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Refusal to write letter to lease company in regards to returned key fobs for trade in vehicle Traded in volvo lease car for new volvo lease car on 5/19/Since we went to view new cars with no intentions of buying, only had key fob with usUpon filling out new lease paperswas told to bring back other key when they were going to tint windowsThis appointment was on Friday May at 2:pmReturned Key fob to office where person (Christian) wasLeft on desk and told they would take care of it Weeks later I get the inspection report and a charge for missing key fobThis report was dated and timed May 25, at 10:am(Before return of key)The charge is $I Called the Volvo Car Financial Service Dept(the company that sent bill)Was told no problem, just have the Car Dealership (Volvo of Tampa) Fax a letter with my account number on their letter head stating we returned the keys Volvo of tampa refuses to do this, stating they don't re

My car experiences problems during accelerationThe car is under warranty but they have not fixed the issue During acceleration, the car makes ping/knock noises and then it loses power for a couple of secondsThe issue is intermittent but it happens several times per day The dealer has replaced the spark plugs in an effort to fix the issue but no luckThe dealer now says that the car is working as designed and will not look any further I ask that you look at this link where I have recorded on video/audio the issue here is the issue when it happensNotice, I never lift my foot from the accelerator but right after the noise, you hear the turbo blow off vale noise which at that point the car loses power [redacted] ( I looped this video for clarity ) AND [redacted] This video shows a accelerationAgain, this issue is intermittent [redacted] Car: Volvo VeDrive 4cyl engine - 48K miles

days after purchasing vehicle, requires an engine replacement in the amount of 19,Only 58,miles, Mercedes GL XXX XXXX Mercedes GL was purchased at Volvo of Tampa Bay on 12/2/in the amount of 36,with 51,milesAdvised all service was up to date and completed at Mercedes of Tampa Bay and service was just completed at 50,000.On 2/14/at 58,0000,vehicle stopped running with no warning, no lightsTaken to MB of Wesley Chapel and diagnosed with seized engineEngine replacement quoted at 19,Contacted Volvo with no help, David [redacted] the sales associate stated he was in contact with the owner and that Volvo would not be assisting in this repairSeller contact states sold "as is"Volvo miss represented this vehicle and should be liable for the repairs needed to get it back on the road and runningDuring my possession of the vehicle I did take it to MB of Wesley Chapel on 1/21/2015, for a check engine light which resulted in the diesel exhaust system

During regular maintenance Volvo suggested a repair for $A second opinion from a different dealership revealed nothing was wrong with my car Date: 06-04-18; Volvo XC60; R/O number: XXXXXXXX/ During regular maintenance Volvo suggested a repair for $after charge $for a factory maintenanceAs I always get repair suggestions from Volvo ranging between $and $I was very suspicious of suggested repair and declined the suggestionAfterwards I took my vehicle to a different high-end car dealership to have the repair suggestion verifiedThe second inspection revealed that nothing was wrong and no engine oil was leaking anywhere I am disgruntled and disgusted by how Volvo of Tampa treats loyal customers and commits fraud to themOf course this makes me suspicious of all the other car repairs which were suggested over the years and to which I willingly agreed as I trusted them and their suggestions Furthermore, I got charged for 3h work but my car wa

Non-compliance of temporary spare tire warranty IAW [redacted] Tires, paragraph 1, 2, 3, During an annual volvo vehicle inspection, volvo inspectors discovered that my "Temporary spare" (TS) was damaged I was told it needed to be replaced and that the price was $300.00.As this tire was the small TS, I was amazed that the price was so high, but I needed a spare tire So I purchased one, I also asked to see the TS and discovered the the thread was separating I had only used the tire once and was shocked to find it in this conditioned I then asked what is the warranty of the TS, I was told anywhere from 30-days I then called [redacted] , explained my problem and was told the same time period I then asked for a copy of their warranty, received it and discovered the following: "If a TS Tire becomes unserviceable from a condition other than those listed is Sect 3, during the first 1/32nd (0.8mm) of tread wear (whichever comes first), it [redacted] be replaced with a comparabl

I found a Genesis Coupe sticker price for $13,they [redacted] not honor they said the correct price is 16,990.It's on their website with that price On Sat Oct I found this Genesis Coupe sticker priced at $13,for [redacted] so I called them on today to confirm that I wanted to purchase the carThe salesperson Lyman said the price was XXXXX so we sent him a picture of the sticker price from their own website he said okWe asked him to send us more pictures of the car that when he came back and said they could not honor the price because their porter put the wrong price on the carI proceed to talk to the sales manager and he told me the same story and that they updated the website and that it take hrs for the updateBut my concern is why didn't they take the picture down and say on the website that this is a miscommunicationSo then I ask how much are you willing to reduce the car and he said he's not because the 16,is an aggressive price

Volvo XCelectrical issues that cause airbags to malfunction and power steering to go out
We purchased a new Volvo XCin August of from Volvo of TampaShortly thereafter an error message kept coming up intermittently about an "SRS Airbag" faultWe brought the vehicle in to be fixed at Volvo of Tampa and they supposedly fixed the issue after several days in the shopThe error message came back so we brought the vehicle in again to Volvo of TampaThis time they kept the vehicle for around weeksNow the "SRS Airbag" error message has come back on along with other error messages to include a parking brake error, pedestrian sensor error, and the power steering appears to stop workingVolvo has all these errors logged in their system and they are logged in the cars "computer." It is worrisome since it appears the airbags intermittently stop working which is obviously a safety concernI don't even feel comfortable bringing the car back to Volvo of Tampa because I don't feel

not honoring employee pricing
As I arrived to the dealership MrsA./internet sales manager was aware of the status, in which I was building the desire/vehicle on the web site At first they could not find that information, until I had requested it Second they tried to sell me a vehicle at MSRP pricing not employee pricing There owner had called me on the phone to explain my options, but clearly never once gave me the employee pricing benefit still trying to push the MSRP in which to all is a full sticker price During the conversation "the so called owner" revealed he was a manger

