Condor Capital Corp

We have received a copy of the complaint that you have provided to the Better Business BureauFirst and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loanUpon review of your complaint it is our understanding your vehicle was repossessed after you had paid the payoff amount given by one of our representativesSubsequent to reviewing your account, we were able to locate the call between yourself and one of our representatives on 2/1/During this call, you requested a payoff amount that of which was for $1,Per the conversation, this amount was to be respected for a period of days and was also explained the importance of making this payment as soon as possibleThe representative also stated how making the payment through [redacted] or [redacted] would reflect on your account sooner rather than making the payment by checkIf payment was to be made by check, payment would have to be made no later than February 9" in order for it to post on your account and have the day period respectedPer your request, account was noted that you would be making the payoff amount no later than the 9" with your checking accountPer our notes, we received a call from you on February 11" in which you made this payment via checkHowever, since the check would take an additional 2–days for it to post to your account and was not made within the time frame given, the payoff day period had expired and we were no longer able to withdraw the funds due to the delinquency of your account as explained by our representative on 2/1/Please be informed that prior to the repossession of your vehicle, your account was days past due with a past due balance of $2,We ask that you contact our offices at your earliest convenience to better assist you in this matterShould you have any questions, please feel free to contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM and on Saturday from 7:AM to 12:PM (Pacific Standard Time)You may also speak directly with our Complaint Resolution Specialist [redacted] She is a member of our Complaint Resolution Department and has been made aware of your correspondenceWe appreciate your business and look forward to coming to an understanding with you soon

Dear [redacted] , Our office has received your recent correspondence from the Revdex.com (Revdex.com) on 1/9/2018, requesting proof of the chargeback on your February of payment.For your records, see the attached notification we received in June of regarding your February of payment’s chargeback.Please note that your account is currently days past due in the amount of $Also note, this balance will continue to accrue interest until it is paid offIf you would like to update your contact information or make a payment our offices can be reached at 888-986-8128; Monday-Friday from 6:00AM-7:PM (PST) and Saturdays from 7:00AM-12:00PM (PST).Sincerely,Customer ServiceCondor Securitization Trust

Ever since I got wind that the parent company Condor Capital was under legal action for subprime lending I have been paying over at least $each month to shorten my loanIt has not been doing much according to the balance when I tried to buy a new vehicleWhen I was sent the letter to join the class action suit against them I declined, because I pay on time and over so I never thought I would be a victim of theirsMarch 2016, I received a letter stating my loan with Condor Capital was being transitioned to Condor Securitization Trust and nothing would be changing except to whom I made my payments toI updated the address through my bank account, 2nd time I had to change the company's address in yearsI make my payments through my bank account so that I can have independent record outside of the company'sThank goodness that I do, because July my car was repossessed after my first time being truly late on my paymentsWithin this time I did not received any calls with voicemail or actual mailIt wasn't until after my repossession that I noticed, while frantically looking for a bill for contact info, that I had not received a bill since March I go through the entire ordeal, owing $for current payment, "past due" payment and late charges plus $repo fees and storage fees of $per day (Condor delayed that process for two days with their terrible customer service and poor file handling)I get my car back and notice the hood is liftedAt first I blame the dealership because the reason why I was late on my first payment was getting an electrical issue with my rear lights addressed which cost me $$$ for diagnosisI go to a job interview with the insurance company that I work for, and co-worker asked to look my car over after noticing the hoodHe said it looked like I hit something so he took it back and looked more closelyHe told me it looked like someone hitched your car up by the core supportI think I flat lined for seconds, the tow company that repossessed my car damaged my core support and radiator supportNow I have to find a way, through my attorney and insurance company, to hold Condor and the tow company responsible for the damage that they have done to me and my vehicleBy the way I have not received a bill since my repossession, coincidence, I don't think so

[redacted] *** [redacted] [redacted] Dear [redacted] , We have received a copy of the complaint provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to address your concerns regarding the handling of your auto loan Upon review of your complaint, it is our understanding you are experiencing challenges making electronic payments to your Condor Securitization Trust accountOur records also indicate the returned payments were not caused by insufficient funds, rather, the account number entered was one digit off from previous successful payments In order to better assist you with your account, and process payments with a dedicated service representative please feel free to contact our office at 888-986-Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time) Sincerely, Complaint Resolution Department Condor Securitization Trust

