Conns Appliance, Inc.

Review: I have 2 current accounts with Conn's and I received a letter from Conn's offering me an addition line of credit of 2700 it stated that I would receive 10% off and 12 months same as cash on any item valued at 599.00 or more. I went into the store on Oct 20th and purchase a 27" all in one computer and the offer letter was honored I returned to the store the next day to exchange it for a smaller screen due to the size in my office and purchase a 23" they did not want to Honor the offer because the item was on sale inside the store but my offer letter did not state that the item could not be on sale it only excluded certain items. On my invoice the 10%Promo code [redacted] is Printed but they refuse to honor it.I made Many calls to the customer service department to ask for a manager and to the Store also and I left my number .No one has contacted me 6 days I spoke with a customer service rep that stated that they would never send me a letter with to options at the same time .I gave the salesman the letter on the frist transaction he kept the letter when I contacted him he said he throw it away.Desired Settlement: I would like for them to honor their offer letter of 10% off of the Item that I purchase and to list any terms and exclusion clearly so that it does not look like fault advertisement to the customers it there are restriction they need to print it one the offer letter and handle their complaints better at least contact they customer about their complaints

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted] complaint. We received Mrs. [redacted] complaint and

found on 10/20/14; she went into Conn’s located on [redacted] after

receiving a promotional letter to increase her credit limit with Conn’s and

also offering 10% off and 12-month No Interest on any single item $599 and up.

Our records show Mrs. [redacted] purchased a Hewlett Packard 27” Envy desktop computer

which retails for $$1599.99. Mrs. [redacted] purchase did meet the qualifications

for the promotional offer and she received 10% off the computer which totaled

$1439.99 and her account was setup on a 12-month no interest account.

Our records show Mrs. [redacted]

returned to the store location the following day 10/21/14, to exchange the

computer for a smaller screen size. Mrs. [redacted] re-selected the Hewlett

Packard 23” Envy Beats Editions desktop computer which retails for $1399.99

however; Conn’s had an in-store promotional sale on the computer for $1097.88.

As listed on the promotional letter Mrs. [redacted] received, “Discount offers

are taken from Conn’s regular low price and may not be combined with other

promotional or clearance offers”. Mrs. [redacted]’ credit did qualify her account

to receive the 12-month no interest account.

At this time we are unable to honor

Mrs. [redacted]’ request to receive 10% off; the desktop computer she re-selected

does qualify with the promotional offer she received.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I do not accept the Response made by this business to resolve this complaint because I read the promotion letter and it did not list any item in the store as an exclusion from the 10% discount .The Promotion code is listed on both invoices and not honored on the second because of the Price reduction which is unfair trade. I will honor the contract that I have with Conn's but will discontinue to do business with a company that will not honor the advertisement that they send out to the public

Regards,

Review: On Friday evening, April 18, 2014, I went to Conn's located at [redacted], and purchased a 50" LG television. I paid for the tv in full with my Visa Debit card. On Sunday morning, I plugged the tv in and it did not work. The screen was black with some discoloration along the bottom of the screen. I attempted to call Conn's several times that day, however, it was Easter Sunday and they were closed. On Monday morning I called the Conn's store and spoke with the manager to arrange for an exchange. However, I was informed that I did not report the damaged tv within 24 hours (by Saturday evening) and therefore, there was nothing he could do. This "24 hour" policy is not mentioned on any piece of paper sent home with me. The return & exchange policy of 30 days from the date of purchase is the only "policy" on my papers. After several phone conversations, I was told by the manager that I had to follow "procedure". In short, an individual from AV Electronics was sent to my home that following Wednesday and it was determined that the tv had physical damage and would cost approximately $750.00 to repair. I have also spoken with LG and because it is physical damage to the tv, it is not covered under the manufacturer's warranty. I have spoken with Conn's corporate office, service department, and the store, only to be told there is nothing they can do...the tv was not reported damaged within 24 hours, something I had no way of knowing. I would have plugged this tv in the moment I got home with it if I had known of this so called "policy". This tv came damaged from Conn's, I was not told of a "24 hour" reporting policy, and Conn's now has my money and I have a tv that does not work. I have never been treated so poorly by a business. I have bought several washers and dryers, as well as tv's, from Conn's over the years. However, customer loyalty seems to matter nothing to them.Desired Settlement: Initially, I simply wanted to exchange the tv. However, due to the way I have been treated by Conn's, I would like a full refund.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted]’

complaint. Our records show on4/18/14, Mr. Stears purchased a LG 50” TV with a limited 1-year

manufacturer warranty from us and elected to pick up his item at our Airline

Highway location in Baton Rouge, LA. Mr. [redacted] signed his invoice

verifying his item was received in good order. Our customers are given

the opportunity to inspect their product prior to leaving the store. Once

the product has left the store we are unable to determine when the damage may

have occurred. On 4/21/14, Mr. [redacted] contacted

the store; stating the television displayed a black screen and showed some

discoloration along the bottom of the screen. Although Mr. [redacted] informed us three days after his purchase was made, service concluded the

damage reported was caused by physical damage, which is not covered under his

manufacturer warranty. As a goodwill gesture Conn’s agreed to exchange

Mr. [redacted] television. On 5/06/14, Mr. [redacted] has exchanged and received his new television.

