Crescent House Furniture

[redacted] ***? [redacted] ***? [redacted] ***? [redacted] ? [redacted] ***The [redacted] family came to our store and purchased several itemsThey paid a small deposit, and asked their sales person to hold off on scheduling delivery as they wanted to add more items_ The items selected were tagged as sold and reserved for themWe have a no cancelation policy at Crescent House due to the unique nature and limited quantity of our items as in the case of the [redacted] Family_A week later they stopped back in the store and selected the other itemsWhen sales person presented them with the new total, and payment options Mr [redacted] said that they did not want the other pieces.At that time I approached Mr [redacted] and asked him about his previous purchase that we had been holding for him; he announced "Oh we don't want those now"At which time I stated and restated our policy of all sales being final, I mentioned that we are a small family owned business and how harmful it is to us as a company when people act in this mannerSo I said, "Please decide now what you want and what you don't want"That was his opportunity to cancel his order and for a refund if he wanted oneAs a company we do not hide this policy in fine print, on the contrary as you will see on the attached order it is boldly stated.After consulting with his wife he said that they wanted a Sofa and Ottoman that were floo;?"models, and a sideboardThey made an additional small payment and arranged for financing the balance; we scheduled him for deliveryThe items were removed from our showroom, prepared and loaded for prompt delivery.The next day Mr [redacted] returned to the store to cancel his orderAt that time I asked him to re-consider,the items were loaded on our delivery truck and that I would not waive the re-stocking fee a second timeHe declined.Mr [redacted] was well aware of our policy_ He was given the opportunity for a refund once and decided togo forward with the sale at his own discretion, He acknowledged and signed our "Ail Sales are Final" policy along with agreeing to the re-stocking fee.If Mr [redacted] would like to return to the store and reinstate his order we would be most happy to apply all of his $toward his purchase.Cordially, [redacted] ***? Manager

[redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] ***The [redacted] family came to our store and purchased several itemsThey paid a small deposit, and asked their sales person to hold off on scheduling delivery as they wanted to add more items_ The items selected were tagged as sold and reserved for themWe have a no cancelation policy at Crescent House due to the unique nature and limited quantity of our items as in the case of the [redacted] Family_A week later they stopped back in the store and selected the other itemsWhen sales person presented them with the new total, and payment options Mr [redacted] said that they did not want the other pieces.At that time I approached Mr [redacted] and asked him about his previous purchase that we had been holding for him; he announced "Oh we don't want those now"At which time I stated and restated our policy of all sales being final, I mentioned that we are a small family owned business and how harmful it is to us as a company when people act in this mannerSo I said, "Please decide now what you want and what you don't want"That was his opportunity to cancel his order and for a refund if he wanted oneAs a company we do not hide this policy in fine print, on the contrary as you will see on the attached order it is boldly stated.After consulting with his wife he said that they wanted a Sofa and Ottoman that were floo;—models, and a sideboardThey made an additional small payment and arranged for financing the balance; we scheduled him for deliveryThe items were removed from our showroom, prepared and loaded for prompt delivery.The next day Mr [redacted] returned to the store to cancel his orderAt that time I asked him to re-consider,the items were loaded on our delivery truck and that I would not waive the re-stocking fee a second timeHe declined.Mr [redacted] was well aware of our policy_ He was given the opportunity for a refund once and decided togo forward with the sale at his own discretion, He acknowledged and signed our "Ail Sales are Final" policy along with agreeing to the re-stocking fee.If Mr [redacted] would like to return to the store and reinstate his order we would be most happy to apply all of his $toward his purchase.Cordially, [redacted] *** Manager

