Council of Interstate Testing Agencies, Inc.

We are very dissatisfied with our tile and carpet installation from Dunedin Floors and Granite
The grout between our floor tiles is permanently stained from basic foot trafficRepeated cleaning attempts have not made a differenceWe were told our grout would be sealed, but obviously it was not
Regarding the carpeting, our carpeting is bulging and our carpet pad is compressed and offers little paddingWe paid for a "premium" carpet pad, and what we got was not good if it is this bad only four years later
We contacted the company regarding the carpet bulging and grout stainingThe manager Joe Ccame out on site and said that the bulging of the carpet was due to using a rental carpet cleaner on itI agree to disagree with him there, and there is no way to tell unless the carpet is removed from the padding
Joe stated he would check our records regarding the grout sealing, but he did notWhen we contacted him multiple times, he ignored us completely without any responseWhat kind of manager does that?
We paid this company $7,for this job only four years agoNow we will have to pay another company to professionally clean and seal the groutWe are also considering replacing the low quality carpet and padding in our houseHow could anyone be satisfied in this situation?
The quality of materials, installation, and service from dealing with this company was very lowBecause of this experience, we strongly recommend you look elsewhere for another more reliable and professional company

Tile installation on approx sq ft was done incorrectlyWe must have the entire area ripped up and re-installed per a certified inspector
They don't stand behind their workWe must have the entire main area (approx sq ft) redone only one year later due to the grout crumbling out between tiles, major lippage due to the floors not being prepared properly before tile was laid, and tiles going hollow throughout the installationThe trim work is a mess No soft joints anywhere in the installation and everything was grouted to the walls and cabinetsWe gave them opportunities to address the problems but they kept bringing back the same installers to fix, and weren't doing the right repairsMore lippage More hollow tiles are appearing even though they assured me this would stopThey don't stand behind their work and will leave you in a lurch without any concern about it whatsoever Paid to have a third party inspection done which confirmed our concerns - to have a qualit