Custom Automotive

We question this complaint The name of the person does not match anything in our filesWe do not have an employee by the name mentionedThe pricing quoted in the complaint does not match our current pricing If this is truly against Kerschner's Gas Service, Incwe need to verify the address of the property in question before we can proceed

We greatly apologize for our error with this billing You have been a customer with us since and our file was incorrectly reflecting that your cylinders were owned by Kerschners We have updated your file and have credited the amount of the lease fee to your account

Real Estate sales are usually handled by the Real Estate Agent and we do not get involved except to transfer equipment to the new owners Most real estate transactions are dealt with during the Closing between the parties Again, whether there is an LP tank or a Meter, the agent reads the % or final reading and if needed, we will calculate the balance due If we have to send a Service Technician out to read the meter or the tank for the parties involved, there is a Service call charge that is assessed I cannot tell you if the charge was discussed - normally it is brought up as we like to save the seller/buyer the fee You have to remember, we are not a public utility but a privately owned business In the interest of customer satisfaction, we will cut the invoice in half to a total of $with no finance charges This amount will be on the next statement sent out at the end of November Please feel free to call back with any questions Gloria [redacted] , Controller

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is a fair compromise between both partiesThank you for your assistance in resolving this
Regards,
Angela ***

Real Estate sales are usually handled by the Real Estate Agent and we do not get involved except to transfer equipment to the new owners.  Most real estate transactions are dealt with during the Closing between the 2 parties.  Again, whether there is an LP tank or a Meter,...

the agent reads the % or final reading and if needed, we will calculate the balance due.  If we have to send a Service Technician out to read the meter or the tank for the parties involved, there is a normal Service call charge that is assessed.  I cannot tell you if the charge was discussed - normally it is brought up as we like to save the seller/buyer the fee.  You have to remember, we are not a public utility but a privately owned business.  In the interest of customer satisfaction, we will cut the invoice in half to a total of $44.84 with no finance charges.  This amount will be on the next statement sent out at the end of November.  Please feel free to call back with any questions.
Gloria [redacted], Controller

We greatly apologize for our error with this billing.  You have been a customer with us since 2002 and our file was incorrectly reflecting that your cylinders were owned by Kerschners.  We have updated your file and have credited the amount of the lease fee to your account.

We question this complaint.  The name of the person does not match anything in our files. We do not have an employee by the name mentioned. The pricing quoted in the complaint does not match our current pricing.  If this is truly against Kerschner's Gas Service, Inc. we need to verify the...

address of the property in question before we can proceed.