Computer Renaissance

THE WORST! we dropped off a laptop as it would not connect to the wifi on 02/the motherboard was supposedly CORRUPT! [redacted] the wiped the computer, sent it back with NOTHING ON IT!!!!!! and charged us $180.00!!!!!!! when all it was it happened to be the wifi button that they FINALLY told us about 03/12/2014, was of! THEY WIPED THE COMPUTER COMPLETELY! FOR NOTHING!!!!!!!!

In regards to the letter received from Mrs [redacted] : prior to this notice Budget has had no contacted with Mrs [redacted] in the past 21/yearsBudget had a contract agreement of $11,and only received a total of $6,As the work commenced Mrs [redacted] was not able to meet payments as scheduledBudget started the project and completed work that equaled amount receivedPer Mrs [redacted] ’s direction due to the lack of funds the project was not continuedWe made contact with Mrs [redacted] and are attempting to resolve the misunderstanding

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I find a number of statements made in this response to be inaccurateStatement #1: The call I received from Dan H [redacted] on June 8th is logged on my phone at 7:42am, not 7:am as claimedDan attempted to dispute my claim that he needed to rush off the phone with me to dispatch his technician to my house by saying that we spoke at 7:00am and his technicians do not leave for jobs until 8:00amHowever, I was at the dentist when the call came in at 7:42am and Dan left a voicemailMy phone logs my return call to Dan at 7:52am which supports my claim that my initial conversation with Dan was very brief as he said he needed to hurry off the phone to dispatch the technicianThe only thing I asked Dan or the technician to do was to tell me if the repairs to fix the problem would be covered under warrantyI did not authorize any repairs or approve any estimate for serviceStatement #2: Dan H [redacted] cannot assume that I knew I would be billed at the time when we ended our first phone conversationThe only way that he could assumed that I knew I would be billed is if he told me what I would be billed for, and as we both agree, at no time during this conversation did Dan tell me that I would be billed at minimum a $trip chargeIf he had told me that, I would have told him to not send a technicianI am not sure if this charge is because we are "an hour away" from their shop and outside their service area, but we were never told that [redacted] maps shows our home as being miles/minutes away from their shop; I am unsure of where Dan is getting the one hour Dan stated that he assumed that I was aware of their rates because we have dealt with them in the past but the only dealing we had with them was the FREE estimate we received for the unit and the installation of the unit, and during neither visit were we charged a $trip feeStatement #3: When the technician determined that he was not able to find the leak or prepare an estimate for repairs, it is my opinion that he should have received my authorization for doing the "Glow Stick" testI never told Dan, nor the technician, that they were authorized to do whatever tests or repairs necessary at whatever expense necessaryI cannot write blank checks for companies to fill in whatever amount they see fit for serviceTo me, it is just common sense and good business practice to tell a customer the charge for a service & receive authorization before performing the serviceAt no time did I ever say to do whatever was necessary to fix the unit, as I explained to Dan that another company had already performed a temporary fix and the unit was working at the timeAll I ever wanted was to know what the charges WOULD be for a permanent fixStatement #4: I have yet to receive an estimate for service from Lycoming Heating Company, be it free or billedI have also not received a 'diagnosis' from Lycoming Heating Company so I do not understand why I am being billed for an estimate/diagnosisStatement #5: I agreed to pay for the technicians time & the test he ran while at my property because, as I stated before, I a) thought that I was showing good faith and doing my part to find a resolution for this apparent misunderstanding and b) because, as I told Dan, I understand that the company has to pay the technician for his time and because they used their testing materials on my unit, which I assume I cannot return at this timeI sought to amicably resolve this issue; I did not wish to take it to this level but Lycoming Heating Company/Dan H [redacted] is clearly unwilling to find a resolutionI could have clarified fees with Dan before our initial phone conversation ended, but based on what I asked for and how he responded I was under the impression that I would receive at least a verbal if not written estimate before charges were incurred, so I will accept my share of the misunderstandingHowever, I strongly feel that it was Lycoming Heating Companies obligation to inform me of charges for services & receive authorization before performing themAllowing companies to show up at a residence and do whatever they want without permission and bill whatever they want without authorization or notice is just awful, awful business practice that I cannot imagine the Revdex.com would supportStatement #6: I 100% deny ever asking the technician how I will be billedHe presented me w/ a blank form from Lycoming without a single thing written on it to signIt was not a bill, it had no charges listedI was under the impression when he left that there was nothing dueConclusion & thoughts: Why did I offer to pay for a portion of the bill? I believe I answer that previously, but I will reiterate that I am trying to be reasonable and accept some portion of the misunderstanding, while I do feel the majority of the misunderstanding falls on Lycoming Heating CompanyIt appears to me that one side of this dispute is trying to be reasonable and to find a resolution while the other is notI don't believe that I said that the unit was installed in 2014, but that the initial problem w/ it's operation began in I will go back and review my initial complaint to verify; if that was an error in statement on my part I apologize for thatOther than (potentially) that statement, I did not make any statements in my complaint against this company and feel completely disrespected to have been accused of just trying to get out of a billIf we had received an estimate, authorized services and our unit was repaired to our satisfaction, I assure you & anyone reading this that I would not have taken this time away from my two children to haggle over $But I cannot allow $to be take away from my children and my family because of poor business practices or because I feel we have been taken advantage ofMy second phone conversation with Dan H [redacted] (following the visit to our home) was a very unpleasant oneI contacted him to discuss the issue and find a solution; it appeared to me that he was neither willing to listen to my side of the dispute, nor find a solutionI found him to be unprofessional and rudeWhen he threatened to send the bill to collections in days, I said that I wanted to see what resolution we could find via the Revdex.com and then would make the decision on sending paymentI feel this is a situation where a customer does not have much power and will be taken advantage of, but at least this complaint will be on record so that others may know who they may be entering into business with before contracting with Lycoming Heating CompanyRegards, [redacted]

