American Standard Auto Protection has contacted Mr [redacted] today, and left a voice mail ASAP apologizes to Mr [redacted] for any inconvenience he has experience ASAP will be forwarding Mr [redacted] a reimbursement check for the covered claim, of which he has submitted a repair bill on file ASAP Claims Dept
etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I would like to note that "American Standard Auto Protection" (ASAP) did not act in faith in returning my money as they promisedThey said it would take a maximum of business days to receive my refundIt actually took them business days, which is actually an addition month and a weekThank you, because I feel they would still be holding onto my money and playing games had I not reached out to the Revdex.com Regards,
Denied my claim because the department store didn't put my VIN number on my receipt for the oil and filter for of my oil changes They refunded $to my soon to be ex wife's acct after I told them and wrote them it was no longer a joint account They sent two payments to an account that I provided a letter stating it was closed and are still holding over $with no answers They have dodged dozens and dozens of e mails and phone calls over the past months They are crooked and the reviews they are getting proves it This company is a scam Not sure who the bigger crook is Robert B [redacted] or Alex G [redacted] If prosecution by the Revdex.com is an option, I would LOVE to participate
ASAP has reviewed the customer's complaintASAP believes the customer has misunderstood the processPlease note, the customer purchased service contract for a total purchase price of $1,700, however the customer has paid to date $ ASAP will cancel the customers VSC and refund the customer's credit card account for the amount of $741.68, which represents the entire amount deducted from his credit card account, $766.68, less a $Cancellation feeThe customer states, the VSC would have been automatically cancelled due to his nonpaymentWe believe the customer should have contacted a customer service person to explain his financial circumstancesThe customer is correctAlthough the VSC would be cancelled for nonpayment, ASAP would still be responsible to refund him on the initial payment of $300.00, less a cancellation fee of $25.00, but he failed to do so at that point in timeASAP hopes the customer recognizes our business as one of integrity and honestyIn closing, the customer may expect his refund in the next business daysASAP is happy to have assisted this customer to better understand the processes, and to resolve this amicably
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter filing this complaint I had another issue with this company stalling my vehicle fixed as they state in their response they delayed my repair because they felt that my repair shop was not truthful When my repair shop was called by asap the shop informed asap that the drive shaft my need replaced because they could not find the yolk alone When my repair shop called the JEEP dealer they were informed by Jeep (which I double checked) that they yolk and drive shaft were not sold seperate for each other My main complaint was that I wanted my vehicle fixed and I wanted to be treated like a human being (which never happened, until after this company took their time and proved that they were in control because it took weeks to get my vehicle repaired)As ASAP mentions in their response they delayed getting my vehicle fixed because they felt the repair shop I have used for a very long time LIED ASAP called my shop and told them that they could send out the yolk that day and then the yolk was not mailed out until I called A WEEK LATER and had to talk to several different people for they person I was dealing with to FINALLY return a phone callThe problem was that they were RUDE DISRESPECTFUL, and NOT CUSTOMER FRIENDLYAfter all is said and done I am happy that my Jeep is fixed but I am still not happy about the way I was treated and I am very nervous about ever having to use this warranty againYes ASAP did offer a loaner car for hoursI work for a living like most people and I was without my vehicle for right around three weeks, they only offered a loaner car after yelling and calling me a liarSo, in conclussion, I am not happy about the way I was treated, but I am glad that my vehicle was repaired
