Cousineau Auto Parts

On 2/12/ [redacted] purchased a used radiator for a Dodge Truck from us at our Weston WI location with a Year replacement warranty [redacted] who is not the customer called on 3/4/and said the radiator was “junk” and it ruined the customer’s transmission and we needed to replace the transmission The warranty states as printed on the customers invoice “Cousineau Auto Parts Inc is not responsible for any loss by installation, removal or use of this merchandise” We explained that there is no proof the used radiator was faulty and/or it caused the customers transmission to fail We offered the customer a replacement radiator at no charge and declined to replace the transmission in the customer’s truck We stand by our warranty and policy This complaint wasn’t even filed by the customer we sold the part to Attached is a copy of the invoice supplied to the customer [redacted] Cousineau Auto Parts IncCousineau Auto Parts Inc [redacted] INVOICE Cash Delivery Counter Sale Invoice No Claim Number Customer PO# Customer RO# Contact Date Time Salesperson Sales Type Invoice To Ship To Order # [redacted] AcctCode Stock # Part Description Price [redacted] ***) DODGE PICKUP Radiator [redacted] *** VIN: [redacted] Vehicle White Location: 2F Gold Warranty Core Gold Warranty, The Warranty included with the sale of this part is for yr and does not cover any Labor for any reason Thank you for your order and continued business [redacted] extension Payment: Cash Total: Amount Due: Invoice Terms Day warranty on all purchased parts unless otherwise noted Customer has the option at the time of purchase to buy an extended warranty and or a labor warranty All claims and returns must be accompanied by this invoiceNo returns after daysNo returns on electrical parts Returns must be in the same condition as when purchasedNo refunds for disassembled parts 20% restocking charge on cash returnsDeposits not refundable after days Cousineau Auto Parts Inc/Wally's U-PuInc is not responsible for any loss by installation, removal or use of this merchandise

As you can see with the attached documents that Mr*** ordered the windshield on 3/4/and he paid for it on that day and he paid $not $and he stated. Nor did he pay cash for the windshield he paid for it with his credit card as you can see on our invoice number 308331. On
3/13/he picked up the windshield. Every retail customer we have the customer pays for the order before we pull it and we invoice the part when he picks it up. This is standard practice in our company. We process orders per day and this is how we do it on every retail order. MrSchultz picked up the glass according to our records. I am puzzled why one year later he would be asking about it. Please let me know if you need anything else.
*** ***

We have Resolved this with the consumer

On 2/12/15 [redacted] purchased a used radiator for a 1997
Dodge Truck from us at our Weston WI location with a 1 Year replacement
warranty.  [redacted] who is not the
customer called on 3/4/15 and said the radiator was “junk” and it ruined the customer’s
transmission and we needed to...

replace the transmission.  The warranty states as printed on the
customers invoice “Cousineau Auto Parts
Inc is not responsible for any loss by installation, removal or use of this
merchandise”.  We explained that
there is no proof the used radiator was faulty and/or it caused the customers
transmission to fail.  We offered the
customer a replacement radiator at no charge and declined to replace the
transmission in the customer’s truck.
 
We stand by our warranty and policy.  This complaint wasn’t even filed by the
customer we sold the part to.  Attached
is a copy of the invoice supplied to the customer.
 
[redacted]
Cousineau Auto Parts IncCousineau Auto Parts Inc [redacted] INVOICE
Cash
Delivery Counter Sale
Invoice No.
Claim Number
Customer PO#
Customer RO#
Contact
Date
Time
Salesperson
Sales Type
Invoice To Ship To
Order # [redacted]
Acct. Code
Stock # Part Description Price
[redacted]) 1997 DODGE 1500 PICKUP Radiator
[redacted] VIN: [redacted] Vehicle Color: White
Location: 2F
60.00
Gold Warranty
Core 10.00
Gold Warranty, The Warranty included with the sale of this part is for 1 yr and does not cover any Labor for any
reason
Thank you for your order and continued business. [redacted] extension 225
Payment: Cash  Total:
Amount Due:
73.85
70.00
3.85
0.00 Invoice Terms
90 Day warranty on all purchased parts unless otherwise noted
Customer has the option at the time of purchase to buy an extended warranty and or a labor warranty
All claims and returns must be accompanied by this invoice. No returns after 10 days. No returns on electrical parts
Returns must be in the same condition as when purchased. No refunds for disassembled parts
20% restocking charge on cash returns. Deposits not refundable after 30 days
Cousineau Auto Parts Inc/Wally's U-Pull-it Inc is not responsible for any loss by installation, removal or use of this merchandise.

Do NOT patronize this business. They are utterly terrible. Completely awful customer service and unacceptable treatment. Not to mention ethically questionable business practices. I was prompted for a credit card number, which was immediately charged for a part I never received.

