Dan's Broadway Service and Restoration

Customer did have service done in March, however did not contact us to let us know she was having the same issue with her vehicle until June. The customer demanded a refund and I explained to her she had a 12 month/12 thousand mile warranty with her repair that she should of brought it back to our garage. She then started accusing that we did not do the work performed. I explained to her that we did do the work and parts can be defective that's why we give a warranty with all of our jobs. The customer then started to say that every one of her spark plugs failed, I asked what codes were found with diagnostics and she could not answer. She then demanded her money back and once again I explained that since she took it to another garage I could not refund her money. She then said then she would take legal action and yes that is when I said that is fine they can call and I will give them our attorneys number. If the customer was having an issue right after we fixed the vehicle she should not of waited 3 months to let us know. The customer lives on the street behind us and Dan would of went over if she could not drive the vehicle. We try to strive with customer care and helping people out but since this customer did not call us to let us know of an issue we did not know until she called us and left messages on social media sites. Thank you for the chance to hear our side of the story.

They were provided the check from welfare last week on thursday. I went down there on friday to sign check thinking that my car was finished after signing the check I was then advised that my car was not finished. They were paid in full before the car was finished and still took over a week to return my car. If I had an engine issue I never would of authorized the work on my vehicle to be completed considering with a bad engine it still would not run correctly. I will provide two different documents to support my rebuttle to you on Monday of the two different reciepts I was provided the one that stated I would need a new engine was locked up inside of my car last night until I had time to pick it up. I was not advised in any way of this issue.

This customer called to say she was having her vehicle towed in, we said that was fine, we will get to it as soon as we can.  Customers vehicle had the ignition cover off and looked as if someone had tried to diagnose it, customer said it was her ignition cylinder, however from the customer...

continuing trying to use the ignition, they broke the ignition housing which is a dealer part.  Customer signs a work order which gives us authorization to work on their vehicle.  Customer also stated they wanted ball joints and control arms done on their vehicle.  They did have a warranty however just because a customer wants new parts put on their vehicle just because they have a warranty the parts actually need to be bad, her issue was a tie rod end which we repaired and warranty company paid the difference after their one hundred dollar deductible.  Yes customer was charged storage for two nights because as per our policy vehicle must be picked up the day it is complete.  I gave them a day since the part came in a day early, so they only got charged two nights at thirty per night instead of forty dollars for three nights trying to help them out.  The customer could not drive her car when it came in, the had the option to take the vehicle back out not being able to drive it to get a second opinion, that is always the customers right, however customer decided to get it fixed.  We have nothing to do with the warranty company, customers should learn about the warranty before they assume it will cover whatever the customer wants replaced.  We tried to call the customer back, however her phone would only go to voicemail and we never received a call back.

I never would have authorized work to be done on my car if I would have been notified that there was an engine problem. I recieved two different estimates that were given to me as reciepts. the amount on my estimates is what I had paid. I will be faxing each document to the Revdex.com so that they can see that it was not until after I had recieved my car back from the company that I was not notified prior about this engine problem.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the response from the business is flawed and not entirely true, but as I do not have the old spark plugs as proof that the work is not done, I don't have many options. 
Regards,
[redacted]

Review: My car was serviced 3-21-16, I had requested a tune up and change of spark plugs. They told me they did it, I paid and picked up car, thought all was well. I work downtown and take the bus to work so didn't discover issue until about two weeks later when check engine light came on. Car was hard to start and would stall. I assumed incorrectly it must be another issue which I couldn't afford to get fixed at that time. Relative offered to have their garage look at the car, I thought a second opinion would be good and accepted. Turns out Dan's Broadway never touched the spark plugs though I specifically requested it and they were specifically listed on my bill. New garage replaced plugs and car is now running great, proving that the spark plugs were indeed the issue. I called Dan's today to try to resolve issue and was told that I was mistaken and that they had changed the plugs. The woman's proof was that she says she personally fills out the logs for the plus to go out. She wasn't interested in trying to resolve the issue or admitting the possibility of a mistake, and instead told me "have my garage call here and get the number of our attorney." She claims that SIX spark plugs all magically went bad at the same time on a car that is hardly driven. This car went 332 miles between when Dan's saw it and Irvine alignment did, and yet six spark plugs magically failed. Irvine says those plugs were never touched and they had a very difficult time removing at least one of them, so Dan's never did the work. My guess is that Dan's changed somebody's spark plugs, just not mine, however they refuse to refund my money because Irvine changed the plugs. I have copies of the bills and would be more then happy to supply them. Irvine can also be contacted 724-940-5900. Only requesting refund as service was not performed by Dan's on my car.Desired Settlement: Only requesting refund to the amount $191.00

Consumer

Response:

