Compact Tractors And Components CTC

Just purchased a CTC loader that is supposed to be line bored got it home and found that not to be true had to sharpen all the pins and pound them in.
Called and talked to Staci, she said just go ahead and use it.
If there is any problem in the future just let me know and we'll figure it out then.
I know how that will work I will call and tell them that it is war and they will say I must have bent something.
If you have to pound the pins in and force them through they are going to wear the bushings which is the reason they were supposed to be line board so that's not a problem.

We have never advertised our Front End Loaders dump at a degree angle at full lift That would be almost dumping onto the front of the tractor it was installed on We do have a "stop" on the loader to prevent it from dumping at that angle and overextending the hydraulic cylinders, overextending could result in damage to the cylinder *** We did inform the customer of this His response was, that we was going to modify his loader to dump more, since it was made "incorrect" in his opinion The loader was made exactly like all of our loaders Let me know if you need any other information Thanks***CTC llc.*** [redacted] [redacted] I am simply forwarding one of the numerous emails in communicating with our customer regarding his complaints We have offered to help him and make modifications to our p***uct to suit his needsHis response was to simply file a complaint with the WI Revdex.com Please let me know if you need any other information Thanks***CTC llc.*** [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Thursday, February 19, 4:PM Subject: Re: CTC Invoice and receipt ? ***, We have absolutely no problem modifying the loader mount to fit your particular tractor What we would need are dimensions that you would like changed, photographs help also, and we need the mount returned to us so we can change it per your directionAs far as the issues with the pins fitting or not fitting in the bushingsover bushings were cut from that same stick of material Many have been used already on other loaders Not one customer has made mention that their pins do not fit through the bushings I honestly cannot believe that your bushings were somehow different from the rest of the ones that were cut from the SAME 80' piece of stockAs far as the other complaints in your most recent email I apologize if I am not meeting your standard of customer service, but we are not changing our manufacturing process to suit your wants and desires Personally I feel that there was a lot of very simple nit-picking and over the top compulsive complaining If you would like our assistance in modifying the mount to fit your tractor, please let us know In your request please include photos of where the modifications need to be made along with detailed dimensional changes Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Thursday, February 19, 2:PM Subject: Re: CTC Invoice and receipt [redacted] Rather than waste anymore of my time addressing your responses I believe I can sum up my disappointment with your company in a few short paragraphsNo where in your replies have you grasped the issue of customer service Your responses are based on of customers and what their experiences areHow does that apply to my issues? Regardless of what customer X thought of the shim kitYour instructions were wrong, end of discussionWrong number tractors on top, wrong picture of where to put the shim, wrong descriptionFurthermore, if you have such confidence in running these pumps at high pressure guarantee it You can call me incompetent and whoever else you choose to but the fact is that the holes were not properly sized and every shop I take these to will tell you the same thingYou missed them, very simple and evidence that your pins don't slide effortlessly through the holes or that they were even checked before leaving the facility is obviousIt was a simple mistake that you have now turned into a lieWhy you would expect anyone to pay freight or go to a shop to correct your mistake is unimaginable Your comments regarding the lower mount are based in a jig you fabricatedI will ask you to consider once more, why should it matter to me that you have a jig if the mount doesn't fit my completely factory tractor? Considering that the pins don't fit in the supposed line bored holes this jig doesn't impress meQuite simply put I have and 7/inches between two factory ears at perfect right angles to the frameYour lower mount is inches before the proud nuts bringing the accurate dimension to and 3/Perhaps the frame changed over the course of p***uction as mine is an early modelIn any case, if you would have your customers drive pins through under sleeves I imagine you would also have them force the lower mount up as well splaying the frame rails in the process As for paint on the bucketI don't care about the industry standards, I don't care about it scratching offLike the instructions and the cost involved in printing a set and throwing them in the box, go the extra mile and make passes on the bucket bottom, impress your customer as someone who cares To answer your question, metal rusts, that's how paint protects metalWhich leads me to the shrink wrap If you are under the impression that an open bottom used pallet bouncing around in a semi is not going to allow dirt in you are mistakenIf you believe the wrap job was "air tight" I really can't respond to that without appearing disrespectfulIf you are suggesting that the lines were wrapped on the boom itself you are also mistakenthe unit was covers with dirt The bucket not being able to dump because the cylinders would overextend is an excuse proven falseThat old generic instruction manual has beveled arms and for that matter I know a gentleman who has done the modification and it is not an issue Your response time is terrible although you have proven you are capable of a response in a timely manner that has clear and concise views expressed in it, it is a shame this wasn't available soonerThe customer service you appear to be quite proud of is terribleIt is apparent that your company and its employees serve themselves and not the customerOnce payment has been received the customer needs to be prepared to accept whatever is delivered, nothing moreYou did not answer questions you told me they did not existYou are apparently opposed to making a simple phone call and use your small business as an excuse not to have time to actually take care of your customers Despite your claims that I am "the only one" I can assure you I am not as my searches have proven since this incredible fiasco has begunI wish I had researched your customer service sooner, I would have not have been so eager to place my order for the $savings that I had to ask for timesI will say this that the Internet and social media is far reaching and painfully honestPerhaps you should begin posting all of the accolades you receive from your customer base next to the photos on your website? It begs the question why you haven't already After considering my options I believe I may keep the loader and when approached by friends and fellow John Deere owners I will share my honest opinion, after all, it has no value to you Finally, as I have given this a great deal of my timeLet me be sure I understand your final decision You believe that there is nothing wrong with any of the components or instructions you have sent meYou will not refund any costs associated with the needed repairsYou will not recognize any fault or refund any costs with the shim kit A simple yes or no please [redacted] Sent from my iPadOn Feb 17, 2015, at 1:PM, [redacted] > wrote: [redacted] See responses below in red ----- Original Message --- [redacted] *** [redacted] To: [redacted] Sent: Tuesday, February 17, 8:AM Subject: Re: CTC Invoice and receipt I am no longer interested in trying to discuss or convince you of flaws in the p***uct sent to me Please consider the following letter I apologize for the broken e mails reception is poor in this areaDear Compact Tractor & Components At the end of the calendar year CTC or, Compact Tractor & Components, offered a discount on FEL, Front End Loaders, bought before the end of the year and close of business at a discount of $dollarsAt this time I was debating purchasing a FEL for a John Deere Garden tractor I was restoringAfter an exchange of Emails the owner of the company Mr*** [redacted] I decided to make the sizable investment for a FEL for the tractorAs there were no models built for the a new unit was fabricated for my application with a lead time of a few weeks although payment in full was required at time of the orderAfter paying in full I called Mr [redacted] a number of times and was well received, my questions answered and I was pleased with the communicationRegrettably, when installing the first component involved with the installation I encountered a problem with both design and instruction on how the shim kit was supposed to work and be installedTo date we have sold hundreds of shim kitsNot ONE PERSON has had an issue or a problem on the installation or use of it From this point forward my relationship with Mr [redacted] has been strainedCommunication has essentialystopped, any e mails that are answered do not address the problem or contain information proven falseTelephone calls when answered are answered by staff with Mr [redacted] unavailable In an effort to put differences aside and enjoy the unit I began to assemble the unit on 2/13/upon the completion of the restorationOpening the box I was immediately struck by the fact that there were no instructions On our website the instructions are in PDF format for all models of our loaders It is a generic instruction and installation manual that covers all models that we make It includes photos and some step by step instructions Frustrated I returned to the house to print off the generic instructions on the web site paying attention to the fact that neither my loader ,nor tractor, was listed on the instruction sheetThis was not particularly surprising to me considering that the instructions to the shim kit also did not list my tractor and required me to research the manufacture and compatibility of my Sunstrand transmission to be sure the transmission was shared in the This experience with the shim kit had primed me to expect both inadequate and quite possibly incorrect instruction on how to install the component It should be noted at this point that the instruction on this shim kit described working pressures that are well in excess of the manufactures max pressuresThis could have easily destroyed the pump and transmission on the tractor We have thoroughly tested and researched the shim kit and have installed it on numerous of our own tractors One in particular was a JD X We set the pressure at over PSI and ran it at that level under full working capacity for multiple years without any issues or problems So the suggested PSI is a safe lower number NOT ONE of the hundreds of shim kits we have sold, has ever come back with an issue at that pressureBack in the shop I began the installation starting with the lower mountConsidering the generic instructions and the inadequate photographs mounting the bracket required some study as the rear mounting position was neither shown or discussed After determining where the mount should be located I began to raise the mount up only to find that it was manufactured wrong and if I had continued with the installation the tractor itself would have been damaged bending the frame badly How would installing a 30lb steel mount on your tractor bend the frame badly???? This is a boitem This was the second event where the tractor I had just restored could have been permanently damaged by poor craft, poor instructions and poor quality control All mounts are built in a jig, that was actually mocked up on a JD Tractor So the only possible answer to the mount not fitting...is you are either trying to install it incorrectly, or during the restoration of your tractor, something was not correctly positioned Being that this is a restored tractor, the history of this machine is questionableAt this point I sent yet another unanswered e mail to MrZastrow again, pleading for some communicationAgain, I was ignored Not being able to mount the first component was disheartening and at this time I decided I would not modify the FEL in any way to fit it to the tractor instead I began a thourough inspection of the components to determine if what I had ordered indeed fit the description of the p***uct sold to meI enlisted the services of a machinist to help me measure the various components to ensure that the loader would in fact even be able to be assembledBelow is a list of problems that were discovered and that would, if forced together by an amateur confident in the p***uct and its manufacture, would damage both the tractor and the FEL Lower mount square nut welded in incorrectlyNut is proud and interferes with mounting ears on tractor frameAre the ears on your restored (not original) tractor bent or tweaked The mount fits on the we had here Impossible to install without removing square nut and rewelding it in in the proper configurationRewelding the component would require repowdercoating (Mount is NOT powdercoated) the support as well to ensure that the metal would be protected in the conditions that the tractor operates inNo relief on boom arm as it connects to bucketAs seen in both a video and in the picture provided with the instructions , the boom arm should be relieved on the bottom to ensure full bucket movement in the raised positionThis is a fundamental action in the