Although this individual's claims are without merit and are a thinly veiled disguise at avoiding paying his balance for rendered service, I feel as though his concerns should be addressed [redacted] had been under care in our office for approximately months and received adjustments over that time frameWhen [redacted] started care he expressed an interest in changing the condition of his spine and agreed to receive care over the next months to accomplish those goalsA financial plan was covered and agreed upon prior to his first adjustment During the first months of care [redacted] did not make a single payment despite multiple attempts by our office to have him cover his co-paysOn January 31st, he called our office to cancel all future appointments because he could not afford careAt that point [redacted] had multiple credit card declines and had made one successful payment in the amount of $for his visits rendered At no point did he raise any concerns regarding the quality or delivery of his care until after he discontinued care due to the inability to pay his balanceSeveral months later [redacted] wrote our office a letter stating that he does not believe in chiropractic care and threatened to bad mouth our office if we continued to pursue his past due balanceUpon receiving ***'s incoherent letter/complaint I called him to address his concerns and he continued to issue threats and express that he will never pay his billHe stated that he would be calling "Action News"and his insurance company claiming that we are committing insurance fraudHe also repeatedly stated how chiropractic isn't real and that he should not have to pay for his care because he "does not believe in what we do." [redacted] is very concerned with a promotion we offered for our business anniversary where we offered free servicesIt has been explained to [redacted] that we are contractually obligated to bill for his services but that a credit was issued on his account for non-contractually obligated services (a future adjustment)Despite multiple attempts to explain this to ***, it is not something he can seem to comprehend In regards to his complaint of physical therapy [redacted] states that he did not perform these services on some visits and therefore he should not have to pay for any of themWe have a time stamp of [redacted] entering the office and exiting the office for every visit performedI asked him for any dates where we were in the wrong and he did not know of any specific datesAgain, this is an attempt for [redacted] to get out of paying his bill and he is using the threat of "insurance fraud" to avoid responsibility I have been privileged to care for thousands of patients over the years and have never had someone go to such extremes to avoid paying their balance [redacted] had no issue with the care he received for over months and is now, months later, attempting to smear our good name to avoid his financial responsibilitiesUnfortunately he has proven not to be trustworthy and a thorn in our side despite the professional care extended to him [redacted] , DC
Since receiving this notice we have since resolved the issue with this individual and her lawyer and there is no outstanding balance dueIn response to the original issue there was a misunderstanding on *** behalf regarding the initial free xrays*** did in fact receive her
complimentary x-rays on her initial appointment as promised; however, she was involved in an automobile accident on her way to our office to review those x-raysThe accident required a second set of x-rays due to her condition and the severity of the impactThere was no "double billing" to an insurance company and the confusion came from *** misunderstanding of procedure codesAgain, this issue is considered to be resolved and there is no outstanding balance on her accountWe wish her the best in health moving forward
Since receiving this notice we have since resolved the issue with this individual and her lawyer and there is no outstanding balance due. In response to the original issue there was a misunderstanding on [redacted] behalf regarding the initial free xrays. [redacted] did in fact receive her complimentary...
x-rays on her initial appointment as promised; however, she was involved in an automobile accident on her way to our office to review those x-rays. The accident required a second set of x-rays due to her condition and the severity of the impact. There was no "double billing" to an insurance company and the confusion came from [redacted] misunderstanding of procedure codes. Again, this issue is considered to be resolved and there is no outstanding balance on her account. We wish her the best in health moving forward.
Although this individual's claims are without merit and are a thinly veiled disguise at avoiding paying his balance for rendered service, I feel as though his...
concerns should be addressed.
[redacted] had been under care in our office for approximately 9 months and received 63 adjustments over that time frame. When [redacted] started care he expressed an interest in changing the condition of his spine and agreed to receive care over the next 8 months to accomplish those goals. A financial plan was covered and agreed upon prior to his first adjustment.
During the first 8 months of care [redacted] did not make a single payment despite multiple attempts by our office to have him cover his co-pays. On January 31st, 2014 he called our office to cancel all future appointments because he could not afford care. At that point [redacted] had multiple credit card declines and had made one successful payment in the amount of $62.50 for his 63 visits rendered.
At no point did he raise any concerns regarding the quality or delivery of his care until after he discontinued care due to the inability to pay his balance. Several months later [redacted] wrote our office a letter stating that he does not believe in chiropractic care and threatened to bad mouth our office if we continued to pursue his past due balance. Upon receiving [redacted]'s incoherent letter/complaint I called him to address his concerns and he continued to issue threats and express that he will never pay his bill. He stated that he would be calling "Action 2 News"and his insurance company claiming that we are committing insurance fraud. He also repeatedly stated how chiropractic isn't real and that he should not have to pay for his care because he "does not believe in what we do."
[redacted] is very concerned with a promotion we offered for our business anniversary where we offered free services. It has been explained to [redacted] that we are contractually obligated to bill for his services but that a credit was issued on his account for non-contractually obligated services (a future adjustment). Despite multiple attempts to explain this to [redacted], it is not something he can seem to comprehend.
In regards to his complaint of physical therapy [redacted] states that he did not perform these services on some visits and therefore he should not have to pay for any of them. We have a time stamp of [redacted] entering the office and exiting the office for every visit performed. I asked him for any dates where we were in the wrong and he did not know of any specific dates. Again, this is an attempt for [redacted] to get out of paying his bill and he is using the threat of "insurance fraud" to avoid responsibility.
I have been privileged to care for thousands of patients over the years and have never had someone go to such extremes to avoid paying their balance. [redacted] had no issue with the care he received for over 9 months and is now, months later, attempting to smear our good name to avoid his financial responsibilities. Unfortunately he has proven not to be trustworthy and a thorn in our side despite the professional care extended to him.
