D & D Mattress Co Reviews (1)
View Photos
D & D Mattress Co Rating
Description: Mattresses
Address: 4310 SW 45th, Amarillo, Texas, United States, 79109
Phone: |
Show more...
|
Web: |
|
Add contact information for D & D Mattress Co
Add new contacts
Not returns for any reason! They never told us that! After 3 days of pain and not sleeping we are stuck with an expensive bed we can't sleep on.
After sleeping on the bed for 3 horrible nights my wife and I decided to exchange it for another mattress. The bed is much harder than the one in the store. We though it would arrive the same and get even softer with use. I also asked if something was made in-between the firm and plush. I was told no, but after purchasing it I found out that brand does offer something in the middle.
I went in to talk with the sales person and they told me it was illegal to accept returns. I know for a fact that most companies accept retunes for exchange and some will even refund you. I also asked if I could just pay some type of fee like restocking and get store credit towards another mattress. I was told that we will get use to the mattress and if we don't the only remedy is purchasing another. Then she pointed out on the bottomed of the receipt that states no refunds. I was not told that and know they did not point it out for a good reason. I should have gone to another store that had the same mattress for the same price and an exchange policy. I made a mistake trying to spend money with a local company. Don't let there commercials fool you. They only look out for there best interest
When the industry standard is to accept returns (some up to 90 days) D&D's policy is horrible and they did not let us know before purchasing it.