If we may be of further assistance, please feel free to contact

Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: We purchased a Samsung TV and a Zline stand in 2010, which were delivered and set up by Conns. We also purshased an extended warranty that expired 2/14. Approximated 1 month ago the stand collapsed and the TV fell to floor and shattered. We called customer service at Conns who admitted the stand was defective and chose not to tell customers since so many had been purchased. They said they were waiting to see who called them. They referred us to Zline who reimbursed us for the stand and partial payment for the TV.We asked for more of the TV and delivery /set up to be reimbursed, which were denied. If Conns had told us about the problem with the stand, we could have fixed or replaced it and not have had to buy a new TV, which is money that we hadn't planned on spending. I have been calling [redacted] for almost 2 weeks and she has not returned any of my calls. I've also filed some on line complaints and not received an acceptable reply. We have been long term customer of Conns and are disappointed that I have not had a single call back. I would like some resolution to this problem.Conns knew about the defective stand and made the decision not to tell their customers. If the company had been honest and up front, notifying customers of the issue, the problem could have been resolved before the shelf collapsed. If we had been told, we would have fixed or replaced it and not have had to buy a new TV. I find Conns negligent in this respect and there should be consideration of some sort.Desired Settlement: Since I have received some reimbursement from Z-line, I'm not looking for a full refund. I would like some deep additional discounts for the TV and to waive delivery and set up if we choose to purchase a new TV from Conns

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint regarding a

purchase made under the name of [redacted]. Our records show on 2/27/2010,

Mr. [redacted]’s purchased a Samsung 58” 1080P plasma with a 48-month Repair

Service Agreement and a Z-Line TV stand with a limi[redacted] 1-year

manufacturer warranty, Mr. [redacted] elec[redacted] to have these items delivered

which were received on 3/01/2010 in good order.

Mr.

[redacted] contac[redacted] our Customer Service Department on 7/03/14;

stating his television was damaged due to the TV stand collapsing. After

escalating his concerns we reques[redacted] Mr. [redacted] to email us pictures

showing the alleged damages. Although Mr. [redacted]’s limi[redacted]

manufacturer’s warranty on his TV stand had expired on3/01/2011,

we contac[redacted] Z-line on his behalf and forwarded the information to be reviewed. Z-line has informed us that Mr. [redacted]

claim has been settled and closed. Mr. [redacted] was offered $1200.45

which is the replacement value for his 58” Plasma TV and Z-line TV stand.

The current market value for a Samsung 60” 1080P plasma is $799.99 and the TV

stand retails for $279.99. Z-line confirmed the reimbursement check was

mailed on 7/28/14.

We

sincerely apologize to Mr. [redacted] for the experience he has had regarding

his TV stand, at the time of purchase we had no knowledge of a manufacturers

defect.

If

we may be of further assistance, Mrs. [redacted] may contact Customer Service

at [redacted]

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

They are correct in stating that they did not know there was a defect at the time of purchase because it wasn't until later that this came out. In talking to the customer service department after the shelves collapsed, they acknowledged that they knew there was a defect in the unit. If they didn't know that, they would not have sent us to the manufacturer. In fact, they even help us work through the process with the manufacturer and helped file the claim in our behalf. They told my husband that they had sold so many of those units, they were just wating until customers contacted them.

I still think they were negligent in not telling consumers about the flawed shelving unit. If we had know, we would have been able to either replace or fix it before it gave way and caused the TV to break. Yes, we were reimbursed by the manufacturer for a partial payment but had to spend an additinal $1000 dollars to buy a new TV, pay for set up, and for delivery. Prior to dong this, I called the corporate office more than 8 times, visted their store in Plano twice and kn one would do anything to help me. I think an additinal reimbursement is needed.

Regards,

Review: This all started at the end of July of 2014 spoke with a customer service rep and we started the process to have my 4 accounts refinanced and it took them until around the 11th of august for the paperwork to arrive to me. I again spoke with another customer service rep and we sat up a payment to come out of my checking account on the 8th of August which it did and I have a bank statement showing it was taken out of my account. I received a call on the 9th of August from Conn's stating that the payment did not go thru, funny thing is that the payment showed on my online banking as a pending charge and then on 8-11-14 the charges posted to my account as a withdrawl. So how can you call and state that the payment was returned when it was not returned at all. So once I finally got the papers to fill out I decided to fax them back to the number on the paperwork. I faxed the paperwork twice in a two day period and have confirmation that it went thru both times. Now we come to 9/2/14 and I go and check the mail and there is two letters from Conn's stating that the payments were past due. So on 9/3/14 I called and spoke to a total of 5 people in a 20 minute time frame and finally after speak to the 4th person out of the 5 I got told that it can take up to 30 days for the refinance to go into effect. All of a sudden today I have gotten 8 personal calls on my cell number and about 10-12 times on my work number. Oh yeah when I started this process I asked the first out of 40 people to please remove my place of work number off the account due to not able to have personal calls at work. I was told by Jerry a floor supervisor that the work number was removed. Can you please explain how they are still calling me at work if they had taken the work number off the account. I have seriously thought about going to the media and letting them know exactly what type of company this is and considering that they are new to the [redacted] market I do not know how well that will be taken here as people are always trying to find new places to shop for home goods and appliances and electronics. I could keep going on and on about this but it would take me a month to probably write a longer complaint. How is that I have a contract with all 4 account numbers on it and it states a payment is due on 9/5/14. So if I look at my calendar is shows me that date would be on Friday September 5 2014, not Thursday September 4 2014. If no one is able to answer the phone and a human is calling and not a machine commonsense would be to leave a voicemail and a return number to call the person back at.Desired Settlement: I would really like a phone call from a high level manger that is above a floor supervisor or even an area manger so I can let them know how broken there company is when it comes to customer service. It seems to me that it is like one hand does not know what the other hand is doing .