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I dropped my car at the shop and it took the shop days to get it diagnosedNext the shop contacted ASAP and let them know what needed to be fixedAsap wanted a written invoice of all repairs needed before they would review necessary repairsThey received the invoice from the shop and took another week before they acknowledged they received the invoiceTheir next step was to send out an inspector, to look over the car to verify the shop claimAfter several days of me and the shop calling them, the finally sent out an inspectorAfter the inspector came out, it took several days for ASAP to admit they received the condition report from the inspectorAfter I called several more times to find out the decision on the repairs, ASAP told me they denied claims to fix the turbo, charcoal canister(exhaust part), and oil leakThey did agree to pay approximately $for wheel bearings(suspension parts)They told me that none of the other parts failedCurrently my turbo still isn't functioning and my car displays a notification that my drivetrain is malfunctioningAfter denying all but claim on my car I asked ASAP to cancel my warrantyI paid $out of pocket to fix the charcoal canister and accumulated approximately $in car rental chargesI received an email notifying me that they will be refunding me $of the $that I paid in fullDue to their lack of urgency and taking almost weeks to make a decision on whether they would fix my carI should be refunded my full amount due to the inconvenience they caused me along with the $car rental bill I paid [redacted]
COMPLAINT ID # [redacted] In response to this complaint, as you will see from documentation to be provided, the American Standard Auto Protection telecommunications systems were down due to technical difficulties from the telecom carrierASAP posted information on the website regarding this issue
Firstly it is important to point out the customer paid $1,for the contract, not $2,as the customer statedThe customer stated "They had no problem taking the $2,from me when purchasing this contractAs soon as something bad happens they fight to do anything to have you stuck with a car that needs work." Please note, within the first days of the customer's contract ASAP paid out $in claims for this customer's vehicleThe customer continued to reference under the Exclusions section his contract where it states "If the odometer is altered, disconnected, or inoperable so that the miles traveled cannot be accurately determined." This section of the contract refers to reasons why individual claims may be deniedWe are acting in accordance with the cancellation terms of the contract which reserve the right for ASAP to administratively cancel a contract:"CWE may cancel this CONTRACT at any time if: (ii) YOU made a material misrepresentation or substantially breached YOUR duties under this CONTRACT relating to the VEHICLE or its use; (vi) WE cannot determine the true mileage of the VEHICLE due to replacement, alternation, disconnection or failure of the Odometer" The customer states that the mileage should have been recorded as one amount, yet it was recorded incorrectly due to human errorThere is no way to truly confirm this statementThe customer supplied a legal document from the Pennsylvania Department of Transportation which records the mileage at the time the vehicle was purchased and also states it is the "ACTUAL MILEAGE." There is also a case of the customer misrepresenting the vehicle to ASAPThe customer states in his previous correspondence with the Revdex.com that the document should read 101,miles- that document is dated March 29,On April 3, the customer signed the contract with ASAP confirming the vehicle had 99,miles The only mistake made by ASAP is the customer is due a refund of $based on the pro-rata method for calculating the refund Based on the legal document provided (see attached) and the customer's misrepresentation of the vehicle to ASAP, we have acted in accordance with the contract terms and conditions signed and agreed to by the customer
I purchased an extended warranty from American Standard Auto Protection After sleeping on my decision for several days I decided that I did not need the warranty after all When I called to cancel the policy, they canceled it without any hassle I was treated with respect If I ever decide to purchase an auto extended warranty I will call this companyIn my book they deserve an A-plus rating
I just spoke to a gentleman trying to get me to purchase a warranty plan and while I was about to give him my information to sthe account I decided to look them up on Revdex.com and immediately got mad and became rudeWhen I started to question him about the contract I was interested in purchasing he got upset and told me I was wasting his timeThat's Great customer service, I hope the call was monitoredI would not recommend this rude company to anyone, I'm glad I didn't waste my money
The customer entered Vehicle Service Contract with American Standard Auto Protection on 07/19/2016, contracts official start date is 08/18/Consumer took her vehicle to AUTO REPAIR MASTERS INCon 08/23/
There was a claim that