design of the FELWithout the ability to dump the loader is flawed The bottom of the boom is flat, not beveled The purpose of the booms being flat, is to act as a stop when it comes into contact with the bucket If this was not provided, the bucket and cylinders would overextend, causing damage to the hydraulic cylinder *** Bucket to boom sleeve and bucket to tower sleeves are to small effectively removing the ability to install pinsForcing these pins through would damage pin and loader boomThis defect also insures that the FEL is impossible to mount ,another example of a defective p***uct that was delivered in a condition not in compliance with the manufacturers description All bushings on the loader booms, and bucket are 0.760" ID, all pins provided with the loader are 0.750" OD There is 0.010" tolerance to fit the pins through They will not slide into place without some help If this were the case, it would cause excessive wear and/or wobble on the pins Thus requiring them to be replaced We recommend you obtain a micrometer that is accurate, or find an individual that is capable of using this measuring device (micrometer) correctlyPins do not slide effortlessly through any componentManufacturer advertises as being Line Bored this is falseUpon test fitting it was required that the pin be loaded from one side specific or damage to pin and loader could result All bushings have been line bored with a 0.750" bore tool This is done after powder coating to ensure the majority of the powder coat residue is cleared from bushing holes If there are small remaining flecks of powder coat, running a drill bit through them may assist in the int***uction of the pinsSpacers are needed for cross tube end fittings on hydraulic cylinders to fit between ears on boom, bucket and towerWhy? Slide the pin through one bushing, through the cross tube end fitting, and then through the bushing on the other side No spacers are requiredHardware is missing to ensure proper attachment to frame: Two 1/washers and lock washers for rear lower mount attachment, two ¾ 5/bolt , washers and lock washers for front attachment of lower mount to frameUse the existing bolts in your tractor frame to attach the mount Lock washers are not required If hardware was missing (bolts, nuts) you should have contacted us immediately, but again refer to the Terms & Conditions of checking all components in the included box, PRIOR to accepting the shipmentBent hydraulic lines on loader boom were sent open and exposed to elementsBoom was covered in dirt requiring these lines to be blown outManufacturer should assume as a kit that the consumer will mount unit as deliveredIn this case dirt and other contaminates would be int***uced to the hydraulic system potentially scratching pistons in rams and spools shortening the serviceable life of complete hydraulic systemCaps are inexpensive and promote a quality p***uct The front end loader and entire pallet was completely shrink wrapped prior to pick up by FedEx Freight All hydraulic tube lines were covered with shrink wrap and protected from the elements If you received the loader in poor condition, you need to file a damage claim with FedEx for repair We cannot do anything about the condition of the loader as it is delivered to you Once you accept the shipment, you have accepted all responsibility for the shipment per our "Terms and Conditions"Bucket did not receive any protective paint on bottomDespite the potential for wear in this area paint should have been applied to ensure p***uct was well protected in transport as well as demonstrating that the manufacturer is conscious of quality control This is an industry standard Buckets are not painted on the bottom Mainly...because it’s a bucket and any paint if it were applied, would be removed within the first moments of use Can you explain how a coat of paint on the bottom of a bucket would "ensure the p***uct was well protected in transport"??????? All of these issues raise the question of whether the unit will perform as described on the websiteThe lifting potential of this unit should exceed poundsIf the unit is incapable of lifting pounds minimum I would consider this also to be a flaw and a misrepresentation of the p***uctAt this time my patience and confidence in Compact Tractor & Components has been exhaustedI will not absorb a 35% restocking fee and dollars in shipping to recover the remainder of my investment for a poorly manufactured unit built specifically for my tractorFurthermore, I will not accept accepted dollars in shipping to send the unit back for repair to a company that shows no interest in my satisfaction in their p***uct or for that matter the quality of their p***uct as it leaves the facilityI will secure a bid for the repairs noted and submit it along with a bill for my labor and the machinists labor who checked the tolerances on the unit with regard to assembly, a refund for a shim kit that was rendered useless because of instructions that were provided by CTC and were incorrect in how to shim the unit along with the shims and spring that was purchased to correct the damageI will happily return the gauge and QR fitting to CTC along with the washers that were not destroyed If your company feels that my grievances are without merit and elects not to accept the solution I have described in the preceding paragraph you may continue to ignore me and in which case I will pursue a chargeback for a p***uct delivered not as described and inoperableYou have never been ignored You have been responded to repeatedly by email We are a small company and extremely busy this time of year There is someone in the office very occasionally checking emails and communicating with customers We are not here past 4:30pm during the week and are not here on weekends You cannot pursue a chargeback while in possession of the loader That is fraud and will be reversed You have received a loader that fits on a John Deere 420, it was built on that tractor and has been jigged up on that tractor We have sold numerous loaders of this model and NO ONE besides you has had any issues Thus my concern that the installation is not being done correctly If the installation of the loader is beyond your capability, we do fully assemble them for an additional chargeIt is very disturbing to me that a company that promotes itself as being family owned and proudly made in the United States of America should treat its customers in this fashion, two of the main reasons I elected to invest in your p***uct At this point, all of your questions and concerns have been noted and responded to An option for you, is to take your tractor and the Front End Loader to a local facility that is capable of the installation We sell close to loaders per year and we constantly receive emails from those customers expressing their satisfaction with our p***uct We have yet to run across an individual that has these issues and ongoing problems Thank you [redacted] CTC LLC Thank you, [redacted] Powder coating repairsThe Front End Loader is advertised as a powder coated implement The Lower Mount, Boom and Bucket will need to be re coated after repairs The Boom, to be able to approach the degree dump angle, will need to be relievedThe lower Mount after welding the nut in properly will need to be re coated and the Bucket was notcoated on the bottomEstimated cost of recoating is $The machine work and welding will require hours to complete at $an hour for a total of $The Machinist time for measuring all components was hour and min at $an hour for a total of $Total cost to repair unit to serviceable condition $Return of defective shim kit $Compensation for component, spring, needed to repair relief valve $Total reimbursement $ Respectfully, [redacted] Sent from my iPhone On Feb 17, 2015, at 8:AM, [redacted] > wrote: Mr, [redacted] I can assure you you are no more busy than I am I'm not sure why customer service is not important or why being "busy" is considered by you to be a reason to be rude and unprofessional to a paying customer but at this point it is a moot pointMy repeated efforts to engage in a meaningful dialogue with you have been ignoredIncorrect instructions ,or lack of ,coupled with poorly fabricated components have provided me with a FEL that cannot be mounted or assembled Sent from my iPhone On Feb 16, 2015, at 3:PM, [redacted] > wrote: I have been in and out all day....I'm very busy lately, If you need to call, call if I'm here at the moment I'm here Yes the nuts look to be in the correct place, Every other loader we have sent out fit just fine, They can only go in to the jig one way, I'm not sure why your having issues with it Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Monday, February 16, 3:PM Subject: Re: CTC Invoice and receipt Look like or they are ? I understand that customer service isn't a priority now, thank you for clarifying when you are availableSent from my iPhone On Feb 16, 2015, at 1:PM, [redacted] > wrote: The welded in nuts look like there right where they should be on the mount We are not here on weekends or after 5pm Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Sunday, February 15, 2:PM Subject: Re: CTC Invoice and receipt Last try to get some communication going on these issues Thank you, ***Sent from my iPhone On Feb 6, 2015, at 1:PM, [redacted] > wrote: Yes I have never seen one at what JD says it suppose to be I have seen them down to 700's Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Friday, February 06, 1:PM Subject: Re: CTC Invoice and receipt It is odd, the pump is a solid piece I thought maybe the factory cylinders or steering were weakCertainly, from what I have read nobody on the planet has seen psi stock, more like Good information, thank youSent from my iPhone On Feb 6, 2015, at 12:PM, [redacted] > wrote: I'm not sure what JD had in the heads when they did that? JD does a lot of dumb things......There really is no weak point in the system that we have found we have never head or seen or experienced anything bad buy upping the pressure Thanks***CTC llc.Ph 715-848-4807Fax715-842-5914Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Friday, February 06, 12:PM Subject: Re: CTC Invoice and receipt pounds is quite a bit, weight of the forks Before I button it up I will shim it up Why do you suppose Deere wouldn't have run psi? I'm not that familiar with hydraulicsWhat is the weak link in the system?Sent from my iPhone On Feb 6, 2015, at 12:PM, [redacted] wrote: Machine is looking good! You can shim the machine up to 1200psi with no problem at all, You will loose probable around 100lbs of lift from to Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Thursday, February 05, 7:PM Subject: Re: CTC Invoice and receipt Hey ***, I'm wrapping up the project and getting close to installing your loader I want to get the most from the unit and I have a psi questionI did shim the psi to about with one washerThis seems in spec with the hydraulics factoryNot wanting to trash any of the existing cylinders by over driving them I wanted to get your opinion on shimming up to as the shim kit suggests in a good working pressure Running the loader at as opposed to or psi will cost me how much in capability? Obviously if there is no risk to the factory hydraulics I'm all in but I wanted to get the manufactures /engineering thoughts before putting the tractor back together completelyThank you and I'm anxious to finally get it all together and put the tractor to work! Best to you, MikeSent from my iPhone On Jan 12, 2015, at 12:PM, [redacted] > wrote: Hey ***, Yes we have a lifetime on the loader its self, For the cylinders if you ever have a problem just send the cylinder back to me I can rebuild it for $ Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Monday, January 12, 12:PM Subject: Re: CTC Invoice and receipt Sorry ***, I didn't know you guys shared an E mailI would have addressed you as wellPutting some time into checking, cleaning, repairing, etc the tractor You will surely have the FEL done before I am When you run into a situation like this, does the warranty start on delivery or at installation? I get the impression you stand behind these units for a lifetime on workmanship but if I get a bad ram or something but don't instal the loader for a month or so and the problem doesn't manifest until then is there any policy in place? I ran into this once on an implement and was disappointed in the solution I don't expect any problems but it may take a bit to get the tractor sorted out The fax stalled this morning but it was supposed to try againI'll check in the office laterThanks for your time, [redacted] You wouldn't believe what it looked like weeks ago.Sent from my iPhone On Jan 12, 2015, at 11:AM, [redacted] < [redacted] > wrote: No problem, I did mention to Staci, I believe it was taken care ofI will check make everything is correct Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com ----- Original Message ----- From: [redacted] To: [redacted] Sent: Monday, January 12, 6:AM Subject: Re: CTC Invoice and receipt Good Morning, I'll fax this signature over today at some point, I hope my tardiness hasn't been an inconvenienceAs a side, did [redacted] ever share our conversation that the end of the year $discount needed to be refunded? While I haven't checked the card I thought I might have gotten a notificationThank you and I hope all is well, ***Sent from my iPhoneOn Jan 2, 2015, at 12:PM, [redacted] < [redacted] > wrote: Hi [redacted] Attached is the invoice and receipt for the front end loader Please sign the Terms & Conditions and return to us by fax, email or mailLet me know if you have any questions Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com