Business

Response:

Thank you for the opportunity to

respond to [redacted] concerns regarding his refinancing options. [redacted] stated he has been trying to have

his accounts refinanced since July of 2014.

According to our records, [redacted]

was offered refinancing options on July 25, 2014. [redacted] was informed on August 4, 2014

that his accounts did not qualify for refinancing options because it would not

lower his monthly payments by 20%.

On August 5, 2014 [redacted]

stated he would like to combine his and [redacted] accounts. [redacted] was emailed the refinance

contract at that time. [redacted]

returned the contract on August 14, 2014.

The contract was rejected because we did not receive all the required documents

needed to proceed. [redacted] was

notified on August 15, 2014 which documents were missing and what was needed to

proceed with the refinance. [redacted] faxed the missing information on August

20, 2014 and the refinancing contract was sent for review.

On September 5, 2014 [redacted]

was notified again that the contract was rejected because there were required

signatures missing. On September 5, 2014

we emailed the contract to [redacted] email address as well as mailed a copy

to the address on file. On September 8,

2014 we received the contract once again and it is currently in the process of

being reviewed.

Please note, it can take up to 30

business days for a refinance to be completed once we received the entire

signed completed contract. If a contract

is rejected due to missing or invalid information, the refinancing process cannot

continue until the correct information is received.

As requested by [redacted], we

have placed a cease and desist on his employer’s telephone number. Please allow 24 hours for that information to

update in our system.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

To whom it may concern:

Review: I have purchased a washer dryer, computer and leather sofa and chair from Conn's ...approximately 4000..00 plus tax

The Computer (1600.00) I paid in full last year to keep from paying interest

The other products I have paid out over 4 years (161.00 per month)

...April 2014 I was having foot surgery and I had my account paid up until June (never late).

When I went in in June everything was ok...but around July/August I went in to pay my account and they said I owed a balloon note of 1567.00 Noone at the store level could explain to me and at corporate they just said the payments had been figured wrong and this is what I owed that day. I know I did not ask for a balloon note so I asked what I could do. They said pay $80.00 and we will refinance the 1547.00 To keep my credit clean, I agreed. they had me sign paperwork,

Then, I got a book that says my first payment was owed October 14th...for 65.00

On September 20th, 2014 I look at my credit and I have a 30 day credit marker on my credit.

I call and complain...they say, its ok [redacted], we will take care of it as your first payment is not due til October 14th, 2014.

Then, October 8, my credit says the 1567.00 note is paid and I now have a new Conn's account of 2069.00 (so that means they are making 502.00 on the old loan in interest plus the 80.00 I paid for them to print loan paperwork.

So, I call everyday...they keep saying [redacted] we are taking off your 30 DAY CREDIT MARKER...and then, they hang up on me....WHEN!!!! You have my 80.00 and refinanced my loan for 502.00

In summation you got 80.00 for paperwork 502.00 in additional interest and placed a credit marker on my credit This is your fault for placing this while you were refinancing my loan....TAKE THE #) DAY CREDIT MARKER OFF MY CREDIT IMMEDIATELY

Not only did I do the right thing and refinance a loan that you supposedly figured the payments wrong and made my note balloon to 1567.00 You made me agree to pay 80.00 for loan paperwork and and you charged me another 502.00 in finance fees...and you said the CRedit marker was placed during the loan refinance...your mistake...

This made my credit rating dip 40 points...please repair immediately...you have been promising since September 20, 2014 and here it is October 20, 2014....Please call me regarding this situation. [redacted]Desired Settlement: I want a letter send to the credit reports saying the account that was closed (and refinanced) was paid as agreed because that is the truth...and there was no 30 days past due.

I want a letter for my records sent to my address for my folder with an apology attached.

And I want a phone call the day this is completed....

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding her accounts.

[redacted] stated she received a negative credit mark

on one of her accounts and she would like it removed.

According to our records, the credit mark assessed on

account #[redacted] was removed on October 9, 2014.

Please note, it may take 30-60 days for the credit

bureaus to update their information.

We value [redacted] as a customer and sincerely apologize

for any inconvenience she has experienced due to this matter. Thank you,[redacted]

Review: We purchased a refrigerator on clearance from Conn's. The sales representative, [redacted], explained that it was on clearance because it was a scratch and dent floor model. We raised some concerns that the fridge looked used. [redacted] the exclaimed that Conn's does not sell used appliances, and then went on to say that it was illegal to sell used appliances in the state of [redacted]. We purchased the fridge with the understanding that it had never been purchased or returned.

After the ice maker stopped working the second time, we learned through a [redacted] authorized repair company that the fridge we bought was purchased and returned in early 2014.