Crescent House*** *** *** ***
*** *** ** ***
*** ***January 7, 2015*** ***Revdex.com Corporate Office*** ** *** *** ** *** RE: ID ***Hi ***,My name is *** ***, I run Crescent House and we are very proud of the excellent
reputation we have established here in the Austin areaOur reputation has been built largely on how we treat our customers, whether it be on the sales or the service sideOn the rare occasion that one of our Clients has an issue, we strive to resolve the matter as quickly as we can; sometimes it's as simple as sending a service tech to touch up a scratch, on other occasions it requires us to depend on a Supplier to create and send replacement partsThese take time, especially over the holidays when most furniture factories shut down.Soon after *** *** received his furniture, which was signed for that it had been received in good condition; (Please enclosed copies of signed documents) he contacted us and reported that there was a squeak in one of the piecesWe promptly contacted our Technician to have the matter resolved; prior to the technician's visit *** *** contacted us and said that another piece had a squeak; I assured him that our Technician would resolve the issueThe Service tech went to his house and resolved the squeak, however *** *** added to his list of issues he demanded be resolved when they were not necessarily manufacturer's defects including redesigning the constructionThe technician told him that he would have to return after he spoke to us discuss his demands.Nothing seemed to happen quickly enough for *** ***, almost immediately we were sent long and demanding e-mailsThe tone of these messages were threatening and I began to feel bulliedNow his kids didn't like the furniture, he criticized the way it was made and demanded it be redesigned when he saw it many times as it was in our showroomThen a button fell off....more e-mailsI assured him we would replace the button and that I would order extra buttons in case of future issuesPlease see the enclosed parts order for replacement buttons, expected ship date is 1/13/15, we cannot do anything until we receive them....again not quick enough for *** ***.His bullying tactics continued and I decided it wasn't worth it and I'd just pick it all up, so I sent the following sincere e-mail responding to his claim that "he spent $and deserved better service"This is an exact quote cut and pasted from my e-mail file:Whether you purchased $or $50,we work very hard to satisfy our customersClearly in this casewe have failed.Today I will send our truck to pick up your furniture and issue you a refund.*** How did he respond by calling the POLICE ON MY DRIVERS!! I could not believe itTo be perfectly honest I have never been in this situation before, and I don't know what I am going to do about it.After going as far as offering *** *** a full refund he continued with his bully-like threats and demands, called the police, libeled us in social media and threatened us with lawsuits*** ***'s actions defy all rationality, he is abusive, mean, vindictive and ungrateful.Once the buttons arrive I told *** *** that we would resend the technician, I wonder if he'll call the Police.Sincerely, *** ***
*** enclosures CrescentHouse *** *** *** *** *** *** *** ***Tel *** ***Fax *** *** SALES ORDEROrder No ***Order Date 9/24/2014 Sold By ***SOLD TO: *** *** *** *** **
*** ** ***Phone *** ***Mobile P *** *** SHIPPED TO:*** *** *** ** *** ** ***Phone *** ***Mobile P *** *** ri Qty Ord Descriptioil Price Extended(SPECIAL) FAB/LEATHERNINYL $20k $$299.00NEW DIMENSION Garden Of Eden Sofa $2,$2,195.00ildk\"SD'2 roci-t-L (10)16 Base Sonoma SlateToss Pillows Sonoma Vintage CrescentHouse *** *** *** *** *** *** *** ***Tel *** ***Fax *** *** SALES ORDEROrder No *** Order Date 10/1/Sold By *** *** *** *** *** ** *** ** ***Phone *** ***Mobile P *** *** SHIPPED TO: *** *** *** *** ** *** ** ***Phone *** ***Mobile P *** *** c fit, bQty Ord Description Price ExtendedJONATHAN LOUIS 055-BENNET Sofa $$815.00 JONATHAN LOUIS 055-29L CHAISE $$995.00 JONATHAN LOUIS 055-29R CHAISE $$995.00S.- t-%lcc-1-7,14-,i-4b I BASE: SONOMA VINTAGE TOSS PILLOWS: GYPSY VINTAGE KIDNEY PILLOWS: NIYSTERE MONDO DEL AND FAB PROTECTION COVERS BOTH INVOICES P*** F*To:CRESCENT HOUSE*** *** *** ***
*** *** ** ** *** US Order AcknowledgementSales Order *** Customer ***Sales Order Status : OpenShip to:CRESCENT HOUSE*** *** *** ***
*** *** ** ** *** US Phone *** *** Fax ( ) -Customer PO Number Order Date Terms FOB Ship Via Salesperson11096-R 12/30/NET WILL CALL NM5Item Part / Rev/Description I Details ' Quantity Unit Price Extended PricePARDelivery: 01/13/PARTS-STATIONARYNEED BUTTONS WITH STRINGS FOR IN SONOMA VINTAGE Miscellaneous Parts Order 6.00,Total Items, 0.00Price 0.00US$ 0.00Please review your acknowledgment, If there are any discrepancies or concerns please call your service repThankM2MIntetface 12/31/IS04-PM Page