My car experiences problems during accelerationThe car is under warranty but they have not fixed the issue
During acceleration, the car makes ping/knock noises and then it loses power for a couple of secondsThe issue is intermittent but it happens several times per day
The dealer has replaced the spark plugs in an effort to fix the issue but no luckThe dealer now says that the car is working as designed and will not look any further
I ask that you look at this link where I have recorded on video/audio the issue
here is the issue when it happensNotice, I never lift my foot from the accelerator but right after the noise, you hear the turbo blow off vale noise which at that point the car loses power
*** ( I looped this video for clarity )
AND
***
This video shows a accelerationAgain, this issue is intermittent
***
Car: Volvo VeDrive 4cyl engine - 48K miles

Non-compliance of temporary spare tire warranty IAW *** Tires, paragraph 1, 2, 3,
During an annual volvo vehicle inspection, volvo inspectors discovered that my "Temporary spare" (TS) was damaged I was told it needed to be replaced and that the price was $300.00.As this tire was the small TS, I was amazed that the price was so high, but I needed a spare tire So I purchased one, I also asked to see the TS and discovered the the thread was separating I had only used the tire once and was shocked to find it in this conditioned I then asked what is the warranty of the TS, I was told anywhere from 30-days I then called ***, explained my problem and was told the same time period I then asked for a copy of their warranty, received it and discovered the following: "If a TS Tire becomes unserviceable from a condition other than those listed is Sect 3, during the first 1/32nd (0.8mm) of tread wear (whichever comes first), it *** be replaced with a comparabl

During regular maintenance Volvo suggested a repair for $A second opinion from a different dealership revealed nothing was wrong with my car
Date: 06-04-18; Volvo XC60; R/O number: XXXXXXXX/
During regular maintenance Volvo suggested a repair for $after charge $for a factory maintenanceAs I always get repair suggestions from Volvo ranging between $and $I was very suspicious of suggested repair and declined the suggestionAfterwards I took my vehicle to a different high-end car dealership to have the repair suggestion verifiedThe second inspection revealed that nothing was wrong and no engine oil was leaking anywhere
I am disgruntled and disgusted by how Volvo of Tampa treats loyal customers and commits fraud to themOf course this makes me suspicious of all the other car repairs which were suggested over the years and to which I willingly agreed as I trusted them and their suggestions
Furthermore, I got charged for 3h work but my car wa

I found a Genesis Coupe sticker price for $13,they *** not honor they said the correct price is 16,990.It's on their website with that price
On Sat Oct I found this Genesis Coupe sticker priced at $13,for *** so I called them on today to confirm that I wanted to purchase the carThe salesperson Lyman said the price was XXXXX so we sent him a picture of the sticker price from their own website he said okWe asked him to send us more pictures of the car that when he came back and said they could not honor the price because their porter put the wrong price on the carI proceed to talk to the sales manager and he told me the same story and that they updated the website and that it take hrs for the updateBut my concern is why didn't they take the picture down and say on the website that this is a miscommunicationSo then I ask how much are you willing to reduce the car and he said he's not because the 16,is an aggressive price

Volvo advertised a promo to test drive for $VISA gift cardI called and was advised to come in and they would honorI fulfilled my obligation
On Thursday, April I test drove the XCwith LaVance CollierI was informed that after I successfully test drove I met the test drive promo for the $VISA gift card
I'm now being told something completing differentThis only leads me to believe this is and misleading advertisingThis is certainly not appreciated when I fulfilled my end of the obligation

Refusal to write letter to lease company in regards to returned key fobs for trade in vehicle
Traded in volvo lease car for new volvo lease car on 5/19/Since we went to view new cars with no intentions of buying, only had key fob with usUpon filling out new lease paperswas told to bring back other key when they were going to tint windowsThis appointment was on Friday May at 2:pmReturned Key fob to office where person (Christian) wasLeft on desk and told they would take care of it
Weeks later I get the inspection report and a charge for missing key fobThis report was dated and timed May 25, at 10:am(Before return of key)The charge is $I Called the
Volvo Car Financial Service Dept(the company that sent bill)Was told no problem, just have the Car Dealership (Volvo of Tampa) Fax a letter with my account number on their letter head stating we returned the keys
Volvo of tampa refuses to do this, stating they don't re

days after purchasing vehicle, requires an engine replacement in the amount of 19,Only 58,miles, Mercedes GL XXX XXXX
Mercedes GL was purchased at Volvo of Tampa Bay on 12/2/in the amount of 36,with 51,milesAdvised all service was up to date and completed at Mercedes of Tampa Bay and service was just completed at 50,000.On 2/14/at 58,0000,vehicle stopped running with no warning, no lightsTaken to MB of Wesley Chapel and diagnosed with seized engineEngine replacement quoted at 19,Contacted Volvo with no help, David *** the sales associate stated he was in contact with the owner and that Volvo would not be assisting in this repairSeller contact states sold "as is"Volvo miss represented this vehicle and should be liable for the repairs needed to get it back on the road and runningDuring my possession of the vehicle I did take it to MB of Wesley Chapel on 1/21/2015, for a check engine light which resulted in the diesel exhaust system