We've filed a complaint with Conn's corporate office, with no resolution thus far. We've also filed a complaint against Conn's with [redacted].Desired Settlement: We've told Conn's that we either want them to take the fridge back and give us our money back, or since they sold us a half broke fridge they need to cut our reaming bill in half. These are the only two options we will accept.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. After further review of [redacted] concerns, Conn’s

has agreed to honor his request to return the refrigerator and receive a

refund. [redacted] will be contacted by

Conn’s delivery team to schedule a date to pickup his refrigerator to return to

Conn’s. Once we receive [redacted] merchandise we will process the credit to

close his account.

We appreciate [redacted] for bringing this

matter to our attention and we sincerely apologize for any inconvenience he

experienced.

If we

may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: I purchased a [redacted] from Conns a few days ago. On the advertisement at the store it clearly reads [redacted]. After getting it home ive come to find out that it is NOT a [redacted]. They added a [redacted] stick to the box and call it smart. They are ripping people off with false advertisement. They will not take the TV back and the [redacted] has never worked. They told me I had to purchase a new [redacted] stick. They sold me a non [redacted] at a [redacted] price. Ripped me off. They are still selling this tv and ripping people off.Desired Settlement: Either fix the TV I purchased or let me trade it in for a REAL [redacted]. NO restocking fee. Yall ripped me off. please make this right.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. We attempted to contact [redacted] on 4/15/15 and 4/16/15

to address his concerns however; we were successful in our attempts.

To better assist [redacted] we ask that he

contact us directly at [redacted].

Kind

regards,

Review: On 3/** I called and settled some old accounts with Conns. I was told I would receive a letter in the mail within two weeks reflecting my accounts were paid and settled. As of 4/*/14 I have not received a letter from Conns reflecting my account has been settled and closed. My wife has called [redacted] three times and ALL three times they say they will submit to "HQ" and yet this account still remains open. I have my confirmation numbers showing I have paid these accounts off.Desired Settlement: I would like a repsponse from Conns and mail out my letter as promised.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding accounts [redacted] According

to our records [redacted] spoke with one of our agents and made

arraignments to settle each account for less than the full balance on March *, 2014.

Please note, the settlement process takes approximately thirty business to days to process. As of April [redacted] 2014, the accounts are closed and a settlement close out letter has been mailed to the customer.

In the event [redacted] does not receive the letters he can contact customer service at [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This was by far the best moving company I've ever dealt with. They showed up on time, actually a few minutes early,and got right to work. They worked so efficiently I couldn't believe it. They had my house emptied in an hour! When we got to the new house they had everything in place and put together in record time. They worked well with each other, they had a great system going. They even offered to let us plug stuff in before they moved the furniture back where we might not get access to the plug. No ruined or broken furniture, of which mine had glass pieces. I was superbly impressed and have not one negative thing to say.

Review: On 02/28/15, I purchased a washer and dryer for delivery on 3/30/2015. On 03/26/15 Conn called me and wanted to confirm my delivery for 03/27/15. I told the caller that my delivery was scheduled for 03/30 and I was in SC attending my mother's funeral and could not accept the delivery. She said ok and we agreed to a Thursday, 04/02/15 delivery date. On 03/30, I went into the store to make a 1st payment on my account and was told I couldn't because it had not been delivered. While in the store the manager approached me and asked me to accept delivery on Tuesday, March 31 so that the product would not be in the warehouse at the end of the month. He said it would mess him up for it to be there at the end of the month. I told him I could take it Wednesday when someone would be available at home to accept the delivery. He said the store could not deliver Wednesday, 04/01 although your website says 7 days a week so we agreed on 04/02. On 04/01 I got a call from [redacted] telling me that my dryer was discontinued and that there was nothing he could do about tit so it would not be delivered. I told him he could replace it with another dryer and he led me to believe that he was going to speak with his manager and get back to me. He never did so at 4:00 pm I called the store to inquire. No one knew anything about what was happening and I kept getting passed around fro the manager who claimed he knew nothing to the shipping to a saleman. I went to the store very upset and told them they were not telling the truth about the dryer bc when I purchased it it should have been taken from the inventory and no one ever told me that there was an issue until the end of the month came. I was not offered an alternative and bc I was upset, I was told the police would be called and the manager was in my face at kissing distance threatening to call the police if I didn't leave the store. Not only that I found out that my account had been closed out with a zero balance without my knowledge so I couldn't get the washerDesired Settlement: Since Conn was the one who initially changed my delivery date without my knowledge, then closed out my account without my knowledge, and did not offer me ANY alternative other than to leave the store or go to jail, I want a washer and dryer comparable to the set I purchased. I also want Conn's to provide the manager at this store sensitivity and professionalism training. I did absolutely NOTHING to cause this and yes, I was upset with the manner in which I was treated which was caused by Conn.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. After researching

[redacted] complaint we found on 2/28/15, she went to Conn’s located in

[redacted] and purchased a [redacted] High Efficiency washer and dryer. [redacted] delivery was originally scheduled on 3/30/15 however; when contacted by

the store manager to confirm her delivery [redacted] informed him that she

would not be available to receive delivery therefore she was re-scheduled for

4/2/15 as agreed. Prior to delivery, [redacted] was contacted by her sales

representative and made aware that the washer and dryer she selected were no

longer in stock and she could come to the store to re-select another unit that meets

her expectations. The sales representative stated [redacted] declined the

offer and request we locate and delivery the models she originally purchased. Our

records show [redacted] invoice was cancelled due to the products no longer being

available and her account was not setup because her items were not received.