[redacted] Dear [redacted] , We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loanUpon review of your complaint details it is our understanding that you expressed concern about the information provided to you regarding your accountPer our notes, it appears that you called in on 5/18/with concern over your accountAs of that date, you were informed that you were days past due and that your account was already delinquent causing your vehicle to be at risk for repossessionThe representative you spoke with helped you understand how the more payments you send in the quicker you can get your account current, however there was never a guarantee stated that making a payment of $would insure that your vehicle was safe from repossessionThe representative you spoke with did so kindly inform you of suchAgain we apologize if you feel that your auto loan has been mishandledShould you have additional questions, please feel free to contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time)We appreciate your business and look forward to coming to an understanding with you soon

We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loan.Upon review of your complaint it is our understanding you express a concern in regards to the distribution of your payments.Subsequent to reviewing your account, we have located the payments mentioned in your complaintAfter receiving documentation from you concerning your payments, changes were made accordingly as explained by our representativesPlease be informed that although you paid a higher amount than that of your regular payment, this is to be applied appropriately in order to maintain your account currentPer your payment history, there has been an inconsistency in the amount and months paid that of which caused your account to fall behindThe last payment we received from you on 4/20/for the amount of $was applied to part of February and part of March, leaving a remainder balance of $Enclosed is a copy of your full payment history.Per your contract terms, we may apply each payment to the earned and unpaid part of the finance charge, the unpaid part of the amount financed and to any other amounts you owe in that orderBe informed that your monthly payments are to be made on the 19th of every month for the amount of $starting 11/19/and as a result, your account is subject to late charges if terms are brokenAs of today, your account is days past due with a past due balance of $which includes the months of April, remainder of March, and any late fees associated with suchWe ask that you contact our offices to better assist you in bringing your account current.We can assure you that your account has been managed accordingly and all payments have been applied appropriately.Should you have additional questions, please feel free to contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time).You may also speak directly with Complaint Resolution Specialist [redacted] She is a member of our Complaint Resolution Department and has been made aware of your correspondenceWe appreciate your business and look forward to coming to an understanding with you soon.Sincerely, Complaint Resolution Department Condor Securitization Trust

We got behind on our car payments due to being out of work because of health issuesOur vehicle was repossessed on 02/12/We made contact with Condor that evening to find out how much it would be to bring the account currentwe were informed that the offices would be closed over the weekend, however we were not informed they would be closed Monday 02/15/for Presidents day We made the full payment (including March payment, even though payment is not due until March 29) at 12:PM (CST) and followed all the instructions we were given only to be informed after sending them $that it could take 48-business hours for payment to post due to Western Union policiesWe immediately contacted Western Union and we told that the payment had been sent and received within minutes of the transaction After multiple calls every 2-hours over four days the vehicle was finally releasedAfter making an appointment to recover our vehicle, upon arriving at the impound lot we were informed that Condor did not honor our request to have a "Redemption Hold Order" placed on our vehicle and it had been sent to auction All in all we were without our vehicle for over days, were lied to repeatedly, deliberately misled, both my fiancee were spoken too in a rude and condescending mannerI have never experienced such horrible customer service from anywhere