Budget Construction had a contract with Mr.s *** for a roof that project was completed and due to an existing problem they have with brick work that requires tuck-pointing water/yellow spots are an issue we will assist Mrs*** with the tuck-pointing at NO additional cost to make her
happy but the problem is completely unrelated to the project we were contracted to do this was a miss-understanding on behalf of both the customer and Budget

Dear Revdex.com,In response to complaint # ***, I will address each issue separate as this complaint is and has no merit other than an attempt to not pay a bill.Issue 1) First Contact: When I called this customer back it was in fact 7:00am, however the short conversation they speak of is untrue
as my technicians do NOT arrive at the shop until 8:00amIn this discussion was told that the other Company told her it had a leak and it may be under warranty, explained that ONLY parts are covered under warranty and labor was NOTShe then asked if we could come repair the unit, I said we had to locate the leak first and that could send a tech out to leak check and repair the unitShe agreed and I got off the phoneAt NO time when I explained labor was NOT covered did she ask our rates, but she knew she would be billed.issue 2) Technician work: My Technician arrived and preformed a leak check using an electronic refrigerant "sniffer"He found no leakHe then ran the system and found it to be ok on charge by testing the systems performanceHe then added a "Glow Stick" UV leak detector that would show any leaks if they happen from this point forwardNONE of what he did is under warranty so it is billableHer complaint that we did not fix anything is correct however we did perform the act she wanted (a leak check) and prepared the system for future leak checksSo services rendered are billable as instructed on the phone.issue 3) The Follow up call: Upon receiving the bill she called to say she thought it was a free estimate and that we did not fix anything, however she would pay the labor and for the glow stick, but not our trip feeI explained that we do not do "free estimates" for service and that I had explained she would be billed for the call on our last conversationShe then said she did not feel she had to pay for it because we never told her how much it would cost; again explained I had no idea as I did not know what we were dealing with at the time of our first conversationShe again said she did not want to pay for the Trip fee as she felt it was freeI was not open to removing the fee as it is a valid charge and the fact she did not ask our rates is not me hiding fees, if she had asked would have told herI assumed that because she had dealt with us in the past, she knew the ratesAs for the "threat" of collections that too is our policyI did explain that in days of it being unpaid we would follow policy.Conclusion and thoughts: Why if you thought it was free would you offer to pay for part of it? And if nothing was done why would you offer to pay for part of it? Her home is hour from our shop and that is why we do a trip fee to cover vehicle expensesThe rates we charged are the rates we charge everyone and we did explain labor was NOT included and she would be billedShe even asked the tech"Do I pay you" he explained we would send a billLastly the system was installed in not as stated, and the Techs do not even arrive at the shop until 8:am not the little after 7:00am she states, So the facts she stated are not trueWhen I did not lower her bill she threatened me with contacting the Revdex.com if I did not lower itI feel this is nothing more than a tactic to get out of paying a bill.Thank You,Dan HService/Office Manager

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: Donald ***-Owner
Contact Phone: ***
Contact Email: [email protected]
When we got the letter from Ms*** we were amazed about what she saidWe were very upset and couldn't believe
thisWe reprimanded the carpenters and told them to call Ms*** to apologizeAt that particular time the owner of the company got very sick with the shingles and was going to call Ms*** once he returned back to workThe owner spoke with Ms*** on Monday 8-24-He apologized and told her our regrets and whatever we can do to make her happy we would doWe also had the carpenter apologize to herWe feel that we conversed with Ms*** and came to an amicable agreement

Dear Revdex.com,In response to complaint # ***, will address what was found, as this complaint is and has no merit other than an attempt to re-direct personal fault.When we were first in contact with *** *** (1/31/2017) it was to address the lack of yearly maintenance on his aging system
The system was installed on: 4/18/In that time he had done NO maintenance so we were calling people to get them back on track.We sent our Technicians Tom W*** & Joe Z*** out to service the equipment on 2/10/All went smooth, customer paid all was OKThen on 5/24/we were called saying the unit was leakingJoe went out and found that an air diverter was out of alignment and adjusted it back into positionHe assumed he had bumped it when cleaning the unitThere was no charge for this as we thought it was done during cleaning.Then on 6/13/*** *** called saying he "keeps calling Joe and he won't pick up"I asked him how he got Joe's cell number and he said caller ID (Joe had called on his way last time)I asked what was going on and he explained he had tried taking the cover off the other unit and it now was leaking and he needed Joe to tell him how to take it apartI told him DO NOT take it apart I could send Joe out, *** *** explained he "does NOT trust people to do things right so Joe needs to tell him how to take it apart"Again told him not to take it apartAt this point Joe came in the shop, I explained what was going on and he said the customer had said he had the cover off the other one as wellJoe got on the phone and explained DO NOT take it apart he would come out*** *** refused and said he would take care of it.On 6/19/*** *** called and said it's leaking really badly now and he needs us to come outJoe went out on 6/26/and took pictures of how he found the wall unit in pieces*** *** indeed did take it apart and Joe took pictures of the drain stem snapped offJoe explained that due to *** *** being in the unit he could no longer work on it (as is our policy for customers who tinker with their Systems)I also sent him a bill explaining that we no longer are a dealer for *** and we will not be working on his units as he was in them and as to not be combative I explained we can no longer get parts.*** *** then called on 6/30/and said we have old units we need to take the part from one and fix his unitI explained to him we do not keep old units and parts, he then exploded and said Joe told him we have old units and could take parts out of them to fix his unit*** *** then began to tell me that he "investigated" what happened and he can prove to everyone how Joe broke the systemI explained that this is why we all told him NOT to take the unit apart, because I have no way of knowing who broke itHe then said he would call every branch of law enforcement and prove through his investigation that we did it and anyone can clearly see it was usAt this point is when I explained we would no longer work with him and he needed to find someone else to take care of the equipmentHe then threatened me and asked for an ownerI told him one would call him back if they found merit in his story.Later, when spoke to Joe about this he said "NO, told him we don't have old stuff and he kept insisting we did.” I also spoke with the owners at the same time and Dave M*** said that we are done with this guy and he was not calling him back as *** *** was in the unit and that's that.Lastly we received the letter from you.Conclusion and thoughts: we feel he broke it and wants us to pay for itThe unit is out of warranty and he was working on it himselfWe have no way to know what he did to it, what we do know is when he called for the first leak on the other unit this one was NOT leakingAnd after he was in it, it wasWe are NO longer involved with this customer and we wish him the best of luck finding a company to service his needs.Thank You,Dan HService/Office Manager