was filed for a new transmission, as per her contract states American Standard Auto Protection may request copies of maintenance recordsPlease review statement below, located in contract under: Your Obligations 3(b) Records and Maintenance a) YOU must properly maintain YOUR VEHICLE by performing maintenance services, at the proper intervals, according to the recommendations of YOUR Owner’s Manual or as otherwise specified by the MANUFACTURERFailure to follow the recommendations made by the MANUFACTURER in YOUR VEHICLE Owner's manual or as otherwise specified by the MANUFACTURER will result in a denail of claim b) YOU must retain all original receipts, invoices and any other MAINTENANCE RECORDS that demonstrate all required maintenance has been performed at proper intervalsWe may request that YOU produce MAINTENANCE RECORDS and may deny coverage if YOU fail to produce MAINTENANCE RECORDS that confirm that maintenance has been performed at proper intervals regarding YOUR VEHICLEHandwritten receipts will not be accepted by US c) Coverage will be denied if YOU fail to perform maintenance services at proper intervals, or otherwise fail to properly maintain YOUR VEHICLE, and a BREAKDOWN is caused by YOUR failure to perform maintenance services or otherwise properly maintain YOUR VEHICLE d) YOU must retain all original documents that demonstrate the amount YOU paid to purchase YOUR VEHICLE e) Coverage will be denied if YOU fail to perform maintenance service at a ASE certified repair facility After requesting maintenance records Coledia Gray decided to cancel services, stated in our systems notes, we are asking for too much of her for this claim and she does not want to do this, would like to cancelAmerican Standard Auto Protection sent out an Odometer Statement in order to start the cancellation processCustomer did not send Odometer Statement back, which is required to determine vehicles mileage in order to issue a refundPlease refer to section: Cancellation 1(b) CANCELLATION YOU may cancel this CONTRACT: a) Within thirty (30) days following the commencement of the CONTRACT period, YOU may cancel this CONTRACT and receive a full purchase price refund, if no services have been rendered to or on behalf of YOUIf services have already been rendered under this CONTRACT to or on behalf of YOU, including the filing of a preexisting claim, the refund will be the lesser amount calculated as: (i) a time pro-rated amount, based upon the time expired since the CONTRACT was purchased; or (ii) a mileage pro-rated amount, based upon the number of miles the VEHICLE has been driven since YOU purchased the CONTRACT b) After thirty (30) days following the commencement of the CONTRACT period, YOU may cancel this CONTRACTThe refund will be the lesser amount calculated as: (i) a time pro-rated amount, based upon the time expired since the CONTRACT was purchased; or (ii) a mileage pro-rated amount, based upon the number of miles the VEHICLE has been driven since YOU purchased the CONTRACT; and less any claim payments, reimbursement or service rendered to or on behalf of you during the CONTRACT periodALL CANCELLATION REFUNDS AFTER THIRTY (30) DAYS ARE SUBJECT TO A $PROCESSING FEEAttached is a signed contract by the customer to verify the customer's agreement with terms and conditions of coverage In conclusion, American Standard Auto Protection would be more than happy to assist the customer with her refund as soon as she submits her Odometer Statement; unfortunately she canceled after her day waiting period and is no longer entitled to a full refundAs it states in her contract her refund will be a prorated amount
Great experience so far, had to bring my car into the shop for some repairs, although they didn't pay as quickly as I would like, it did take around hours, they did pay my full repair and labor costs as well as rental car for the days the car was in the shop, total price around ishwould deff refer and use them again, got a pretty good deal for the year coverage as well, they gave me like off the total price which was awesome, I have a bmw 335i
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowSo they are denying due to the a developing problemAll vehicle have developing problem once they roll off the lotThere is no vehicle in history that a it will stay perfectThe point of having warranty is to cover these break down if they do occurThe warranty company accepted the contract fully knowing that the car has high mileage with wears and tearsHow would you know what is considered not pre-existing because very part of that car is over 100k milesThey can use this to deny any future and all repairsThis is what a scam sounds like.
Regards,
Paid$, filled out paperwork to cancel policy, will not refundWould not pay mechanic after saying we were approved and had work done, so we paid out of pocketWill not return phone calls, emails, rude, and told me they were going to fight me and hold up the refund if I even tried to file a dispute with credit cardTook money instantly, will not lay back
Please stay away, nightmare company
They will tells you it covers everything when you call, you can take it to the dealer to fix the car, only new original parts will be used ectI paid for the best coverage they have only to find out the sales guy liedMy steering rack whent out and they would only pay for a used one, the motor mounts went bad they wouldn't cover it because it fell under "exclusions not limited to" which pretty much means they dont cover anythingThis extended warranty is a ripoff, pay a little more and go with another companyThey have a whole page of exclusions and if it doesn't fall under whats on the list they still will not cover anything, if by chance it happens to be something covered they will just pay for used parts not even new!