As you can see from both bills, the garages list the mileage from the odometer. These show that my car travelled 332 miles between when Dan's saw it, and when Irvine discovered the issue. I did not go back to Dan's right away because I trusted that they provided the serviced I requested and was billed for. They claim 6 new spark plugs somehow aged and broke within that 332 miles. (the car actually threw a check engine light and had issues in less then 100 miles, but I cannot prove that so I'll let the 332 stand.) I believed I misdiagnosed the issue and when my dad volunteered the mechanic who works on his fleet of cars, it sounded like a good idea to get a second opinion from a mechanic that would want to make sure they found the issue to keep him happy. They were the ones who discovered and reported back that the plugs had never been serviced. Unfortunately I was working and not able to contact them to ask them to keep the plugs as proof, but six spark plugs are not going to suddenly go back and become difficult to remove and wedged in a car that has hardly been driven. Please feel free to contact them to hear their side of the story. ###-###-####. And please let me know if there is anything else I can assist with as well. Thank you!

Business

Response:

Customer did have service done in March, however did not contact us to let us know she was having the same issue with her vehicle until June. The customer demanded a refund and I explained to her she had a 12 month/12 thousand mile warranty with her repair that she should of brought it back to our garage. She then started accusing that we did not do the work performed. I explained to her that we did do the work and parts can be defective that's why we give a warranty with all of our jobs. The customer then started to say that every one of her spark plugs failed, I asked what codes were found with diagnostics and she could not answer. She then demanded her money back and once again I explained that since she took it to another garage I could not refund her money. She then said then she would take legal action and yes that is when I said that is fine they can call and I will give them our attorneys number. If the customer was having an issue right after we fixed the vehicle she should not of waited 3 months to let us know. The customer lives on the street behind us and Dan would of went over if she could not drive the vehicle. We try to strive with customer care and helping people out but since this customer did not call us to let us know of an issue we did not know until she called us and left messages on social media sites. Thank you for the chance to hear our side of the story.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the response from the business is flawed and not entirely true, but as I do not have the old spark plugs as proof that the work is not done, I don't have many options.

Review: I am writing this complaint as a very upset customer my car had broke down in the beginning of the month. I had my car towed down to this shop they've previously done work on my family's car so I figured they'd be a good company..well I finally got a call to come down last Friday 10-24 to endorse a check for their payment after the check was signed the receptionist had preceded to tell me that my car was not finished. That hopefully later that day my car would be done. After not hearing from the shop I had called to check on the status an I was told three transmission jobs were being done on other peoples cars. That hopefully Monday he would get to my vehicle. Days went by with myself, my mother, and grandfather had been calling throughout the day leaving messages an never was returned a phone call back..After days of not hearing back they finally called me today that my car was done that there was a problem with one of my cylinders that it just had to be driven around a little bit to get it running properly. After school tonight 10-30 I picked up my car started it to find out that the same problems that my car went in with is what it came out with. Check engine light is still on an while reading their receipt they left for me it read that I now needed an engine which was not anywhere mentioned when they diagnosed my car they committed fraud by taking my money an withholding information about my car from me what can I do to have this issue resolved phone # ###-###-#### total bill was 1,413.71Desired Settlement: For my car to be fixed on the company the right way in a timely manner considering after a month these issues were kept from me an returned with the same problems

Business

Response:

The customer brought her vehicle in and gave no in depth information. We diagnosed the vehicle and it had no spark. Two coils were burnt out. Once we put the coils in we ran into more problems that we could not diagnosis until the coils were replaced. This customer needed an estimate to turn into the welfare office so she could get money to fix her vehicle, therefore an estimate is an estimate and more issues can always come into play. The customers vehicle did not get started on because she had to get all paperwork submitted to welfare And we do not start on vehicles until we have payment well an outside party is paying. Customer wanted her vehicle back and called numerous times a day even though we told her vehicle still had issues. Vehicle needs head pulled off to check valves and or may need engine.

Consumer

Response:

They were provided the check from welfare last week on thursday. I went down there on friday to sign check thinking that my car was finished after signing the check I was then advised that my car was not finished. They were paid in full before the car was finished and still took over a week to return my car. If I had an engine issue I never would of authorized the work on my vehicle to be completed considering with a bad engine it still would not run correctly. I will provide two different documents to support my rebuttle to you on Monday of the two different reciepts I was provided the one that stated I would need a new engine was locked up inside of my car last night until I had time to pick it up. I was not advised in any way of this issue.

Consumer

Response:

I never would have authorized work to be done on my car if I would have been notified that there was an engine problem. I recieved two different estimates that were given to me as reciepts. the amount on my estimates is what I had paid. I will be faxing each document to the Revdex.com so that they can see that it was not until after I had recieved my car back from the company that I was not notified prior about this engine problem.