Initial Business Response /* (1000, 5, 2017/04/17) */
Me *** originally purchsed a Pioneer radio with speakers, he returned a few days later with the product and said the speakers didnt sound good and he wanted a refund, I explained to him company policy prevents me from givng refunds, but he
could have store credit or do a exchangeWhen I examined the speakers I found that they were not installed correctly and had damaged the spekers where the did not work, I told him that I would go ahead and do the exchange even though the damage was not covered by manufacture warranty, he then picked out the Kenwood radio and I exchanged it for him( as the copy of the receipt he sent shows) When Mr *** contacted me a week after receiving the radio he did not tell me that it was defective, he stated that he did not like the radio and wanted a refund I once again explained the policy, I have spoke to Mr *** about the matter and he said he would bring the radio to me so I can test it, if it is bad it will be replaced immediatelyif he would have told me he thought it was defective this matter would have been handle the same day he calledThanks ***
Initial Business Response /* (1000, 5, 2017/04/17) */
Me *** originally purchsed a Pioneer radio with speakers, he returned a few days later with the product and said the speakers didnt sound good and he wanted a refund, I explained to him company policy prevents me from givng refunds, but he
could have store credit or do a exchangeWhen I examined the speakers I found that they were not installed correctly and had damaged the spekers where the did not work, I told him that I would go ahead and do the exchange even though the damage was not covered by manufacture warranty, he then picked out the Kenwood radio and I exchanged it for him( as the copy of the receipt he sent shows) When Mr *** contacted me a week after receiving the radio he did not tell me that it was defective, he stated that he did not like the radio and wanted a refund I once again explained the policy, I have spoke to Mr *** about the matter and he said he would bring the radio to me so I can test it, if it is bad it will be replaced immediatelyif he would have told me he thought it was defective this matter would have been handle the same day he calledThanks ***