Stay away from these con artistsOn top of all of this they dont even answer the phone and whenever they do, they will give you attitude, and will not care what you have to sayI would give them a 0/if possible
Thank you for bringing this matter to our attentionASAP will always do what is necessary to assist every customer.
The customer requested to cancel on April 4th, and submitted a cancellation form (see attached) for a full refund of $on April 5th, The refund was
processed by ASAP the same day, 4/5/(see attached) Because the customer's concerns have been addressed, we respectfully request this complaint to be resolved
On 06/09/customer purchased a Vehicle Service Contract with American Standard Auto ProtectionCustomer reported the vehicle as a BMW 650, with 64,miles at the
time of purchaseThis information was sent to the customer via email to give the consumer an opportunity to review and confirm this information to be accurateWhen the claim was filed, the consumer, as per ASAP’s request, provided maintenance and repair history of the vehiclePlease view the attached invoice from AutoWest BMW of Fremont showing on 05/20/the vehicle had 64,milesThe VASC states under the Declarations Page & Contract Information: “I have read and understood all the terms & conditions listed in the service agreement located at www.ASAPwarranty.com and agree to be bound by these termsBy electronically signing below, I acknowledge that I am the purchaser of this contract and of legal age, have provided true and complete information and have received a copy of the Service AgreementIn accordance with the Vehicle Service Contract, *** *** was advised on 07/27/2016: Customer was informed: On 6/9/the customer purchased from ASAP informing there were 64,miles on the vehicleOn 5/20/the vehicle was at BMW of West Fremont with 64,milesThe actual mileage at the time of sign cannot be verifiedThis is important because of the day/1,mile wait period, which can now not be determinedBecause of this misrepresentation, the contract is administratively cancelled and the customer will be provided a pro-rated refund according the contract guidelines
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Response cannot be judged as adequate until ASAP has reveals amount of claim to be paid and I actually receive reimbursement
COMPLAINT ID # *** In response to this complaint, the consumer required repairs on the vehicle which were covered by the VSCASAP proceeded to ship the parts to the repair shop, and committed to pay the laborThe total cost authorized by ASAP was $The parts, for whatever
reason, did not make it to the shop and the consumer paid for the repairAfter reviewing this complaint, ASAP contacted the consumer and came to an agreement to reimburse the consumer $for the inconvenienceThe reimbursement check is attached for review
On 8/5/the customer's vehicle was taken to Subaru Ford of Waterford, MIThe vehicle repair center provided a diagnosis to American Standard Auto ProtectionAfter reviewing the diagnosis, ASAP requested that a 3rd party
inspection be performed on the vehicle to validate the diagnosis given by the repair facilityASAP scheduled an inspection with a non-bias 3rd party inspection service on the 6th of AugustThe inspection service was delayed in reaching the repair facility as previously scheduledUnfortunately, ASAP does not have any knowledge as to why the inspector was unable to attend at the scheduled timeASAP reached out the 3rd party inspection service and was told that due to unfortunate circumstances, the inspector will not be able to reach the vehicle today and will have to be rescheduledThe consumer was notified of this change.
