Cutting Edge Sewer and Drain Service, LLC

Initial Business Response / [redacted] (1000, 7, 2016/02/23) */ [redacted] , We apologize for your bad experienceHowever we are glad that we could help you at that time of nightThat is our emergency rate after 7pmAll of our employees are trained to have you sign a contract and let you know the price of the job before we can perform any workWe will not beable to refund any of the bill for the simple fact that we are so inexpensive as it isHowever we do apologize for your bad experience with the individual that answered the phone Thank you Cutting edge sewer management team Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I felt slighted the way I was asked if I had already received a quoteThen when I found out the difference of cost from day to night fees I really felt cheated I am past this nowThe work was performed, and it fixed the problemThis was never about the money end, it was how I was treated on the phoneVery poor customer service skillsI accept the apology and wish everyone the best in the future Thank you, [redacted]

[redacted] ,im glad you and I came to an agreement. Please call me direct with any further questions you may have.thank you joe

Initial Business Response /* (1000, 7, 2016/02/23) */
[redacted],
We apologize for your bad experience. However we are glad that we could help you at that time of night. That is our emergency rate after 7pm. All of our employees are trained to have you sign a contract and let you know the price of...

the job before we can perform any work. We will not beable to refund any of the bill for the simple fact that we are so inexpensive as it is. However we do apologize for your bad experience with the individual that answered the phone.
Thank you
Cutting edge sewer management team
Initial Consumer Rebuttal /* (2000, 9, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I felt slighted the way I was asked if I had already received a quote. Then when I found out the difference of cost from day to night fees I really felt cheated.
I am past this now. The work was performed, and it fixed the problem. This was never about the money end, it was how I was treated on the phone. Very poor customer service skills. I accept the apology and wish everyone the best in the future.
Thank you,
[redacted]