I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It is noted, however, that this was resolved in 2014, with no further contact from CCS until the bill resurfaced again in Based on the current written confirmation that the billing matter was resolved in and there was no adverse credit reporting, the response is accepted as resolved Regards, [redacted] ***
In response to complaint [redacted] we have attached an itemized statement of the charges in question confirming a balance of $ due from the consumer While a payment reflects from the insurance company, there is no health savings payment reflected from the consumer If the consumer will provide proof of payment, we will be happy to forward it to our client for further research Our records indicate the account was placed with us on and a notice was mailed to the consumer at [redacted] with no notice of mail being returned Numerous calls were made by our office from to with messages left and no record of calls returned We also have no record of receiving the consumer's letter disputing the account Per the dispute with the Revdex.com, we have now marked the account as disputed and notified our client of such Please let me know if I can be of further assistance.Thank you, [redacted] ***President
We are in receipt of complaint ID [redacted] regarding an account placed with our agency in August in the amount of $ by our client Once the account was placed with our agency we made more than attempts to collect including several in which we spoke with the consumer regarding payment of the account and was promised payment on more than one occasionOn 11.3.14, the consumer contacted our office stating he found this account on his credit record and paid it in full to our agency by credit card He requested the collection specialist provide fax him a receipt and notification that the credit bureau was contacted o mark the account accordingly As is protocol, the collection specialist notified our administrative offices to provide the consumer with the requested information Our administrative representative notified the credit bureau timely but did not mail the receipt that day to the consumer She then became ill and was off for an extended period of time due to illness The lady covering her work did not realize that the receipt had not been faxed and did not follow through Once the Revdex.com notified our office, we immediately and successfully faxed a receipt and provided the consumer with the credit bureau AUD # confirming the consumer's request Please let me know if I can be of further assistance Thank you, ** [redacted] President
receptionist wouldn't verify debt, said anyone can place late charges on anything they likeWas rude, hung up on me, when I was nice just looking to verify debtWould highly suggest calling original creditor, wouldn't even provide how to pay for the debt if I did verify it was mineMind you this was $ [redacted] of supposed late fees for a parking ticket, just over 30days from when they claim the last activity of the account happened that I received no correspondence from the original creditor stating a late fee was dueOnly have one receptionist and claims she can hang up on people simply because she has worked there some yearsOnce again I want to make clear I did not raise my voice, use aggressive language or demand anythingWas just looking for information and trying to solve the problem
In response to complaint [redacted] , our records indicate that the account with [redacted] was received in our office on 7/2/in the amount of $for service and $for equipment Permission to speak with the consumer's daughter was not given by the consumer, nor was a POA received in our office until 3/2/ Upon receipt of the Revdex.com complaint on 2/28/15, CCS contacted [redacted] s regarding the balance owed [redacted] responded today, 3/6/15, advising CCS that the service was paid in full on 7/3/and the equipment was returned on the same dayWe have marked our records accordingly and there will be no further contact with the consumer, nor has this been reported negatively on her creditWe apologize for any inconvenience this has causedPlease let me know if I can be of further assistance Thank you, ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It is noted, however, that this was resolved in 2014, with no further contact from CCS until the bill resurfaced again in Based on the current written confirmation that the billing matter was resolved in and there was no adverse credit reporting, the response is accepted as resolved Regards, [redacted] ***
In response to complaint [redacted] we have attached an itemized statement of the charges in question confirming a balance of $ due from the consumer While a payment reflects from the insurance company, there is no health savings payment reflected from the consumer If the consumer will provide proof of payment, we will be happy to forward it to our client for further research Our records indicate the account was placed with us on and a notice was mailed to the consumer at [redacted] with no notice of mail being returned Numerous calls were made by our office from to with messages left and no record of calls returned We also have no record of receiving the consumer's letter disputing the account Per the dispute with the Revdex.com, we have now marked the account as disputed and notified our client of such Please let me know if I can be of further assistance.Thank you, [redacted] ***President
We are in receipt of complaint ID [redacted] regarding an account placed with our agency in August in the amount of $ by our client Once the account was placed with our agency we made more than attempts to collect including several in which we spoke with the consumer regarding payment of the account and was promised payment on more than one occasionOn 11.3.14, the consumer contacted our office stating he found this account on his credit record and paid it in full to our agency by credit card He requested the collection specialist provide fax him a receipt and notification that the credit bureau was contacted o mark the account accordingly As is protocol, the collection specialist notified our administrative offices to provide the consumer with the requested information Our administrative representative notified the credit bureau timely but did not mail the receipt that day to the consumer She then became ill and was off for an extended period of time due to illness The lady covering her work did not realize that the receipt had not been faxed and did not follow through Once the Revdex.com notified our office, we immediately and successfully faxed a receipt and provided the consumer with the credit bureau AUD # confirming the consumer's request Please let me know if I can be of further assistance Thank you, ** [redacted] President
receptionist wouldn't verify debt, said anyone can place late charges on anything they likeWas rude, hung up on me, when I was nice just looking to verify debtWould highly suggest calling original creditor, wouldn't even provide how to pay for the debt if I did verify it was mineMind you this was $ [redacted] of supposed late fees for a parking ticket, just over 30days from when they claim the last activity of the account happened that I received no correspondence from the original creditor stating a late fee was dueOnly have one receptionist and claims she can hang up on people simply because she has worked there some yearsOnce again I want to make clear I did not raise my voice, use aggressive language or demand anythingWas just looking for information and trying to solve the problem
In response to complaint [redacted] , our records indicate that the account with [redacted] was received in our office on 7/2/in the amount of $for service and $for equipment Permission to speak with the consumer's daughter was not given by the consumer, nor was a POA received in our office until 3/2/ Upon receipt of the Revdex.com complaint on 2/28/15, CCS contacted [redacted] s regarding the balance owed [redacted] responded today, 3/6/15, advising CCS that the service was paid in full on 7/3/and the equipment was returned on the same dayWe have marked our records accordingly and there will be no further contact with the consumer, nor has this been reported negatively on her creditWe apologize for any inconvenience this has causedPlease let me know if I can be of further assistance Thank you, ***