On 8/10/the 3rd party inspector was able to inspect the vehicle Based on the inspection report and a CarFax pulled on the vehicle, it was discovered that the vehicle was used as a rental (commercial) vehicle in the pastASAP does not cover vehicle that are/were commercial useASAP discussed with the consumer a refund and a full refund was provided to the consumer on 8/17/Additionally, ASAP will be providing an additional $to the consumer for the troubles the consumer had to endure due to the delay in the 3rd party inspectionA check in the amount of $was mailed to the consumer on 8/16/
American Standard Auto Protection has contacted Mr [redacted] today, and left a voice mail ASAP apologizes to Mr [redacted] for any inconvenience he has experience ASAP will be forwarding Mr [redacted] a reimbursement check for the covered claim, of which he has submitted a repair bill on file ASAP Claims Dept
etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I would like to note that "American Standard Auto Protection" (ASAP) did not act in faith in returning my money as they promisedThey said it would take a maximum of business days to receive my refundIt actually took them business days, which is actually an addition month and a weekThank you, because I feel they would still be holding onto my money and playing games had I not reached out to the Revdex.com Regards,
Denied my claim because the department store didn't put my VIN number on my receipt for the oil and filter for of my oil changes They refunded $to my soon to be ex wife's acct after I told them and wrote them it was no longer a joint account They sent two payments to an account that I provided a letter stating it was closed and are still holding over $with no answers They have dodged dozens and dozens of e mails and phone calls over the past months They are crooked and the reviews they are getting proves it This company is a scam Not sure who the bigger crook is Robert B [redacted] or Alex G [redacted] If prosecution by the Revdex.com is an option, I would LOVE to participate
ASAP has reviewed the customer's complaintASAP believes the customer has misunderstood the processPlease note, the customer purchased service contract for a total purchase price of $1,700, however the customer has paid to date $ ASAP will cancel the customers VSC and refund the customer's credit card account for the amount of $741.68, which represents the entire amount deducted from his credit card account, $766.68, less a $Cancellation feeThe customer states, the VSC would have been automatically cancelled due to his nonpaymentWe believe the customer should have contacted a customer service person to explain his financial circumstancesThe customer is correctAlthough the VSC would be cancelled for nonpayment, ASAP would still be responsible to refund him on the initial payment of $300.00, less a cancellation fee of $25.00, but he failed to do so at that point in timeASAP hopes the customer recognizes our business as one of integrity and honestyIn closing, the customer may expect his refund in the next business daysASAP is happy to have assisted this customer to better understand the processes, and to resolve this amicably
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter filing this complaint I had another issue with this company stalling my vehicle fixed as they state in their response they delayed my repair because they felt that my repair shop was not truthful When my repair shop was called by asap the shop informed asap that the drive shaft my need replaced because they could not find the yolk alone When my repair shop called the JEEP dealer they were informed by Jeep (which I double checked) that they yolk and drive shaft were not sold seperate for each other My main complaint was that I wanted my vehicle fixed and I wanted to be treated like a human being (which never happened, until after this company took their time and proved that they were in control because it took weeks to get my vehicle repaired)As ASAP mentions in their response they delayed getting my vehicle fixed because they felt the repair shop I have used for a very long time LIED ASAP called my shop and told them that they could send out the yolk that day and then the yolk was not mailed out until I called A WEEK LATER and had to talk to several different people for they person I was dealing with to FINALLY return a phone callThe problem was that they were RUDE DISRESPECTFUL, and NOT CUSTOMER FRIENDLYAfter all is said and done I am happy that my Jeep is fixed but I am still not happy about the way I was treated and I am very nervous about ever having to use this warranty againYes ASAP did offer a loaner car for hoursI work for a living like most people and I was without my vehicle for right around three weeks, they only offered a loaner car after yelling and calling me a liarSo, in conclussion, I am not happy about the way I was treated, but I am glad that my vehicle was repaired
