Complaint: [redacted] I am rejecting this response because: When I signed up it's for $per week which is $every other weekI'm getting charged twice the amount I signed up forThat is not in the contractWhere does it say that that's the right amount? Sincerely, [redacted] ***
It seems this member spoke directly to our billing director on 8/and actually hung up on our billing director We did offer her the option of buying out the agreement at the reduced amount of $ This isn't listed on the agreement because what would normally happen is that the member would pay for the remainder of the agreement which would be significantly more This is a courtesy we offer instead of paying for the whole program Our agreements are extremely clear that they are for months and we are willing to send a copy of the agreement showing that this member not only signed for the months but actually initialed in several places acknowledging the months We would just need the member to okay this for us to send you a copy of the agreement
Complaint: [redacted] I am attaching copies of my contract which clearly states that my membership will begin on 3/6/and that my anniversary date is 3/6/ This is for both membershipsI am also attaching a copy of my cancellation for both memberships which also states that although I haven't reached the anniversary date yet (this was signed on 2/29), that I understand I will be billed until 3/6/ Interesting to note is that when I signed this the guy who wrote them up did warn me that they've had billing problems in the past and to keep an eye on my credit card to make sure I'm not billed after the 6thThe only items I have disputed on my credit card were charges made after March 6th - they were unauthorized charges made after I fulfilled my year commitment The I am rejecting this response because: Sincerely, [redacted]
Hi ***We show that your cancellation fee of $was charged only once We also show that after signing for this charge you disputed the charge with your credit card company This is why your account was placed in collections If you feel you were charged twice please upload that here so that we can verify and correct any discrepancies
We have reviewed these agreements and have found that for the personal training program only payments were made which is correct The amount paid does match the amount on the agreement On her husbands membership it appears he has cancelled this and only made monthly membership payments On her club membership we did discover an error For some reason she was only charged for membership payments It should have actually been payments but this was our error so we would not expect payment for the missed months As far as the memberships ending, our memberships continue on a month to month basis at the same rate as a courtesy to the member until they decide to cancel at the club which these members have
We apologize for confusion when speaking to our billing company The fee was not changed at all This is our once yearly fee of dollars which is charged each February Since you have cancelled we have instructed our billing company to refund this on all your accounts Your memberships have been cancelled and should see the refund hit your account within days
We do show that [redacted] tried to contact person on several occasions and was not receiving a call back It was his intention to continue training this person so that nothing would be missed We would still intend to do this so that the member does not miss any training time
Hi ThereWe have done our best to set up our agreements so that there is no confusion on cancellation policy The policy of miles or more is actually not our policy but that of the state of Connecticut They require certain language be contained in all contracts prior to giving us a license If we do not follow this language precisely, we will not receive a license In your case we do offer a courtesy buyout fee which would save you some money on the remainder of the agreement which is certainly an option Please let us know if you would like to exercise that option and we can back date this to the date of first contact here so anything paid after that would go toward the early buyout fee
This member joined our [redacted] Connecticut facility in May She emailed us in October inquiring about the opening of our new location in [redacted] and we gave her the update We have attached that email and response here: class="label ng-binding">Email
Complaint: [redacted] I am rejecting this response because: When I signed up it's for $per week which is $every other weekI'm getting charged twice the amount I signed up forThat is not in the contractWhere does it say that that's the right amount? Sincerely, [redacted] ***
It seems this member spoke directly to our billing director on 8/and actually hung up on our billing director We did offer her the option of buying out the agreement at the reduced amount of $ This isn't listed on the agreement because what would normally happen is that the member would pay for the remainder of the agreement which would be significantly more This is a courtesy we offer instead of paying for the whole program Our agreements are extremely clear that they are for months and we are willing to send a copy of the agreement showing that this member not only signed for the months but actually initialed in several places acknowledging the months We would just need the member to okay this for us to send you a copy of the agreement
Complaint: [redacted] I am attaching copies of my contract which clearly states that my membership will begin on 3/6/and that my anniversary date is 3/6/ This is for both membershipsI am also attaching a copy of my cancellation for both memberships which also states that although I haven't reached the anniversary date yet (this was signed on 2/29), that I understand I will be billed until 3/6/ Interesting to note is that when I signed this the guy who wrote them up did warn me that they've had billing problems in the past and to keep an eye on my credit card to make sure I'm not billed after the 6thThe only items I have disputed on my credit card were charges made after March 6th - they were unauthorized charges made after I fulfilled my year commitment The I am rejecting this response because: Sincerely, [redacted]
Hi ***We show that your cancellation fee of $was charged only once We also show that after signing for this charge you disputed the charge with your credit card company This is why your account was placed in collections If you feel you were charged twice please upload that here so that we can verify and correct any discrepancies
We have reviewed these agreements and have found that for the personal training program only payments were made which is correct The amount paid does match the amount on the agreement On her husbands membership it appears he has cancelled this and only made monthly membership payments On her club membership we did discover an error For some reason she was only charged for membership payments It should have actually been payments but this was our error so we would not expect payment for the missed months As far as the memberships ending, our memberships continue on a month to month basis at the same rate as a courtesy to the member until they decide to cancel at the club which these members have
Complaint: [redacted] I am rejecting this response because: I don't think you understand my true complaint Sincerely, [redacted]
We apologize for confusion when speaking to our billing company The fee was not changed at all This is our once yearly fee of dollars which is charged each February Since you have cancelled we have instructed our billing company to refund this on all your accounts Your memberships have been cancelled and should see the refund hit your account within days
We do show that [redacted] tried to contact person on several occasions and was not receiving a call back It was his intention to continue training this person so that nothing would be missed We would still intend to do this so that the member does not miss any training time
Hi ThereWe have done our best to set up our agreements so that there is no confusion on cancellation policy The policy of miles or more is actually not our policy but that of the state of Connecticut They require certain language be contained in all contracts prior to giving us a license If we do not follow this language precisely, we will not receive a license In your case we do offer a courtesy buyout fee which would save you some money on the remainder of the agreement which is certainly an option Please let us know if you would like to exercise that option and we can back date this to the date of first contact here so anything paid after that would go toward the early buyout fee
This member joined our [redacted] Connecticut facility in May She emailed us in October inquiring about the opening of our new location in [redacted] and we gave her the update We have attached that email and response here: class="label ng-binding">Email