We

attempted to contact [redacted] on 4/9/15 to discuss her concerns but we were

unsuccessful and left a voice message to return our call. Although [redacted] invoice was cancelled,

her credit application is still available to make a purchase for a different

washer and dryer that meet her expectations.

We

sincerely apologize for any inconvenience [redacted] experienced during her

visit to her local Conn’s location. We appreciate [redacted] for bringing this

matter to our attention and will address this issue with all parties involved.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: CONNS REFUSES TO REPLACE MY BED ACCORDING TO WARRANTEE. CONNS SAYS THAT THE WARRANTEE IS VOID DUE TO THE FACT THAT THE MATTRESS TAGS HAVE BEEN REMOVED FROM THE BED, WHICH UPON INSPECTION YOU CAN PLAINLY SEE THE TAGS ARE STILL PRESENT ON THE MATTRESS AS THEY WERE ATTACHED AT THE FACTORY. UNDER WARRANTEE THEY ARE SUPPOSE TO SCHEDULE A INSPECTION AND A REPAIR APPOINTMENT WITHIN 2-3 DAYS OF NOTIFICATION OF AN ISSUE. INSTEAD THEY SCHEDULE FOR WEEKS OUT. I WAS INFORMED THAT MY PAYMENT DATE COULD BE CHANGED AT THE STORE WHEN I MADE MY PAYMENT, THAT THEY COULD ADJUST IT AND SHE REFUSED AND SAID THAT ONLY CUSTOMER SERVICE CAN DO THAT. THEY ARE NOT HONORING THE CONTRACT IN ANYWAY. WHEN I CALLED CUSTOMER SERVICE AGAIN THEY APPOLOGIZED FOR THE GIRL AT THE STORE AND SAID SHE SHOULD HAVE CALLED IN AND MADE A CHANGE REQUEST OVER THE PHONE. I AM EXTREMELY FRUSTRATED ABOUT THE RUNAROUND I HAVE BEEN RECEIVING FROM CONNS FOR THE LAST 60 DAYS. ALL I WANT IS FOR THEM TO HONOR THEIR CONTRACT.Desired Settlement: I WANT A REPLACEMENT DUE TO THE FACT THAT THE PROBLEM IS A FACTORY FLAW IN THE ITEM, PER THE INSPECTOR THAT DID THE INITIAL EVALUATION. HE TOLD ME IT WOULD BE REPLACED WITH-IN 1-2 BUSINESS DAYS AFTER HE TURNED IN THE REPORT.I DO NOT THROW MY MONEY AWAY FRIVOLOUSLY , I AM ON A FIXED INCOME AND I DO NOT APPRECIATE BEING LIED TO, IF CONNS DOES BUSINESS IN THIS MANNER THEN I WILL BE SHOPPING SOMEWHERE ELSE IN THE FUTURE.

Business

Response:

Review: Conns has engaged in some sort of skip tracing and they are making continuous harassing phone calls. The called looking for a [redacted]. This is my [redacted]. We were never married and we separated 10 years ago. Today after the receiving the 5th phone call today, I answered the phone to see who was calling (8:58 am, 12:32 pm, 1:26 pm, 4:24 pm, and 6:56 pm). I told them this was not a good number for [redacted] and they needed to remove this number from their call list. Instead of doing that they called me back at 7:12pm. I called them back and asked to speak to a manager. I spoke to [redacted], and told him this was not a good number for [redacted], and they were harassing me with their continuous calls. He was very rude, and asked me several questions, and said IF I was the spouse he could continue to call me. It is not my problem that they can not locate [redacted], but they can not continue to harass me. I have nothing to do with any debt he may have created.This company has been calling non stop. See below for dates and times.7/24 8:58am, 12:32pm, 1:26pm, 4:24pm, 6:56pm, 7:12pm7/23 9:31am, 1:17pm, 1:59pm, 5:48pm, 6:13pm, 8:02pm7/22 5:45pm, 7:09pmThe number that continues to call me is [redacted]This company needs to be held accountable for their actions. They should not be allowed to harass people that they skip trace.[redacted]Desired Settlement: They need to compensate me for violating my rights and harassing me for a debt that I have nothing to do with.

Business

Response:

Thank you for the opportunity to respond to M[redacted]’concerns regarding phone calls she has received regarding a Conn’s account. We have determined this account belongs to

another customer and [redacted]’s phone number was linked to the account in

error. We have placed a cease &

desist on the telephone number provided by[redacted]. In the event [redacted] receives any

further calls from Conn’s, we ask that she contact us immediately so we may

address the matter further.

We sincerely apologize for any

inconvenience [redacted] experienced

concerning this matter.

Review: I bought a refrigerator in September 2013 and it came with a rebate for the delivery charge. The salesperson said she would submit the rebate for me and it would take up to 10 weeks to receive it. I checked back with her in December 2013 and she said they didn't receive it so she was faxing it to the rebate center and that they would "expedite" it. I checked back with her in February 2014 and she said it was "processing". Called them today to check on the status and was told that they had just received it on February **, 2014 and it would take a minimum of 10 weeks from that date to receive my rebate. UNACCEPTABLE. They wouldn't wait this amount of time for me to make a payment on my account.Desired Settlement: I want my rebate within a week.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. We have reviewed [redacted] complaint and

found her rebate submission form had not been received by the rebate

center. [redacted] has been contacted

and Conn’s has agreed to honor the rebate as a gesture of goodwill. Please allow 7-10 business days for

processing.