We have received a copy of the complaint that you have provided to Revdex.comFirst and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Capital Corporation.Upon review of your complaint it is our understanding erroneously information might have been given by our representatives regarding your account.Please be informed that our offices relocated to San Diego on September 9, On that day, a welcome packet was mailed to you to the address on fileIn this packet, our new remittance address, phone number, email address, web portal, etcwere all included for your knowledgeWe have attached an additional copy for your recordsYou also state in your complaint of a letter you received on January 27, stating your account was days past duePer our notes, monthly account statements had been mailed to you starting September 2015; Enclosed is a copy of the first billing that was sent to you.Per your complaint details, you mention a letter from February 3" that of which gives a past due amount of $1,Subsequent to investigating your account, this letter was not mailed on February 3" as statedWe have attached the original copy of this letter that of which was mailed on 12/26/2015.As of January when you received the past due letter, your account was in fact days past duePrior to the payment you made for the amount of $1,000, the last payment we had received from you was on 6/26/After reviewing your payment history thoroughly, we noted an inconsistency in your paymentsPlease be aware that for any unpaid billing, the next payment received from you will automatically be applied to that previous missed paymentFor every missed payment, your account is subject to additional fees and interest accruals as stated in your loan contractWe have attached your full payment history which shows a breakdown of your payments.Due to the prolonged past due days, your account was repo initiated on 1/11/since we had not heard from youDuring this period, you must bring your account current and any past due amount must be paid in full .Per our notes, we received a call from you on 2/3/in which you requested to make a payment of $1,500; however, due to our policies, we were only able to process a $1,payment viacredit cardSince your account had been placed on repo initiated status, the full past due amount could only be accepted via certified funds or western unionWe apologize for any unclear information our representatives may have given you but no credit card payment should have been accepted which iswhere the issue originated.Prior to your payment on 2/3/2016, a new account statement was mailed to you on 1/27/in which the new past due balance was $2,and your total amount due was $2,With that being said, your new past due balance after your payment was of $1,218.17; enclosed is a copy of this Statement.A western union payment was received on 2/5/for the amount of $1,that of which covered all past due amountsWe can assure youthere were no additional charges on your accountAs of today, your account is current with an upcoming billing due on 3/15/2016.Should you have additional questions, please feel free to contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time).You may also speak directly with our Complaint Resolution Specialist [redacted] She is a member of our Complaint Resolution Department and has been made aware of your correspondenceWe appreciate your business and look forward to coming to an understanding with you soon.Sincerely, Complaint Resolution Department Condor Capital Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 2, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have been fighting with this company since they switched over to California Them stating I'm behind on payments, I have not been behind They blocked me from their website to make payments, I made a payment and they did not take it from my account They told me I had to pay them through western union I've made two western union payments within the last two days Condor told me I was fine Now I received a letter in the mail today stating they changed to Condor Securitization Trust and I owe one payment and they sent someone out tonight and repo'd my car The guy would not tell me any information of where my car was going I am so fed up with this company someone has to do something about them scamming people

Dear [redacted] ***,We have received a copy of the complaint provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by [redacted] ***We take all customer complaints very seriously and we thank you for the opportunity to address your concerns.Upon review of your complaint, it is our understanding that you feel your vehicle was unjustly repossessed after verbal promises against repossession were madeUpon review of our call history, we cannot agree with this claim.Conversations on 9/19/16, both before and after your $payment was received, and another call on 9/20/2016, all confirm the full amount past due must be paid, and the account brought current, to avoid vehicle repossessionThis was clarified again in a call on 9/22/16.A second conversation on 9/22/confirms that the request for a Repo Hold was denied during the call; As a result, a return call was not scheduled.Certified funds require 24-hours for processingReleasing a vehicle with the repossession agency can take between and days depending on when the agency is notifiedFor any miscommunication regarding these processing windows, we sincerely apologizeThey allow for correct processing and documentation, assuring the mutual benefit of accuracy, to borrower, lender and agency alike.We would like to congratulate you on bringing the account current to date! Your next monthly payment of $is due on or before 10/14/Unfortunately, as the costs associated with repossession were a direct result of the known account deficiency, they are not able to be waived or credited.If you have any further questions, one of our helpful Loan Advisors would be glad to review the account live with you, or help process future paymentsWe can be reached at [redacted] ; Monday-Friday from 6:00AM-7:00PM (PST), and Saturdays from 7:00A- 12:00PM (PST)

We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization Trust.Upon review of your complaint details it is our understanding you are disputing the repossession of your vehicle.Due to the status of your account and because your auto loan was not reaffirmed during your bankruptcy case, your personal liability on the loan received a discharge at the conclusion of your caseTherefore we are required to take certain steps to make sure we do not violate the terms of your court’s discharge orderAccordingly, we discontinued sending periodic billing statements, terminated all automatic payments, and suspended your access to the web payment portal.Please be informed that we are in our legal rights to collect our collateral at any time the account is at default.Should you have any questions, please feel free to contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I understand the business of collections, I do not wish to be called 2-times a day by different callers when I provide information to the first caller as to when I will make payment In addition, I continue to receive calls AFTER I have paidThis JUST happened!!!! I made a payment on Friday, 9/and on Monday, 9/I received a call asking for past due paymentI explained to the caller that I had just made a payment and that my next payment is not due until 10/ At that time is when he went into my account records, verified the info in the system, apologized and hung up If you call me and I tell you that you will get payment by the 25th, and that I am willing to pay the late fees, the info should be noted on the account and I should not be continually harassed, especially by multiple callers! I do not wish to be called until such a time when the amount due lapses beyond days! My payments are due on the 3rd, I have a day grace period which gives me until 10/and I pay by the 25thBeing less than days past dues does not necessitate 2-calls a day IN ADDITION to the text messages I get from this companyt's absolutely ridiculous and a poor way to do business Also keep in mind that my original financing was NOT with this company, it was with Condor Capital who was very understanding of my situationUnfortunately, they were sued out of business and this stupid as collection company took over and now the calls don't stop because they are simply that, a debt collectorPlease stop harassing me!!! Regards, [redacted]