We have never advertised our Front End Loaders dump at a degree angle at full lift That would be almost dumping onto the front of the tractor it was installed on We do have a "stop" on the loader to prevent it from dumping at that angle and overextending the hydraulic cylinders, overextending could result in damage to the cylinder rod We did inform the customer of this His response was, that we was going to modify his loader to dump more, since it was made "incorrect" in his opinion The loader was made exactly like all of our loaders Let me know if you need any other information Thanks***CTC llc.Ph [redacted] Fax [redacted] Mon-Fri 8-4Pm CST[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 CTC , in their response once again shows a lack of interest in th customer. CTC makes the assumption my tractor is not standard only because the mount they fabricated does not fit. Further, never in any correspondence has CTC offered to complete any repairs at their cost nor have they suggested that they would accept the component and if defective reimburse shipping costs and execute the repair free of charge. If CTC is confident in the mount as being correct this would seem an obvious course of action. To date I have had the piece repaired while documenting the event on video showing the tractor, the incorrect mount , the repair and the seamless installation after. As to reimbursement on the shim kit that was shipped with instructions that are incorrect and that because of this the shim kit damaged the tractor CTC still refuses to even acknowledge the problem, the result or a refund. CTC has a record of poor service after the sale that can be found in any web search. Regrettably I trusted the owner as being honest and have since incurred expense at trying to correct the poor workmanship as well as a great deal of frustration in trying to resolve the issue. It would seem that CTC has no respect for the customer or the Revdex.com as the response was counter p[redacted]uctive.