[redacted], DC
Although this individual's claims are without merit and are a thinly veiled disguise at avoiding paying his balance for rendered service, I feel as though his concerns should be addressed [redacted] had been under care in our office for approximately months and received adjustments over that time frameWhen [redacted] started care he expressed an interest in changing the condition of his spine and agreed to receive care over the next months to accomplish those goalsA financial plan was covered and agreed upon prior to his first adjustment During the first months of care [redacted] did not make a single payment despite multiple attempts by our office to have him cover his co-paysOn January 31st, he called our office to cancel all future appointments because he could not afford careAt that point [redacted] had multiple credit card declines and had made one successful payment in the amount of $for his visits rendered At no point did he raise any concerns regarding the quality or delivery of his care until after he discontinued care due to the inability to pay his balanceSeveral months later [redacted] wrote our office a letter stating that he does not believe in chiropractic care and threatened to bad mouth our office if we continued to pursue his past due balanceUpon receiving ***'s incoherent letter/complaint I called him to address his concerns and he continued to issue threats and express that he will never pay his billHe stated that he would be calling "Action News"and his insurance company claiming that we are committing insurance fraudHe also repeatedly stated how chiropractic isn't real and that he should not have to pay for his care because he "does not believe in what we do." [redacted] is very concerned with a promotion we offered for our business anniversary where we offered free servicesIt has been explained to [redacted] that we are contractually obligated to bill for his services but that a credit was issued on his account for non-contractually obligated services (a future adjustment)Despite multiple attempts to explain this to ***, it is not something he can seem to comprehend In regards to his complaint of physical therapy [redacted] states that he did not perform these services on some visits and therefore he should not have to pay for any of themWe have a time stamp of [redacted] entering the office and exiting the office for every visit performedI asked him for any dates where we were in the wrong and he did not know of any specific datesAgain, this is an attempt for [redacted] to get out of paying his bill and he is using the threat of "insurance fraud" to avoid responsibility I have been privileged to care for thousands of patients over the years and have never had someone go to such extremes to avoid paying their balance [redacted] had no issue with the care he received for over months and is now, months later, attempting to smear our good name to avoid his financial responsibilitiesUnfortunately he has proven not to be trustworthy and a thorn in our side despite the professional care extended to him [redacted] , DC
Since receiving this notice we have since resolved the issue with this individual and her lawyer and there is no outstanding balance dueIn response to the original issue there was a misunderstanding on *** behalf regarding the initial free xrays*** did in fact receive her
complimentary x-rays on her initial appointment as promised; however, she was involved in an automobile accident on her way to our office to review those x-raysThe accident required a second set of x-rays due to her condition and the severity of the impactThere was no "double billing" to an insurance company and the confusion came from *** misunderstanding of procedure codesAgain, this issue is considered to be resolved and there is no outstanding balance on her accountWe wish her the best in health moving forward
Since receiving this notice we have since resolved the issue with this individual and her lawyer and there is no outstanding balance due. In response to the original issue there was a misunderstanding on [redacted] behalf regarding the initial free xrays. [redacted] did in fact receive her complimentary...
x-rays on her initial appointment as promised; however, she was involved in an automobile accident on her way to our office to review those x-rays. The accident required a second set of x-rays due to her condition and the severity of the impact. There was no "double billing" to an insurance company and the confusion came from [redacted] misunderstanding of procedure codes. Again, this issue is considered to be resolved and there is no outstanding balance on her account. We wish her the best in health moving forward.
Although this individual's claims are without merit and are a thinly veiled disguise at avoiding paying his balance for rendered service, I feel as though his...
concerns should be addressed.
[redacted] had been under care in our office for approximately 9 months and received 63 adjustments over that time frame. When [redacted] started care he expressed an interest in changing the condition of his spine and agreed to receive care over the next 8 months to accomplish those goals. A financial plan was covered and agreed upon prior to his first adjustment.
During the first 8 months of care [redacted] did not make a single payment despite multiple attempts by our office to have him cover his co-pays. On January 31st, 2014 he called our office to cancel all future appointments because he could not afford care. At that point [redacted] had multiple credit card declines and had made one successful payment in the amount of $62.50 for his 63 visits rendered.
At no point did he raise any concerns regarding the quality or delivery of his care until after he discontinued care due to the inability to pay his balance. Several months later [redacted] wrote our office a letter stating that he does not believe in chiropractic care and threatened to bad mouth our office if we continued to pursue his past due balance. Upon receiving [redacted]'s incoherent letter/complaint I called him to address his concerns and he continued to issue threats and express that he will never pay his bill. He stated that he would be calling "Action 2 News"and his insurance company claiming that we are committing insurance fraud. He also repeatedly stated how chiropractic isn't real and that he should not have to pay for his care because he "does not believe in what we do."
[redacted] is very concerned with a promotion we offered for our business anniversary where we offered free services. It has been explained to [redacted] that we are contractually obligated to bill for his services but that a credit was issued on his account for non-contractually obligated services (a future adjustment). Despite multiple attempts to explain this to [redacted], it is not something he can seem to comprehend.
In regards to his complaint of physical therapy [redacted] states that he did not perform these services on some visits and therefore he should not have to pay for any of them. We have a time stamp of [redacted] entering the office and exiting the office for every visit performed. I asked him for any dates where we were in the wrong and he did not know of any specific dates. Again, this is an attempt for [redacted] to get out of paying his bill and he is using the threat of "insurance fraud" to avoid responsibility.
I have been privileged to care for thousands of patients over the years and have never had someone go to such extremes to avoid paying their balance. [redacted] had no issue with the care he received for over 9 months and is now, months later, attempting to smear our good name to avoid his financial responsibilities. Unfortunately he has proven not to be trustworthy and a thorn in our side despite the professional care extended to him.
[redacted], DC