Columbus Mixed Martial Arts

Complainant was provided a copy of our cancellation letter on our company letterhead per agreement on 2/18/indicating the cancellation of her account effective 2/13/

I've attached a copy of the complainant's agreementOur cancellation policy is on the right side of the first page and states that "no payments or fees are refundable."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I followed the contact and canceled my contact within the business daysI sent a certificated letter to Columbus mixed martial and fitness, on April Asking for cancellation of the contract, including any and all associated servicesI requested my $service fee to be returned and withdraw all permission to bill my credit cardI called and texted messaged Columbus Mixed Martial Arts and asked for refund and was told several times that the AMS, will handle everythingWell, AMS did not take the fee from my account, the Columbus Mixed Martial Arts did as stated on the contact"Down payment of $to be competed in houseNo down payment to be assessed by AMS...GJ." AMS upheld their part of the contact and canceled the contact, but Columbus Mixed Martial Arts refused to give me a refundI'm still waiting for my refund Thanks, [redacted]

The refund policy is written at the bottom of the first page

Client's agreement is attached

These two students were expelled from Columbus Martial Arts
Academy for multiple violations of the Student Code of Conduct including attempting
to steal from a business during a field trip, cursing and using racial slurs
against other campers and in front of parents, taking
money from other campers,
and refusal to comply with instruction from coaches
Attached is a copy of the client’s agreementCMA will issue
no refund in compliance with our refund policy listed on the first page of the
agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I do apologizeThis is my first complaintThe contract states that a written letter for cancellation can also be presented to academy officialIt would of taken longer than business days for the business to receive the letter since the contract was established on a ThursdayAnd yes the contract states termination fee of $and monthly paymentMy monthly payment was $monthly and 197$ down payment which is also on the contract
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
My position still stands as wellAll documentation saved
Regards,
*** ***

The refund policy is written at the bottom of the first page.

Complainant was provided a copy of our cancellation letter on our company letterhead per agreement on 2/18/15 indicating the cancellation of her account effective 2/13/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Company does not follow contract agreement.does not state cancellation letter from business to client. States that client must submit cancellation. Company also doesn't state deposit or upon signing. Company does not abide by their own rules. Requesting refund of deposit of 197$. 
Regards,[redacted]

I've attached a copy of the complainant's agreement. Our cancellation policy is on  the right side of the first page and states that "no payments or fees are
refundable."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I followed the contact and canceled my contact within the 3 business days. I sent a certificated letter to Columbus mixed martial and fitness, on April 28. 2015.  Asking for cancellation of the contract, including any and all associated services. I requested my $199.00 service fee to be returned and withdraw all permission to bill my credit card. I called and texted messaged Columbus Mixed Martial Arts and asked for refund and was told several times that the AMS, will handle everything. Well, AMS did not take the fee from my account, the Columbus Mixed Martial Arts did as stated on the contact. "Down payment of  $199 to be competed in house. No down payment to be assessed by AMS...GJ."  AMS upheld their part of the contact and canceled the contact, but Columbus Mixed Martial Arts refused to give me a refund. I'm still waiting for my refund. 
Thanks, 
[redacted]

There is no change in our company's position.

Mrs. [redacted] is false in her statements.
First, our 30 day trial is a true trial period for the consumer to be certain that this is the establishment that fits their needs.  Ever client that comes in to our facility is given a consultation, a tour of our facility, meets...

our professional staff, receives a intro lesson, and finally given the details of what our program encompasses.  Many of our clients are impressed immediately and know that this is something they want to do... For those clients, we give them an incentive to go ahead with their decision they have already made in their minds, and give them a discount.  All of our staff are highly trained in not pressuring any clients, and encourages them to take the 30 day trial if they still need some time.  We have over 500 clients at our location and this is the first time that we have received a complaint about our 30 day trial.
Second, every client has a 7 day grace period where they can cancel the agreement with absolutely no penalties...  The only thing we cannot refund is any monies that have been given before the cancellation notification, it clearly states this in the attached agreement that Mrs. [redacted] signed herself.
Third,  the agreement clearly states the cancellation procedures.  The agreement clearly states that we require a 30 day written notice, and a penalty of $299 for not fulfilling their obligation that they agreed to.  Now, we have exceptions to this policy which are once again, clearly stated under the terms of the agreement that Mrs. [redacted] signed.
Fourth,  The agreement which contained the information that Mrs. [redacted] had presented was signed and dated by Mrs. [redacted].  Mrs. [redacted]'s Social Security Number, contact info, as well as her signature is on the attached agreement.
Last, it is unfortunate that people these days feel that they don't have to fulfill their obligations.  What people fail to understand is that by signing a agreement, they are giving their word that they will follow the terms of the agreement until it is fulfilled.  Our cancellation policy is very relaxed is comparison to any other club or membership agreement in this industry.  It is a shame that people do not take agreements seriously, and they feel as though they can go back on their word.
At this point, Mrs. [redacted] will not get any refunds as stated in her agreement, and her account is currently delinquent.  We will be handing over her account to collections if she does not rectify her account in 60 days.