We have reviewed your feedback to our previous response and have provided you with additional details for your review

Dear [redacted] ***, We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to address your concerns regarding the handling of your auto loan Upon review of your complaint, it is our understanding that you are concerned about the repossession of your vehicle despite your previous payments to the accountWe would like to confirm the recent $payments referenced, all applied to this accountIt appears that we have received the majority of your payments more than days past your due date, thereby consistently incurring unpaid late feesThe accrued delinquencies resulted in the repossession of your vehicleFor your convenience, we have attached a copy of your payment history for your records, reflecting your account first fell behind in March of Should you have additional questions, please feel free to contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time) Sincerely, Complaint Resolution Department Condor Securitization Trust

[redacted] *** [redacted] [redacted] Dear [redacted] , We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loan Upon review of your complaint details received on 6/23/16, it is our understanding that you are concerned with the handling of your account After a thorough investigation, it has been determined that the reason for our previous actions were a result of the co-buyer who was involved in a previous bankruptcy case We have corrected that error and have updated the account accordingly to reflect that you did not take part in said bankruptcy case Per our notes, we have determined you called in for a day payoff quote on 6/21/16; the payoff quote provided to you is good through 7/21/for the amount of $10,Again we apologize if you feel that your auto loan has been mishandled, we would like to assure you that we will take any steps necessary to bring closure to your uncertainty and resolve your concerns so that you may have peace of mind with respect to the financing of your auto In order to better assist you with your account we ask that you please contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time) Sincerely, Complaint Resolution Department Condor Securitization Trust

Dear [redacted] , We have received a copy of the complaint submitted to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization TrustWe take all consumer complaints very seriously and appreciate the opportunity to address your concernsUpon review of your complaint, it is our understanding that you feel insufficiently notified of the account delinquency, and consequently, that your vehicle was wrongly repossessedWe understand you are seeking both documentation, and the return of your vehicle.Upon reviewing your account, we see the balance has been paid, as of 10/22/2016, and as a result, the vehicle released to your possessionWe offer our sincere congratulations on bringing your account currentThe documents you requested have been included with this response for your records, and include a copy of your contract, payment history, and notifications sent regarding the delinquency.Regarding the claim of insufficient notification, our records indicate that in the six months leading up to vehicle repossession, you were sent mailed statements, mailed late notices, and numerous text messages and unanswered phone calls, including voicemails requesting your return callFor this reason, we feel due diligence was in fact exercisedNo return communication was received to discuss.Reviewing your call history, we show only one conversation on record in the time of our Servicing, from October 2015, where address, phone number and email were all verified as currentThe conversation did not request to update the address on fileWe do show your updated address, as listed on this correspondence, as of October Our office can be reached at 888-986-8128, Monday through Friday from 6:AM to 7:PM and Saturday from 7:AM to 12:PM (Pacific Standard Time).Sincerely, Complaint Resolution Department Condor Securitization Trust

Dear [redacted] ***, We have received a copy of the complaint recently provided to the Revdex.comFirst and foremost, we would like to apologize for any inconvenience that you may have experienced with respect to your loan financed by Condor Securitization TrustWe take all customer complaints very seriously and thank you for the opportunity to respond and clarify.Upon review of your complaint, we understand you are looking to confirm the maturity date of your accountPlease find a copy of your original contract and a payment history included with this response, for your records.You will find the contract specifies a 51-month repayment schedule, with the first payment due October 15th, If timely payments continue, the account is scheduled to mature in November this year.We hope this has addressed your concernsIf needed, our offices can be reached at 888-986- 8128; Monday-Friday from 6:00AM-7:PM (PST) and Saturdays from 7:00AM-12:00PM (PST).Sincerely, [redacted] Complaint Resolution Department Condor Securitization Trust

