Darlene Jackson Taxi, Inc.

Review: Darlene Jackson Taxi, Inc is the worst place to receive HANDICAP [redacted] from. First off one day coming home we had NO BRAKES. [redacted] instructed her driver to still drive the car but be careful - well I told them I am not staying in this car and had someone pick me up. The Second time they came with a car that had bald [redacted]s on the back and again I refused to go with them. The Third time they picked me up and dropped me off at therapy then never came back to pick me up for 5 HOURS (my appointment is 1 hour so there I sat for 5 hours in my WHEELCHAIR). The Fourth time I was ready and waiting and NO CALL NO SHOW so when I CALLED they said they had NO RIDE FOR ME. So my sister took me but they said they had a ride home for me so my sister went all the way back home then I had to call her anyway to come all the way back to get me because they now say they DO NOT HAVE A RIDE HOME FOR ME. (My sister is having surgery tomorrow and is sick and we told them she could NOT COME BACK AND GET ME BUT OF COURSE DO TO THEIR NEGLIGENCE SHE HAD TO). This has got to be the most unreliable handicap [redacted] that I have come across and their drivers and owner are really something that needs to be looked into.Desired Settlement: This company needs to be shut down

Business

Response:

First: The breaks did start giving problems. The driver called me and I told him to wait at the gas station until her sister came. I told the driver to take the car about 2 1/2 miles to a station where the car was fixed.

Second: I do not drive on [redacted]s that are not safe. My cars is inspected every 6 mo. plus a sticker put on.

Third: I have never left her 5 hrs. sometimes she has to wait a little.

Fourth: The driver I first had signed to pick her up got held up at the Dr. office with another patient. I called another driver. He went to pick her up she was not there. Her sister called me and was pretty nasty. She hung up on me before I could tell her the driver would pick her up. I had decided not to haul her anymore after her sister said the things she did.

I have several mechanics you can call to see about my cars and how I take care of them. ([redacted]) If you need more I can give them to you. I have worked with Medicaid for 16 years. I am #1 in [redacted] on report cards.

I am sorry she was not satisfied with my [redacted]. I tried to take good care of her along with all the others. I have went to her house when she was not ready - waited on her. The problem is not with her but her sister.

My drivers are checked yearly: drug screen, criminal background checks and driving records.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There will never be a resolution but just to clarify [redacted] is lying.

Her 1st answer - The brakes failed coming to a red light and we were in the outer lane and praise the Lord no cars were coming and the

driver was able to coast into a parking lot across 2 lanes. [redacted] told her driver to take it to a garage with myself and another woman that

was in the car. I SAID NO I WANT MY SISTER TO COME GET ME.

Her 2nd answer - One day one of her drives showed up in a van that the back [redacted]s looked very bald. I ended up going with him that day

because I needed my physical therapy but a car accident caused my severed spinal cord and why I am now in a wheelchair so I really should

of NOT gotten in that van that day. If you notice she claims to use [redacted] for one of her contacts and they were caught just putting

stickers on cars and not really inspecting them.

Her 3rd answer - YOU CAN VERIFY WITH MY PHYSICAL THERAPY THAT YES THEY DID LEAVE ME THERE FROM 11:30 AM TILL 4;30 PM -

BECAUSE PHYSICAL THERAPY EVEN CALLED [redacted] AND [redacted] TO FIND OUT WHY NO ONE HAS COME TO PICK ME UP. AS FOR A DRIVER COMING AND I WAS NOT THERE IT'S FUNNY THAT [redacted] DRIVER FINALLY DID SHOW UP AND I GOT HOME AROUND 6 THAT NIGHT. MY SISTER DID NOT HAVE A CAR TO COME GET ME HER HUSBAND HAD TO USE IT TO GO TO WORK.

Her 4th answer - I NOT [redacted] told [redacted] I DO NOT WANT THEM TO SEND ANY OF [redacted] DRIVERS TO PICK ME UP.

YES MY SISTER CALLED [redacted] BECAUSE SHE WAS VERY UPSET - she take's care of me and know's I have to do my catheter every so many hours,

and I am pretty much useless in my wheelchair from my spinal cord injury I received in a CAR ACCIDENT. MY SISTER DID TELL [redacted]

MAYBE SHE SHOULD REPORT HER TO THE Revdex.com AND [redacted] NOT MY SISTER HUNG UP ON MY SISTER. As for her coming to pick me up

and me not being ready I got a good laugh out of that one. My house is a little hard to find so I was ALWAYS waiting out in the road with my

sister for [redacted] driver's to show up. I HAVE NEVER MADE THEM WAIT FOR ME. I would never receive a call until right before I was suppose

to be picked up on days they had NO ONE TO COME GET ME, or if I CALLED [redacted] OR [redacted] TO FIND OUT WHERE MY RIDE WAS.

The drivers where very nice and helpful I had no issues with them it was with the way [redacted] conducted her business.

TO CONCLUDE YOU LIVE AND LEARN AND I LEARNED TO NOT TRUST [redacted],

Regards,