Copperfield North Apartments

Sent: Monday, May 08, 5:PM Subject: RE: Revdex.com Complaint *** Please see the response below regarding a Revdex.com complaint (#***) and the attached supporting applicationPlease refer any future responses electronically to meThank you! The applicant applied for their
apartment on March 24, 2017. At that time, they paid a $application fee and a $administrative fee to submit their application and hold their apartment. Their move in date was set for 4/17/2017. On April 5, 2017, the applicant paid their deposit in the amount of $150. During the week prior to their move in, the applicant visited the Management Office a total of times, and conducted a walk-through of their future home during each visitDuring those visits, they expressed they liked their home, and requested items to be performed that are not standard for an apartment home at our communityAs an example, the applicant wanted their home to be painted gray, when our standard color is tanAlthough we would normally charge a resident for this service, we did not charge them for their requestIn addition, the applicant walked their specific apartment home the day prior to move in with our Service Manager and Leasing ConsultantAt that time the applicant expressed that they were happy with their home and would be moving in for the their scheduled move in date, the next dayOn the schedule day of move in, 4/17/2017, the applicant arrived with an acquaintance, who was not on the lease as a leaseholderAt that time the acquaintance requested items to be performed, such as changing the faucet in the bathroomAlthough the acquaintance was not on the lease, as the request of the applicant, we did perform this change for themAt that time they expressed they would be back the next day, and let us know if they would move forward with moving inOn 4/18/17, the applicant informed us they would not be taking the apartment homeAt that time, we explained the money is non-refundable, per their application agreement which was signed on 3/24/(attached)Per Page 2, Paragraph 7, “if you or any co-applicant withdraws an Application or notifies us that you’ve changed your mind about renting the dwelling unit, we’ll be entitled to retain all application deposits as liquidated damages, and the parties will then have no further obligation to each other.” The deposit will not be refunded, per the application agreement as they withdrew their application Devin *** | Director of Marketing Robbins Property Associates