Cortland Partners

Good morning, We apologize for any service concerns that you have had since living at [redacted] We do take maintenance requests seriously; currently, I see that all of your maintenance concerns have been addressed If there are still outstanding maintenance concerns, please contact myself or the Community Manager, Brad C [redacted] , to assist with resolving these Regarding the associate rent discount, this is only offered to current Cortland associates as there are job responsibilities that also come with living at one of our communities If you have any outstanding questions that I can be of assistance, please feel free to reach out.To Better Living,Niki K***Area Operations [email protected]

Good morning, We apologize that you had a less than desirable leasing experience Unfortunately with online leasing, we are not able to hold an apartment as a courtesy without a formal application and monies put down In speaking with Ashley, I understand that you recently came to an agreement regarding a different apartment and move in date I hope that this date will better suit than what was previously offered We also have asked that Katelyn (Katie) M [redacted] work with you regarding your move in needs If you need assistance, she can be reached via email at [redacted] or at ###-###-#### Best wishes with your upcoming move.Respectfully,Niki K***Cortland Partners, Area Operations Manager###-###-####

Hi, Thank you for reaching out regarding your concernsWe apologize that our service team entered your home without your consent. We will make sure that this does not occur in the future. Our community has heat pump systems, which function differently than a traditional furnace.
While the heat pump will warm the home, it does not blow "hot" air unless set to the emergency heat option. Also, in conditions of extreme cold, like we have recently experienced in Ohio, the use of emergency heat is helpful to maintain warmer temperatures in your home. We would be happy to set up a time for our Regional Service Manager to visit your home and confirm the system is functioning properly if you would like. Please feel free to reach out to me to set up a time.Thank youBest,Niki K*** | Senior Area Operations Manager Cortland Partners | Creating Value for a Better Life P ###-###-#### niki.k***@cortlandpartners.comwww.cortlandpartners.com

I called niki and asked her to send me all the pictures they have of the damages and to send me a copy of my lease agreement with my signature on it and they still have yet to be able to provide me with that information

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI came to a resolution with *** *** in person

Ms*** applied to Jefferson Chase on June 20th. Additional information was required to confirm income and identity. This information was not provided and Ms*** decided to cancel her application instead. Since she was not denied and notice of cancellation was not made within
hours of application, the $paid for application ($50) and administrative ($125) fees are not refundable. These details are provided in the application and online when applying. If there are any further questions, I am happy to assist and can be reached at ###-###-####. Best, Niki Ki***, Area Operations Manager###-###-####

Good afternoon,Our sincere apologizes regarding ***' move in experience. We were under the impression that the rent concession of $was mutually agreed upon as sufficient compensation for his inconvenience. We were also unaware of any outstanding maintenance concerns
and do apologize for not repairing these items. We certainly would have taken care of them in a timely manner if we were aware. Attached are some photos following move out (additional photos can be emailed if needed). As one can see, the home required additional painting and kilz sealant due to the condition of the walls, the carpet had to be replaced due to pet urine damage, many items were left behind in the home creating additional work for the service team to trash out, and a flea treatment had to be completed by pest control. While all of the move out charges will not be adjusted, if *** has additional questions, I would be happy to discuss them with him. I can be reached at ###-###-#### or [email protected]. Please feel free to contact me if additional information is needed

Good evening, We have received complaint #[redacted] from [redacted] at Jefferson Chase.  Prior to receiving this complaint on Friday June 3rd, we have already entered into an agreement to release [redacted] from her lease with a 60 day move out notice.  Lease termination fees have been...

agreed to be waived.  In addition, we have waived her trash fee for the month of June.  It will be applied for future months.  [redacted] agreed that this was an acceptable resolution to her.  Please feel free to contact me with any questions.  Enjoy your day.Thank you, Niki

Good morning, We apologize for any service concerns that you have had since living at [redacted].  We do take maintenance requests seriously; currently, I see that all of your maintenance concerns have been addressed.  If there are still outstanding maintenance concerns, please contact myself or the Community Manager, Brad C[redacted], to assist with resolving these.  Regarding the associate rent discount, this is only offered to current Cortland associates as there are job responsibilities that also come with living at one of our communities.  If you have any outstanding questions that I can be of assistance, please feel free to reach out.To Better Living,Niki K[redacted]Area Operations [email protected]

Good morning, We apologize that you had a less than desirable leasing experience.  Unfortunately with online leasing, we are not able to hold an apartment as a courtesy without a formal application and monies put down.  In speaking with Ashley, I understand that you recently came to an...

agreement regarding a different apartment and move in date.  I hope that this date will better suit than what was previously offered.  We also have asked that Katelyn (Katie) M[redacted] work with you regarding your move in needs.  If you need assistance, she can be reached via email at [redacted] or at ###-###-####.  Best wishes with your upcoming move.Respectfully,Niki K[redacted]Cortland Partners, Area Operations Manager###-###-####

Good afternoon,I sent Niki the information he requested on the morning of 11.4.2016 and also have spoken with him since receiving this email.  He has requested additional information, including a copy of his lease after he added a roommate and his move out statement.  That information will be provided this afternoon. Respectfully,

Good morning, We apologize for any service concerns that you have had since living at [redacted].  We do take maintenance requests seriously; currently, I see that all of your maintenance concerns have been addressed.  If there are still outstanding maintenance concerns, please contact...

myself or the Community Manager, Brad C[redacted], to assist with resolving these.  Regarding the associate rent discount, this is only offered to current Cortland associates as there are job responsibilities that also come with living at one of our communities.  If you have any outstanding questions that I can be of assistance, please feel free to reach out.To Better Living,Niki K[redacted]Area Operations [email protected]