D. Sharpe and Associates Auto Sales

Mr [redacted] & his daughter purchased a Ford Taurus on December 10, with days warrantyDecember 14, the car became inoperable and the customer contacted the dealershipThe car was towed to the dealership and the fuel line was repaired, all at no cost to the customerWhen the customer and her mother return to pithe car, she was informed the serpentine belt had a small crack and needed to be replaced I had purchased the new serpentine belt for the replacement but customer's mother asked if it could be done at a later dateI informed her that should be okayI gave the serpentine belt to the customer to bring back when she was ready to have the replacement doneI did note oil leaking around the oil filter; which was tightened by the repairman stopping the leakMr [redacted] daughter returned three-four months later due to air in the power steering lineI advised her to leave the car motor on for three to four hours to release the air from the lineAt that time, the air compressor was not operating to full capacity and advised her that the compressor needed to be replacedI further advised her to have the serpentine belt replaced when she replaces the compressorMay 31, 2014, I was contacted by Mr [redacted] inquiring about the placement of the air compressorHis desire was to have the compressor replaced at no cost to themI informed him, I will call him backAnd when I spoke to him again on the 31st, I informed him that I had agreed to replace the air compressor at no cost to themThis service would be a gratis because it would be rendered beyond the warranty timelineI offered to have the car transported to the dealershipBut his daughter stated she had towing servicing with her insurance company and she would contact them for the towing

Mr. [redacted] & his daughter purchased a 2004 Ford Taurus on December 10, 2013 with 30 days warranty. December 14, 2013 the car became inoperable and the customer contacted the dealership. The car was towed to the dealership and the fuel line was repaired, all at no cost to the customer. When the...

customer and her mother return to pick-up the car, she was informed the serpentine belt had a small crack and needed to be replaced.  I had purchased the new serpentine belt for the replacement but customer's mother asked if it could be done at a later date. I informed her that should be okay. I gave the serpentine belt to the customer to bring back when she was ready to have the replacement done. I did note oil leaking around the oil filter; which was tightened by the repairman stopping the leak. Mr. [redacted] daughter returned three-four months later due to air in the power steering line. I advised her to leave the car motor on for three to four hours to release the air from the line. At that time, the air compressor was not operating to full capacity and advised her that the compressor needed to be replaced. I further advised her to have the serpentine belt replaced when she replaces the compressor. May 31, 2014, I was contacted by Mr. [redacted] inquiring about the placement of the air compressor. His desire was to have the compressor replaced at no cost to them. I informed him, I will call him back. And when I spoke to him again on the 31st, I informed him that I had agreed to replace the air compressor at no cost to them. This service would be a gratis because it would be rendered beyond the warranty timeline. I offered to have the car transported to the dealership. But his daughter stated she had towing servicing with her insurance company and she would contact them for the towing.

Mr. [redacted] & his daughter purchased a 2004 Ford Taurus on December 10, 2013 with 30 days warranty. December 14, 2013 the car became inoperable and the customer contacted the dealership. The car was towed to the dealership and the fuel line was repaired, all at no cost to the customer. When the...

customer and her mother return to pick-up the car, she was informed the serpentine belt had a small crack and needed to be replaced.  I had purchased the new serpentine belt for the replacement but customer's mother asked if it could be done at a later date. I informed her that should be okay. I gave the serpentine belt to the customer to bring back when she was ready to have the replacement done. I did note oil leaking around the oil filter; which was tightened by the repairman stopping the leak. Mr. [redacted] daughter returned three-four months later due to air in the power steering line. I advised her to leave the car motor on for three to four hours to release the air from the line. At that time, the air compressor was not operating to full capacity and advised her that the compressor needed to be replaced. I further advised her to have the serpentine belt replaced when she replaces the compressor. May 31, 2014, I was contacted by Mr. [redacted] inquiring about the placement of the air compressor. His desire was to have the compressor replaced at no cost to them. I informed him, I will call him back. And when I spoke to him again on the 31st, I informed him that I had agreed to replace the air compressor at no cost to them. This service would be a gratis because it would be rendered beyond the warranty timeline. I offered to have the car transported to the dealership. But his daughter stated she had towing servicing with her insurance company and she would contact them for the towing.