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I dropped my car at the shop and it took the shop days to get it diagnosedNext the shop contacted ASAP and let them know what needed to be fixedAsap wanted a written invoice of all repairs needed before they would review necessary repairsThey received the invoice from the shop and took another week before they acknowledged they received the invoiceTheir next step was to send out an inspector, to look over the car to verify the shop claimAfter several days of me and the shop calling them, the finally sent out an inspectorAfter the inspector came out, it took several days for ASAP to admit they received the condition report from the inspectorAfter I called several more times to find out the decision on the repairs, ASAP told me they denied claims to fix the turbo, charcoal canister(exhaust part), and oil leakThey did agree to pay approximately $for wheel bearings(suspension parts)They told me that none of the other parts failedCurrently my turbo still isn't functioning and my car displays a notification that my drivetrain is malfunctioningAfter denying all but claim on my car I asked ASAP to cancel my warrantyI paid $out of pocket to fix the charcoal canister and accumulated approximately $in car rental chargesI received an email notifying me that they will be refunding me $of the $that I paid in fullDue to their lack of urgency and taking almost weeks to make a decision on whether they would fix my carI should be refunded my full amount due to the inconvenience they caused me along with the $car rental bill I paid [redacted]
COMPLAINT ID # [redacted] In response to this complaint, as you will see from documentation to be provided, the American Standard Auto Protection telecommunications systems were down due to technical difficulties from the telecom carrierASAP posted information on the website regarding this issue
Firstly it is important to point out the customer paid $1,for the contract, not $2,as the customer statedThe customer stated "They had no problem taking the $2,from me when purchasing this contractAs soon as something bad happens they fight to do anything to have you stuck with a car that needs work." Please note, within the first days of the customer's contract ASAP paid out $in claims for this customer's vehicleThe customer continued to reference under the Exclusions section his contract where it states "If the odometer is altered, disconnected, or inoperable so that the miles traveled cannot be accurately determined." This section of the contract refers to reasons why individual claims may be deniedWe are acting in accordance with the cancellation terms of the contract which reserve the right for ASAP to administratively cancel a contract:"CWE may cancel this CONTRACT at any time if: (ii) YOU made a material misrepresentation or substantially breached YOUR duties under this CONTRACT relating to the VEHICLE or its use; (vi) WE cannot determine the true mileage of the VEHICLE due to replacement, alternation, disconnection or failure of the Odometer" The customer states that the mileage should have been recorded as one amount, yet it was recorded incorrectly due to human errorThere is no way to truly confirm this statementThe customer supplied a legal document from the Pennsylvania Department of Transportation which records the mileage at the time the vehicle was purchased and also states it is the "ACTUAL MILEAGE." There is also a case of the customer misrepresenting the vehicle to ASAPThe customer states in his previous correspondence with the Revdex.com that the document should read 101,miles- that document is dated March 29,On April 3, the customer signed the contract with ASAP confirming the vehicle had 99,miles The only mistake made by ASAP is the customer is due a refund of $based on the pro-rata method for calculating the refund Based on the legal document provided (see attached) and the customer's misrepresentation of the vehicle to ASAP, we have acted in accordance with the contract terms and conditions signed and agreed to by the customer
I purchased an extended warranty from American Standard Auto Protection After sleeping on my decision for several days I decided that I did not need the warranty after all When I called to cancel the policy, they canceled it without any hassle I was treated with respect If I ever decide to purchase an auto extended warranty I will call this companyIn my book they deserve an A-plus rating
I just spoke to a gentleman trying to get me to purchase a warranty plan and while I was about to give him my information to sthe account I decided to look them up on Revdex.com and immediately got mad and became rudeWhen I started to question him about the contract I was interested in purchasing he got upset and told me I was wasting his timeThat's Great customer service, I hope the call was monitoredI would not recommend this rude company to anyone, I'm glad I didn't waste my money
The customer entered Vehicle Service Contract with American Standard Auto Protection on 07/19/2016, contracts official start date is 08/18/Consumer took her vehicle to AUTO REPAIR MASTERS INCon 08/23/
There was a claim that