Review: I was helping a friend fix his 1997 Dodge Ram 1500. He needed a radiator, He went to cousineau auto in Schofield WI. We changed the radiator, was to be a good working part, well he drove the truck for about 20-25 miles and the transmission went out. Did a little looking into this and turns out the transmission cooler part of the radiator is bad causing the transmission to overheat. Cousineau auto said not there problem, won't give me the number to there boss, or return calls. Think this is a horrible way to do run a company. Was told $600 for a transmission that went out due to there defective part they sold.Desired Settlement: I think that sence they sold the defective part that caused the transmission to go out they should provide a replacement transmission.

Business

Response:

On 2/12/15 [redacted] purchased a used radiator for a 1997

Dodge Truck from us at our Weston WI location with a 1 Year replacement

warranty. [redacted] who is not the

customer called on 3/4/15 and said the radiator was “junk” and it ruined the customer’s

transmission and we needed to replace the transmission. The warranty states as printed on the

customers invoice “Cousineau Auto Parts

Inc is not responsible for any loss by installation, removal or use of this

merchandise”. We explained that

there is no proof the used radiator was faulty and/or it caused the customers

transmission to fail. We offered the

customer a replacement radiator at no charge and declined to replace the

transmission in the customer’s truck.

We stand by our warranty and policy. This complaint wasn’t even filed by the

customer we sold the part to. Attached

is a copy of the invoice supplied to the customer.

[redacted]

Cousineau Auto Parts IncCousineau Auto Parts Inc [redacted] INVOICE

Cash

Delivery Counter Sale

Invoice No.

Claim Number

Customer PO#

Customer RO#

Contact

Date

Time

Salesperson

Sales Type

Invoice To Ship To

Order # [redacted]

Acct. Code

Stock # Part Description Price

[redacted]) 1997 DODGE 1500 PICKUP Radiator

[redacted] VIN: [redacted] Vehicle Color: White

Location: 2F

60.00

Gold Warranty

Core 10.00

Gold Warranty, The Warranty included with the sale of this part is for 1 yr and does not cover any Labor for any

reason

Thank you for your order and continued business. [redacted] extension 225

Payment: Cash Total:

Amount Due:

73.85

70.00

3.85

0.00 Invoice Terms

90 Day warranty on all purchased parts unless otherwise noted

Customer has the option at the time of purchase to buy an extended warranty and or a labor warranty

All claims and returns must be accompanied by this invoice. No returns after 10 days. No returns on electrical parts

Returns must be in the same condition as when purchased. No refunds for disassembled parts

20% restocking charge on cash returns. Deposits not refundable after 30 days

Cousineau Auto Parts Inc/Wally's U-Pull-it Inc is not responsible for any loss by installation, removal or use of this merchandise.

Review: I had paid Cash for tires $140.00 each tire and a windshield $125.00 for a 2006 F350 supper duty pickup. I had picked up the tires in April 2015 and I broke my foot and tore my acyls tenant on march 9th 2015. I had called [redacted] at Cousineau Auto about a week later and he had told not to worry that when I was ready to pick up the windshield it would be there. At that time I had asked him for a refund and said that I had nothing to worry about that they would take care of it when I was ready for the windshield. I have called and left [redacted] with updates on what was going on thru all this time and I had had surgery on my knee the week before Thanks giving and I'm still having problems with my Knee right now. But called because I was going to have a friend pick the windshield up and I had talked to a person and he said the windshield was still sitting there in customer pickup with my name on it. And he said let me check to make sure and I will call you right back. I waited 2 days and I called back and I talked to a [redacted] and she had told me they would have windshield pulled for me. I called back on Tuesday March 8 and she had told me they broke 2 windshields and she needed to talk to her boss. [redacted] called me back on Wednesday at 9:30 am and said that they were not going to refund or give me any credit for the windshield. I had said this is a cash transaction and that cash or credit should be issued no matter how long its been its not money your boss deserves for selling nothing. I also asked for her bosses phone number and she said the only way to get ahold of him was by Email. I told her I would like to talk to him on the phone and she no and hung up on me.Desired Settlement: I would like a full refund because I didn't receive any product in my hands to compensate for the Cash I gave there company.

Business

Response:

As you can see with the attached documents that Mr. [redacted] ordered the windshield on 3/4/15 and he paid for it on that day and he paid $105 not $125 and he stated. Nor did he pay cash for the windshield he paid for it with his credit card as you can see on our invoice number 308331. On 3/13/15 he picked up the windshield. Every retail customer we have the customer pays for the order before we pull it and we invoice the part when he picks it up. This is standard practice in our company. We process 250 orders per day and this is how we do it on every retail order. Mr. Schultz picked up the glass according to our records. I am puzzled why one year later he would be asking about it. Please let me know if you need anything else.

I called Consineau Auto Inc looking for a part advertised for $95.00. I spoke to Mike [redacted] at approx 12:10pm on 03/02/2016 and asked for a radiator support for a 2008 Infiniti QX56. He looked up the part and said he had it in for $95 picked up, he paused for about 30 seconds and said that couldnt be right. He paused for another 30 seconds and said that advertised price isn't correct and the price is $250 picked up.