If we may be of further assistance, [redacted] may contact us directly at [redacted].

Kind regards,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that if I receive my rebate check within 7-10 days, this resolution will be satisfactory to me. I will wait 7-10 days for the business to perform this action and, if it does, will consider this complaint resolved. As a side note, Conn's has never contacted me, I have initiated all contact and received nothing but excuses and finger pointing when I have spoken to them. Providing me with my advertised rebate is not, in my opinion, a gesture of goodwill, but legally required.

Regards,

Review: I bought a brand new washer from conns in August 2013. It has now been broke for over 3 weeks. They keep telling me someone is going to contact me and noone does. When the tech first came out he said the pump needed replaced and he had to have surgery so it was going to be like 2 more weeks. I understand everyone has personal stuff they deal with a company should have more people. I am still paying for a 5 month old washer that does not work and I am not getting any closer to it being fixed. Everytime I call the employess are very rude and say that I should have purchased the extended warranty from conns because the warranty was only 24 hours that is unheard of for brand new products. They said I had to contact the manufacturer [redacted] which I did about 2 weeks ago and they had no idea what I was talking about. I spoke with conns again today and they have once again told me they will escalate it so someone can call me. I am sick of waiting and going to the laundry mat when I just spent several hundred dollars on a brand new washer that doesnt work.Desired Settlement: I want my washer fixed

Consumer

Response:

This letter is to inform you that Conn's has fixed my washer, filed on 2/*/2014 11:52:16 AM and assigned ID [redacted]

Regards,

Review: I purchased an [redacted] at the Conn's [redacted] location a little over a year ago and purchased insurance to go with it so that any issue with my machine would be resolved. I moved to [redacted] late [redacted] and the closest location was in [redacted] Texas when my computer started having issues. I took my PC there sometime in [redacted] and they did tell me it would be about 4 - 6 weeks before I saw it again, to which I agreed because the class that I needed it for did not begin until [redacted]. About 4 weeks later the technician contacted me to say that he could not unlock my hard drive and had replaced it with a new one (after I specifically asked them to please cancel the first request to try to salvage my information because they have you sign a release). Because I had already signed the release it was too late but he did send the original home so that I could "find a more knowledgeable IT person to unlock it" and extract my data. He then asked me if I wanted him to send back my keyboard on which the battery cover had been misplaced. Originally I said 'no' because we found it during the time that they'd had the machine but he insisted that he could order a new one for me, which I said okay to, if he could guarantee me that it would be returned by [redacted] - he agreed. Two more weeks went by but he did manage to get me my computer by [redacted], and the store didn't even bother to contact me when it arrived in their location I just sort of got impatient and called them on my own to which I got "Oh it's been at the store since yesterday." Really people? When I finally got around to turning on my computer the new keyboard was completely un synchronized. I contacted the IT person that I'd been working with and he was nice enough to try to walk me through the process, with no luck and he is in [redacted] (about 7hrs away) so I could not deliver it to him personally. I then called and spoke with the manager at the [redacted] store who assured me that there was a gentleman in his store who was very knowledgeable about computers and that he could fix it on the spot, so I drove there (1 hr away) to deliver my machine. The employee was really nice but he could not figure out how to sync the wireless keyboard to my computer. To which the manager responded by telling me that he'd contact the service manager in a nearby town that they had an IT service department in. I agreed to this because he assured me it could be done within the week because it was such a simple fix and the service department was less that 30 minutes away. He asked me to leave the keyboard there and to take my PC and they'd give me a usb keyboard to work with but because of my previous experience working with an IT department I know that it is better to send the entire bulk of machinery. Here we are going on 3 weeks and nobody can tell me anything other than it's in process and the IT person is working on it and it's 1st come 1st serve, but this was not what management assured me. Oh, and I think my computer ended up in [redacted] or [redacted] again because one customer service agent told me it was en route since a few days ago - FEW DAYS AGO? I thought the place was about 30 minutes away?? Every time I call to speak to the manager of the service department [redacted] is either not available or they send me to voicemail. I've also been told someone will contact me within 24 - 76 hrs., but nobody has. Meanwhile I am having to work on a computer that is ergonomically uncomfortable and they've been getting paid for the product that I purchased for the last 3 months - mind you that this is for a machine that I have not had in my possession for almost that long. They do not offer loaners and even though my computer is insured they will not replace it with a working one unless the service department deems it "unusable"... meanwhile I am struggling to complete assignments on the computer that I have available, not to mention that it's not mine so I cannot rely on my family continuing to allow me to use it. Furthermore, I am moving to back to [redacted] in the next few weeks and these people cannot seem to get organized enough to give me a date on which they'll have it available and I'm scared that I'll move before then and then run into another logistic NIGHTMARE. I've mentioned my concerns to them and all I get it "I understand" from numerous customer service agents, who don't seem to really serve a purpose at this point except for being a buffer so that their precious managers/IT folks aren't bothered with real customers. Please help.Desired Settlement: I would like to have a NEW computer of the same model provided to me ASAP -- before I make the transition to [redacted]. In addition I want a reimbursement for the last 3 months I have not had my machine and for it to be discounted from the remaining amount owed on my machine, since I have not had all the tools available to me that I need to complete the $[redacted] undergraduate course I am taking right now AND I will have to go through the trouble of paying another IT specialist to unlock the information on my old hard drive. Finally, a change in their time delivery practices and for the store management to have a bit more clout when it comes to these issues.