was filed for a new transmission, as per her contract states American Standard Auto Protection may request copies of maintenance recordsPlease review statement below, located in contract under: Your Obligations 3(b) Records and Maintenance a) YOU must properly maintain YOUR VEHICLE by performing maintenance services, at the proper intervals, according to the recommendations of YOUR Owner’s Manual or as otherwise specified by the MANUFACTURERFailure to follow the recommendations made by the MANUFACTURER in YOUR VEHICLE Owner's manual or as otherwise specified by the MANUFACTURER will result in a denail of claim b) YOU must retain all original receipts, invoices and any other MAINTENANCE RECORDS that demonstrate all required maintenance has been performed at proper intervalsWe may request that YOU produce MAINTENANCE RECORDS and may deny coverage if YOU fail to produce MAINTENANCE RECORDS that confirm that maintenance has been performed at proper intervals regarding YOUR VEHICLEHandwritten receipts will not be accepted by US c) Coverage will be denied if YOU fail to perform maintenance services at proper intervals, or otherwise fail to properly maintain YOUR VEHICLE, and a BREAKDOWN is caused by YOUR failure to perform maintenance services or otherwise properly maintain YOUR VEHICLE d) YOU must retain all original documents that demonstrate the amount YOU paid to purchase YOUR VEHICLE e) Coverage will be denied if YOU fail to perform maintenance service at a ASE certified repair facility After requesting maintenance records Coledia Gray decided to cancel services, stated in our systems notes, we are asking for too much of her for this claim and she does not want to do this, would like to cancelAmerican Standard Auto Protection sent out an Odometer Statement in order to start the cancellation processCustomer did not send Odometer Statement back, which is required to determine vehicles mileage in order to issue a refundPlease refer to section: Cancellation 1(b) CANCELLATION YOU may cancel this CONTRACT: a) Within thirty (30) days following the commencement of the CONTRACT period, YOU may cancel this CONTRACT and receive a full purchase price refund, if no services have been rendered to or on behalf of YOUIf services have already been rendered under this CONTRACT to or on behalf of YOU, including the filing of a preexisting claim, the refund will be the lesser amount calculated as: (i) a time pro-rated amount, based upon the time expired since the CONTRACT was purchased; or (ii) a mileage pro-rated amount, based upon the number of miles the VEHICLE has been driven since YOU purchased the CONTRACT b) After thirty (30) days following the commencement of the CONTRACT period, YOU may cancel this CONTRACTThe refund will be the lesser amount calculated as: (i) a time pro-rated amount, based upon the time expired since the CONTRACT was purchased; or (ii) a mileage pro-rated amount, based upon the number of miles the VEHICLE has been driven since YOU purchased the CONTRACT; and less any claim payments, reimbursement or service rendered to or on behalf of you during the CONTRACT periodALL CANCELLATION REFUNDS AFTER THIRTY (30) DAYS ARE SUBJECT TO A $PROCESSING FEEAttached is a signed contract by the customer to verify the customer's agreement with terms and conditions of coverage In conclusion, American Standard Auto Protection would be more than happy to assist the customer with her refund as soon as she submits her Odometer Statement; unfortunately she canceled after her day waiting period and is no longer entitled to a full refundAs it states in her contract her refund will be a prorated amount
Great experience so far, had to bring my car into the shop for some repairs, although they didn't pay as quickly as I would like, it did take around hours, they did pay my full repair and labor costs as well as rental car for the days the car was in the shop, total price around ishwould deff refer and use them again, got a pretty good deal for the year coverage as well, they gave me like off the total price which was awesome, I have a bmw 335i
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowSo they are denying due to the a developing problemAll vehicle have developing problem once they roll off the lotThere is no vehicle in history that a it will stay perfectThe point of having warranty is to cover these break down if they do occurThe warranty company accepted the contract fully knowing that the car has high mileage with wears and tearsHow would you know what is considered not pre-existing because very part of that car is over 100k milesThey can use this to deny any future and all repairsThis is what a scam sounds like.
Regards,
Paid$, filled out paperwork to cancel policy, will not refundWould not pay mechanic after saying we were approved and had work done, so we paid out of pocketWill not return phone calls, emails, rude, and told me they were going to fight me and hold up the refund if I even tried to file a dispute with credit cardTook money instantly, will not lay back
Please stay away, nightmare company
They will tells you it covers everything when you call, you can take it to the dealer to fix the car, only new original parts will be used ectI paid for the best coverage they have only to find out the sales guy liedMy steering rack whent out and they would only pay for a used one, the motor mounts went bad they wouldn't cover it because it fell under "exclusions not limited to" which pretty much means they dont cover anythingThis extended warranty is a ripoff, pay a little more and go with another companyThey have a whole page of exclusions and if it doesn't fall under whats on the list they still will not cover anything, if by chance it happens to be something covered they will just pay for used parts not even new!
