Cutting Edge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are wrongI have never been there They can't prove I have To say I'm disappointed is an understatement I know how [redacted] works, I use it in my business dealings as a businessI can't wait for the girl that everyone says comes there to come back and perhaps then they will realize they were wrong Until then I will continue to spread the word about how they operate I swear on my life I have never been thereI do not lie They are all going on the word of mouth that they had seen me before In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I am attaching a number of different photos so that you can see both a [redacted] voucher, it's fine print and both a copy of what she told us over the phone that was stored in our computer system and her own hand written client card that was completely different except for her phone...

number.  She was untruthful about all her info so that the computer would not register her and notify us that she was an existing client. Also if you take a look at the attachment of the file off the computer screen you will see a visit count and first visit date on the bottom right hand side. This system only allows for us to fill in certain things others such as those two things I have pointed out can only be changed by the system it self at the time of an appointment and check out. So if it shows the first date that is systematically entered by the software as well as the visit count. We have no way to alter or adjust that.  Also the stylist she sat with was requested by her the day she made the appointment for the [redacted] service. She asked for [redacted] by name which indicates to us that she had been here before. Then when she came in 3 separate employees knew her from past times as well as [redacted] who stated to us that she had done her hair on two separate occasions before this one. The reason why this is all relative is because [redacted] vouchers are for first time customers only. As stated in the fine print on the voucher. Which you can see on the attachment of the fine print im sending with this email.  We try to be very fair and considerate of all customers and think that aside from this are reputation shows that. We have been here for 4 years now and have never had such a complaint. I'd like to think that it is because we as a salon and family all pride ourselves on the best customer service possible. However when someone comes in and is deceitful to such an extent that it actually harms us as a business we have to draw a line. We are not only responsible for all of our other clients who are like family to us but our employees as well who depend on this job to make a living. If we allow all these extremely expensive services to go out at such a discounted rate at all times then inevitably we will wind up having to close our doors and that's not good for anybody. This is the reason that there are rules and guidelines on every promotion and coupon ran by us. It's set up that way to be fair and giving to all of our current and future customers as well as to allow us to operate correctly and efficiently as a business. We have to maintain a balance or in the end we all lose customers, staff and the business as a collective. Also in this current case we in good faith honored the face value of the [redacted] voucher which was the $70 she paid for it and only asked her to make up the difference in the service price. This was not something we were obligated to do but wanted to so that we could come to a compromise with the hope that everyone would leave happy in the end. Until this complaint we had thought this was accomplished as she stayed and got her hair done even after all of this had happened.  Please understand that we are not out to accuse anyone of something falsely and if we had done so we would have apologized immediately. In this case there are so many pieces of information showing that we were right that it was clear to us that this particular client was trying to get away with something and when she was addressed about it she got upset and went after our reputation out of pure anger that she was caught and for no other reason. This is extremely unfair to the business as a whole and all of clients who come here and spend a lot of money to get there hair done. It becomes a situation where if we allow it for one we have to allow it for all or else we are being unfair to everyone else and we genuinely care about our clients and would not ever do anything like that to them. So I hope that we have explained ourselves sufficiently enough and if there is anything you need from us at all please don't hesitate to call or email us back. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are wrong. I have never been there.  They can't prove I have.  To say I'm disappointed is an understatement.  I know how [redacted] works, I use it in my business dealings as a business. I can't wait for the girl that everyone says comes there to come back and perhaps then they will realize they were wrong.  Until then I will continue to spread the word about how they operate.  I swear on my life I have never been there. I do not lie.  They are all going on the word of mouth that they had seen me before.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Worst personal care experience I have ever had. They wouldn't honor my [redacted] for the service claiming I had been there already - which I hadn't. But they couldn't tell me when I had been there. The stylist just said she had blown out my hair a few months ago. She hadn't. The called me a lair and made me feel like a criminal. They also did a terrible terrible job on my hair. I had to go get it fixed the next day. And, I called [redacted] and turns out I was right - never been there. They were wrong. Crooks and untalented. [redacted] was the woman that "did" my hair.If you advertise on [redacted], you need to honor it or be able to prove that someone has in fact been there before. They wouldn't honor the [redacted], provided poor service, charged me extra for a subpar service and continue to believe I lied but can't prove it.I have never experienced such horrible service and quality. They refuse to admit I'm right and are rude. Consumers should be warned and they should not be allowed to use promotional tools like [redacted].Desired Settlement: I was charged $40 in addition to what I had already paid on my [redacted]. I would like my $40 back at the very least. An apology would also be appropriate but they clearly don't understand customer service or professionalism.