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s complaint. Our records show on[redacted]

purchased a [redacted] computer with a 25-month repair Service

Agreement w/Accidental Damage coverage. [redacted]’s signed invoice

indicates at the time of purchase she acknowledged she was provided a copy of

the RSA & ACCIDENTAL DAMAGE brochure and that she understood the coverage

associated with the product. [redacted] elected to pick up her

computer from our [redacted], TX location; [redacted] signed acknowledging her

item was received in good order.

We received [redacted].

[redacted]’s complaint and she contacted our service department on two separate

occasions dated from [redacted] through [redacted] regarding her computer; stating the unit was not booting up and

keyboard was not syncing with the unit. After reviewing [redacted]’s

service history we found [redacted]’s computer was deemed uneconomical to

repair, therefore Conn’s agreed to exchange her computer. [redacted]’s

exchange was approved on [redacted]; she was issued a

credit up to the original amount paid which was $[redacted] to select a new

computer because the original model was no longer available. [redacted].

[redacted] initiated her exchange on[redacted] she elected a [redacted] notebook model

([redacted]). We sincerely apologize to [redacted] for the experience

and any inconvenience that has been caused as a result of delay.

If we may be of

further assistance, [redacted] may contact our Customer Service Department

at [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Hello: yes, my issue has been resolved. Conn's credited me $[redacted], which I utilized to purchase a laptop from them and close out my account. Thank you kindly for your assistance with the matter and for your prompt response. Regards, [redacted]

Review: On more then one occasions I will start receiving ghost call from Conns starting on the day the bill is due and even after you pay the bill you will keep getting ghost calls. I ask them to take me off automatic calling on several occasion but they still keep calling and harassing me. On a daily basis I will receive up to 10 call to call Conns, until I pay my bill. The harassment have to stop now or I will stop paying all accounts owned to Conns. I already sent a Stop and Decease letter for my attorney and next step will be suing Conns for harassmet.Desired Settlement: Stop Harassing me

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding his accounts. Mr. [redacted] stated he is receiving too many collection calls regarding his accounts and would like to request a cease and desist be placed on his telephone numbers.As of February 16, 2015, we have placed a cease and desist on the telephone numbers associated with your account. If you would like to remove the cease and desist at anytime, we ask that you submit that request in writing. Please note, it may take up to 24 hours for the cease and desist to become active. If you receive any calls within the next 24 hours please disregard them.We Value Mr. [redacted] as a customer and appreciate him bringing his concerns to our attention. Thank you, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: We brought a computer in for service and it was returned to us still broken we returned it when we realized it was still not working. I was told by the service manager he would pick it up the next day and call me with in 48 hours I never recived a phone call, and when I called about it again on Monday September 15th I was told I would recive notice to day September 17th about a exchange for a new computer again no call, and when I called as they instructed the department is not in and had left for the day.Desired Settlement: I would like them to live up to their guarantee and exchange the defective product with a new computer.

Business

Response:

Thank

you for the opportunity to respond to [redacted]’ complaint regarding a

purchase made under the name of [redacted]. Our records show on 11/22/13,

[redacted] purchased a [redacted] All-In-One computer from us with

a 37-month Repair Service Agreement. We show [redacted] elected to pick up

his computer from our [redacted], ** location; [redacted] signed acknowledging his

computer was received in good order.

We

received [redacted]’ complaint and found she had two completed service calls

regarding her computer.

· On 8/22/14, [redacted] contacted

us; stating the computer would turn off by itself and would not turn on.

Based on [redacted] problem description it was suggested he bring his computer

into service. On 8/24/14, service received

his computer; the technician inspected the computer and found the hard drive

needed to be replaced; the technician ordered the replacement hard drive on 8/30/14. The hard

drive became available on 9/02/14 and installed on that

same day; the technician tested the unit and tested ok.

· On 9/09/14, [redacted] contacted

us; stating the computer would not turn on. [redacted]’ computer was

received by service on 9/16/14. The

technician powered on the computer and no problems were found; the technician

was unable to duplicate the alleged issues [redacted] reported.

At

this time [redacted]’ computer does not qualify for an exchange. Based on

the last service call completed the computer powered on and was working

properly no defects were detected.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: I purchased the following from Conns: TV (899.99), service agreement (299.99), tv stand (349.99), delivery (79.99). All of that totaled 1629.96, with tax 134.47, giving a grand total of 1764.43. Conns tacted on their insurance for 199.57. I faxed, hand delivered, and my insurance agent emailed them proof that I had my own homeowners property insurance, so I should not have been charged that amount. with the insurance added (199.97) it brought my total to 1964.00. they also have listed their finance charge (IF I keep the loan open for the full 30 months) of 595.00. bringing the total to 2559.00.

