.Lynn [redacted] District ManagerClover Management, Inc.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Since we were unable to give the appropriate day notice, we discussed the issue at the time with the manager at [redacted] commonsShe stated that if we vacated the apartment quickly and cleaned it well, that if they were able to rent it by March the security deposit would be returned Otherwise they would use the security deposit as the last month's rentWe did this so in good faith the security deposit should be returnedWe do not have the ability to contact the manager as a witness because she left the employment of [redacted] Commons prior to March and we do not have her contact information Clover management has that information so they could call her to confirm but they will not do that.We still contend that the security deposit should be returned to my mother Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Hello,In response to clover management, I would like to say I fully understand having to move based on safety issues from the collapsed roofI have came to the conclusion that clover management has fail to realize the bigger issue of the matter which is "inconvenience"As I mentioned previously yes I was granted may free rent and I appreciated thatHowever, again my issue is the fact that I asked for an extended month at [redacted] along with paying the "market rental rate" of $As allison stated repairing a roof is never an easy project, moving isnt either when you are limited and working agaisnt timeAgain, my biggest concern is the inconvenience that was caused over an issue I had no control overSo I now have to move a second time in less than a two month period which means taking time off from work yet again, along with finding and paying movers yet againAt [redacted] I was currently on a month to month lease which now I have to secure an apartment with a long term lease which was not in my plan as I was preparing to relocate at the end of the year which is now pushed backed due to roof collapseOn top of everything I know have to spend thousands of dollars from my savings for relocating to secure an apartment immediatelyAs far as [redacted] being an upgrade I disagreeAs with an upgrade you would normally get better, for less or the same, which was not the case, along with it being an "as is" apartment being left in the same condition it was in when previous tenants moved outAs far as [redacted] having additional space and a garage is not something I requested nor wanted or else I would have requested extra space prior to roof collapseI was perfectly fine with a 2bdrm ba apartmentDue to a large amount of clover management properties being under renovation/occupied I had no choice but to move to [redacted] **I asked the property manager if there were other apartments at *** available because I didnt want a townhouseI think it was very inconsiderate to deny my request to stay an additional month at [redacted] until I can secure an apartment without rushingweeks is not enough time to thoroughly searchI had no problem paying $after june 30thBeing that I was already on a month to month lease I feel I should have been given the opportunity to remain on a month to month lease paying $at [redacted] based on the fact, this incident was related to clovers management roof collapsing on my itemsAnother inconvenience is having to sleep on a couch since the collapse because my box spring/mattress does not fit upstair way at [redacted] to reach bedroom, property manager and maintenance of clover management has witnessed thatSo all in all my chief complaint again is inconvenienceMy daughter's crib was damaged while moving and furniture scraped from rushing to move out of [redacted] in a timely mannerIm sure it is not against fair housing laws to grant a tenant an extra month as a courtesy from the companys roof collapsing in her apartmentI feel I was not granted ample time to secure an apartment based on the fact no one informed me I would have to sign a new year lease if in fact I decided to stay at [redacted] after june 30th So I was not in the process of looking for another apartment based on the miscommunicationI found out at the end of may from Allison that I would have to sign a new year lease to remain at [redacted] after june 30th and thats when I started my apartment searchThe property manager also was unaware of me having to sign a new year leaseIf anything I should be granted june with free rent as well based on having to repeat moving again and losing out on money from having to take off from work and pay movers all over againSo once again I would appreciate if my security deposit can be released early to help avoid pinching to much into saved finances in order to secure a new apartment.Thank you!!Regards, [redacted]

Thank you for bringing this complaint to our attentionClover Management is a third-party manager of this homeowners association and is hired by the Association's Board of Directors to act at the Board's directionThis owner has indeed contacted management regarding this issue; the homeowners association has no employees, so work orders are dispatched to and completed by external contractorsAs of the writing of this response on the morning of 8/18/2017, the contractor to whom the work order was given has stated that the issue will be addressed todayPer Section of the Declaration of [redacted] ***.: "Dissatisfaction with the quantity or quality of maintenance services furnished by the Association shall under no circumstances entitle any lot owner to withhold or fail to pay assessments due to the Association for the lot or lots owned by such owner." The repair will be completed promptly, per the homeowner’s request, thereby resolving this complaintPlease let us know if management can assist with anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would have accepted the apology in a heartbeat if this response did not go on to distort the issue by implying I was seeking for Polaris Pointe staff to help me market, interview, select or perform the roommate searchI posted my own ads online, phone interviewed and selected final candidates myself before having a final in-person meeting at the leasing officeHow was the staff ever involved in any of that process? If anything needed from the Polaris Pointe staff, it was to allow that person to see the model unit and ask quick application questions just like they'd allow that for any random strangers walking in that leasing officeBut no, it has to be a big deal and a burden, simply because the person is associated with an existing tenantAnd yes, the leasing agent did spent less than mins of her time the last times I was there to show the model unit and ask us question (note: it wasn't even the prospective roommate who needed to ask questionsThe leasing agent just saw us walking in and therefore approached us, asked questions and started talking about the applications process herself)Again, if they think spending a total of mins over weeks are burdensome on the office, then it clearly proves the point of how little effort they would be willing to spend on existing residentsI appreciate Ms [redacted] spending time to review and respond, but I believe she has been blind sided or given information by Polaris Pointe to make such statement about the issueIf the Polaris Pointe staff still thinks they can blame me in anyways and not acknowledging their own malpractice, I don't see this as a sincere apology and a guarantee that my tenant rights and residency are not adversely affected In fact, this might explain why they have not responded to our maintenance request for a week or sent out the lease renewal letter as supposed Regards, [redacted] ***