Revdex.com,Thanks for the notice regarding our service to [redacted]and your assistance in assuring [redacted] that Heartwood Rebuilding Servicestakes her complaint seriously and had been working to alleviate the defects inher cabinets. The fact that we had to go through a big box store to purchase...
thematching cabinets and parts for her repairs, (that unfortunately came indefective) made it difficult to arrange for the manufacturer’s representative toinspect and provide non-defective parts. The rep was off most of the month ofDecember and the cabinet company closed for 2 weeks over Christmas. In this light,I would agree that the process took too long. I will contest her contentionthat we have not kept her informed and we even possess the notes and emails tosupport that contention.12/23/14 via email1/13/15 via phone conversation1/16/15 via email1/23/15 via email2/2/15 via email2/3/15 via email2/4/15 via email2/19/15 via email2/19/15 via email2/24/15 via email[redacted] repairs were completed on 2.26.15.Thanks,[redacted]
Revdex.com,Thanks for the notice regarding our service to [redacted]and your assistance in assuring [redacted] that Heartwood Rebuilding Servicestakes her complaint seriously and had been working to alleviate the defects inher cabinets. The fact that we had to go through a big box store to purchase...
thematching cabinets and parts for her repairs, (that unfortunately came indefective) made it difficult to arrange for the manufacturer’s representative toinspect and provide non-defective parts. The rep was off most of the month ofDecember and the cabinet company closed for 2 weeks over Christmas. In this light,I would agree that the process took too long. I will contest her contentionthat we have not kept her informed and we even possess the notes and emails tosupport that contention.12/23/14 via email1/13/15 via phone conversation1/16/15 via email1/23/15 via email2/2/15 via email2/3/15 via email2/4/15 via email2/19/15 via email2/19/15 via email2/24/15 via email[redacted] repairs were completed on 2.26.15.Thanks,[redacted]