Our company VP tried to schedule an appointment with the customer and he would not committ to a day or time that he was available Our VP traveled to this project times with refund check to give to the customer and customer was not home,(one weekday visit and one weekend visit) The customer was advised by our sales staff that this was not the best way to repair the area, however the customer did not want to mill out the area and replace which was what was needed This customer has recieved a full refund from our company and had he simply scheduled an actual appointment he would have recieved it much sooner
Our company VP tried to schedule an appointment with the customer and he would not committ to a day or time that he was available. Our VP traveled to this project times with refund check to give to the customer and customer was not home,(one weekday visit and one weekend visit). The
customer was advised by our sales staff that this was not the best way to repair the area, however the customer did not want to mill out the area and replace which was what was needed. This customer has recieved a full refund from our company and had he simply scheduled an actual appointment he would have recieved it much sooner
The complaint is resolved as the business did issue a full refund last week However, the response provided by the business is less than honest First, the sales representative assured me that the crack sealing technique was an appropriate solution and would last "for many years" before requiring re-application Second, owing to my unpredictable work schedule, I advised the company VP that he could inspect the job at his convenience without me being present Finally, the company VP's idea of a timely resolution is not realistic -- the issue was theirs to resolve in early in early May when they received my certified letter Defensive counter-allegations cannot mask immature behavior
Our company VP tried to schedule an appointment with the customer and he would not committ to a day or time that he was available Our VP traveled to this project times with refund check to give to the customer and customer was not home,(one weekday visit and one weekend visit) The customer was advised by our sales staff that this was not the best way to repair the area, however the customer did not want to mill out the area and replace which was what was needed This customer has recieved a full refund from our company and had he simply scheduled an actual appointment he would have recieved it much sooner
Our company VP tried to schedule an appointment with the customer and he would not committ to a day or time that he was available. Our VP traveled to this project times with refund check to give to the customer and customer was not home,(one weekday visit and one weekend visit). The
customer was advised by our sales staff that this was not the best way to repair the area, however the customer did not want to mill out the area and replace which was what was needed. This customer has recieved a full refund from our company and had he simply scheduled an actual appointment he would have recieved it much sooner
The complaint is resolved as the business did issue a full refund last week However, the response provided by the business is less than honest First, the sales representative assured me that the crack sealing technique was an appropriate solution and would last "for many years" before requiring re-application Second, owing to my unpredictable work schedule, I advised the company VP that he could inspect the job at his convenience without me being present Finally, the company VP's idea of a timely resolution is not realistic -- the issue was theirs to resolve in early in early May when they received my certified letter Defensive counter-allegations cannot mask immature behavior