Business

Response:

I am attaching a number of different photos so that you can see both a [redacted] voucher, it's fine print and both a copy of what she told us over the phone that was stored in our computer system and her own hand written client card that was completely different except for her phone number. She was untruthful about all her info so that the computer would not register her and notify us that she was an existing client. Also if you take a look at the attachment of the file off the computer screen you will see a visit count and first visit date on the bottom right hand side. This system only allows for us to fill in certain things others such as those two things I have pointed out can only be changed by the system it self at the time of an appointment and check out. So if it shows the first date that is systematically entered by the software as well as the visit count. We have no way to alter or adjust that. Also the stylist she sat with was requested by her the day she made the appointment for the [redacted] service. She asked for [redacted] by name which indicates to us that she had been here before. Then when she came in 3 separate employees knew her from past times as well as [redacted] who stated to us that she had done her hair on two separate occasions before this one. The reason why this is all relative is because [redacted] vouchers are for first time customers only. As stated in the fine print on the voucher. Which you can see on the attachment of the fine print im sending with this email. We try to be very fair and considerate of all customers and think that aside from this are reputation shows that. We have been here for 4 years now and have never had such a complaint. I'd like to think that it is because we as a salon and family all pride ourselves on the best customer service possible. However when someone comes in and is deceitful to such an extent that it actually harms us as a business we have to draw a line. We are not only responsible for all of our other clients who are like family to us but our employees as well who depend on this job to make a living. If we allow all these extremely expensive services to go out at such a discounted rate at all times then inevitably we will wind up having to close our doors and that's not good for anybody. This is the reason that there are rules and guidelines on every promotion and coupon ran by us. It's set up that way to be fair and giving to all of our current and future customers as well as to allow us to operate correctly and efficiently as a business. We have to maintain a balance or in the end we all lose customers, staff and the business as a collective. Also in this current case we in good faith honored the face value of the [redacted] voucher which was the $70 she paid for it and only asked her to make up the difference in the service price. This was not something we were obligated to do but wanted to so that we could come to a compromise with the hope that everyone would leave happy in the end. Until this complaint we had thought this was accomplished as she stayed and got her hair done even after all of this had happened. Please understand that we are not out to accuse anyone of something falsely and if we had done so we would have apologized immediately. In this case there are so many pieces of information showing that we were right that it was clear to us that this particular client was trying to get away with something and when she was addressed about it she got upset and went after our reputation out of pure anger that she was caught and for no other reason. This is extremely unfair to the business as a whole and all of clients who come here and spend a lot of money to get there hair done. It becomes a situation where if we allow it for one we have to allow it for all or else we are being unfair to everyone else and we genuinely care about our clients and would not ever do anything like that to them. So I hope that we have explained ourselves sufficiently enough and if there is anything you need from us at all please don't hesitate to call or email us back. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are wrong. I have never been there. They can't prove I have. To say I'm disappointed is an understatement. I know how [redacted] works, I use it in my business dealings as a business. I can't wait for the girl that everyone says comes there to come back and perhaps then they will realize they were wrong. Until then I will continue to spread the word about how they operate. I swear on my life I have never been there. I do not lie. They are all going on the word of mouth that they had seen me before.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,