We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loan.Upon review of your complaint it is our understanding you express a concern in regards to the distribution of your payments.Subsequent to reviewing your account, we have located the payments mentioned in your complaintAfter receiving documentation from you concerning your payments, changes were made accordingly as explained by our representativesPlease be informed that although you paid a higher amount than that of your regular payment, this is to be applied appropriately in order to maintain your account currentPer your payment history, there has been an inconsistency in the amount and months paid that of which caused your account to fall behindThe last payment we received from you on 4/20/for the amount of $was applied to part of February and part of March, leaving a remainder balance of $Enclosed is a copy of your full payment history.Per your contract terms, we may apply each payment to the earned and unpaid part of the finance charge, the unpaid part of the amount financed and to any other amounts you owe in that orderBe informed that your monthly payments are to be made on the 19th of every month for the amount of $starting 11/19/and as a result, your account is subject to late charges if terms are broken As of today, your account is days past due with a past due balance of $which includes the months of April, remainder of March, and any late fees associated with suchWe ask that you contact our offices to better assist you in bringing your account current.We can assure you that your account has been managed accordingly and all payments have been applied appropriately.Should you have additional questions, please feel free to contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time).You may also speak directly with Complaint Resolution Specialist [redacted] She is a member of our Complaint Resolution Department and has been made aware of your correspondenceWe appreciate your business and look forward to coming to an understanding with you soon.Sincerely, Complaint Resolution Department Condor Securitization Trust

We have received a copy of the complaint that you have provided to the Revdex.comFirst and foremost we would like to apologize for any inconvenience that you may have experienced with respect to your auto loan financed by Condor Securitization TrustWe take all customer complaints very seriously and we thank you for the opportunity to resolve your concerns regarding the handling of your auto loan.Upon review of your complaint details it is our understanding that you express a concern in regards to the handling of your auto loan.Subsequent to reviewing your account, we have located your full payment history that of which explains the confusion on your accountPer you loan contract terms, payments are to be received on the 8” of each month for the amount of $starting 4/8/Due to a missed payment on March of 2014, your account became delinquent by one monthTherefore, every payment received thereafter was applied towards your unpaid billings firstPlease be informed that any late, missed, and or short payments will accrue late fees as stated in your contractPer your payment history, you have made a total of payments totaling $8,with the last payment received from you on 3/16/that of which was applied towards your January billing and a partial of February.As of the date of this letter, your account is days past due with a current due balance of $that of which includes the remainder of your February billing, month of March, upcoming month of April and late fees accruedDue to the delinquency of your account, automatic payments were stopped until account is brought current and therefore payments are only accepted through certified fundsAs explained by our representatives, your account requires immediate attention in order to avoid your account from escalatingOn September 9, our offices relocated to a new location; on that day, a welcome packet was mailed to you explaining our new web portal access, phone number, email address, remit to address, etcPer our notes, an incoming call was received on 10/19/questioning the reason your payments had stopped being debited where our representative informed you of the new update that of which you agreed to set up a new account with your first payment being debited on 10/19/2015.Attached is a copy of your original loan agreement between yourself and Condor Securitization Trust for the financing of your Chevrolet Cobalt signed on 2/22/Upon review of your account details we have determined that the maturity date set forth in your loan agreement is 5/24/2018, which is approximately months into the futurePlease keep in mind that the interest rate on your loan was set at 17.90% with a total amount financed to you of $10,Per your payment history, you are still responsible for the amount of $6,if payments are made as scheduled.We sincerely apologize for the misleading information but be informed that all calls are monitored and recorded for quality and training purposes as stated during every call received or made.Should you have additional questions, please feel free to contact our office at [redacted] Our office hours are Monday through Friday from 6:AM to 7:PM (Pacific Standard Time) and on Saturday from 7:AM to 12:PM (Pacific Standard Time).You may also speak directly with Complaint Resolution Specialist [redacted] She is a member of our Complaint Resolution Department and has been made aware of your correspondenceWe appreciate your business and look forward to coming to an understanding with you soon.Sincerely, Complaint Resolution Department Condor Securitization Trust