We have never advertised our Front End Loaders dump at a 50 degree angle at full lift.  That would be almost dumping onto the front of the tractor it was installed on.  We do have a "stop" on the loader to prevent it from dumping at that angle and overextending the hydraulic cylinders, overextending could result in damage to the cylinder [redacted].  We did inform the customer of this.  His response was, that we was going to modify his loader to dump more, since it was made "incorrect" in his opinion.  The loader was made exactly like all of our loaders. 
 
Let me know if you need any other information.
 
Thanks[redacted]CTC llc.[redacted]  [redacted]
[redacted]
[redacted]
[redacted] 
 
I am simply forwarding one of the numerous emails in communicating with our customer regarding his complaints.  We have offered to help him and make modifications to our p[redacted]uct to suit his needs.
His response was to simply file a complaint with the WI Revdex.com.
 
Please let me know if you need any other information.
 
Thanks[redacted]CTC llc.[redacted]  [redacted]
[redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Thursday, February 19, 2015 4:01 PM
Subject: Re: CTC Invoice and receipt
?
[redacted],    
 
    We have absolutely no problem modifying the loader mount to fit your particular tractor.  What we would need are dimensions that you would like changed, photographs help also, and we need the mount returned to us so we can change it per your direction.
As far as the issues with the pins fitting or not fitting in the bushings.... over 1200 bushings were cut from that same stick of material.  Many have been used already on other loaders.  Not one customer has made mention that their pins do not fit through the bushings.  I honestly cannot believe that your bushings were somehow different from the rest of the ones that were cut from the SAME 80' piece of stock.
As far as the other complaints in your most recent email.  I apologize if I am not meeting your standard of customer service, but we are not changing our manufacturing process to suit your wants and desires.  Personally I feel that there was a lot of very simple nit-picking and over the top compulsive complaining.
 
