CPMI Professional Development Inc.

p { margin-bottom: 0.1in; line-height: 120%; } { } On Friday 9/this customer called CPMI and asked customer service if he could sign up for his state licensing examHe was told that he could, which is completely accurate, and he was given the site addressHis was not an unusual request
as students will often schedule the state test as a goal for themselves to take the test by a certain date, or because their company requires them to take the test by a set dateAlso, many test sites require scheduling in advance because of limited availability The next Monday he called from the state testing center and said he needed his course completion certificate emailed so he could take the examHe said testing site personnel told him he could use emailed certificatesOhio requires certificates to have an original signature and be mailedThey do no accept emailed certificatesCPMI called the Ohio Department of Insurance to see if we could email the certificates to the customer, they said no CPMI’s mails certificates within one business day of completion, which we did, and we tell students that they need to allow adequate time to receive the certificates in the mailThis is stated at least times in different places in the course, including at the start of both course completion examsThis student signed himself up to take the state exam before allowing even business day for CPMI to mail the certificates On Monday afternoon he called again and asked to speak to a different supervisorHe contends that he was given incorrect informationOur customer service person accurately answered the questions he askedHe said they should have known what he meant It was pointed out to him that it states multiple times in the course that CPMI will mail the certificates within one business day of completion and that the student needs to allow adequate time to receive the certificates For example, OH requires original certificates be mailed to youPlease allow adequate time to receive your certificatesWe did not offer this customer a refund of his exam fee: because our staff answered what he asked, his expectation that customer service know what he meant is unreasonablehe could not realistically expect to receive the mailed certificates between Friday afternoon when he completed the course and the following Monday morning when he signed himself up for the state exam We like to have, and do have, many thousands of satisfied customers, but we cannot know what a customer meant when it is not what they said, and we do expect them to take responsibility for reading and following instructions that are listed multiple times in the course

I am rejecting this response because:
I passed the exam course work eventually and barely. However, after sitting the first test exam with the state and successfully passing it, it has nothing to do with what CPMI taught me. It has everything to do with the fact that I've been forced to read through the North Carolina state statutes, and my cousin who was also licensed mailed me her book to study by. However, the course work did not in any way prepare me for the state exam. I would not have passed the state exam if I had relied completely on it and while I am in their course work it is to gather evidence on the number of mistakes make in the course work.  Yes, I could have e-mailed them several times. However, it is not my job as a student to fix their program for free utilizing my time and resources. It is what they hire employees to do. I take my State exam for casualty and armed with a much superior book that actually prepares you for the state of North Carolina exam, rather than CPMI's joke. I did in fact e-mail CPMI but my emails were of course ignored. Foul language? I have no idea what they are talking about. I do know one thing.... when I needed help they weren't there to assist, they took the "We're right, you're the student and must be wrong," and I imagine they have gotten plenty of feedback but unwilling to follow up on it. This is principal. I've had to use my time and my resources outside the course in order to successfully pass the property and if I pass the casualty tomorrow, it will be because of outside sources and learning material. I want my money back. That is the only resolution I am willing to accept in this matter.

This customer purchased a 40 hr insurance license course on 9/8/17. The evening of 9/11 the customer left a message left that one of the audio discs was missing from the set she received. We sent her a replacement mp3 on 9/12.   Regarding the flashcards: The customer told us that she had...

arthritis and had “messed them up” while cutting them up. As a courtesy, we offered to send her another set, pre-cut, at no additional cost to her, which we did.  Regarding navigating through the course: All courses have a simple to use “resume” button which takes the student back to the last page studied. This customer also had the option to print the text if she would prefer to study from a paper copy.  The purpose of the Recent Activity block is to notify students of any changes/updates made to the course since they last accessed the course and when there have been no changes says “Nothing new since your last login.” There were no changes, this is what it said. She block is working as designed.  Regarding customer’s claim of a 45 day money back guarantee. We do not, nor have we ever offered a 45 day money back guarantee. No where on our website does it say we offer a 45 day money back guarantee. On the contrary, before customers can purchase they must agree to to “Terms and Conditions” which clearly state that there is no refund for online courses or audio CDs. Audios, .pdfs, and downloadable virtual class, all part of this customers purchase, are very easy to copy and therefore we have made these products not refundable. On Sept13th customer asked for a refund. Customer was informed that, as per the terms and conditions she agreed to at checkout, she was not eligible for a refund.   CPMI’s guarantee is that if the customer takes and passes our guarantee exam and then within 3 days takes and does not pass their state exam we will refund twice the purchase price of the course. This customer did not take the guarantee exam and so is not eligible for the guarantee.  This course has been reviewed and approved by the Indiana Department of Insurance. Our courses are used successfully by thousands of customers every year.

p { margin-bottom: 0.1in; line-height: 120%; } This student purchased our NC Property and Casualty insurance pre-licensing course. Upon completion of the course students get the state required exam admission tickets so they can sit for the state licensing exam. CPMI’s course has been approved by the...

North Carolina Department of Insurance and we have had over 400 people successfully complete this course. On February 21st this student contacted our customer service department and complained because she did not pass the course completion exam; 70% is required to pass. She asked for a refund and was told that she was not eligible for a refund. She had taken the exam several times so she knew she could retake the exam. She was told that if she had any questions about the material she could email them to us and we would have an instructor respond within one business day. We have the email process in place because if a student inadvertently makes a small change/mistake in the question or the answers, it can totally change the intent and accuracy of what is being considered. The student can easily do a copy and paste or send a screen shot, which we also explain to students. On being told to email her questions, she became upset, said she didn’t have time to email questions, and began using very abusive, foul language. Customer service personnel told the customer that if she did not stop with the language we would hang up. Our call logs shows that the customer called 78 times that morning and was verbally abusive with different customer service representatives and management, before we finally blocked her number, something we have never before done in 20 years of doing business. The student has since passed the course exam, and we have sent her her exam admission tickets. She is still busy using the course. We have had hundreds of people take this same NC Property and Casualty course and this is the first time we have had a customer behave in this way when they didn’t pass our course exam. Students who complete our courses have good results on the state licensing exam.   We do not feel a refunded request is reasonable, as the customer has received what she paid for, including the required certificate for the state exam.