Dear Revdex.com,in response to complaint ft [redacted], I will address this complaint as it is false and has no merit other than  an attempt to not pay a bill.First Contact: [redacted] called and stated his thermostat that he tried to install himself was not working explained we were very busy...

but I would try to get him in. disclosed our rates and the time they covered. I explained that our Trip and Diagnosis fee was $115.00 for up to the first% hour. He stated that's fire no problem. I have this recorded and will send it to you as a MP3 if need be. It does disclose that the Call may be recorded so it is legal.My tech arrived and looked at the thermostat and explained that we do NOT work on [redacted] thermostats. [redacted] asked "Can't you do anything?" Tom, my tech, said that he got the furnace running only because we were charging a trip fee and it includes the first 4 hour. He got the heat working and left the air unhooked because the 2 together were causing the issue, So we helped [redacted] out, ever though we could have billed the same fee and left. Torn explained it was a COD as did on the phone and [redacted] said he wanted to call in with a credit card. Tom allowed this as well. [redacted] never called.The next day I got a call from some guy asking me to lower the bill for [redacted]. When said "No this is our rate and [redacted] agreed to it", the man got very snotty with me and began to strong arm me into lowering the bill. He stated that he feels [redacted] should pay a trip fee but not labor, l explained that's all we are billing and he owes us the money. Then I get this letter from you, this is an attempt to use your service to get out of paying a bill that was agreed to.Please Email me at: [email protected] so I can send you audio file of the call.Thank You,Dan H[redacted] Service/Office Manager

In regards to the letter received from Mrs. [redacted]: prior to this notice Budget has had no contacted with Mrs. [redacted] in the past 21/2 years. Budget had a contract agreement of $11,500 and only received a total of $6,000. As the work commenced Mrs. [redacted] was not able to meet payments...