If you would like our assistance in modifying the mount to fit your tractor, please let us know.  In your request please include photos of where the modifications need to be made along with detailed dimensional changes.
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Thursday, February 19, 2015 2:50 PM
Subject: Re: CTC Invoice and receipt
[redacted]
Rather than waste anymore of my time addressing your responses I believe I can sum up my disappointment with your company in a few short paragraphs.
No where in your replies have you grasped the issue of customer service. 
Your responses are based on 100 of customers and what their experiences are. How does that apply to my issues? 
Regardless of what customer X thought of the shim kit. Your instructions were wrong, end of discussion. Wrong number tractors on top, wrong picture of where to put the shim, wrong description.
Furthermore, if you have such confidence in running these pumps at high pressure guarantee it. 
You can call me incompetent and whoever else you choose to but the fact is that the holes were not properly sized and every shop I take these to will tell you the same thing. You missed them, very simple and evidence that your pins don't slide effortlessly through the holes or that they were even checked before leaving the facility is obvious. It was a simple mistake that you have now turned into a lie. Why you would expect anyone to pay freight or go to a shop to correct your mistake is unimaginable. 
Your comments regarding the lower mount are based in a jig you fabricated. I will ask you to consider once more, why should it matter to me that you have a jig if the mount doesn't fit my completely factory tractor? Considering that the pins don't fit in the supposed line bored holes this jig doesn't impress me. Quite simply put I have 14 and 7/8 inches between two factory ears at perfect right angles to the frame. Your lower mount is 15 inches before the proud nuts bringing the accurate dimension to 15 and 3/8. Perhaps the 420 frame changed over the course of p[redacted]uction as mine is an early model. In any case, if you would have your customers drive pins through .002 under sleeves I imagine you would also have them force the lower mount up as well splaying the frame rails in the process. 
 As for paint on the bucket. I don't care about the industry standards, I don't care about it scratching off. Like the instructions and the cost involved in printing a set and throwing them in the box, go the extra mile and make 2 passes on the bucket bottom, impress your customer as someone who cares. 
To answer your question, metal rusts, that's how paint protects metal. Which leads me to the shrink wrap . If you are under the impression that an open bottom used pallet bouncing around in a semi is not going to allow dirt in you are mistaken. If you believe the wrap job was "air tight" I really can't respond to that without appearing disrespectful. If you are suggesting that the lines were wrapped on the boom itself you are also mistaken. the unit was covers with dirt. 
The bucket not being able to dump because the cylinders would overextend is an excuse proven false. That old generic instruction manual has beveled arms and for that matter I know a gentleman who has done the modification and it is not an issue. 
Your response time is terrible although you have proven you are capable of a response in a timely manner that has clear and concise views expressed in it, it is a shame this wasn't available sooner. The customer service you appear to be quite proud of is terrible. It is apparent that your company and its employees serve themselves and not the customer. Once payment has been received the customer needs to be prepared to accept whatever is delivered, nothing more. You did not answer questions you told me they did not exist. You are apparently opposed to making a simple phone call and use your small business as an excuse not to have time to actually take care of your customers. 
Despite your claims that I am "the only one" I can assure you I am not as my searches have proven since this incredible fiasco has begun. I wish I had researched your customer service sooner, I would have not have been so eager to place my order for the $250.00 savings that I had to ask for 3 times. I  will say this that the Internet and social media is far reaching and painfully honest. Perhaps you should begin posting all of the accolades you receive from your customer base next to the photos on your website? It begs the question why you haven't already. 
After considering my options I believe I may keep the loader and when approached by friends and fellow John Deere owners I will share my honest opinion, after all, it has no value to you. 
Finally, as I have given this a great deal of my time. Let me be sure I understand your final decision. 
You believe that there is nothing wrong with any of the components or instructions you have sent me. You will not refund any costs associated with the needed repairs. You will not recognize any fault or refund any costs with the shim kit. 
A simple yes or no please. 
[redacted] 
Sent from my iPadOn Feb 17, 2015, at 1:55 PM, [redacted]> wrote:
[redacted]
 
See responses below in red.
 
