Hello,My name is Daryl Corby. I am the third generation owner of Corby's Collision, we have proudly served our community for over 75 years. This is the first time that a complaint has been made to the Revdex.com.Unfortunately, we did have a bad experience with [redacted] at our shop...
as he proceeded to cause a huge scene in front of other customers. The incident that MR. [redacted] claims actually started the prior time he came to our shop to pick up his vehicle after ALL the repairs were completed according to State Farms original estimate. Mr. [redacted] had claimed that there was a part missing from the accident on the vehicle and that the front bumper did not line up properly on the drivers side of the vehicle.(please remember We repaired the passengers side of the bumper according to State Farms Estimate.) He claims that his pictures clearly show the tow hook cover was on the car when he dropped it off to us and called us liars when we told him it was not. His own pictures clearly show it was NOT there. At this point we told him we would need to call his insurance company and have them reinspect his claims as it is not our decision on whether these additional repairs are going to be covered. Mr. [redacted] is now aware that the Tow hook cover was always missing. I do believe he became more upset after he realized he was wrong. [redacted]'s insurance company State Farm came out to reinspect his claims of damages. The adjuster for State Farm, Who has been doing this for many years, wrote a PRIOR DAMAGE ESTIMATE (I CAN SUPPLY A COPY OF WHAT STATE FARM WROTE) to replace the COMPLETE BUMPER COVER, the tow hook access cover and the Left side front bumper mounting bracket. THEY DETERMINED THESE DAMAGES WERE NOT RELATED TO THE OTHER DAMAGES ON THE ORIGINAL STATE FARM ESTIMATE. ( I can supply a copy of original estimate). From this point Mr. [redacted] was completely irrational and took out all his frustrations on us. Although I do agree with Mr. [redacted], that the customer is usually right, in this case , Mr. [redacted] is wrong. I have been doing this for 30 years and in my opionion I agree with State Farm that the damages he is claiming is not related. I also believe that Mr. [redacted] was well aware of this and in that case was trying to commit insurance fraud. Corby's Collision will have no part of insurance fraud.We were verbally and physically asulted by Mr. [redacted] with a customer who saw the whole altercation! Mr [redacted] attacked Jason first and Jason defended himself until My Technician and myself broke them apart. The Whole incident lasted 5 seconds. Mr [redacted] called us Liars and used phrases such as "Dummy Check" and "source of truth". Now he is slandering me and my Company on the Revdex.com and on Yelp. Several times he told me to wipe the smile off my face as he was pointing at me with aggresion and his father was holding him back. At that point I told him I was going to leave the situation before he did something stupid. Is that the threat he claims I made? I walked away in my own shop to avoid further confrontaion with Mr. [redacted]. I should have called the Police. Lesson learned.I would also like to state for the record that we repaired rust on Mr [redacted]'s left fender at no charge to him. We did this because that is what we do for our customers. We do our best to take care of them. This would have costed him roughly $200.Lastly, I would like to say, Mr. [redacted] claims to have this whole transaction on tape and has threatened the use of it several times. I ask that the Revdex.com request this tape from him to finish this crazy complaint, Although I doubt [redacted] will provide it as all the truths would be heard.
Hello,My name is Daryl Corby. I am the third generation owner of Corby's Collision, we have proudly served our community for over 75 years. This is the first time that a complaint has been made to the Revdex.com.Unfortunately, we did have a bad experience with [redacted] at our shop...
as he proceeded to cause a huge scene in front of other customers. The incident that MR. [redacted] claims actually started the prior time he came to our shop to pick up his vehicle after ALL the repairs were completed according to State Farms original estimate. Mr. [redacted] had claimed that there was a part missing from the accident on the vehicle and that the front bumper did not line up properly on the drivers side of the vehicle.(please remember We repaired the passengers side of the bumper according to State Farms Estimate.) He claims that his pictures clearly show the tow hook cover was on the car when he dropped it off to us and called us liars when we told him it was not. His own pictures clearly show it was NOT there. At this point we told him we would need to call his insurance company and have them reinspect his claims as it is not our decision on whether these additional repairs are going to be covered. Mr. [redacted] is now aware that the Tow hook cover was always missing. I do believe he became more upset after he realized he was wrong. [redacted]'s insurance company State Farm came out to reinspect his claims of damages. The adjuster for State Farm, Who has been doing this for many years, wrote a PRIOR DAMAGE ESTIMATE (I CAN SUPPLY A COPY OF WHAT STATE FARM WROTE) to replace the COMPLETE BUMPER COVER, the tow hook access cover and the Left side front bumper mounting bracket. THEY DETERMINED THESE DAMAGES WERE NOT RELATED TO THE OTHER DAMAGES ON THE ORIGINAL STATE FARM ESTIMATE. ( I can supply a copy of original estimate). From this point Mr. [redacted] was completely irrational and took out all his frustrations on us. Although I do agree with Mr. [redacted], that the customer is usually right, in this case , Mr. [redacted] is wrong. I have been doing this for 30 years and in my opionion I agree with State Farm that the damages he is claiming is not related. I also believe that Mr. [redacted] was well aware of this and in that case was trying to commit insurance fraud. Corby's Collision will have no part of insurance fraud.We were verbally and physically asulted by Mr. [redacted] with a customer who saw the whole altercation! Mr [redacted] attacked Jason first and Jason defended himself until My Technician and myself broke them apart. The Whole incident lasted 5 seconds. Mr [redacted] called us Liars and used phrases such as "Dummy Check" and "source of truth". Now he is slandering me and my Company on the Revdex.com and on Yelp. Several times he told me to wipe the smile off my face as he was pointing at me with aggresion and his father was holding him back. At that point I told him I was going to leave the situation before he did something stupid. Is that the threat he claims I made? I walked away in my own shop to avoid further confrontaion with Mr. [redacted]. I should have called the Police. Lesson learned.I would also like to state for the record that we repaired rust on Mr [redacted]'s left fender at no charge to him. We did this because that is what we do for our customers. We do our best to take care of them. This would have costed him roughly $200.Lastly, I would like to say, Mr. [redacted] claims to have this whole transaction on tape and has threatened the use of it several times. I ask that the Revdex.com request this tape from him to finish this crazy complaint, Although I doubt [redacted] will provide it as all the truths would be heard.