Counter Effect

Counter top estimate,contract signed and deposit given 1st week of feb.2014,counter top to be installed 2-3 weeks max.Job remains incomplete today.Contract and Co. rep stated 3-4 weeks for counters to be ordered and installed. It took 9 weeks later with many phone calls and excuses form Company counter top installed poorly. 12 weeks into contract and owner finally came to look at install and agreed job was poorly done and offered to correct and discount price due to the incovience of us waiting 12 weeks with NO counter tops and using a bar sink as kitchen sink. We waited 3 more weeks no phone call or repairs done. We obtained legal advice and notifed owner of company we were going to small claims court to resolve our issues. A rep. showed up 2 days later to correct some of problems,but we still have a broken oven door that occurred durning install that they are to fix.Desired SettlementFinish the job with repair to oven.Business Response Counter Effect has addressed and corrected any and all issues/complaints that this customer notified us of. On June 23rd, 2014 a technician from [redacted] went to the customer's home and repaired the door on the Frigidaire Gas Range. We do acknowledge that the install took longer than expected and as a good faith gesture we discounted the cost by $500.00 for the inconvenience caused to the customer.Respectfully,[redacted]Director of Sales