----- Original Message ---**
[redacted]
To: [redacted]
Sent: Tuesday, February 17, 2015 8:26 AM
Subject: Re: CTC Invoice and receipt
I am no longer interested in trying to discuss or convince you of flaws in the p[redacted]uct sent to me. 
Please consider the following letter .
I apologize for the broken e mails reception is poor in this area.
Dear Compact Tractor & Components
At the end of the calendar year 2014 CTC or, Compact Tractor & Components, offered a discount on FEL, Front End Loaders, bought before the end of the year and close of business at a discount of $250.00 dollars. At this time I was debating purchasing a FEL for a John Deere 420 Garden tractor I was restoring. After an exchange of Emails the owner of the company Mr. [redacted] I decided to make the sizable investment for a FEL for the tractor.
As there were no models built for the 420 a new unit was fabricated for my application with a lead time of a few weeks although payment in full was required at time of the order. After paying in full I called Mr. [redacted] a number of times and was well received, my questions answered and I was pleased with the communication.
Regrettably, when installing the first component involved with the installation I encountered a problem with both design and instruction on how the shim kit was supposed to work and be installed. To date we have sold hundreds of shim kits. Not ONE PERSON has had an issue or a problem on the installation or use of it.  From this point forward my relationship with Mr. [redacted] has been strained. Communication has     essentialystopped, any e mails that are answered do not address the problem or contain information proven false. Telephone calls when answered are answered by staff with Mr. [redacted]unavailable. 
In an effort to put differences aside and enjoy the unit I began to assemble the unit on 2/13/2015 upon the completion of the restoration. Opening the box I was immediately struck by the fact that there were no instructions.  On our website the instructions are in PDF format for all models of our loaders.  It is a generic instruction and installation manual that covers all models that we make.  It includes photos and some step by step instructions.  Frustrated I returned to the house to print off the generic instructions on the web site paying attention to the fact that neither my loader ,nor tractor, was listed on the instruction sheet. This was not particularly surprising to me considering that the instructions to the shim kit also did not list my tractor and required me to research the manufacture and compatibility of my Sunstrand transmission to be sure the 318 transmission was shared in the 420. This experience with the shim kit had primed me to expect both inadequate and quite possibly incorrect instruction on how to install the component .
It should be noted at this point that the instruction on this shim kit described working pressures that are well in excess of the manufactures max pressures. This could have easily destroyed the pump and transmission on the tractor.  We have thoroughly tested and researched the shim kit and have installed it on numerous of our own tractors.  One in particular was a JD X595.  We set the pressure at over 1650 PSI and ran it at that level under full working capacity for multiple years without any issues or problems.  So the suggested 1200 PSI is a safe lower number.  NOT ONE of the hundreds of shim kits we have sold, has ever come back with an issue at that pressure.
Back in the shop I began the installation starting with the lower mount. Considering the generic instructions and the inadequate photographs mounting the bracket required some study as the rear mounting position was neither shown or discussed. 
After determining where the mount should be located I began to raise the mount up only to find that it was manufactured wrong and if I had continued with the installation the tractor itself would have been damaged bending the frame badly.  How would installing a 30lb steel mount on your tractor bend the frame badly????  This is a bolt-on item.  This was the second event where the tractor I had just restored could have been permanently damaged by poor craft, poor instructions and poor quality control.  All mounts are built in a jig, that was actually mocked up on a 420 JD Tractor.  So the only possible answer to the mount not fitting...is you are either trying to install it incorrectly, or during the restoration of your tractor, something was not correctly positioned.  Being that this is a restored tractor, the history of this machine is questionable.
At this point I sent yet another unanswered e mail to Mr. Zastrow again, pleading for some communication. Again, I was ignored .
Not being able to mount the first component was disheartening and at this time I decided I would not modify the FEL in any way to fit it to the tractor instead I began a thourough inspection of the components to determine if what I had ordered indeed fit the description of the p[redacted]uct sold to me.
I enlisted the services of a machinist to help me measure the various components to ensure that the loader would in fact even be able to be assembled. Below is a list of problems that were discovered and that would, if forced together by an amateur confident in the p[redacted]uct and its manufacture, would damage both the tractor and the FEL. 
1. Lower mount square nut welded in incorrectly. Nut is proud and interferes with mounting ears on tractor frame. Are the ears on your restored (not original) tractor bent or tweaked.  The mount fits on the 420 we had here.  Impossible to install without removing square nut and rewelding it in in the proper configuration. Rewelding the component would require repowdercoating  (Mount is NOT powdercoated) the support as well to ensure that the metal would be protected in the conditions that the tractor operates in.
2. No relief on boom arm as it connects to bucket. As seen in both a video and in the picture provided with the instructions , the boom arm should be relieved on the bottom to ensure full bucket movement in the raised position. This is a fundamental action in the design of the FEL. Without the ability to dump the loader is flawed.  The bottom of the boom is flat, not beveled.  The purpose of the booms being flat, is to act as a stop when it comes into contact with the bucket.  If this was not provided, the bucket and cylinders would overextend, causing damage to the hydraulic cylinder [redacted]. 
3. Bucket to boom sleeve and bucket to tower sleeves are .002 to small effectively removing the ability to install pins. Forcing these pins through would damage pin and loader boom. This defect also insures that the FEL is impossible to mount ,another example of a defective p[redacted]uct that was delivered in a condition not in compliance with  the manufacturers description.  All bushings on the loader booms, and bucket are 0.760" ID, all pins provided with the loader are 0.750" OD.  There is 0.010" tolerance to fit the pins through.  They will not slide into place without some help.  If this were the case, it would cause excessive wear and/or wobble on the pins.  Thus requiring them to be replaced.  We recommend you obtain a micrometer that is accurate, or find an individual that is capable of using this measuring device (micrometer) correctly.
4. Pins do not slide effortlessly through any component. Manufacturer advertises as being Line Bored this is false. Upon test fitting it was required that the pin be loaded from one side specific or damage to pin and loader could result.  All bushings have been line bored with a 0.750" bore tool.  This is done after powder coating to ensure the majority of the powder coat residue is cleared from bushing holes.  If there are small remaining flecks of powder coat, running a drill bit through them may assist in the int[redacted]uction of the pins.
5. Spacers are needed for cross tube end fittings on hydraulic cylinders to fit between ears on boom, bucket and tower. Why?  Slide the pin through one bushing, through the cross tube end fitting, and then through the bushing on the other side.  No spacers are required. Hardware is missing to ensure proper attachment to frame: Two 1/2 washers and lock washers for rear lower mount attachment, two 1 ¾ 5/8 bolt , washers and lock washers for front attachment of lower mount to frame. Use the existing bolts in your tractor frame to attach the mount.  Lock washers are not required.  If hardware was missing (bolts, nuts) you should have contacted us immediately, but again refer to the Terms & Conditions of checking all components in the included box, PRIOR to accepting the shipment.
6. Bent hydraulic lines on loader boom were sent open and exposed to elements. Boom was covered in dirt requiring these lines to be blown out. Manufacturer should assume as a kit that the consumer will mount unit as delivered. In this case dirt and other contaminates would be int[redacted]uced to the hydraulic system potentially scratching pistons in rams and spools shortening the serviceable life of complete hydraulic system. Caps are inexpensive and promote a quality p[redacted]uct.  The front end loader and entire pallet was completely shrink wrapped prior to pick up by FedEx Freight.  All hydraulic tube lines were covered with shrink wrap and protected from the elements.  If you received the loader in poor condition, you need to file a damage claim with FedEx for repair.  We cannot do anything about the condition of the loader as it is delivered to you.  Once you accept the shipment, you have accepted all responsibility for the shipment per our "Terms and Conditions".
7. Bucket did not receive any protective paint on bottom. Despite the potential for wear in this area paint should have been applied to ensure p[redacted]uct was well protected in transport as well as demonstrating that the manufacturer is conscious of quality control.  This is an industry standard.  Buckets are not painted on the bottom.  Mainly...because it’s a bucket and any paint if it were applied, would be removed within the first moments of use.  Can you explain how a coat of paint on the bottom of a bucket would "ensure the p[redacted]uct was well protected in transport"???????
All of these issues raise the question of whether the unit will perform as described on the website. The lifting potential of this unit should exceed 400 pounds. If the unit is incapable of lifting 400 pounds minimum I would consider this also to be a flaw and a misrepresentation of the p[redacted]uct.
At this time my patience and confidence in Compact Tractor & Components has been exhausted. I will not absorb a 35% restocking fee and 200 dollars in shipping to recover the remainder of my investment for a poorly manufactured unit built specifically for my tractor. Furthermore, I will not accept accepted 200 dollars in shipping to send the unit back for repair to a company that shows no interest in my satisfaction in their p[redacted]uct or for that matter the quality of their p[redacted]uct as it leaves the facility.
I will secure a bid for the repairs noted and submit it along with a bill for my labor and the machinists labor who checked the tolerances on the unit with regard to assembly, a refund for a shim kit that was rendered useless because of instructions that were provided by CTC and were incorrect in how to shim the unit along with the shims and spring that was purchased to correct the damage. I will happily return the gauge and QR fitting to CTC along with the washers that were not destroyed.
 
