Columbia Gorge Habitat For Humanity

We do understand your frustration and do apologize for your unpleasant experience here at Reliance Electric MotorsWe are proud of our outstanding customer service provided here by our staffWe do stand by our policies of a 20% restock feeOur invoices do clearly state at the bottom about our restocking feesIt is also stated on our Revdex.com accredited site and web siteWe also have posted signs near the front deskThe return policy is standard in the industryWe have heard your complaint and are taking steps to insure all customers understand our return policy clearlyThank you for your feed backIt helps to know where we can improve

We do apologize for any inconveince our customer has experienced, however, regarding his complaint of having to pay a 20% restock fee: It is clearly stated at the bottom of every invoice " 20% restocking fee on all returns "We are also charged a restock fee of 20% when we purchase and return an
item to our vendors no matter how long we were in possession of said item*** has been in this business for over years and has always gone above and beyond to meet everyone of our customers needsOnce again, we do apologize that our customer had an unpleasant experience with our businessThe reason for not refunding our customers restock fee has been clearly stated aboveThank you. *** ***

We do understand your frustration and do apologize for your unpleasant experience here at Reliance Electric Motors. We are proud of our outstanding customer service provided here by our staff. We do stand by our policies of a 20% restock fee. Our invoices do clearly state at the bottom about our restocking fees. It is also stated on our Revdex.com accredited site and web site. We also have posted signs near the front desk. The return policy is standard in the industry. We have heard your complaint and are taking steps to insure all customers understand our return policy clearly. Thank you for your feed back. It helps to know where we can improve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As a customer and a local General Manager for a multi-million dollar company I do not feel you are sincere on any type of apology. If I knew at the time of the purchase there was any chance of me loosing 20% of my money at any chance of having to return an item I would have not purchased it from you. Customers must be made aware of restocking fees prior to making their purchase. It is not right to advise customers of a policy only after they make a purchase. I did not agree to that, nor was I told anything about a return policy. The Bureau of Consumer Protection notes that businesses post refund policy information to make clear of the restocking fee before any purchase. I can see just how you run your business and I can only imagine how many people you have effected in a negative way in the past 25 years. You feel you have been entitled my money because are a business and make you rules, yet at no point did you care about the customer or the sale. All you care about it money. You were not out anything by me purchasing something and returning it in less then 24 hours. You choose how you shop and where you shop. Thus I choose places I like to shop. Places that I like to spend my hard earned money are places that you get great customer service (or I would buy online). Places that have high moral and respect their customers. Your team at the store need to read consumer reports and take some training. And maybe put a sign up in front of your cash register so that people can choose to purchase things under your conditions. Regards,
[redacted]