RE: ID ***
The ***'s did advise us that there was a stain on their sofa; it has been a difficult situation for us to work through this with them as they have been slow to respond to our efforts; we left messages and asked to see a photo to help us determine a resolve Months went by
and unfortunately the photos we did finally receive did not show the stain
On June 5th we called to schedule a home visit for the following Monday leaving a voicemail, we did not hear from them until over a week later
On 6/16, I went to the home and honestly it was difficult for me to see what they were talking about, however I applied a stain remover to the area and asked Ms*** if it was still visibleHer response was that it would have to dry before she would know for sure so I said that I would follow up in a couple of days giving it ample time to dry
On 6/18, I left a voice mail which went unanswered
On 6/19, I called again leaving another voicemail wheI left a message saying that I hoped the stains had been removed to their satisfaction and that if I did not hear back from them that I would assume all had been resolved satisfactorilyToday is the 25th of June and still no word so we assume that all has been resolved to their satisfaction
Imagine my surprise today when I received a copy of their complaint dated 6/
Cordially,
*** ***
###-###-####

Complaint: [redacted]
I am rejecting this response because:This response is typical of [redacted], and does not provide a solution at all. Only a one sided rant. 
There was nothing prompt about the service provided, it took months to get someone out to repair one item. This is why additional issues came up. It took time to get service and additional furniture we ordered, in that time, the furniture further deteriorated. Needless to say there are quality issues.
I have full documentation of emails exchanged as well as voicemails and phone calls from [redacted] and his employees literally giving me "no choice" about having the furniture picked up. This is the first response/communication I've received from [redacted] since he offered the full refund. Is he taking back his offer?
I submitted a Yelp review that disclosed the facts of the situation. And I did not "threaten" a law suit; I do in fact intend on starting litigation if there is no prompt resolution. I emailed [redacted] exactly the steps I would take to rectify the situation. This included disputing the charges (which I have already done), filing a Revdex.com complaint (which I have done) and moving forward with litigation (which is next on my list). He also received this email via certified mail as he often blamed delays on not being able to keep up with his emails.
Some people in this world are self righteous and refuse to be wrong, this is very much what [redacted] is like. His phones calls were laced with sarcasm and disdain, while we were stressed about the situation and trying to make the best of a scenario where we felt duped. I asked him and his employees (His employee got off the phone with me to ask the boss about whether or not they could reschedule and I was subsequently told I had "no choice.") to postpone the pick up of the furniture a day or two as [redacted] made up his mind over night on what he wanted to do. He also did not inform us what the total amount of the refund was. Overall, just a very unprofessional approach to doing business. I have since found that [redacted] brought this reputation from another furniture store that he is associated with. Unfortunately I did not have this knowledge prior to shopping at Crescent House, otherwise it would have never happened.
In regards to the Sheriff, yes, we felt threatened when the store's drivers blocked are driveway and insisted on attempting to enter our property after they were told not to. We believe letting the Sheriff intervene was not only the safer approach, avoiding any violence or harm, but also necessary to document [redacted]'s unbelievable superiority complex.
Once again. My wife and I are agreeable to the terms that [redacted] set forth on the morning of Saturday December 27th, in writing, which was a full refund.
Regards,
[redacted]

[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted]The [redacted] family came to our store and purchased several items. They paid a small deposit, and asked their sales person to hold off on scheduling...

delivery as they wanted to add more items_ The items selected were tagged as sold and reserved for them. We have a no cancelation policy at Crescent House due to the unique nature and limited quantity of our items as in the case of the [redacted] Family_A week later they stopped back in the store and selected the other items. When sales person presented them with the new total, and payment options Mr. [redacted] said that they did not want the other pieces.At that time I approached Mr. [redacted] and asked him about his previous purchase that we had been holding for him; he announced "Oh we don't want those now". At which time I stated and restated our policy of all sales being final, I mentioned that we are a small family owned business and how harmful it is to us as a company when people act in this manner. So I said, "Please decide now what you want and what you don't want". That was his opportunity to cancel his order and for a refund if he wanted one. As a company we do not hide this policy in fine print, on the contrary as you will see on the attached order it is boldly stated.After consulting with his wife he said that they wanted a Sofa and Ottoman that were floo;—models, and a sideboard. They made an additional small payment and arranged for financing the balance; we scheduled him for delivery. The items were removed from our showroom, prepared and loaded for prompt delivery.The next day Mr. [redacted] returned to the store to cancel his order. At that time I asked him to re-consider,the items were loaded on our delivery truck and that I would not waive the re-stocking fee a second time. He declined.Mr. [redacted] was well aware of our policy_ He was given the opportunity for a refund once and decided togo forward with the sale at his own discretion, He acknowledged and signed our "Ail Sales are Final" policy along with agreeing to the re-stocking fee.If Mr. [redacted] would like to return to the store and reinstate his order we would be most happy to apply all of his $882.07 toward his purchase.Cordially,[redacted] Manager