If your company feels that my grievances are without merit and elects not to accept the solution I have described in the preceding paragraph you may continue to ignore me and in which case I will pursue a chargeback for a p[redacted]uct delivered not as described and inoperable. You have never been ignored.  You have been responded to repeatedly by email.  We are a small company and extremely busy this time of year.  There is someone in the office very occasionally checking emails and communicating with customers.  We are not here past 4:30pm during the week and are not here on weekends.  You cannot pursue a chargeback while in possession of the loader.  That is fraud and will be reversed.  You have received a loader that fits on a John Deere 420, it was built on that tractor and has been jigged up on that tractor.  We have sold numerous loaders of this model and NO ONE besides you has had any issues.  Thus my concern that the installation is not being done correctly.  If the installation of the loader is beyond your capability, we do fully assemble them for an additional charge.
It is very disturbing to me that a company that promotes itself as being family owned and proudly made in the United States of America should treat its customers in this fashion, two of the main reasons I elected to invest in your p[redacted]uct. 
 
At this point, all of your questions and concerns have been noted and responded to.  An option for you, is to take your tractor and the Front End Loader to a local facility that is capable of the installation.  We sell close to 100 loaders per year and we constantly receive emails from those customers expressing their satisfaction with our p[redacted]uct.  We have yet to run across an individual that has these issues and ongoing problems.
 
Thank you
[redacted]
CTC LLC
 
Thank you,
[redacted]
 
 
 
Powder coating repairs.
The 4200 Front End Loader is advertised as a powder coated implement.  The Lower Mount, Boom and Bucket will need to be re coated after repairs. 
The Boom, to be able to approach the 50 degree dump angle, will need to be relieved. The lower Mount after welding the nut in properly will need to be re coated and the Bucket was notcoated on the bottom.
Estimated cost of recoating is $350.00
The machine work and welding will require 3 hours to complete at $70.00 an hour for a total of $210.00
The Machinist time for measuring all components was 1 hour and 30 min at $70.00 an hour for a total of $105.00
Total cost to repair unit to serviceable condition $615.00
Return of defective shim kit $75.00
Compensation for component, spring, needed to repair relief valve $18.00
Total reimbursement $708.00
 
 
Respectfully,
[redacted]
Sent from my iPhone
On Feb 17, 2015, at 8:20 AM, [redacted]> wrote:
Mr, [redacted]
I can assure you you are no more busy than I am. 
I'm not sure why customer service is not important or why being "busy" is considered by you to be a reason to be rude and unprofessional to a paying customer but at this point it is a moot point.
My repeated efforts to engage in a meaningful dialogue with you have been ignored. Incorrect instructions ,or lack of ,coupled with poorly fabricated components have provided me with a FEL that cannot be mounted or assembled. 
Sent from my iPhone
On Feb 16, 2015, at 3:36 PM, [redacted]> wrote:
I have been in and out all day....I'm very busy lately, If you need to call, call if I'm here at the moment I'm here.
 
Yes the nuts look to be in the correct place, Every other 420 loader we have sent out fit just fine, They can only go in to the jig one way, I'm not sure why your having issues with it.
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Monday, February 16, 2015 3:16 PM
Subject: Re: CTC Invoice and receipt
Look like or they are ? 
I understand that customer service isn't a priority now, thank you for clarifying when you are available.
Sent from my iPhone
On Feb 16, 2015, at 1:57 PM, [redacted]> wrote:
The welded in nuts look like there right where they should be on the mount.
 
We are not here on weekends or after 5pm.
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Sunday, February 15, 2015 2:17 PM
Subject: Re: CTC Invoice and receipt
Last try to get some communication going on these issues. 
Thank you, [redacted]Sent from my iPhone
On Feb 6, 2015, at 1:32 PM, [redacted]> wrote:
Yes I have never seen one at what JD says it suppose to be I have seen them down to 700's
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Friday, February 06, 2015 1:08 PM
Subject: Re: CTC Invoice and receipt
It is odd, the pump is a solid piece I thought maybe the factory cylinders  or steering were weak. Certainly, from what I have read nobody on the planet has seen 900 psi stock, more like 800. 
Good information, thank youSent from my iPhone
On Feb 6, 2015, at 12:56 PM, [redacted]> wrote:
I'm not sure what JD had in the heads when they did that? JD does a lot of dumb things......There really is no weak point in the system that we have found we have never head or seen or experienced anything bad buy upping the pressure.
 
 
Thanks[redacted]CTC llc.Ph.  715-848-4807Fax. 715-842-5914Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Friday, February 06, 2015 12:52 PM
Subject: Re: CTC Invoice and receipt
100 pounds is quite a bit, weight of the forks. 
Before I button it up I will shim it up. 
Why do you suppose Deere wouldn't have run 1200 psi?
I'm not that familiar with hydraulics. What is the weak link in the system?Sent from my iPhone
On Feb 6, 2015, at 12:32 PM, [redacted] wrote:
Machine is looking good! You can shim the machine up to 1200psi with no problem at all, You will loose probable around 100lbs of lift from 1200 to 950.
 