Now. I did not get the TV stand, so 378.86 was credited back. Also, they finally got their act together after a month of me calling and removed the insurance charge totaling 259.44. the two credits I recieved totaled 638.30. I paid 1000 the first month, it was never my intention to keep this account open longer than a month or two. with paying the 1000 and getting the 638.30 credit, I am being told that I still owe 494.47!!! That does not add up correctly. they are charging me the FULL total amount (2559.00) that includes the finance charge (595). I should not be cherged that amount if I paid the account off early as I was told there is no penalty to pay the account off early.

My calculations state I owe the following: 1964-378.86-259.55=1325.59. 1325.59 MINUS 1000 (that I have already paid)= 325.59 times (their finance charge since it is over amonth) 21% = 68.39, so 325.50+68.39=393.98. They are telling me I owe 494.47, that is 101.50 MORE.

I have called customer service and after being treated very rudley, was told that I was was being offered a discounted amount of 494 to pay. It is not discounted if I only REALLY owe 393.98.

Any assistance that can be provided will be greatly appreciated. I want to get my account zeroed out with this company (that has a very appropriate name) so that I do not have to deal with them ever again.Desired Settlement: I want the correct balance to show on my account, because I feel I am being charged for finance charges or SOMEthing that I should not be because my total does not add up. PLUS I have been going back and forth with Conn's to get the insurance taken off since I made the 1000 payment. I would have totally paid the balance off at that time but because they did nto have the insurance removed I was advised not to pay it in full because it would take forever to get my refunded amount. So I didnot pay it in full, and I have been calling every week (sometimes more than once a week) trying to get the insurance off, and it has taken un into a nothe month...which causes more finance charges to be added on. I do not feel that is fair, and I just feel Conn's tactics are not desirable and not fair.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she does

not agree with her outstanding balance.

According to

our records, [redacted] signed a 30-month retail installment contract on

[redacted] 6, 2014. She received an

invoice credit for the TV stand in the amount of $378.86 on [redacted] 24, 2014.

[redacted] also faxed over proof of

insurance and received credit of $259.44 for canceling the property insurance

on [redacted] 7, 2014.

Conn’s does

not use simple interest calculations to calculate interest. Conn’s uses the rule of 78 when calculating

interest.

The current

payoff on the account as of [redacted] 21, 2014 is $494.47. If [redacted] would like to pay the balance

in full, we ask that she call the day she plans to submit the payment for an

up-to-date payoff quote.

We value [redacted] as a customer and appreciate her bringing this matter to our

attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Reading the response from Conn's, I still do not agree with what they are saying. According to the ledger they provided, it states the Original Loan AMount: 2559.00. That is incorrect, according to my receipt my orginial loan amount (including the insurance, which was later removed) was 1964.00. that is the amounti financed. The amount provided by Conns, 2559.00, that includes finance charges totaling 595.00, for a 30 month payment plan. I have already paid 1000, and would have paid it in full had the amount been correct, so why am I being charged for the full amount of the finance charges? All of my credits and what nots should have been subtracted from teh 1964, not the 2559. This is unfair to be charged for interest that I have not used, since I would have paid it off within a month, but since my totals are not correct it has moved it from one month to almost 3 months. Regards,

Business

Response:

Thank you for

the additional opportunity to respond to [redacted] concerns regarding her

account.

We have

processed an interest recalculation on the account. If [redacted] is willing to pay $385.57 on

the account on or before [redacted] 5, 2014, the account will close out as 90

days same as cash.

will receive a close out letter within 30 business days of the account closing

to retain for her records. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me (please see below).

Conn's and Revdex.com:

Per the instructions given by the Conn's representative, I have made the final payment of $385.57. My confirmation number provided is: [redacted], this payment was made tonight, **-1-2014. Please see that this closes out my account, because the automated system was telling me a different amount (larger) was still owed.

Thank you Conn's and Revdex.com for working with me to get this resolved. It has been a true lesson learned and I will not do business with companies that use the rule 78 to calculate their interest again. I never knew to ask about that, my [redacted], presented this as simple interest calculation. So I was thrown way back when you said rule 78 (i had to go and google what it was!). Please give your "sales people" a refresher to not lie to the customer on this very important fact.

Blessings,

Review: We were told our sofas were going to be delivered on sunday..conns brought the delivery but sofas were broken so now we have to wait another week and we don't get our money back and our sofas were only 300 but if we do not want sofas it is going on our credit bad of 6000 dollarsDesired Settlement: Our deposit back

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] complaint.

Based on the information provided in her complaint we have been unable to

locate a purchase with us. We attempted

to reach Ms. [redacted] at the phone number provided and the voicemail was not setup

to leave a message. To better assistance

Ms. [redacted] she may contact our Customer Service department or provide her

invoice number and the best contact number to reach her.

If we may be of further assistance to the customer, please contact

Customer Service at [redacted]

Kind Regards,

Review: I have a contract with conns that involved a sofa sleeper and love seat sofas broke they sent someone to fix it once about yhree weeks later broke again snd conns wanted again to send some one to fix these sofas wer brand new to me it was already a manufactures defect well after all the hasles and phone call git them to return and pick up sofas well I still have a stove and and two pada on contract cinns was not abke to get me any more sofas ke thevonesbi git in the firts place they wanted to give me in store creditbwich at this time I dont need anything well my payment wuth them was 168.00 a month now I had to go get a sofa sleeper sinewhere else and conns does not want to lower my payment I can explain more if ull give me a callDesired Settlement: There has not been a settlement tell now

Business

Response: