This customer came in on 7/1/and had his phone repaired, (his phone had a broken screen) We repaired the phone and everything worked perfectly when he picked it up On 7/17/he return and the screen was broken again, S [redacted] explained that a broken screen is not covered under warranty, and even offered a discount to try and make him happy He was not happy with that solution, he said that he had not dropped the phone and that it was a cheep part and broke on its own (we use premium parts screen don't just break on there on) He asked to speak to the owner, I was out of the country at the time, s [redacted] contacted me and I called him the following day, he wanted the repair for free, I offered to repair it for $which is below my cost just to make him happy, but nothing short of free will make him happy I don't know what else I can do help He attached a copy of his receipt with his complaint which clearly states that its a limited lifetime warranty and it explains limited, that it does not include any breakage, damage or liquid intrusion We have a very high rating from our customers and go above and beyond to keep them happy, but in this case I have done all I canThank youJanet
This is on the receipt at www.cellphonerepair.com the warranty explains there could be defects in the LCD that would be covered under the warranty policy
This customer came in on 7/1/17 and had his phone repaired, (his phone had a broken screen). We repaired the phone and everything worked...
perfectly when he picked it up. On 7/17/2017 he return and the screen was broken again, S[redacted] explained that a broken screen is not covered under warranty, and even offered a discount to try and make him happy. He was not happy with that solution, he said that he had not dropped the phone and that it was a cheep part and broke on its own (we use premium parts screen don't just break on there on). He asked to speak to the owner, I was out of the country at the time, s[redacted] contacted me and I called him the following day, he wanted the repair for free, I offered to repair it for $40.00 which is below my cost just to make him happy, but nothing short of free will make him happy. I don't know what else I can do help. He attached a copy of his receipt with his complaint which clearly states that its a limited lifetime warranty and it explains limited, that it does not include any breakage, damage or liquid intrusion. We have a very high rating from our customers and go above and beyond to keep them happy, but in this case I have done all I can. Thank youJanet
This customer came in on 7/1/and had his phone repaired, (his phone had a broken screen) We repaired the phone and everything worked perfectly when he picked it up On 7/17/he return and the screen was broken again, S [redacted] explained that a broken screen is not covered under warranty, and even offered a discount to try and make him happy He was not happy with that solution, he said that he had not dropped the phone and that it was a cheep part and broke on its own (we use premium parts screen don't just break on there on) He asked to speak to the owner, I was out of the country at the time, s [redacted] contacted me and I called him the following day, he wanted the repair for free, I offered to repair it for $which is below my cost just to make him happy, but nothing short of free will make him happy I don't know what else I can do help He attached a copy of his receipt with his complaint which clearly states that its a limited lifetime warranty and it explains limited, that it does not include any breakage, damage or liquid intrusion We have a very high rating from our customers and go above and beyond to keep them happy, but in this case I have done all I canThank youJanet
This is on the receipt at www.cellphonerepair.com the warranty explains there could be defects in the LCD that would be covered under the warranty policy
This customer came in on 7/1/17 and had his phone repaired, (his phone had a broken screen). We repaired the phone and everything worked...
perfectly when he picked it up. On 7/17/2017 he return and the screen was broken again, S[redacted] explained that a broken screen is not covered under warranty, and even offered a discount to try and make him happy. He was not happy with that solution, he said that he had not dropped the phone and that it was a cheep part and broke on its own (we use premium parts screen don't just break on there on). He asked to speak to the owner, I was out of the country at the time, s[redacted] contacted me and I called him the following day, he wanted the repair for free, I offered to repair it for $40.00 which is below my cost just to make him happy, but nothing short of free will make him happy. I don't know what else I can do help. He attached a copy of his receipt with his complaint which clearly states that its a limited lifetime warranty and it explains limited, that it does not include any breakage, damage or liquid intrusion. We have a very high rating from our customers and go above and beyond to keep them happy, but in this case I have done all I can. Thank youJanet