Comfort Shoes Inc

These shoes were repaired exactly as asked. This part of the boots that was broken we had not even touched and when they were brought back to use one of the boots was even missing a metal shank from one of the boots. If this was something that was broken by us or even lost (witch a part like a shank...

does not get lost by us because it is an important part) we would have fixed it no problem, but because this was not the case and we didn't even touch that area of the boot we can not be responsible for a part of the boots that we had nothing to do with. In order for us to do what you are claiming we did to the boots would involve us going to the inside of the boot (witch we ONLY worked on the outside), ripping out the insole, the padding, and pry out the steel shank that is glued and tacked to the midsole making it one and after doing that then we would have had to take one and just throw it away because between the 1 pair ( 2 boots) there was only one shank when they were brought back in to our store. When the boots where brought back in and where given a price of $20 that was to clean and glue the insoles witch were heavily worn out already from heavy use. The second price that was given was after noticing that one shank was missing and need to be replace and the second was completely detached and needed to be re attached. Glue might not cost so much but the worked involved with working with shanks is a real pain some cobblers wont even do that kind of work. So with so much work that would involve to not only fix this but to take it all apart why would we use up our time to take apart that part of the boots when we are already busy and were only working on the outside part of the boots.