Cozze Cakes, LLC

I used Amy for the last of my daughter's birthday cakes The last one to be honest was so not even close to the picture I had sent as a reference that I wasn't happy at all (there was no detailshe basically slapped some shapes on white fondant), but this yearbetween running business and being a busy mom I literally didn't have time to find a new bakerso we used her againAmy's communication stinks You have to email her several times or leave various messages before she gets back to you I think she thinks she's "big-time" or somethingIt's a jokeAnyway, I emailed her a few days ago and had to leave a voicemail this morning asking what time to pick up our daughter's cake In other words, I wanted to see what time she openedShe finally emails me back basically saying that she was running late with her orders and deliveries for today that our daughter's birthday cake will be ready at either 3pm or 4:30pm.....So basically my husband would have to leave her party, to drive in rush hour on Rtto pick up her cakeAny baker that's worth anything has their order ready the morning of We've picked up our previous cakes from her at 9am Here's her email to meTHE DAY BEFORE MY DAUGHTER'S BIRTHDAY"Unfortunately because of my full weekend schedule of weddings I had no time to work on the cake yet My cleaning crew is here until 10:tomorrow morning so I wouldnt have been able to start on it until after that I;m not sure where this leaves us.."
When I asked her why she couldn't start on the cake this afternoon and I would drive out tonight to get itanythingso long as my only daughter has her birthday cake (that was booked WEEKS in advance, by the way) her reply was"I had plans to take my children to the hockey game Even if I cancel my plans with them to work on the cake I will still not be able to get into the shop tomorrow until o'clock because of the cleaning crew."
She also went on to say"I've thought about it and I'm not going to disappoint my children but canceling this trip with them, as this is one of the only days a week I get to spend with them."
It's completely baffling how her logic seems to work, never mind that weird excuse about a "cleaning crew" being there until almost 11amBasically she overbooked herself and threw my daughter's cake in the back of her list of things to do A hockey game is more important than her obligations for a child's birthday, she committed to doing weeks agoPLEASE BEWARE MOMMIES & BRIDES-TO-BE!!!!!!! ANYONE WHO FLAKES OUT LIKE THIS CANNOT BE TRUSTED TO HAVE YOUR CAKE THE DAY OF YOUR EVENT DON'T GO THROUGH WHAT I'M GOING THROUGH NOWI am sooooo unbelievably shocked at how she handled this that I am making it my mission to spread the word to every single person I know and through every available social media outlet available She won't do this to another Mom if I can help it Please feel free to message me as I have the full emails if you'd like to read DONT TRUST HER! DON'T BOOK HER! DON'T WASTE YOUR TIME! Either way her cakes weren't all that to begin withKeep up your search for a better baker!