Stay away from these con artistsOn top of all of this they dont even answer the phone and whenever they do, they will give you attitude, and will not care what you have to sayI would give them a 0/if possible
Thank you for bringing this matter to our attentionASAP will always do what is necessary to assist every customer.
The customer requested to cancel on April 4th, and submitted a cancellation form (see attached) for a full refund of $on April 5th, The refund was
processed by ASAP the same day, 4/5/(see attached) Because the customer's concerns have been addressed, we respectfully request this complaint to be resolved
On 06/09/customer purchased a Vehicle Service Contract with American Standard Auto ProtectionCustomer reported the vehicle as a BMW 650, with 64,miles at the
time of purchaseThis information was sent to the customer via email to give the consumer an opportunity to review and confirm this information to be accurateWhen the claim was filed, the consumer, as per ASAP’s request, provided maintenance and repair history of the vehiclePlease view the attached invoice from AutoWest BMW of Fremont showing on 05/20/the vehicle had 64,milesThe VASC states under the Declarations Page & Contract Information: “I have read and understood all the terms & conditions listed in the service agreement located at www.ASAPwarranty.com and agree to be bound by these termsBy electronically signing below, I acknowledge that I am the purchaser of this contract and of legal age, have provided true and complete information and have received a copy of the Service AgreementIn accordance with the Vehicle Service Contract, *** *** was advised on 07/27/2016: Customer was informed: On 6/9/the customer purchased from ASAP informing there were 64,miles on the vehicleOn 5/20/the vehicle was at BMW of West Fremont with 64,milesThe actual mileage at the time of sign cannot be verifiedThis is important because of the day/1,mile wait period, which can now not be determinedBecause of this misrepresentation, the contract is administratively cancelled and the customer will be provided a pro-rated refund according the contract guidelines
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Response cannot be judged as adequate until ASAP has reveals amount of claim to be paid and I actually receive reimbursement
COMPLAINT ID # *** In response to this complaint, the consumer required repairs on the vehicle which were covered by the VSCASAP proceeded to ship the parts to the repair shop, and committed to pay the laborThe total cost authorized by ASAP was $The parts, for whatever
reason, did not make it to the shop and the consumer paid for the repairAfter reviewing this complaint, ASAP contacted the consumer and came to an agreement to reimburse the consumer $for the inconvenienceThe reimbursement check is attached for review
On 8/5/the customer's vehicle was taken to Subaru Ford of Waterford, MIThe vehicle repair center provided a diagnosis to American Standard Auto ProtectionAfter reviewing the diagnosis, ASAP requested that a 3rd party
inspection be performed on the vehicle to validate the diagnosis given by the repair facilityASAP scheduled an inspection with a non-bias 3rd party inspection service on the 6th of AugustThe inspection service was delayed in reaching the repair facility as previously scheduledUnfortunately, ASAP does not have any knowledge as to why the inspector was unable to attend at the scheduled timeASAP reached out the 3rd party inspection service and was told that due to unfortunate circumstances, the inspector will not be able to reach the vehicle today and will have to be rescheduledThe consumer was notified of this change.
On 8/10/the 3rd party inspector was able to inspect the vehicle Based on the inspection report and a CarFax pulled on the vehicle, it was discovered that the vehicle was used as a rental (commercial) vehicle in the pastASAP does not cover vehicle that are/were commercial useASAP discussed with the consumer a refund and a full refund was provided to the consumer on 8/17/Additionally, ASAP will be providing an additional $to the consumer for the troubles the consumer had to endure due to the delay in the 3rd party inspectionA check in the amount of $was mailed to the consumer on 8/16/