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Thursday, February 05, 2015 7:58 PM
Subject: Re: CTC Invoice and receipt
Hey [redacted], I'm wrapping up the project and getting close to installing your loader. 
I want to get the most from the unit and I have a psi question.
I did shim the 700 psi to about 950 with one washer.
This 950 seems in spec with the 420 hydraulics factory. Not wanting to trash any of the existing cylinders by over driving them I wanted to get your opinion on shimming up to 1200 as the shim kit suggests in a good working pressure. 
Running the loader at 950 as opposed to 11 or 1200 psi will cost me how much in capability?
Obviously if there is no risk to the factory hydraulics I'm all in but I wanted to get the manufactures /engineering thoughts before putting the tractor back together completely.
Thank you and I'm anxious to finally get it all together and put the tractor to work!
Best to you, MikeSent from my iPhone
On Jan 12, 2015, at 12:46 PM, [redacted]> wrote:
Hey [redacted],
 
    Yes we have a lifetime on the loader its self, For the cylinders if you ever have a problem just send the cylinder back to me I can rebuild it for $50.00.
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Monday, January 12, 2015 12:21 PM
Subject: Re: CTC Invoice and receipt
Sorry [redacted], I didn't know you guys shared an E mail. I would have addressed you as well.
Putting some time into checking, cleaning, repairing, etc the tractor. 
You will surely have the FEL done before I am. 
When you run into a situation like this, does the warranty start on delivery or at installation? 
I get the impression you stand behind these units for a lifetime on workmanship but if I get a bad ram or something but don't instal the loader for a month or so and the problem doesn't manifest until then is there any policy in place? 
I ran into this once on an implement and was disappointed in the solution. 
I don't expect any problems but it may take a bit to get the tractor sorted out. 
The fax stalled this morning but it was supposed to try again. I'll check in the office later.
Thanks for your time,
[redacted]
 <image1.JPG>
You wouldn't believe what it looked like 2 weeks ago.Sent from my iPhone
On Jan 12, 2015, at 11:03 AM, [redacted] <[redacted]> wrote:
No problem, I did mention to Staci, I believe it was taken care of. I will check make everything is correct.
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com
----- Original Message -----
From: [redacted]
To: [redacted]
Sent: Monday, January 12, 2015 6:07 AM
Subject: Re: CTC Invoice and receipt
Good Morning,
I'll fax this signature over today at some point, I hope my tardiness hasn't   been an inconvenience.
As a side, did [redacted] ever share our conversation that the end of the year $250 discount needed to be refunded?
While I haven't checked the card I thought I might have gotten a notification.
Thank you and I hope all is well,
[redacted]Sent from my iPhoneOn Jan 2, 2015, at 12:20 PM, [redacted] <[redacted]> wrote:
Hi [redacted]
 
Attached is the invoice and receipt for the front end loader.  Please sign the Terms & Conditions and return to us by fax, email or mail.
Let me know if you have any questions.
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.www.compacttractorandcomponents.com

By sending you our correspondences, you can see that we did offer to help him with his loader, numerous times.  We offered to change our mount so that it fits on his non standard...

tractor.
His response to our offer to help, was to file a complaint with the Revdex.com.  Instead of accepting our help.
 
So yes, that is my response.
 
Thanks[redacted]CTC llc.[redacted]

We have never advertised our Front End Loaders dump at a 50 degree angle at full lift.  That would be almost dumping onto the front of the tractor it was installed on.  We do...

have a "stop" on the loader to prevent it from dumping at that angle and overextending the hydraulic cylinders, overextending could result in damage to the cylinder rod.  We did inform the customer of this.  His response was, that we was going to modify his loader to dump more, since it was made "incorrect" in his opinion.  The loader was made exactly like all of our loaders. 
 
Let me know if you need any other information.
 
Thanks[redacted]CTC llc.Ph.  [redacted]Fax. [redacted]Mon-Fri 8-4Pm CST.[redacted]

Review: This loader was and is still being advertised as having a 50 degree dump angle, and photos and videos used in advertising show this degree of dump angle. In fact, the dump angle on the loader I received is much closer to 10 degrees. This lack of dump angle results in the loader being unable to dump into the bed of my full size 3'4 ton Chevrolet truck. A task I planned to use this tool the majority of the time.Upon contacting CTC, I was told, after much dodging and dipping, that there was nothing wrong with the loader, and any problem must be with my tractor.Desired Settlement: I feel that I am due some kind of monetary compensation for this misinformation in advertising, and further, for my time and material for the correction of this defect in the finished product, as was delivered to me. I feel that fair compensation for this would be in the sum f $200.00.

Business

Response:

We have never advertised our Front End Loaders dump at a 50 degree angle at full lift. That would be almost dumping onto the front of the tractor it was installed on. We do have a "stop" on the loader to prevent it from dumping at that angle and overextending the hydraulic cylinders, overextending could result in damage to the cylinder rod. We did inform the customer of this. His response was, that we was going to modify his loader to dump more, since it was made "incorrect" in his opinion. The loader was made exactly like all of our loaders.

Review: Ordered and paid up front for a front end loader (FEL)for a John Deere Garden tractor. also ordered the optional shim kit.The loader cannot be installed on the tractor because of manufacturing problems. The lower mount was welded incorrectly. The boom sleeves that allow the mounting of the boom to the grill guard and the bucket were not line bored preventing the mounting pins from being inserted. The shim kit was sent separate. The kits instructions were incorrect destroying the factory relief spring as well as destroying the shims provided with the kit. Manufacturer refuses to accept responsibility for any of the manufacturing issues. Manufacturer refuses to accept return on shim kit despite providing instructions that damaged kit and tractor.Manufacturer is difficult to communicate with, defensive and lacks the skills to maintain any level of customer service resulting in a grievanceDesired Settlement: I have asked that Compact Tractor and Components refund me the cost of the shim kit as well as the cost of the spring that was damaged.I have also asked that I be reimbursed for the required repairs to the loader so that it can be mounted.

Business

Response:

By sending you our correspondences, you can see that we did offer to help him with his loader, numerous times. We offered to change our mount so that it fits on his non standard tractor.