as scheduled. Budget started the project and completed work that equaled amount received. Per Mrs. [redacted]’s direction due to the lack of funds the project was not continued. We made contact with Mrs. [redacted] and are attempting to resolve the misunderstanding.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I find a number of statements made in this response to be inaccurate. Statement #1: The call I received from Dan H[redacted] on June 8th is logged on my phone at 7:42am, not 7:00 am as claimed. Dan attempted to dispute my claim that he needed to rush off the phone with me to dispatch his technician to my house by saying that we spoke at 7:00am and his technicians do not leave for jobs until 8:00am. However, I was at the dentist when the call came in at 7:42am and Dan left a voicemail. My phone logs my return call to Dan at 7:52am which supports my claim that my initial conversation with Dan was very brief as he said he needed to hurry off the phone to dispatch the technician. The only thing I asked Dan or the technician to do was to tell me if the repairs to fix the problem would be covered under warranty. I did not authorize any repairs or approve any estimate for service. Statement #2: Dan H[redacted] cannot assume that I knew I would be billed at the time when we ended our first phone conversation. The only way that he could assumed that I knew I would be billed is if he told me what I would be billed for, and as we both agree, at no time during this conversation did Dan tell me that I would be billed at minimum a $115 trip charge. If he had told me that, I would have told him to not send a technician. I am not sure if this charge is because we are "an hour away" from their shop and outside their service area, but we were never told that. [redacted] maps shows our home as being 23.2 miles/29 minutes away from their shop; I am unsure of where Dan is getting the one hour.  Dan stated that he assumed that I was aware of their rates because we have dealt with them in the past but the only dealing we had with them was the FREE estimate we received for the unit and the installation of the unit, and during neither visit were we charged a $115 trip fee. Statement #3: When the technician determined that he was not able to find the leak or prepare an estimate for repairs, it is my opinion that he should have received my authorization for doing the "Glow Stick" test. I never told Dan, nor the technician, that they were authorized to do whatever tests or repairs necessary at whatever expense necessary. I cannot write blank checks for companies to fill in whatever amount they see fit for service. To me, it is just common sense and good business practice to tell a customer the charge for a service & receive authorization before performing the service. At no time did I ever say to do whatever was necessary to fix the unit, as I explained to Dan that another company had already performed a temporary fix and the unit was working at the time. All I ever wanted was to know what the charges WOULD be for a permanent fix. Statement #4: I have yet to receive an estimate for service from Lycoming Heating Company, be it free or billed. I have also not received a 'diagnosis' from Lycoming Heating Company so I do not understand why I am being billed for an estimate/diagnosis. Statement #5:  I agreed to pay for the technicians time & the test he ran while at my property because, as I stated before, I a) thought that I was showing good faith and doing my part to find a resolution for this apparent misunderstanding and b) because, as I told Dan, I understand that the company has to pay the technician for his time and because they used their testing materials on my unit, which I assume I cannot return at this time. I sought to amicably resolve this issue; I did not wish to take it to this level but Lycoming Heating Company/Dan H[redacted] is clearly unwilling to find a resolution. I could have clarified fees with Dan before our initial phone conversation ended, but based on what I asked for and how he responded I was under the impression that I would receive at least a verbal if not written estimate before charges were incurred, so I will accept my share of the misunderstanding. However, I strongly feel that it was Lycoming Heating Companies obligation to inform me of charges for services & receive authorization before performing them. Allowing companies to show up at a residence and do whatever they want without permission and bill whatever they want without authorization or notice is just awful, awful business practice that I cannot imagine the Revdex.com would support. Statement #6: I 100% deny ever asking the technician how I will be billed. He presented me w/ a blank form from Lycoming without a single thing written on it to sign. It was not a bill, it had no charges listed. I was under the impression when he left that there was nothing due. Conclusion & thoughts: Why did I offer to pay for a portion of the bill? I believe I answer that previously, but I will reiterate that I am trying to be reasonable and accept some portion of the misunderstanding, while I do feel the majority of the misunderstanding falls on Lycoming Heating Company. It appears to me that one side of this dispute is trying to be reasonable and to find a resolution while the other is not. I don't believe that I said that the unit was installed in 2014, but that the initial problem w/ it's operation began in 2014. I will go back and review my initial complaint to verify; if that was an error in statement on my part I apologize for that. Other than (potentially) that statement, I did not make any false statements in my complaint against this company and feel completely disrespected to have been accused of just trying to get out of a bill. If we had received an estimate, authorized services and our unit was repaired to our satisfaction, I assure you & anyone reading this that I would not have taken this time away from my two children to haggle over $115. But I cannot allow $115 to be take away from my children and my family because of poor business practices or because I feel we have been taken advantage of. My second phone conversation with Dan H[redacted] (following the visit to our home) was a very unpleasant one. I contacted him to discuss the issue and find a solution; it appeared to me that he was neither willing to listen to my side of the dispute, nor find a solution. I found him to be unprofessional and rude. When he threatened to send the bill to collections in 30 days, I said that I wanted to see what resolution we could find via the Revdex.com and then would make the decision on sending payment. I feel this is a situation where a customer does not have much power and will be taken advantage of, but at least this complaint will be on record so that others may know who they may be entering into business with before contracting with Lycoming Heating Company. Regards,
[redacted]

The owner of Budget Construction Donald [redacted] met with Mrs. [redacted] and they both agreed that this was a total misunderstanding both Mrs. [redacted] and Mr. [redacted] are completely satisfied with the outcome.

Complaint: [redacted]
I am rejecting this response because:I did meet with Mr[redacted] on Tuesday of last week. We  discussed the original work to be performed and cleared up the misunderstanding regarding the work that needs to be completed. At this time I am reluctant to have the Revdex.com to close my claim until the financial agreement between Mr[redacted] and myself has been finalized. We both agreed that we will meet Wednesday, May 11, 2016. I will be willing to close my complaint once the financial obligation has been met.
Sincerely,
[redacted]

THE WORST! we dropped off a laptop as it would not connect to the wifi on 02/20. the motherboard was supposedly CORRUPT! [redacted] the wiped the computer, sent it back with NOTHING ON IT!!!!!! and charged us $180.00!!!!!!! when all it was it happened to be the wifi button that they FINALLY told us about 03/12/2014, was of!

THEY WIPED THE COMPUTER COMPLETELY! FOR NOTHING!!!!!!!!